1993 Chevrolet Suburban Owner's Manual - Page 370
1993 Chevrolet Suburban Manual
Page 370 highlights
When contactingChevrolet,pleaserememberthatyourconcernwilllikelybe resolved in thedealership,usingthedealership'sfacilities,equipmentand if youhavea personnel.ThatiswhywesuggestyoufollowStepOnefirst concern. Customer Assistance for the Hearing or Speech Impaired (TDD) To assistownerswhohavehearingdifficulties,Chevrolethasinstalledspecial TDD(TelecommunicationsDevicesfortheDeaf)equipmentat its Customer AssistanceCenter,Anyhearingorspeechimpairedcustomerwhohasaccess to aTDDorconventionalteletypewriter (TTY) cancommunicatewithChevrolet by dialing: In the United States ...1-800-TDD-CHEV In Canada ...1-800-263-3830 GM Participation in Better Business Bureau Mediation/Arbitration Program" *Thisprogram maynot beavailableinallstates,dependingonstatelaw. Canadian owners refer to your warranty booklet. GeneralMotorsreservestherighttochangeeligibilitylimitationsand/or discontinue its participationinthisprogram. to OurexperiencehasshownthattheCustomerSatisfactionProcedure describedearlierinthissectionhasbeenverysuccessfulinachieving customersatisfaction.However,ifyouhavenotbeensubstantiallysatisfied, Chevroletwantsyou to beaware of GMs voluntary participation in a no-chargemediation/arbitrationprogramcalledBBB AUTO LINE. Thisprogram isadministeredbytheCouncilofBetterBusinessBureausthroughlocal BetterBusinessBureaus.Theprogramcanresolveindividualdisputes involvingvehiclerepairsandtheinterpretation ofyourNewVehicleLimited Warranty. We prefer that you not resort to BBBAUTOLINEuntilafterafinaldecision ismadeundertheCustomerSatisfactionProcedure.However,youmay file a at claim at any time by contacting your local Better Business Bureau (BBB) 00. For further information about the following toll-free number: 1-800-955-51 to: BBBAUTO HOTLINE, Council of Better filing aclaim,youmayalsowrite BusinessBureaus,4200WilsonBoulevard,Suite800,Arlington,Virginia 22203, 8-3