Western Digital WD20000H2Q-00 User Manual - Page 4

MY BOOK MIRROR EDITION USER MANUAL 1 WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at support.wdc.com. If the answer is not available or, if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD technical support. E-mail support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at https:// www.wdc.com/register. Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: • Downloads - Download drivers, software, and updates for your WD product. • Registration - Register your WD product to get the latest updates and special offers. • Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and Data Recovery Information. • Knowledge Base - Search by keyword, phrase, or answer ID. • Installation - Get online installation help for your WD product or software. Contacting WD Technical Support When contacting WD for support, have your WD product serial number, system hardware, and system software versions available. North America English Spanish Europe (toll free)* Europe Middle East Africa Asia Pacific 800.ASK.4WDC Australia 1 800 42 9861 (800.275.4932) China 800 820 6682/+65 62430496 800.832.4778 Hong Kong +800 6008 6008 India 1 800 11 9393 (MNTL)/ 1 800 200 5789 (Reliance) 011 26384700 (Pilot Line) 00800 ASK4 WDEU Indonesia +803 852 9439 (00800 27549338) Japan 00 531 650442 Korea 02 703 6550 +31 880062100 Malaysia +800 6008 6008/1 800 88 1908/ +65 62430496 +31 880062100 Philippines 1 800 1441 0159 +31 880062100 Singapore +800 6008 6008/+800 608 6008/ +65 62430496 Taiwan +800 6008 6008/+65 62430496 * Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Registering Your WD Product Your WD product includes 30 days of free technical support during the applicable warranty period for your product. The 30-day period commences on the date of your first telephone contact with WD technical support. Register online at register.wdc.com. WD SERVICE AND SUPPORT - 1