1995 Pontiac Sunfire Owner's Manual - Page 308

Section 8 Customer Assistance Information Here you will find out how to contact Pontiac if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects. This section includes information on: The Customer Satisfaction Procedure, Customer Assistance for Hearing or Speech Impaired, BBB Auto Line Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service and Owner Publications. STEP ONE -- Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealer or the General Manager. STEP TWO -- If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help, contact the Pontiac Customer AssistanceCenter by calling I -800-PM CARES. In Canada, contact GM of Canada Customer Assistance Centerin Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American Export Sales in Canada by calling 1-905-644-4112. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Pontiac. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or ServiceDepartments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: 8-1