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Toshiba Tecra M9 User Guide - Page 182

The Windows® operating system can help you, Resolving a hardware conflict, A plan of action - display driver not working windows 7

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182 If Something Goes Wrong Resolving a hardware conflict My browser cannot find a site I bookmarked. The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down for temporary repair. Try again later. The Windows® operating system can help you If the operating system has started properly but you still have a problem using your computer, the online Help can assist you in troubleshooting the problem. To access the Windows® operating system Help and Support: 1 Click Start, then click Help and Support. The Help and Support window appears. 2 Then do one or both of the following: ❖ In the search field, type in the topic for which you need help and follow the on-screen instructions. ❖ Click a problem you would like help with from the listings and follow the on-screen instructions. You can connect to Support Online by clicking Support from the menu or by going to pcsupport.toshiba.com. Resolving a hardware conflict If you receive an error message telling you there is a device driver conflict or a general hardware problem, try using Windows® Help and Support to troubleshoot the problem first. For help on hardware conflicts: 1 Click Start, then click Help and Support. 2 Click the Hardware link in the window's left pane. A list of category links appear. 3 Click the Fixing a hardware problem link. 4 Choose from specific topics and follow the steps. If there is still a problem, the operating system should display a message that explains what the conflict is. A plan of action The smooth operation of the system depends on the interaction of all devices, programs, and features. If the system or one of its attached devices is not working, resolving the problem can be timeconsuming and frustrating.

Section	Page
Tecra® M9 Series User's Guide	1
Contents	27
Introduction	35
This guide	36
Safety icons	37
Other icons used	37
Other documentation	38
Service options	38
Chapter 1: Getting Started	39
Selecting a place to work	39
Creating a computer-friendly environment	39
Keeping yourself comfortable	40
Precautions	40
Important information on your computer’s cooling fan	41
Setting up your computer	42
Setting up your software	42
Registering your computer with Toshiba	43
Adding optional external devices	43
Connecting to a power source	44
Charging the main battery	46
Using the computer for the first time	47
Opening the display panel	47
Your computer’s features and specifications	48
Turning on the power	48
Adding memory (optional)	49
Installing a memory module	50
Removing a memory module	54
Checking total memory	55
Hard Drive Recovery Utilities	56
Creating Recovery CDs/DVDs	57
Hard Disk Drive Recovery options	58
Hard Disk Drive Recovery using the Recovery media	63
Installing drivers and applications	64
Using the Toshiba Dual Pointing Device	64
Using the TouchPad™	65
Scrolling with the TouchPad™	66
Control buttons	66
Disabling or enabling the TouchPad™	66
Using external display devices	66
Directing the display output when you turn on the computer	67
Adjusting the quality of the external display	68
Using an external keyboard	68
Using a mouse	68
Connecting a printer	68
Setting up a printer	69
Connecting an optional external diskette drive	70
Turning off the computer	71
Options for turning off the computer	71
Using the Turn Off Computer or Shut Down commands	73
Using and configuring Hibernation mode	76
Using and configuring Standby mode	78
Closing the display panel	79
Customizing your computer’s settings	79
Caring for your computer	79
Cleaning the computer	80
Moving the computer	80
Using a computer lock	80
Chapter 2: Learning the Basics	82
Computing tips	82
Using the keyboard	84
Character keys	84
Making your keyboard emulate a full-size keyboard	84
Ctrl, Fn, and Alt keys	85
Function keys	85
Special Windows® keys	85
Overlay keys	86
Using the overlay to type numeric data	86
Starting a program	87
Starting a program from the Start menu	87
Starting a program from Windows® Explorer	87
Starting a program from the Run dialog box	88
Saving your work	89
Printing your work	91
Backing up your work	92
Restoring your work	93
Using the optical drive	93
Optical drive components	94
Inserting a compact disc	94
Playing an audio CD	96
Playing optical media	97
Creating a CD/DVD	97
Removing a disc with the computer on	98
Removing a disc with the computer off	98
Caring for CD or DVD discs	98
Toshiba’s online resources	99
Chapter 3: Mobile Computing	100
Toshiba’s energy-saver design	100
Running the computer on battery power	101
Battery Notice	101
Power management	102
Using additional batteries	103
Charging batteries	103
Charging the main battery	103
Charging the RTC battery	104
Monitoring main battery power	105
Determining remaining battery power	106
What to do when the main battery runs low	107
Setting battery alarms	108
Conserving battery power	108
Power Profiles	109
Using a hot key to set the Power Profile	110
Changing the main battery	110
Removing the battery from the computer	111
Inserting a charged battery	112
Taking care of your battery	113
Safety precautions	113
Maintaining your battery	114
Disposing of used batteries	115
Traveling tips	116
Chapter 4: Exploring Your Computer’s Features	117
Exploring the desktop	117
Finding your way around the desktop	118
Setting up for communications	120
Connecting a modem to a telephone line	121
Connecting your computer to a network	122
An overview of using the Internet	124
The Internet	124
The World Wide Web	125
Internet Service Providers	125
Connecting to the Internet	125
Surfing the Internet	126
Internet features	126
Uploading to, and downloading files from the Internet	127
Exploring audio features	127
Recording sounds	127
Using external speakers or headphones	128
Using PC Cards	129
Inserting a PC Card	129
Removing a PC Card	130
Setting up a PC Card for your computer	130
Using an SD™ card	131
Installing SD card drivers	131
Inserting an SD card	131
Formatting an SD card	132
Using Standby or Hibernate while using the SD card	132
Removing an SD card	133
Using the Ultra SlimBay	133
Removing a module from the Ultra SlimBay	134
Inserting a module into the Ultra SlimBay	135
Using an expansion device	135
Using an Optional Toshiba Express Port Replicator with your computer	136
Chapter 5: Utilities	137
TOSHIBA Assist	138
Connect	139
Secure	140
Protect & Fix	141
Optimize	142
TOSHIBA Application Installer	143
Setting passwords	144
Using an instant password	144
Using a supervisor password	144
Using a user password	146
Deleting a user password	147
TOSHIBA PC Diagnostic Tool Utility	148
TOSHIBA HDD Protection Utility	149
Fn-esse®	150
Starting Fn-esse®	150
TOSHIBA SD™ Memory Card Format Utility	151
TOSHIBA SD™ Memory Boot Utility	152
Booting from a bootable SD card	153
TOSHIBA Power Saver	154
Preset Power Profiles	155
Quickly creating a new power profile	155
Customizing a power profile	155
Mouse Utility	156
TOSHIBA Hardware Setup	157
TOSHIBA Zooming Utility	159
TOSHIBA Mobile Extension	160
TOSHIBA Button Controls	162
CD/DVD Drive Acoustic Silencer	163
TOSHIBA Accessibility	164
Trusted Platform Module (TPM)	165
Fingerprint Authentication Utility	165
Fingerprint utility limitations	166
Fingerprint Enrollment	166
Fingerprint Logon	167
Power-on Security	168
Control Center	169
Password Bank	170
Care and maintenance of your fingerprint reader	174
Fingerprint reader limitations	175
Chapter 6: If Something Goes Wrong	176
Problems that are easy to fix	176
Problems when you turn on the computer	178
The Windows® operating system is not working	180
Using Startup options to fix problems	180
Internet problems	181
The Windows® operating system can help you	182
Resolving a hardware conflict	182
A plan of action	182
Resolving hardware conflicts on your own	183
Fixing a problem with Device Manager	184
Memory problems	185
Power and the batteries	186
Keyboard problems	188
Display problems	188
Disk drive problems	190
Optical drive problems	192
Sound system problems	193
PC Card problems	193
Printer problems	196
Modem problems	197
Wireless networking problems	197
DVD operating problems	200
Develop good computing habits	202
Data and system configuration backup in the Windows® operating system	203
If you need further assistance	208
Before you contact Toshiba	208
Contacting Toshiba	208
Other Toshiba Internet Web sites	209
Toshiba’s worldwide offices	209
Appendix A: Hot Keys	211
Volume Mute	211
Password security	212
Without a password	212
With a password	212
Maintaining security when the battery is not fully charged	213
Power profile	213
Standby mode	214
Hibernation mode	214
Display modes	215
Display brightness	215
Disabling or enabling wireless devices	216
Disabling or enabling the Toshiba Dual Pointing Device	216
Zooming applications in/out	216
Keyboard hot keys	217
Appendix B: Power Cord/Cable Connectors	218
Appendix C: Using ConfigFree™ with your Toshiba Computer	219
Getting Started	220
Starting ConfigFree	220
ConfigFree Utilities	222
Connectivity Doctor	222
Search for Wireless Devices	224
Profile Settings	229
ConfigFree SUMMIT	231
Quick Connect	235
Using the Automatic Switch	237
Semi-Automatic Switch Feature	238
Glossary	239