Western Digital WD20000H2Q-00 User Manual - Page 25

MY BOOK MIRROR EDITION USER MANUAL 9 Replacing a Drive My Book Mirror Edition is a limited user-serviceable product which allows for servicing of one or both internal hard drives in the enclosure. Important: Only WD Caviar® GP hard drive assemblies can be inserted into the My Book Mirror Edition enclosure. In the event a fault occurs and you would like to service the device yourself, visit WD Technical Support at support.wdc.com and search the knowledge base article 1709 for detailed instructions on obtaining a replacement drive. When contacting Technical Support, have the following items ready: My Book serial number, date of purchase, and the serial number of the internal hard drive(s) which require replacement. Once you have received the replacement drive(s), follow the steps below to service the dual-drive storage system. Important: To avoid electrostatic discharge (ESD) problems, ground yourself by touching the metal chassis of the computer before handling the device. Before getting started, power off the unit and disconnect all of its cables. 1. Place the unit on a clean and stable surface. 2. Using your thumb, firmly push down on the top front panel of the unit to release the latch and open the cover. REPLACING A DRIVE - 22