2009 Mercedes E-Class Owner's Manual - Page 232

Controls in detail Useful features i Destination addresses will download in the same order they were sent. If you have multiple Mercedes-Benz vehicles equipped with Tele Aid and active accounts, each destination address sent will be retrievable by all vehicles associated with the e-mail address you specified for your Tele Aid account. Remote door unlock X The Response Center will then unlock your vehicle with the remote door unlocking feature. Select Start. Select No if you wish to save the downloaded destination address in the From Memory destination list for future use. or X In case you have locked your vehicle unintentionally (e.g. SmartKey inside vehicle), and the reserve SmartKey is not available: X Contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada). You will be asked to provide your password. X Then return to your vehicle at the time arranged with the Response Center and pull the trunk/tailgate recessed handle for a minimum of 20 seconds until the indicator lamp in the SOS button is flashing. The message Connecting Call appears in the multifunction display. As an alternative, you may unlock the vehicle via Internet in the "My Tele Aid" section of "Owner's Online", using your ID and password (USA only). i The remote door unlock feature is available if the relevant cellular phone network is available. The SOS button will flash and the message Call Connected will appear in the multifunction display to indicate receipt of the door unlock command. Once the vehicle is unlocked, a Response Center specialist will attempt to establish voice contact with the vehicle occupants. If the trunk/tailgate recessed handle was pulled for more than 20 seconds before door unlock authorization was received by the Response Center, you must wait 15 minutes before pulling the trunk/ tailgate recessed handle again. 230