1994 Oldsmobile Bravada Owner's Manual - Page 229

I Customer Assistance the for Hearing or Speech Impaired (TDW To assist owners who have hearing difficulties, Oldsmobilehas installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (TTY) can communicate with Oldsmobile by dialing: 1-800-TDD-OLDS. (TDD users in Canada can dial 1-800-263-3830.) I GMParticipation in BBB AUTO LmE- Alternative Resolution Program* Both Oldsmobile and your Oldsmobile dealer are committed to malingsure you are completely satisfiedwith your new vehicle. If a situation arises where you feel yourconcern has notbeen adequately addressed, our experience has shown that theCustomer Satisfaction Procedure described earlier in this section is very successfulat To file a claim, you will be asked to resolving problems. provide yourname and address, your vehicle identification number (VIN), There may be instanceswhere an impartial third-party assist in arriving and a statement of the natureof your can at a solutionto a disagreement regarding complaint. Eligibility is limited by vehicle age and mileage, and other vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assistfactors. in resolving these disagreements We prefer you utilize Customer the Oldsmobile voluntarily participates in Satisfaction Procedure before youresort BBB AUTO LINE. to AUTO LINE, but you may contact the BBB at any time. The BBB will BBB AUTO LINE isan out-of-court attempt to resolve the complaint serving program administered the Better by Business Bureau system settle disputes as an intermediary between you and to Oldsmobile. If this mediation is between customersand automobile unsuccessful, an informal hearing will manufacturers. This program is available free of charge to customers who currently be scheduled where eligible customers may present their case to an impartial own or lease aGM vehicle. third-party arbitrator. If you are notsatisfied after following The arbitrator will male a decision the Customer Satisfaction Procedure, you maycontact the BBB using the toll- which you may accept or reject. If you free telephone number, or write them at accept the decision, GM will be bound by that decision. The entire dispute the following address: resolution procedure should ordinarily BBB AUTOLINE take about forty days from the time you Council of Better Business Bureaus file a claimuntil a decisionis made. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 I 223