Aastra 6737i 6737i User Guide

Aastra 6737i Manual

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  • Aastra 6737i | 6737i User Guide - Page 1
    Aastra Model 6737i SIP IP Phone User Guide Release 3.3.1 SP3 41-001452-05 REV01 - 04.2014
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    may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of
  • Aastra 6737i | 6737i User Guide - Page 3
    the Aastra Web UI 15 Phone Status 18 Phone Status via IP Phone UI 18 Finding Your Phone's IP Address 19 Phone Status via the Aastra Web UI 20 Customizing Your Phone 22 Ring Tones and Tone Sets 22 Contrast Level 25 Backlight 25 Live Dialpad 26 Set Audio 26 Time and Date 27 User Password
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    Content Resetting a User Password 39 Restarting Your Phone 40 Phone Lock 40 Defining an Emergency Dial Plan 42 Line Keys and Softkeys 43 Multiple Line and Call Appearances 43 Softkeys...44 State-Based Softkeys 46 Line Key ...49 Speeddial Key 51 Editing Speed Dial Keys 57 "Do Not Disturb" (
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    111 Transferring Calls 112 Conferencing Calls 116 Ending Calls 121 Managing Calls 122 Directory List 122 Callers List 132 DND and Call Forward 138 Voicemail 154 Additional Features 155 Display DTMF Digits 155 Play Call Waiting Tone 156 Stuttered Dial Tone 157 XML Beep Support 158 Status
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    Line 167 Incoming Intercom Call Features 168 Group RTP Paging (receives RTP streams 170 Shared Call Appearance (SCA) Call Bridging 171 Star Codes 173 Other Features 173 Model M670i and M675i Expansion Modules 174 Using the Expansion Modules 176 Troubleshooting Solutions 178 Limited Warranty
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    Aastra SIP IP Phones Administrator Guide. Documentation • Aastra 6737i SIP IP Phone Installation Guide - Installation and set-up instructions, general features and functions, and basic options list customization. The Installation Guide is included with the telephone. • Aastra 6737i SIP IP Phone User
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    power injector is available as an optional accessory from Aastra. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 6737i phone, please refer to the Aastra 6737i Installation Guide for basic installation and physical setup
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    6737i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens. LLDP DHCP 20% DHCP: Waiting for IP 30% Auto Discovery
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    or remove power to the phone while it is checking or installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. 70% Downloading Language Packs When the configuration update is complete
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    For more information about connecting your phone, see the Aastra 6737i IP Phone Installation Guide, the section "Connecting to the Network and to Power". Check with your system or network administrator for assistance. Note: If the phone displays "No Service" you can still use the phone but it is not
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    When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. Services Directory Callers L1 Icom John Smith 01/01/14 11:00am Note: Your System Administrator sets up
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    Idle Screen With Softkeys Configured If you or your administrator have configured softkey functions on your phone, the labels for those functions display on the screen. For example, in the following illustration, "Home" was configured as a speed dial key on the bottom set of softkeys and "Do
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    the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey. You can press the More softkey to toggle between the first and second screens to display all configured softkeys. See illustrations below. Services Directory Callers L1 Icom John Smith Services Directory Callers L1
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    IP Phone Keys Key Panel The following sections describe the various 6737i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this
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    Appearance key - Connects you to a line or call. The Aastra 6753i IP phone supports L4 up to 4 line keys. L3 L2 L1 Speakerphone/Headset key - Activates speakerphone/headset for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch
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    active call to another number. Directory Key - Displays up to 200 names and phone numbers (stored in alphabetical order) Note: For more information about programming the softkeys to perform specific functions, see the Aastra Model 6737i IP Phone User Guide. *See the Aastra 6737i IP Phone User Guide
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    Administrator for more information about available functions using these keys. These keypad keys can be used for any of the following on the phone: • Dial a phone number to make a call (see "Dialing a Number" on page 105.) • Enter digits or letters in the IP Phone user interface. • Program a speed
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    Option Number 1 2 3 4 5 6 7 Option Call Forward 1. All 2. Busy 3. No Answer The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is "Account" mode. Preferences 1. Tones - Ring Tone - Tone Set 2. Display - Contrast Level - Backlight 3. Speed Dial
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    on the Call Forward Mode set on the phone. Default is "Account" mode. 2 Preferences 1. Tones - Ring Tone - Tone Set 2. Display - Contrast Level - Backlight 3. Set Audio - Audio Mode - Headset Mic Vol - DHSG 3 Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info
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    displays. 2. At the prompt, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: For a user, the default username is user and the password field is left blank. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. 41
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    Call Forward • BLF/Xfer • Speeddial/Xfer • Speeddial/Conf • Directory • Callers List • Redial • Conference • Transfer • Icom (Intercom) • Services • Phone Lock • Paging • Empty Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone's keypad for speed dialing
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    Intercom Call Settings • Group Paging RTP Settings • Ring Tones (global and per-line basis) • Time and Date Settings • Language Settings Account Configuration - Allows you to configure "Do Not Disturb" (DND) and "Call Forwarding" (CFWD) by account. You can have multiple accounts on the 6737i. 41
  • Aastra 6737i | 6737i User Guide - Page 24
    view the status of your phone using the IP Phone UI. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Phone Status. 3. Select the option you want to view: • IP&MAC Address • LAN Port • PC Port • Firmware Info • Error Messages • Copyright The option you select displays to
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    Callers Options List 1.Call Forward 2.Preferences 3.Phone Status 4.Password Select Done 3. Scroll to IP&MAC Addresses and press Select. Services Icom Directory Callers Phone Status 1.IP&MAC Addresses 2.LAN Port 3.PC Port 4.Firmware Info Select Done The IP address of your 6737i IP phone
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    Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . 2. In the Username/Password window, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: For a user, the default
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    Phone Status The following table describes the status conditions that can display for Used? Yes SIP Error Number where Account Number is "1" SIP Account is "[email protected]" on port "5060" Status is "Registered" Backup registrar is used ("Yes") Displays on accounts when registration fails with
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    either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can
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    on the phone for the following: • dial tone • secondary dial tone • ring tone • busy tone • congestion tones • call waiting tone • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use
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    UK, and US. Default is US. 9. Press Done. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Slovakia, UK, and US. Default is US. 3. Select a value from the "Global Ring Tone" field. Note: See the Ring Tones Table on page 22 for valid values. For
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    ; the idle period is user definable under the Advanced softkey when you select the Auto mode. In Auto mode, the backlight turns on with a key press or state change on the phone. Setting the Backlight IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select
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    enable/disable DHSG. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6737i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum
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    you to enable or disable DHSG headset support. Note: A DHSG headset and an expansion module cannot be used concurrently as they both share the same headset port. Setting Audio Mode, Headset Mic Volume, and DHSG IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences
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    IP phone. IP Phone UI Set Time and Time Format Note: The time and time format you configure display on the phone's idle screen. 1. Press on the phone to enter the Options or a 24 hour format. Valid values are 12Hour and 24 Hour. Default is 12 Hour. 9. Press Done to save the Time Format you
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    time from the list of options. Default is Automatic. Valid values are: • OFF • 30 min summertime • 1h summertime • Automatic (Default) 4. Press Done to save the Daylight Savings value you selected. Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed
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    Press Done to save the time server setting Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the "Time Format" field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and
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    . You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages: • English
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    languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. 32 41
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    Customizing Your Phone Language Input The 6737i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable
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    Customizing Your Phone Spanish Key 0 1 2 3 4 5 6 7 8 9 * # German Key 0 1 2 3 4 5 6 7 8 9 * # Italian Key 0 1 2 3 4 5 6 7 8 9 * # Uppercase Characters 0 1.:;=_,-'&() ABC2ÁÀÇ DEF3ÉÈ GHI4ÏÍ JKL5 MNO6ÑÓÒ PQRS7 TUV8ÚÜ WXYZ9 * #/\@ Uppercase Characters 0 1.:;=_,-'&() ABC2ÄÀ DEF3É GHI4 JKL5 MNO6
  • Aastra 6737i | 6737i User Guide - Page 41
    ABC2ÅÄÆÀ DEF3É GHI4 JKL5 MNO6ÖØ PQRS7ß TUV8Ü WXYZ9 * #/\@ 41-001452-05 REV01 - 04.2014 Customizing Your Phone Lowercase Characters 0 1.:;=_,-'&() abc2áàâãç def3éê ghi4í jkl5 mno6óôõ pqrs7 tuv8úü wxyz9 * #/\@ Lowercase Characters 0 1.:;=_,-'&() aбвг2abc Дeëжз3def ийкл4ghi
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    phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. IP Phone by your System Administrator. 3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you
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    Set The 6737i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 6737i IP Phone
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    to use that new password to log into the Aastra Web UI. use that new password when changing the user password via the IP Phone UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty
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    characters are not allowed). Default password is an empty string "" (field is blank). Reset a User Password Use the following procedure to reset a user password. Aastra Web UI 1. Click on Operation->Phone Lock. 2. CIick on the "Reset User Password" field, click Reset. The following screen displays
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    Calls" on page 105. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the "Reset" key in the "Reset User Password" field displays a screen that allows you to enter and save a new user password. • Set an emergency dial
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    locked" displays. Unlock the Phone 1. Press on the phone to enter the Options List. 2. At the prompt, "To unlock the phone", enter your user password and press Enter. The phone unlocks Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click Lock
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    directly on the dial pad when required and the phone automatically dials to those emergency services. Note: Contact your local phone service provider for available emergency numbers in your area. The following table describes the default emergency numbers on the IP phones. Emergency Number 911
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    L4) located on the bottom-right of the phone, and the customizable softkeys located at the top and bottom of the phone screen. Softkeys Multiple Line/ Call Appearance Keys Multiple Line and Call Appearances The 6737i has 4 hard line/call appearance keys each with a corresponding status light. These
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    Managers) Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP phone users (agents). Indicates the key is configured to accept an XML application for accessing customized XML services. Indicates the key is set to generate a flash event
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    Softkeys Key Function Park Pickup Last Call Return (LCR) Call Forward BLF/Xfer Speeddial/Xfer Speeddial/Conf Directory Callers List Redial Conference Transfer Icom Services Phone Lock Paging Empty Description Indicates the key is configured to park incoming calls when pressed. Indicates the key is
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    (or the call is on hold). The phone is ringing. The user is dialing a number, or the far-end is ringing. The current line is busy because the line is in use or the line is set as DND. The following table identifies the applicable default states for each softkey type on the IP phone. Softkey Type
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    Conference Transfer Intercom Services Phone Lock Paging Empty Default States Idle, Connected 6737i IP Phone, you can configure up to 20 functions on the bottom softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web
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    Line Keys and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone. Key 12 displays in softkey position 1 on the phone Services Directory Callers L1 Icom John Smith 01/01/14 11:00am LAB 48 41-001452-05 REV01 - 04.2014
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    behavior of line keys, see "Multiple Line and Call Appearances" on page 43. If you configure line keys for the softkeys, the status of the lines/call appearance keys appear on the phone's display as shown in the following image. Services Directory Callers L1 Icom John Smith 01/01/14 11:00am L5
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    Line Keys and Softkeys You use the Aastra Web UI to set a key as a line. Aastra Web UI Use the following procedure to set a key to function as a line. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys
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    for speed dialing. You can program the keys on the 6737i to speed dial outside numbers, dial directly to another person's line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. The speed dial function can be set using the IP Phone UI or the Aastra Web UI
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    : Enter Number: Line: 1 Save Backspace ABC Icom Cancel Note: You can press the "Cancel" softkey at anytime during the speed dial programming to cancel and not save the speed dial information. 2. In the "Enter Name:" field, enter a name to apply to the speed dial key. Use the keypad keys to enter
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    , you can press the Remove key. Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences and press Select
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    Callers Enter Name: John Smith Enter Number: 555-6789 Line: 1 Save Icom Change Cancel This is the line that the phone opens to dial the number after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key. If you want to use a different line, press the "Change
  • Aastra 6737i | 6737i User Guide - Page 61
    Speed Dial Key Using the Softkeys or Expansion Module Keys Aastra Web UI Use the following procedure to set a key to function as a speed dial the "Value" field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a speed dial prefix, you must enter the "+"
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    Line Keys and Softkeys Creating Speed Dial Key Using "Keypad Speed Dial" in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speed Dial. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key.
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    Editing Speed Dial Keys On the 6737i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: - Operation->Softkeys and XML - Operation->Expansion Module Keys • Using the IP Phone UI at the path: - Options->Preferences->Speed Dial Edit IP Phone UI
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    Softkeys Editing a Speed Dial on a Softkey or Expansion Module Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . 2. Select the key configured for speed dial. 3. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply
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    to apply the speed dial to. Valid values are 1 through 9. 5. Click Save Settings. "Do Not Disturb" (DND) Key The IP phones have a feature you can enable called "Do Not Disturb (DND). The DND function allows you to turn DND ON and OFF. Note: You can configure DND using the Aastra Web UI only. If
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    Line Keys and Softkeys Configuring a DND Key Aastra Web UI Use the following procedure to set a key to function as "Do Not Disturb". The procedure shows the softkey screens as an example. 1. Click on
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    worker picks up his phone to make a call, a busy indicator on the Supervisor's phone shows that the worker's phone is in use and busy. On the 6737i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality. When the monitored user is idle, an
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    /List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your System Administrator must have BLF/List enabled
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    on the 6737i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the BLF/List defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example
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    Distribution (ACD) Key (for Sylantro Servers) The 6737i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). o use the ACD feature on an
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    Line Keys and Softkeys Configuring an Automatic Call Distribution (ACD) Key Aastra Web UI Use the following procedure to configure ACD on the 6737i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module .
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    softkey. The following screen displays. Services Icom Directory Callers Available Log Off Unavail Cancel If your IP phone status is set to "Available" then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to "Available
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    : • You use the IP Phone UI to manually switch the IP phone state back to "Available" or • The availability "timer" for your IP phone expires. This only occurs if your Administrator has configured an autoavailability timer on your IP phone. Contact your System Administrator for more information
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    and Softkeys XML Key The 6737i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and
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    URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. 7. In the "XML Application Title" field, enter the title of the service. This title appears in the Services Menu after pressing the Services key. If multiple XML applications
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    the XML Application URI field, a list of applications displays after pressing the Services key. 13. Click Save Settings. Configuring an XML Key Aastra Web UI Use the following procedure to configure an XML key on the 6737i IP Phone. The procedure shows the softkey screen as an example. 1. Click on
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    , enter the applicable URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. 14. In the "XML Application Title" field, enter the title of the service. This title appears on the phone's LCD after pressing the XML key. If multiple XML
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    after pressing the softkey or expansion module key. For user input services, follow the prompts as appropriate. 4. To exit from the "Services" menu, press the Services key again. From an XML Key 1. Press the XML key on the 6737i phone. A "Custom Features" screen displays or the title you specified
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    is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI Use the following procedure to configure a Flash key on the 6737i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML
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    this field is dependent on the services provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Aastra Web UI Use the following procedure to configure a Sprecode key on the 6737i IP Phone. The procedure shows the softkey screen
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    specific services from the server. Note: For values to enter in this field, contact your System Administrator. 11. Click Save Settings. Park/Pickup Keys The 6737i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the
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    field, select Pickup 15. In the "Label" field, enter a label for the park softkey. Note: The" Value" and "Line" fields are configured by the Administrator. 16. Click Save Settings. 17. Click on Reset, then click Restart to restart the IP phone and apply the changes. 76 41-001452-05 REV01 - 04.2014
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    Line Keys and Softkeys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" key. 2. Perform the following for your specific server: For Asterisk Server Server
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    server detects an "LCR" request, it translates this request and routes the call to the last caller. Configuring a Last Call Return Key Aastra Web UI Use the following procedure to configure a Last Call Return key on the 6737i IP Phone. 1. Click on Operation->Softkeys and XML. or Click on Operation
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    are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone. For more information about call forwarding and call forwarding modes, see "Call Forward Account-Based Configuration" on page 142. Configuring a Call Forward Key Aastra Web UI 1. Click on Operation
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    allowing the user to transfer calls or use forwards the call to the extension unconditionally, disregarding the status of the monitored extension. • BLF/Xfer and Speed Dial When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial
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    Configuring a BLF/Xfer Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on for the BLF/Xfer key. 11. In the "Value" field, enter the monitored extension or the extension to transfer calls to (for example, "35"). 12. In the "Line" field, select the line for which you want to
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    allowing the user to transfer calls or use Speed Dial with one key. Note: It is recommended that you enable the "Switch UI Focus to Ringing Line" parameter when using the Speeddial/Xfer feature. For more information about this parameter, see "Preferred Line and Preferred Line Timeout" on page 164
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    Configuring a Speeddial/Xfer Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on a label for the Speeddial/Xfer key. 5. In the "Value" field, enter the speed dial extension or the extension to transfer calls to (for example, "5551212"). 6. In the "Line" field, select the line for
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    9 13. Click Save Settings. Speeddial/Conf The 6737i allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while
  • Aastra 6737i | 6737i User Guide - Page 91
    Configuring a Speeddial/Conf Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on Operation for the Speeddial/Conf key. 11. In the "Value" field, enter the speed dial extension or the extension to add to the conference (for example, "5551212"). 41-001452-05 REV01 - 04.2014 85
  • Aastra 6737i | 6737i User Guide - Page 92
    store a customized list of names with phone numbers and labels. You can also dial directly from an entry in the Directory List. In addition to creating a Directory softkey, you can also download a Directory List to your PC if required using the Aastra Web UI. Reference For more information about the
  • Aastra 6737i | 6737i User Guide - Page 93
    Configuring a Directory Key Aastra Web UI Use the following procedure to configure a Directory key on the 6737i IP Phone. Note: By default, the Directory key is Key 2 on the Top Softkeys. 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Line Keys and Softkeys
  • Aastra 6737i | 6737i User Guide - Page 94
    Line Keys and Softkeys Callers List Key By default, the 6737i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone. Pressing the Callers List key displays the
  • Aastra 6737i | 6737i User Guide - Page 95
    Configuring a Callers List Key Aastra Web UI Use the following procedure to configure a Callers List key on the 6737i IP Phone. Note: By default, the Callers List key is Key 3 on the Top Softkeys. 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Line Keys and
  • Aastra 6737i | 6737i User Guide - Page 96
    Line Keys and Softkeys Redial Key By default, the 6737i has a dedicated Redial List key. However, using the Aastra Web UI, you can assign the Redial List key to any key on the top or bottom keys on the phone. Pressing the Redial List key displays the "Redial List". Redial List Key The Redial List is
  • Aastra 6737i | 6737i User Guide - Page 97
    Configuring a Redial Key Aastra Web UI Use the following procedure to configure a Redial List key on the 6737i IP Phone. 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Line Keys and Softkeys Softkeys 2. Select from "Key 1" through "Key 10" on the
  • Aastra 6737i | 6737i User Guide - Page 98
    the method above. Reference For more information about creating conference calls, see "Conferencing Calls" on page 116. Configuring a Conference Key Aastra Web UI Use the following procedure to configure a Conference key on the 6737i IP Phone. 1. Click on Operation > Programmable Keys. or Click on
  • Aastra 6737i | 6737i User Guide - Page 99
    you to perform a blind or consultative transfer of an active call to another phone number. Reference For more information about the transferring calls, see "Transferring Calls" on page 112. Configuring a Transfer Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation
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    Line Keys and Softkeys Intercom Key By default, the 6737i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any key on the top or bottom keys on the phone. Intercom Key You can use the Intercom key to
  • Aastra 6737i | 6737i User Guide - Page 101
    Configuring an Intercom Key Aastra Web UI Use the following procedure to configure a Callers List key on the 6737i IP Phone. Note: By default, the Intercom key is Key 4 on the Top Softkeys. 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Line Keys and Softkeys
  • Aastra 6737i | 6737i User Guide - Page 102
    the following: • "XML Key" on page 68 • "Callers List" on page 132 • "Directory List" on page 122 • "Voicemail" on page 154 Configuring a Services Key Aastra Web UI Use the following procedure to configure a Services key on the 6737i IP Phone. Note: By default, the Services key is Key 1 on the Top
  • Aastra 6737i | 6737i User Guide - Page 103
    from "Key 1" through "Key 10" on the Top keys. or Select from "Key 1" through "Key 20" on the Bottom keys. 3. In the "Type" field, select Services. 4. In the "Label" field, enter a label to apply to this key. 5. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the states
  • Aastra 6737i | 6737i User Guide - Page 104
    the new key you just configured, using the Aastra Web UI at the path Operation>PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more information about using the lock/unlock feature, see "Locking/Unlocking a Phone" on page 41. 98 41-001452-05 REV01
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    IP phone. Lock the Phone 1. Press the LOCK key. The phone locks. The LED for the key AND the Message Waiting Lamp illuminate steady ON. An "Unlock" label appears next to the key you just pressed. Unlock the Phone 2. Press the UNLOCK key. A password prompt displays. 3. Enter your user password and
  • Aastra 6737i | 6737i User Guide - Page 106
    SIP signaling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones. You can also specify group paging RTP addresses that the phone listens for when receiving RTP
  • Aastra 6737i | 6737i User Guide - Page 107
    use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: • Recipient of a Paging call can set a global "Do Not Disturb" (DND) to ignore any incoming pages. • For incoming Paging, the phone uses the Intercom
  • Aastra 6737i | 6737i User Guide - Page 108
    Line Keys and Softkeys 1. On the IP Phone, press the softkey or expansion module key you configured for Paging (labeled as "Group 1" in the following illustration). Services Directory Callers L1 Icom John Smith 01/01/14 11:00am Group 1 LAB ACD The phone opens a multicast RTP session and an
  • Aastra 6737i | 6737i User Guide - Page 109
    have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Aastra Web UI Use the following procedure to configure an Empty softkey on the 6737i phone. 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Softkeys 2. Select from "Key
  • Aastra 6737i | 6737i User Guide - Page 110
    Line Keys and Softkeys None Key Aastra Web UI Use the following procedure to delete a key on the 6737i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Softkeys and Expansion Module
  • Aastra 6737i | 6737i User Guide - Page 111
    of your call. If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone automatically selects the next available line, go off-hook and dial as digits are pressed. Pre-dialing a Number Services Icom Directory Callers 01/01/14 11:00am 1234 Dial Pause
  • Aastra 6737i | 6737i User Guide - Page 112
    recommendations contained in headset operating guides when using any headset. Advanced Volume Controls for the Headset Mic On the 6737i, there are 3 options for the headset microphone volume. For more information about the headset micro- phone, see "Headset Mic Volume" on page 26. IP Phone UI To
  • Aastra 6737i | 6737i User Guide - Page 113
    To Make and Receive Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set Audio->Audio Mode on the IP Phone). 2. Plug the headset into the jack. 3. Press the key to obtain a dial tone or to answer
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    Making Calls Using Intercom On the 6737i, you can use the Icom key to automatically connect with a remote extension. By default, the Intercom key is configured as Key 4 on the top set of softkeys. Intercom Key Using the Icom Key IP Phone UI 1. Press the Icom key. 2. Enter the extension number of
  • Aastra 6737i | 6737i User Guide - Page 115
    100 numbers you called, allowing you to scroll through and select the number you wish to redial. Note: Your System Administrator can set your Redial key to speed dial a specific number. Contact your System Administrator for more information. Accessing the Redial List IP Phone UI 1. Press numbers
  • Aastra 6737i | 6737i User Guide - Page 116
    the incoming call. Services Directory Callers L1 Icom John Smith Keri March 201 Answer Ignore Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance key for the incoming call. • Press for handsfree or headset operation. Note
  • Aastra 6737i | 6737i User Guide - Page 117
    on hold by pressing the Hold retrieve the call. IP Phone UI key. When you place a call on hold, only your phone can To place a call on hold 1. Connect to the call (if not already connected). 2. Press the Hold key. Services Directory Callers L1 Icom John Smith Keri March 201 Pickup Conf Xfer
  • Aastra 6737i | 6737i User Guide - Page 118
    call. Administrators can configure a live dial mode. In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout. In the default
  • Aastra 6737i | 6737i User Guide - Page 119
    the handset on the phone, the Xfer key displays on the bottom set of softkeys by default. Use this key to transfer calls. Services Directory Callers L1 Icom John Smith Dial Conf Xfer More Transferring Calls in Pre-Dial Mode Use the following procedure to transfer a call to another extension
  • Aastra 6737i | 6737i User Guide - Page 120
    can either select Cancel on the display screen, press , or hang-up the handset. Note: Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout. 4. Complete either a blind or consultative transfer: a) To
  • Aastra 6737i | 6737i User Guide - Page 121
    transfer, press Dial to call the contact. Remain call is dropped. The following is the Call Transferred screen on the 6737i phone: Services Directory Callers L1 Icom John Smith Call Transferred The following procedure describes how to handle the Call Transferred screen on your phone. IP Phone
  • Aastra 6737i | 6737i User Guide - Page 122
    . Services Directory Callers L1 Icom John Smith Dial Conf Xfer More Local Conferencing The 6737i phone supports up to 3 parties (including yourself ) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6737i. Note: Your System Administrator
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    conference. 4. Press the Conf key. You will not hear a dial tone before the dialing begins. Services Directory Callers L1 Icom John Smith 1. 4161234567 2. 4299 Dial Backspace Cancel 5. Enter the phone number of Party 3. Note: Users are able to edit the destination number ("Backspace" softkey
  • Aastra 6737i | 6737i User Guide - Page 124
    speakerphone key. A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party dial tone before dialing begins. Services Directory Callers L1 Icom John Smith 1. 4161234567 2. 4299 Dial Cancel 5. Enter the phone number of Party 3. Note: Users
  • Aastra 6737i | 6737i User Guide - Page 125
    then the 6737i uses Local Conferencing by default. Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines. Although, for the global setting to work, you must configure the lines with the applicable phone number. Using Centralized Conferencing IP Phone UI
  • Aastra 6737i | 6737i User Guide - Page 126
    Calls 4. Press the Conf Key. A new line opens. Services Directory Callers L2 Icom John Smith Dial Conf Xfer More 5. Enter the phone Sylantro Server only) Note: The 6737i is limited to 9 conferences (a single (for Sylantro and Broadsoft Servers)" on page 119. 2. When you are finished adding
  • Aastra 6737i | 6737i User Guide - Page 127
    Ending a Conference and Transferring Remaining Parties The 6737i allows a Host to drop from a 3- phone. Your phone leaves the 3-way conference but the remaining parties are still connected to the conference. Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call
  • Aastra 6737i | 6737i User Guide - Page 128
    include: • Directory List • Callers List • DND and Call Forwarding • Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 6737i Directory by adding them manually, or by saving the number and name from
  • Aastra 6737i | 6737i User Guide - Page 129
    the Directory List From the Directory List in the IP Phone UI, you can perform the following: • "Adding New Entries to the Directory List" (page 124) • "Editing Entries in the Directory List" (page 125) • "Deleting Entries from the Directory List" (page 128) • "Saving Entries to the Directory List
  • Aastra 6737i | 6737i User Guide - Page 130
    Managing Calls Adding New Entries to the Directory List You can store a maximum of 7 Line: 1 Save Backspace abc more Cancel Screen 1 Services Directory Callers Label Save Backspace abc Screen 2 Icom more Label Cancel Adding Names, Numbers, Labels IP Phone UI On Screen 1: • You can add names
  • Aastra 6737i | 6737i User Guide - Page 131
    illustrates a Directory entry for "Steve Smith", with a phone number and an "Office" label. Since the cursor is in the "Line" field, the Change softkey displays. Services Icom Directory Callers 001 Steve Smith Office 9057609999 Line: 1 Dial Add Number Delete Change List The following example
  • Aastra 6737i | 6737i User Guide - Page 132
    Managing Calls Scrolling Multiple Screens Per Entry IP Phone forward or backward between screens. The 3 indicates this is the last number entry for the name. Services Icom Directory Callers 001 Steve Smith Office 9057609999 Line: 1 Dial Arrange Add Number Delete Change List Services Icom
  • Aastra 6737i | 6737i User Guide - Page 133
    Managing Calls Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. Services Icom Directory
  • Aastra 6737i | 6737i User Guide - Page 134
    Managing Calls Deleting Entries from the Directory List You can delete entries from the Directory entry. IP Phone UI To delete a single entry from the Directory List: 1. Scroll to a name or number in the Directory List. 2. Press Delete. The following screen displays. Services Icom Directory
  • Aastra 6737i | 6737i User Guide - Page 135
    Managing Calls To delete all entries from the Directory List: 1. Press the Directory key. Services Icom Directory Callers Directory 97 from the Caller List • Save from the Redial List Saving from the Callers List IP Phone UI You can save a name, number, and/or label from the Callers List
  • Aastra 6737i | 6737i User Guide - Page 136
    Managing Calls Saving from the Redial List IP Phone UI You can save a name, number, and/or The entry is saved in the Directory List. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC
  • Aastra 6737i | 6737i User Guide - Page 137
    Note: Your System Administrator can populate your IP phone Directory List with server directory files. Contact your System Administrator for more details. Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI. Aastra Web UI 1. Click
  • Aastra 6737i | 6737i User Guide - Page 138
    of an incoming or outgoing call matches a number that you have programmed with a name in a softkey called twice. The display shows the date and time of the last call from that caller. You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial
  • Aastra 6737i | 6737i User Guide - Page 139
    Managing Calls Access the Callers List IP Phone UI Use the following procedure to access the and enter the line number at the "Save to?" prompt that is already configured for speed dialing at a softkey. 6. To dial a displayed entry from the Callers List, pick up the handset, press the handsfree
  • Aastra 6737i | 6737i User Guide - Page 140
    Calls IP Phone UI Use the following procedure to edit the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Button 1. Press the Callers List Key. 2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call dial the displayed number press ,
  • Aastra 6737i | 6737i User Guide - Page 141
    is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone's idle screen as " New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the
  • Aastra 6737i | 6737i User Guide - Page 142
    Clear softkey. The line item is deleted from the Callers List. Download the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value
  • Aastra 6737i | 6737i User Guide - Page 143
    the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. Managing Calls 2. In the Callers List field, click on Save As. A File Download message displays. 3. Click OK. 4. Enter the location on
  • Aastra 6737i | 6737i User Guide - Page 144
    is enabled with "call forwarding" (CFWD), any incoming calls can be call forwarded to voicemail or another number. See "Call Forward Account-Based Configuration" on page 142 for more information about call forwarding to other numbers. On the 6737i, you can set DND on the phone-side for a specific
  • Aastra 6737i | 6737i User Guide - Page 145
    Calls Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring DND The following describes configuring DND on your phone. To configure a DND key, see the section, ""Do Not Disturb" (DND) Key" on page
  • Aastra 6737i | 6737i User Guide - Page 146
    2, and Screenname3 is configured on Line 3. Only your Administrator can create accounts for your phone. Contact your Administrator for more information. 6. Click Save Settings. The changes takes affect immediately without a reboot. Using DND Modes via the IP Phone UI After you add a DND key to your
  • Aastra 6737i | 6737i User Guide - Page 147
    account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each account. 2. Use the RIGHT and LEFT arrow keys to scroll through each account. Services Directory Callers L1 Icom Screenname1 DND On 01
  • Aastra 6737i | 6737i User Guide - Page 148
    Mode: Account (default), Phone, and Custom. CFWD performs according to the mode you set. You can configure CFWD using the Aastra Web UI at the path, Basic Settings->Account Configuration, OR you can configure CFWD using the IP Phone UI at the path, Options->Call Forward. Using the Aastra Web UI at
  • Aastra 6737i | 6737i User Guide - Page 149
    using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. If you do not configure a Call Forward key, you can still access the Call Forward menu from the IP Phone UI at the path, Options>Call Forward. 1. (optional) Click
  • Aastra 6737i | 6737i User Guide - Page 150
    modes via the IP Phone UI at the path Options->Call Forward. 8. Click on Basic Settings->Preferences->General. 9. In the "Call Forward Key Mode" field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. • Account - (default) The account
  • Aastra 6737i | 6737i User Guide - Page 151
    be set up by your System Administrator. 12. For each account, enable the CFWD state by placing a check mark in one or more of the following "State" fields: • All • Busy • No Answer The "All" option forwards all incoming calls for this account to the specified phone number regardless of the state of
  • Aastra 6737i | 6737i User Guide - Page 152
    CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI. The following
  • Aastra 6737i | 6737i User Guide - Page 153
    CFWD Busy 01/01/14 11:00am Services Directory Callers L3 Icom Screenname3 01/01/14 11:00am Call Forward Call Forward Call Forward In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has "CFWD All" enabled, Screenname2 has
  • Aastra 6737i | 6737i User Guide - Page 154
    CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6737i | 6737i User Guide - Page 155
    CFWD All 01/01/14 11:00am Services Directory Callers L3 Icom Screenname3 CFWD All 01/01/14 11:00am Call Forward Call Forward Call Forward In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1, 2 and 3 have "CFWD All" enabled
  • Aastra 6737i | 6737i User Guide - Page 156
    CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6737i | 6737i User Guide - Page 157
    focus on the IP Phone UI, press the Call Forward key. The Call Forward Account screen displays which lists all the accounts on the phone. Use the UP and DOWN arrow keys to scroll through each account. Services Icom Directory Callers Call Forward 1.Screenname1 2.Screenname2 ! 3.Screenname3
  • Aastra 6737i | 6737i User Guide - Page 158
    Use the UP and DOWN arrow keys to scroll through each state type. Services Icom Directory Callers Call Forward Mode 1.All 2.Busy ! 3.No Answer X Change CopyToAll Indicates CFWD Enabled Indicates no CFWD phone number configured All Off All On Cancel Done Indicates CFWD Disabled  In
  • Aastra 6737i | 6737i User Guide - Page 159
    CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6737i | 6737i User Guide - Page 160
    Calls Voicemail The Voicemail feature on the 6737i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail
  • Aastra 6737i | 6737i User Guide - Page 161
    additional features you can use on the 6737i phone. Display DTMF Digits A feature on the 6737i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or expansion module key. DTMF
  • Aastra 6737i | 6737i User Guide - Page 162
    on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on
  • Aastra 6737i | 6737i User Guide - Page 163
    is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings
  • Aastra 6737i | 6737i User Guide - Page 164
    Aastra Web UI overrides the Administrator's setting. Setting and saving the value in the Aastra Web UI applies to the phone immediately. Configuring XML Beep Support Aastra Web UI Use the following procedures to configure an XML beep on the IP phone. Note: "XML Beep Support" is enabled by default
  • Aastra 6737i | 6737i User Guide - Page 165
    Status Scroll Delay Aastra Web UI Use the following procedures to specify a status scroll delay on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to 25 seconds. Default is 5 seconds. 3. Click
  • Aastra 6737i | 6737i User Guide - Page 166
    a feature on the 6737i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is
  • Aastra 6737i | 6737i User Guide - Page 167
    Reminder During Active Calls" in the Aastra Web UI. Configuring "Call Hold Reminder During Active Calls" Aastra Web UI Use the following procedure to configure "Call Hold Reminder During Active Calls" on the IP phone. Note: "Call Hold Reminder During Active Calls" is disabled by default. 1. Click on
  • Aastra 6737i | 6737i User Guide - Page 168
    disable this feature using the "Call Hold Reminder" parameter in the Aastra Web UI. Configuring "Call Hold Reminder" Aastra Web UI Use the following procedure to configure "Call Hold Reminder" on the IP phone. Note: "Call Hold Reminder" is disabled by default. 1. Click on Basic Settings->Preferences
  • Aastra 6737i | 6737i User Guide - Page 169
    of "0" is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring "Call Waiting Tone Period" Aastra Web UI Use the
  • Aastra 6737i | 6737i User Guide - Page 170
    the Aastra Web UI only. The following table provides the behavior of the preferred line focus feature with other features on the phone. Phone Feature call return speed dial conference transfer blf park voicemail redial dialing caller id factory default Preferred Line Behavior The phone switches
  • Aastra 6737i | 6737i User Guide - Page 171
    to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call" and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the Goodbye key rejects
  • Aastra 6737i | 6737i User Guide - Page 172
    Features Configuring Goodbye Key to Cancel Incoming Calls Aastra Web UI Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP phone. Note: "Goodbye Key Cancels Incoming Call" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. The
  • Aastra 6737i | 6737i User Guide - Page 173
    using the Aastra Web UI. Configuring Message Waiting Indicator Line Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone. Note: "Message Waiting Indicator Line" parameter is set to ALL lines by default. 1. Click on
  • Aastra 6737i | 6737i User Guide - Page 174
    Tone" are enabled by default. Note: Your Administrator can set a time period delay before the phone automatically answers. Contact your System Administrator for more information. Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller
  • Aastra 6737i | 6737i User Guide - Page 175
    Settings Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone. 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. 2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for
  • Aastra 6737i | 6737i User Guide - Page 176
    multicast address(es) without involving SIP signaling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 6737i in the local network listens for RTP on the
  • Aastra 6737i | 6737i User Guide - Page 177
    on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if required. Contact your System Administrator for more information. Keys States and LED Behavior There are two call states on the phones that support SCA bridging
  • Aastra 6737i | 6737i User Guide - Page 178
    Solid Green Slow Flashing Green Call Caller ID N/A None Called Party N/A Far-end Far-end Far-end Far-end Far-end Non-Call LED Off Solid Red Solid System Administrator. When an SCA-configured line has a pending voicemail message, your Administrator has the option of configuring the phone to
  • Aastra 6737i | 6737i User Guide - Page 179
    Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6737i phone the same way you would
  • Aastra 6737i | 6737i User Guide - Page 180
    M675i Expansion Modules The 6737i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional softkeys. The 6737i phone supports up to 3 expansion modules (either M675i or M670i) when powered via an optional power adapter. When using
  • Aastra 6737i | 6737i User Guide - Page 181
    • Sprecode • Park • Pickup • Last Call Return (LCR) • Call Forward • BLF/Xfer • Speeddial/Xfer • Speeddial/Conf • Directory • Callers List • Redial • Conference • Transfer • Icom (Intercom) • Services • Phone Lock • Paging • Empty You can configure the keys using the Aastra Web UI at the path
  • Aastra 6737i | 6737i User Guide - Page 182
    keys on the bottom left of the Module allow you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: Page 1 "List 1" and "List 2" Page 2 "List 3" and "List 4" Page 3 "List 5" and "List 6". 176 41-001452-05 REV01 - 04.2014
  • Aastra 6737i | 6737i User Guide - Page 183
    System Administrator for more information. References For more information about configuring softkeys, see Softkeys on page 44. For more information about installing M670i and M675i modules on your phone, see the Aastra 6737i SIP IP Phone Installation Guide. Press-and-Hold to Create a Speed Dial
  • Aastra 6737i | 6737i User Guide - Page 184
    or Headset" in the Aastra 6737i Installation Guide for information. What are services, and how do I use them? Services on the IP phone include: • XML Applications • Callers List • Directory List • Voicemail See the section, "Services Key" on page 96 more information about the options available
  • Aastra 6737i | 6737i User Guide - Page 185
    ? The phone displays the "No Service" message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. See "User Password" on page 38 for
  • Aastra 6737i | 6737i User Guide - Page 186
    from improper installation or Service Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions
  • Aastra 6737i | 6737i User Guide - Page 187
    to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services. This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express warranty and is in lieu of all other express or
  • Aastra 6737i | 6737i User Guide - Page 188
    to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services. After Warranty Service Aastra offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to comply with a guarantee
  • Aastra 6737i | 6737i User Guide - Page 189
    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires
  • Aastra 6737i | 6737i User Guide - Page 190
    GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman A-2 Time Zone Code NST AST EST EST CST MST
  • Aastra 6737i | 6737i User Guide - Page 191
    Time Zone Name LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ
  • Aastra 6737i | 6737i User Guide - Page 192
    Appendix A - Time Zone Codes Time Zone Name TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-
  • Aastra 6737i | 6737i User Guide - Page 193
    group RTP paging 170 H handling calls ...111 headset mic ...106 headset mode ...26 headset, using ...106 headset/speaker mode 26 held calls, retrieving 112 hold, automatic ...112 I idle screen ...6 Indication of transferred calls 115 Installation ...10 installation and setup, 9122i 2 intercom
  • Aastra 6737i | 6737i User Guide - Page 194
    5 no service ...179 O on-hold calls ...111 Optional Accessories 10 options setting via the phone UI 13 setting via the Web UI 15 P Paging key ...100 paging, softkeys for 100 Park key ...75 park/pickup using on the IP phone 77 password, resetting user's 39 phone lock ...40 Phone Lock key
  • Aastra 6737i | 6737i User Guide - Page 195
    light not working 178 U user password ...38 using your phone ...43 V voicemail ...110, 154 W warning tone, for Intercom 168 warranty exclusions 1 Web UI, using ...15 X XML application title 68 XML application URI 68 XML beep support 158 XML key ...68 XML services accessing ...72 41-001452
  • Aastra 6737i | 6737i User Guide - Page 196
    and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is
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Aastra Model 6737i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001452-05 REV01 – 04.2014