1993 Pontiac Trans Sport Owner's Manual - Page 299

Customer Assistance Information STEP ONE: Discuss your concern with For prompt assistance, please have the following information available to give a memberof dealership management. the Customer Assistance Representative: Complaints can often be quickly resolved at that level. If the matter has Your name, address, telephone already been reviewed with the Sales, number Service, or Parts Manager, contact the Vehicle Identification Number (This is Customer Satisfaction Procedure owner of the dealershipor the General available from the vehicle registration Your satisfaction and goodwill are Manager. or title, or the plate attached to left important to your dealer and Pontiac. STEP TWO: If after contacting a top of the instrument panel and visible Normally, any concern with the sales member of Dealership Management, it through the windshield.) transaction or the operationof your appears your concern cannot be resolved vehicle will be resolved your dealer's by the dealership without further help, Dealership name and location by Sales or Service Departments. contact the Pontiac Customer Assistance Vehicle delivery date and present Sometimes, however, despite the best Center by calling 1-800-PM CARES. In mileage intentions of all concerned, Canada, contact GM of Canada Nature of concern misunderstandings can occur. If your Customer Assistance Centre in Oshawa concern has not been resolved to your by calling 1-800-263-3777 (English) or satisfaction, the following steps should 1-800-263-7854 (French). be taken: In Mexico, call (525) 254-3777. In Puerto Rico orU.S. Virgin Islands, call 1-809-763-1315. In all other overseas locations, contactGM International Export Salesin Canada by calling 1-416-644-4112. , t h e ... 298