1993 Chevrolet Suburban Owner's Manual - Page 371

Customer Assistance Information Inorder to fileaclaim,youwillhave to provideyournameandaddress,the astatementofthe vehicleidentificationnumber (VIN) ofyourvehicle,and try tohelpresolveyourdispute natureofyourcomplaint.BBBstaffmay to throughmediation. If mediation is notsuccessful,or if youdonotwish to an participateinmediation,eligiblecustomersmaypresenttheircase impartialthird-partyarbitratorataninformalhearing.Thearbitratorwillrender If youaccepta adecision in yourcase,whichyoumayacceptorreject. validarbitratordecision, GM will beboundbythatdecision.Theentiredispute 40 daysfromthetimeyoufile settlement process should ordinarily take about is rendered(or 47 daysifyoudidnot yourcomplaint to thetimeadecision first contact your dealer or Chevrolet). Weencourageyou to usethisprogrambefore or instead of resortingtothe courts.Webelieve itoffersadvantagesovercourtsinmostjurisdictions because it isfast,free ofcharge,andinformal(lawyersarenotusually if youchoose). present,althoughyoumayretainoneatyourexpense Arbitratorsmakedecisionsbased on theprincipals offairnessandequity,and of courtsbystrictlyapplyingstate arenotrequiredtoduplicatethefunctions or federallaw. If youwish to gotocourt,however,wedonotrequirethat you first file a claim with BBB AUTO LINE* unlessstatelawprovides otherwise.Whateveryourpreferencemaybe,rememberthat ifyouare unhappywiththeresultsofBBBAUTOLINE,youcanstillgotocourt GM butnotonyou,unlessyou becauseanarbitrator'sdecisionisbindingon accept it. Eligibility is limitedbyvehicleagelmileage,andotherfactors.Forfurther informationconcerningtheprogram,calltheBBBat1-800-955-5100. also call the Chevrolet Customer Assistance Center. *SomestatesmayrequirethatyoufileaclaimwithBBBAUTOLINEbefore resorting to state-operatedprocedures(includingcourt). Youmay Reporting Safety Defects to the United States Government If youbelievethatyourvehiclehasadefectwhichcouldcauseacrashor couldcauseinjuryordeath,youshouldimmediatelyinformtheNational to notifyingGeneral HighwayTrafficSafetyAdministration(NHTSA),inaddition Motors. If NHTSAreceivessimilarcomplaints, it mayopenaninvestigation,and if it finds that a safety defect exists in a groupofvehicles, it mayorder a recall andremedycampaign.However,NHTSAcannotbecomeinvolvedinindividual problemsbetweenyou,yourdealer,orGeneralMotors.