1994 Oldsmobile Bravada Owner's Manual - Page 228

Customer Assistance Informtion with matter has already been reviewed the Sales, Service,or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Oldsmobile Customer Assistance Network by calling 1-800-442-6537.In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315. In all other overseas locations, contact GM North American Export Sales inCanada by calling 1-416-644-4112. For prompt assistance, please have the following information available give to the Customer Assistance Representative: Your name, address, telephone number Vehicle Identification Number (This is available fromthe vehicle registration or title, or the plate at the left top of the instrument panel and visible through thewindshield.) Dealership name and location Vehicle deliverydate and present mileage Nature of concern We encourage you to call the toll free number listed previously order to in give your inquiry promptattention. However, if you wish to write Oldsmobile, writeto United States Customer Assistance Representative Oldsmobile Central Office 920 Townsend St. P.O. Box 30095 Lansing, MI 48909 Canada Customer Assistance Center General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 When contacting Oldsmobile, please remember that your concern will likely be resolved in the dealership, usingthe dealership's facilities,equipment and personnel. That is why we suggest you follow Step One first havea concern. if you 9 Customer Satisfaction Procedure Your satisfaction and goodwill are mportant toyour dealer and 3ldsmobile. Normally, any concern with the sales transaction or the 3peration of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of d l concerned, misunderstandings can 3ccur. If your concern has notbeen resolved to your satisfaction, the €allowing steps should be taken: STEP ONE- Discuss your concern with a memberof dealership management. Complaintscan often be quickly resolvedat thatlevel. If the 222