Toshiba Tecra M9 User Guide - Page 198

198 If Something Goes Wrong Resolving a hardware conflict NOTE To determine if your computer has an internal Wi-Fi® adapter, check the device list in Device Manager (part of the Windows® Control Panel). Some Toshiba models may have a Wi-Fi® antenna switch even though they do not have an internal Wi-Fi® adapter. ❖ Verify that signal strength is good using the utility provided with the Wi-Fi® adapter. ❖ If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is correct-i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are casesensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs. ❖ Check the Control Panel's Device Manager to verify that the Wi-Fi® adapter is recognized by the Windows® operating system, and that the driver is loaded. Carefully note any error messages-these will be very helpful if you should confer with a support technician at a later time. ❖ Verify that the network connection is configured to obtain its Internet Protocol (IP) address dynamically: 1 Click Start, Control Panel. 2 Double-click Network and Internet Connections. 3 Right-click the name of your wireless network connection, then click Properties. 4 Select Internet Protocol (TCP/IP), then click Properties. 5 Select Obtain an IP address automatically. 6 Click OK, then click Close. ❖ Use IPCONFIG to verify that the computer has a useful IP address-one other than the private address of 169.254.xxx.xxx assigned by Windows®. ❖ Click Start, then click Run... ❖ Enter Cmd and press Enter.