1993 Chevrolet Suburban Owner's Manual - Page 370

1993 Chevrolet Suburban Manual

Page 370 highlights

When contactingChevrolet,pleaserememberthatyourconcernwilllikelybe resolved in thedealership,usingthedealership'sfacilities,equipmentand if youhavea personnel.ThatiswhywesuggestyoufollowStepOnefirst concern. Customer Assistance for the Hearing or Speech Impaired (TDD) To assistownerswhohavehearingdifficulties,Chevrolethasinstalledspecial TDD(TelecommunicationsDevicesfortheDeaf)equipmentat its Customer AssistanceCenter,Anyhearingorspeechimpairedcustomerwhohasaccess to aTDDorconventionalteletypewriter (TTY) cancommunicatewithChevrolet by dialing: In the United States ...1-800-TDD-CHEV In Canada ...1-800-263-3830 GM Participation in Better Business Bureau Mediation/Arbitration Program" *Thisprogram maynot beavailableinallstates,dependingonstatelaw. Canadian owners refer to your warranty booklet. GeneralMotorsreservestherighttochangeeligibilitylimitationsand/or discontinue its participationinthisprogram. to OurexperiencehasshownthattheCustomerSatisfactionProcedure describedearlierinthissectionhasbeenverysuccessfulinachieving customersatisfaction.However,ifyouhavenotbeensubstantiallysatisfied, Chevroletwantsyou to beaware of GMs voluntary participation in a no-chargemediation/arbitrationprogramcalledBBB AUTO LINE. Thisprogram isadministeredbytheCouncilofBetterBusinessBureausthroughlocal BetterBusinessBureaus.Theprogramcanresolveindividualdisputes involvingvehiclerepairsandtheinterpretation ofyourNewVehicleLimited Warranty. We prefer that you not resort to BBBAUTOLINEuntilafterafinaldecision ismadeundertheCustomerSatisfactionProcedure.However,youmay file a at claim at any time by contacting your local Better Business Bureau (BBB) 00. For further information about the following toll-free number: 1-800-955-51 to: BBBAUTO HOTLINE, Council of Better filing aclaim,youmayalsowrite BusinessBureaus,4200WilsonBoulevard,Suite800,Arlington,Virginia 22203, 8-3

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When contactingChevrolet,pleaserememberthatyourconcernwilllikelybe
resolved in thedealership,usingthedealership'sfacilities,equipmentand
personnel. That
is why we suggest you follow Step One first
if
you have a
concern.
Customer
Assistance
for
the Hearing
or
Speech
Impaired
(TDD)
To
assistownerswhohavehearingdifficulties,Chevrolethasinstalledspecial
TDD (Telecommunications Devices for the Deaf) equipment at
its Customer
Assistance Center, Any hearing or speech
impaired customer who has access
to
a TDD or conventional teletypewriter
(TTY)
can communicate with Chevrolet
by dialing:
In
the
United
States
.....................................................................
1
-800-TDD-CHEV
In
Canada
..........................................................................................
1
-800-263-3830
GM
Participation
in
Better Business
Bureau Mediation/Arbitration Program"
*This program
may not
be available
in all states, depending on state
law.
Canadian owners refer
to
your warranty booklet.
General Motors reserves the right to change eligibility
limitations and/or
to
discontinue its
participation
in
this program.
Our experience has shown that the Customer Satisfaction Procedure
described earlier
in
this section has been very successful
in achieving
customer satisfaction. However,
if you have not been substantially satisfied,
Chevrolet wants you
to
be aware
of
GMs
voluntary participation
in a
no-charge mediation/arbitration program called BBB
AUTO
LINE.
This program
isadministeredbytheCouncilofBetterBusinessBureausthroughlocal
Better Business Bureaus. The program can resolve
individual disputes
involving vehicle repairs and the
interpretation
of your New Vehicle Limited
Warranty.
We
prefer that you
not
resort
to
BBB AUTO LINE until after a final decision
ismadeundertheCustomerSatisfactionProcedure.However,youmay
file a
claim
at
any time
by contacting your
local Better Business Bureau (BBB)
at
the following toll-free number:
1-800-955-51
00.
For
further
information about
filing a claim, you may also write
to:
BBB AUTO
HOTLINE,
Council of Better
Business Bureaus, 4200 Wilson Boulevard, Suite 800, Arlington, Virginia
22203,
8-3