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Aastra 6737i 6737i User Guide - Page 160

Voicemail, Using Voicemail

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Managing Calls Voicemail The Voicemail feature on the 6737i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 6737i that have registered voicemail accounts associated with them. Note: The Voicemail list does not display the voicemail access number. The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit. Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the message count, are truncated with an ellipse character at the end of the number/URI string. The end of the Voicemail list displays the number of new voicemail messages (if any exist). Contact your System Administrator for lines configured for Voicemail. Using Voicemail IP Phone UI 1. Press the Services key on the phone. 2. Select "Voicemail". 3. Use the 2 and 5 keys to scroll through the line items in the Voicemail list. 4. When you have selected a line item, press the handsfree key, 4 Scroll Right key, or press a line softkey to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is registered. From a selected item in the Voicemail list, you can also lift the handset (go offhook) to make an outgoing call using the voicemail access phone number. 154 41-001452-05 REV01 - 04.2014

Section	Page
Software License Agreement	2
Content	3
Welcome	7
About this Guide	7
Documentation	7
Phone Features	7
Requirements	8
Installation and Setup	8
Getting Started	9
Plugging in and Starting the Phone	9
Network Connected/Network Disconnected	11
Idle Screen	12
Idle Screen With Softkeys Configured	13
Idle Screen with Voicemail Messages	13
Screen Display After Picking Up the Handset	14
IP Phone Keys	15
Key Panel	15
Key Descriptions	16
Keypad Keys	18
Methods for Customizing Your Phone	19
Phone Options via the IP Phone UI	19
Simplified Options Menu	20
Using the IP Phone UI	20
Phone Options via the Aastra Web UI	21
Using the Aastra Web UI	21
Phone Status	24
Phone Status via IP Phone UI	24
Finding Your Phone’s IP Address	25
Phone Status via the Aastra Web UI	26
SIP Status	26
Customizing Your Phone	28
Ring Tones and Tone Sets	28
Ring Tones	28
Ring Tone Sets	29
Configuring Ring Tones and Tone Sets	29
Contrast Level	31
Setting Contrast Level	31
Backlight	31
Setting the Backlight	31
Live Dialpad*	32
Enabling/Disabling Live Dialpad	32
Set Audio	32
Audio Mode	32
Headset Mic Volume	32
DHSG	33
Setting Audio Mode, Headset Mic Volume, and DHSG	33
Time and Date	33
Configuring Time and Date	34
Specifying the Language to Use	37
Language Input	39
Latin 2 Character Set	43
User Password	44
Setting a User Password	44
Resetting a User Password	45
Reset a User Password	45
Restarting Your Phone	46
Phone Lock	46
Locking/Unlocking a Phone	47
Defining an Emergency Dial Plan	48
Define an Emergency Dial Plan	48
Line Keys and Softkeys	49
Multiple Line and Call Appearances	49
Softkeys	50
State-Based Softkeys	52
Key Display Behavior	53
Line Key	55
Configuring a Line Key	55
Speeddial Key	57
Speed Dial Prefix	57
Press-and-Hold to Create a Speed Dial (applicable to softkeys, keypad keys, expansion module keys)	58
Creating a Speed Dial Using the Speed Dial Edit Option	59
Creating a Speed Dial Key Using the Softkeys or Expansion Module Keys	61
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	62
Editing Speed Dial Keys	63
Editing a Speed Dial on a Softkey or Expansion Module Key	64
Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	65
\	65
Configuring a DND Key	66
Busy Lamp Field (BLF) Key	67
Configuring a BLF Key	67
BLF/List Key	68
Configuring a BLF List Key	69
Automatic Call Distribution (ACD) Key (for Sylantro Servers)	70
Configuring an Automatic Call Distribution (ACD) Key	71
Using the ACD Key	72
XML Key	74
Configuring XML Services	75
Configuring an XML Key	76
Accessing the XML Service	78
Flash Key	79
Sprecode Key	80
Configuring a Sprecode Key	80
Park/Pickup Keys	81
Configuring Park/Pickup Keys	81
Using the Park Call/Pickup Parked Call Feature	83
Last Call Return (LCR) Key (Sylantro Servers only)	84
Configuring a Last Call Return Key	84
Call Forward Key	85
Configuring a Call Forward Key	85
BLF/Xfer	86
BLF/Xfer Key Requirements and Functionality	86
Configuring a BLF/Xfer Key	87
Speeddial/Xfer	88
Speeddial/Xfer Key Requirements and Functionality	88
Configuring a Speeddial/Xfer Key	89
Speeddial/Conf	90
Configuring a Speeddial/Conf Key	91
Directory Key	92
Configuring a Directory Key	93
Callers List Key	94
Configuring a Callers List Key	95
Redial Key	96
Configuring a Redial Key	97
Conference Key	98
Configuring a Conference Key	98
Transfer Key	99
Configuring a Transfer Key	99
Intercom Key	100
Configuring an Intercom Key	101
Services Key	102
Configuring a Services Key	102
Phone Lock Key	104
Configuring a Phone Lock Key	104
Using the Lock/Unlock Key on the IP Phone	105
Paging Key (Sends the RTP Stream)	106
Configuring a Paging Key	106
Using the Paging Key	107
Empty Key	109
Configuring an Empty Key	109
None Key	110
Making Calls	111
Dialing a Number	111
Pre-dialing a Number	111
Using Handsfree Speakerphone	112
Using a Headset	112
Advanced Volume Controls for the Headset Mic	112
To Make and Receive Calls Using a Headset	113
Using Intercom	114
Using the Icom Key	114
Redial	115
Accessing the Redial List	115
Deleting from the Redial List	115
Mute	115
Receiving Calls	116
Answering an Incoming Call	116
Sending an Incoming Call to Voicemail	116
Handling Calls	117
Placing a Call on Hold	117
When on Hold	117
Automatic Hold	118
Retrieving a Held Call	118
Transferring Calls	118
Blind Transfer	118
Consultative Transfer	118
Direct Transfer	118
Pre-Dial & Live Dial Mode	118
ransferring an Existing Call to Another Existing Call	120
Completing a Transfer to a Contact in Phone Directory	120
Indication of Transferred Calls	121
Conferencing Calls	122
Local Conferencing	122
Pre-Dial & Live Dial Mode	122
Centralized Conferencing (for Sylantro and Broadsoft Servers)	125
Ending a Conference and Transferring Remaining Parties	127
Ending Calls	127
Managing Calls	128
Directory List	128
Accessing Your Directory	128
Sorting Entries and Quick Search Feature	129
Managing the Directory List	129
Downloading the Directory List to Your PC	136
Callers List	138
Access the Callers List	139
Edit Entries in the Callers List	139
Delete Entries from the Callers List	141
Missed Calls Indicator	141
Download the Callers List to Your PC	142
DND and Call Forward	144
DND Account-Based Configuration	144
Configuring DND	145
Configuring DND Using the Aastra Web UI	145
Using DND Modes via the IP Phone UI	146
Call Forward Account-Based Configuration	148
Configuring CFWD Using the Aastra Web UI	149
Using CFWD via the IP Phone UI	152
Voicemail	160
Using Voicemail	160
Additional Features	161
Display DTMF Digits	161
Configuring Display of DTMF Digits	161
Play Call Waiting Tone	162
Configuring Call Waiting Tone	162
Stuttered Dial Tone	163
Configuring Stuttered Dial Tone	163
XML Beep Support	164
Configuring XML Beep Support	164
Status Scroll Delay	165
Configuring Status Scroll Delay	165
Switch UI Focus to Ringing Line	166
Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI	166
Call Hold Reminder During Active Calls	167
Configuring “Call Hold Reminder During Active Calls”	167
Call Hold Reminder (on single hold)	168
Configuring “Call Hold Reminder”	168
Call Waiting Tone Period	169
Configuring “Call Waiting Tone Period”	169
Preferred Line and Preferred Line Timeout	170
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI	171
Goodbye Key Cancels Incoming Calls	171
Configuring Goodbye Key to Cancel Incoming Calls	172
Using the Goodbye Key to Cancel Incoming Calls Feature	172
Message Waiting Indicator Line	173
Configuring Message Waiting Indicator Line	173
Incoming Intercom Call Features	174
Auto-Answer/Play Warning Tone	174
Microphone Mute	174
Allow Barge In	174
Configuring Incoming Intercom Settings	175
Group RTP Paging (receives RTP streams)	176
Configuring Group RTP Paging	176
Shared Call Appearance (SCA) Call Bridging	177
SCA Voicemail Indicators	178
Star Codes	179
Other Features	179
Model M670i and M675i Expansion Modules	180
Using the Expansion Modules	182
M670i Expansion Module	182
M675i Expansion Module	182
Press-and-Hold to Create a Speed Dial Key	183
Troubleshooting Solutions	184
Why is my display blank?	184
Why is my speakerphone not working?	184
Why can’t I get a dial tone?	184
Why doesn’t my phone ring?	184
Why is the light not coming on with a new Voice Mail Message?	184
Why is my handset not working?	184
What are services, and how do I use them?	184
How do I find the IP address of my phone?	184
Why does my phone display the “No Service” message?	185
How do I change my user password?	185
Why does my phone display \	185
How do I restart the IP phone?	185
How do I lock my phone?	185
Limited Warranty	186
Exclusions	186
Warranty Repair Services	186
After Warranty Service	186
Limited Warranty (Australia Only)	187
Repair Notice	187
Exclusions	187
Warranty Repair Services	188
After Warranty Service	188
Appendix A - Time Zone Codes	189
Time Zone Name/Time Zone Code Table	189
Index	193

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Managing Calls

154

41-001452-05 REV01 – 04.2014

Voicemail

The Voicemail feature on the 6737i IP phone allows you to use a line, configured with a phone number for dialing out, to

connect to a voicemail server.

For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

The Voicemail list displays a list of phone numbers assigned to the 6737i that have registered voicemail accounts associ-

ated with them.

The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit.

Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the

message count, are truncated with an ellipse character at the end of the number/URI string.

The end of the Voicemail list displays the number of new voicemail messages (if any exist).

Contact your System Administrator for lines configured for Voicemail.

Using Voicemail

From a selected item in the Voicemail list, you can also lift the handset (go offhook) to make an outgoing call using the

voicemail access phone number.

Note:

The Voicemail list does not display the voicemail access number.

IP Phone UI

Press the

Services

key on the phone.

Select "

Voicemail

Use the

and

keys to scroll through the line items in the Voicemail list.

When you have selected a line item, press the

handsfree key,

Scroll Right

key, or press a line softkey to

make an outgoing call using the voicemail access phone number associated with the line for which the voicemail

account is registered.