1993 Chevrolet Suburban Owner's Manual - Page 369

1993 Chevrolet Suburban Manual

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Customer Assistance Information Customer Satisfaction Procedure Your satisfactionandgoodwillareimportant to yourdealerandChevrolet. Normally,anyconcernwiththesalestransactionortheoperationofyour vehiclewillberesolvedbyyourdealer'sSalesorServiceDepartments. Sometimes,however,despitethebestintentionsofallconcerned, to your misunderstandingscanoccur. If yourconcernhasnotbeenresolved satisfaction,thefollowingstepsshould betaken: STEP ONE -Discussyourconcernwithamember of dealership management.Complaintscanoftenbequicklyresolvedatthatlevel. matterhasalreadybeenreviewedwiththeSales,Service,orPartsManager, contact the ownerof the dealership or theGeneralManager. If the - STEP TWO -If aftercontactinga memberofDealershipManagement, it appearsyourconcerncannotberesolved by thedealershipwithoutfurther help, contact Chevrolet's Customer Assistance Center by calling 1-800-222-1020. In Canada,contactthe GMofCanadaCustomerAssistance CenterinOshawabycalling1-800-263-3777(English)or1-800-263-7854 (French). InMexico,call(525)254-3777. In PuertoRicoor U. S. VirginIslands, call 1-809-763-1315.Inallotheroverseaslocations,contact GM International Export Sales in Canada by calling 1-416-644-411 2 . Forpromptassistance,pleasehavethefollowinginformationavailable theCustomerAssistanceRepresentative: Your name, address,telephonenumber to give Vehicle IdentificationNumber(This is available from thevehicle registration or title, or the plate attached to the left topof theinstrument panelandvisiblethroughthewindshield.) Dealership name and location Vehicledeliverydateandpresentmileage Nature of concern We encourageyou to callthetoll-freenumberlistedpreviously in orderto if youwish to writeChevrolet, giveyourinquirypromptattention.However, P.O. write to: ChevroletMotorDivision,ChevroletCustomerAssistanceCenter, Box7047, Troy, MI48007-7047. A listing of allChevroletofficesandofficesoutsidethe US. whichcanassist in thewarrantybooklet.Theseservicesarenot youcanalsobefound available in Canada. 8-2

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Customer
Assistance
Information
-
Customer
Satisfaction
Procedure
Your
satisfaction and goodwill are
important
to
your dealer and Chevrolet.
Normally, any concern with
the sales
transaction or
the operation of your
vehiclewillberesolvedbyyourdealer’sSalesorServiceDepartments.
Sometimes, however, despite
the best
intentions of all concerned,
misunderstandings can occur.
If
your concern has not been resolved
to
your
satisfaction, the following steps should
be
taken:
STEP
ONE
-Discuss your concern with a member
of
dealership
management. Complaints can often be quickly resolved at
that
level.
If
the
matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact the
owner of
the dealership
or
the General Manager.
STEP
TWO
-If
after contacting a
member of Dealership Management,
it
appears your concern cannot be resolved
by the dealership without further
help, contact Chevrolet’s Customer Assistance Center
by calling
1-800-222-1020. In Canada, contact
the
GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777.
In
Puerto Rico or
U.
S.
Virgin
Islands, call
1-809-763-1315.
In all other overseas
locations, contact
GM International
Export Sales
in Canada by
calling 1-416-644-411 2
.
Forpromptassistance,pleasehavethefollowinginformationavailable
to give
the Customer Assistance Representative:
Your
name,
address,
telephone
number
Vehicle
Identification Number (This
is available from the vehicle
registration or title, or the plate attached
to
the
left
top of
the
instrument
panelandvisiblethroughthewindshield.)
Dealership
name
and
location
Vehicle delivery date and present mileage
Nature
of
concern
We encourage you
to
call the toll-free number
listed previously
in order to
giveyourinquirypromptattention.However,
if
you wish
to
writeChevrolet,
write
to:
Chevrolet Motor Division, Chevrolet Customer Assistance Center,
P.O.
Box 7047,
Troy, MI 48007-7047.
A
listing
of
all Chevrolet offices and offices outside the
US.
whichcanassist
youcanalsobefound
in
thewarrantybooklet.Theseservicesarenot
available in Canada.
8-2