1995 Pontiac Grand Am Owner's Manual - Page 318

Section 8 Customer Assistance Information Here you will find out how contact Pontiac if you to need assistance. This section tells you how to obtain also service publications and how to report any safety defects. This section includes information on: The Customer Satisfaction Procedure, Customer Assistance for BBB Auto Hearing or Speech Impaired, Line-Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service and Owner Publications. STEP ONE -- Discuss your concern with a memberof dealership management. Normally, concerns canbe quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the ownerof the dealership or General the Manager. STEP TWO-- If after contacting amember of dealership management,it appears your concern cannot be resolved by the dealership withoutfurther help, contact the Pontiac Customer Assistance Center by calling 1-800-PM CARES. In Canada, contact GMof Canada Customer Assistance Centerin Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American Export Sales inCanada by calling 1-905-644-4 11 2. Customer Satisfaction Procedure Your satisfaction and goodwill important to your are dealer and Pontiac. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales Service Departments. or Sometimes, however, despite the best intentions all of concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: 8-1