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Xerox 4510N User Guide - Page 131

PhaserSMART Technical Support, Online Support Assistant, Getting Help, Phaser® 4510 Laser Printer

UPC - 095205427813

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Getting Help PhaserSMART Technical Support PhaserSMART Technical Support is an automated, internet-based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support. To access PhaserSMART Technical Support: 1. Open your browser and go to www.phaserSMART.com. 2. Enter your printer's IP address in the browser window. 3. Follow the instructions on the screen. Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print quality, media jams, software installation, and much more. To access the Online Support Assistant, go to www.xerox.com/office/4510support. Phaser® 4510 Laser Printer 6-25

Section	Page
Contents	3
Printer Features	7
Parts of the Printer	8
Front-Right View	8
Rear-Left View	9
Internal Components	9
Printer Configurations	10
Standard Features	10
Available Configurations	11
Options	12
Upgrades	12
Control Panel	13
Control Panel Features	13
Control Panel Layout	14
Menu Map	14
Information Pages	14
Sample Pages	15
Power Saver Settings	15
More Information	16
Resources	16
Xerox Support Centre	17
Network Basics	18
Overview of Network Setup and Configuration	19
Choosing a Connection Method	20
Connecting via Ethernet (Recommended)	20
Connecting via USB	21
Connecting via Parallel	21
Configuring the Network Address	22
TCP/IP and IP Addresses	22
Automatically Setting the Printer’s IP Address	22
Dynamic Methods of Setting the Printer’s IP Address	23
Manually Setting the Printer’s IP Address	24
Installing the Printer Drivers	26
Available Drivers	26
Windows 2000 or Later	27
Macintosh OS X, Version 10.3 and Higher	27
IPv6	31
Enabling IPv6	31
Setting the Interface ID	32
Automatic Address Assignment	33
DHCPv6	34
Manual Address Assignment	35
Address Precedence	36
Printing Basics	37
Overview of Basic Steps	38
Supported Paper and Media	39
Paper Usage Guidelines	39
Paper That Can Damage Your Printer	40
Paper Storage Guidelines	41
Supported Paper Sizes and Weights	41
Loading Paper	43
Loading Paper Guidelines	43
Loading Paper in Tray 1	44
Loading Paper in Tray 2, 3, or 4	48
Tray 1 Mode and Tray 2-N Mode	53
Selecting Printing Options	54
Factors Affecting Print Performance	54
Selecting Printing Preferences (Windows)	54
Selecting Options for an Individual Job (Windows)	55
Selecting Options for an Individual Job (Macintosh)	56
Restrictions on Printing	58
Printing on Both Sides of the Paper	59
Automatic 2-Sided Printing Guidelines	59
Binding Edge Options	60
Selecting 2-Sided Printing	60
Printing on Specialty Media	61
Printing Transparencies	61
Printing Envelopes	68
Printing Labels	72
Printing Index Cards	77
Printing Custom Size Paper	79
Creating Custom Paper Types	81
Print Quality	82
Controlling the Quality of Your Prints	83
Selecting a Print-Quality Mode	83
Solving Print-Quality Problems	84
Light Prints	85
Blank Prints	86
Black Prints	87
Horizontal Line Deletions	88
Vertical Line Deletions	89
Horizontal Dark Streaks	90
Vertical Dark Streaks	91
Dark Spots or Marks	92
Unfused or Partially Fused Image	93
Wrinkled Prints	94
Blurred Prints	95
Random or Spot Deletions	95
Repeating Defects	96
Setting the Fuser Temperature	97
Print Area Is Not Centered on the Paper	98
Maintenance	99
Cleaning the Printer	100
Cleaning the Outside of the Printer	100
Cleaning the Feed Roller	100
Ordering Supplies	103
Consumables	103
Routine Maintenance Items	103
When to Order Supplies	104
Recycling Supplies	104
Extended Periods of Non-Use	105
Moving and Repacking the Printer	106
Precautions for Moving the Printer	106
Moving the Printer Within the Office	106
Preparing the Printer for Shipment	106
Troubleshooting	107
Clearing Paper Jams	108
Preventing Jams	108
Jam at Tray 1, 2, 3, or 4	109
Jam at the Exit and Jam at the Rear	113
Jam at the Exit and Jam at the Rear (with Duplex Unit)	115
Jam at the Exit - Open Top Cover to Clear	117
Jam at the Top Cover	119
Jam at the Duplex Unit	123
Jam at the Stacker	124
Paper Size Jam	126
Getting Help	130
Control Panel Messages	130
PrintingScout Alerts	130
PhaserSMART Technical Support	131
Online Support Assistant	131
Web Links	132
User Safety	133

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Getting Help

Phaser® 4510 Laser Printer

6-25

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, internet-based support system that uses

your default web browser to send diagnostic information from your printer to the Xerox

website for analysis. PhaserSMART Technical Support examines the information, diagnoses

the problem, and proposes a solution. If the problem is not resolved with the solution,

PhaserSMART Technical Support assists you in opening a Service Request with Xerox

Customer Support.

To access PhaserSMART Technical Support:

Open your browser and go to

w.phaserSMART.com

Enter your printer’s IP address in the browser window.

Follow the instructions on the screen.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and

troubleshooting help to solve your printer problems. You can find solutions for print quality,

media jams, software installation, and much more.

To access the Online Support Assistant, go to