Western Digital WDBABG0000NBK User Manual (pdf) - Page 54

Troubleshooting, Problem, Solution

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Page 54 highlights

Troubleshooting WD TV Mini Media Player User Manual Problem DISPLAY The TV screen is blank and the media player power LED remains off. The TV screen is blank and the media player power LED is blinking. The TV screen is blank and the media player power LED is on. The TV screen is blinking and fuzzy. The video display is cut off or appears in a sidebar. FILES File does not play. The list of files is blank. AUDIO There is no sound. Solution • Make sure the TV is turned on. • Make sure that the power adapter and power outlet are okay. • Make sure that the interface cable is properly attached to the correct terminals on both the TV and the media player. A system diagnostic failure occurred. Turn off your media player, wait 10 minutes, then turn it on again. If the same thing happens, contact the WD Technical Support for assistance (see WD Service and Support on the second page of this user manual). • Make sure the TV is turned on. • Make sure that the interface cable is properly attached to the correct terminals on both the TV and the media player. • Make sure that the resolution setting is correct. • Press and hold the reset button for 10 seconds to switch between PAL and NTSC modes. • Make sure that the interface cable is properly attached to the correct terminal(s) on both the TV and the media player. • Make sure the media player power LED is on. • If you are using a CRT TV, navigate to the Home | Settings | TV System screen and: - Make sure that the Composite option is selected as the video output. - Make sure the TV system setting matches the system used in your region. Navigate to the Home | Settings | Display Mode screen and make sure that aspect ratio is set as 4:3 or 16:9, whichever is appropriate for your TV. • Verify compatibility. Refer to "Media File Formats Video" on page 54. • Make sure that you in the file folder containing the type of files you are looking for. • Make sure the volume on the entertainment unit is not muted. • The audio codec might not be supported. SYSTEM MAINTENANCE - 50

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WD TV Mini Media Player
User Manual
SYSTEM MAINTENANCE – 50
Troubleshooting
Problem
Solution
DISPLAY
The TV screen is blank and the media
player power LED remains off.
•
Make sure the TV is turned on.
•
Make sure that the power adapter and power outlet
are okay.
•
Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media player.
The TV screen is blank and the media
player power LED is blinking.
A system diagnostic failure occurred. Turn off your media
player, wait 10 minutes, then turn it on again. If the same
thing happens, contact the WD Technical Support for
assistance (see WD Service and Support on the second
page of this user manual).
The TV screen is blank and the media
player power LED is on.
•
Make sure the TV is turned on.
•
Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media player.
•
Make sure that the resolution setting is correct.
•
Press and hold the reset button for 10 seconds to
switch between PAL and NTSC modes.
The TV screen is blinking and fuzzy.
•
Make sure that the interface cable is properly
attached to the correct terminal(s) on both the TV and
the media player.
•
Make sure the media player power LED is on.
•
If you are using a CRT TV, navigate to the Home |
Settings | TV System screen and:
-
Make sure that the
Composite
option is
selected as the video output.
-
Make sure the TV system setting matches the
system used in your region.
The video display is cut off or appears
in a sidebar.
Navigate to the Home | Settings | Display Mode screen
and make sure that aspect ratio is set as
4:3
or
16:9,
whichever is appropriate for your TV.
FILES
File does not play.
•
Verify compatibility. Refer to “Media File Formats -
Video” on page 54.
The list of files is blank.
•
Make sure that you in the file folder containing the
type of files you are looking for.
AUDIO
There is no sound.
•
Make sure the volume on the entertainment unit is not
muted.
•
The audio codec might not be supported.