Adaptec 5325301507 Administration Guide - Page 225
Other Issues, A Problem Occurred While Booting. The System is Offline and the Status LED
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Miscellaneous Issues NetVault client application may not be able to connect to the NetVault for GuardianOS server running on the SnapServer. To resolve this issue, simply disable and then re-enable the NetVault for GuardianOS Server via the SnapExtensions > BakBone NetVault screen. BakBone NetVault Restore Limitations for UNIX SnapTrees File and directory permissions will be restored when using BakBone NetVault. However, when Windows file and directory permissions are restored to a UNIX SnapTree on a SnapServer, the Windows-style extended permissions are removed to preserve proper UNIX Snaptree permissions. When Backing Up with Symantec Backup Exec 9.1 or 10.0, the Backup Hangs To resolve this issue immediately, restart the Backup Exec server. Other Issues A Problem Occurred While Booting. The System is Offline and the Status LED is Blinking Amber and Green The SnapServer has booted into Maintenance (Recovery) Mode. This may be due to a boot failure in the previous boot attempt. Try booting again. If the server still returns to Maintenance Mode, call Technical Support. Power to the SnapServer Is Unexpectedly Cut Off Due to a Power Outage Overland Storage recommends that you use an uninterruptible power supply (UPS) with the SnapServer. If you did not have a UPS attached to the server at the time of the power outage, do the following: 1 On SnapServers with no on/off switch, remove the power cables. On Snap Expansion S50 and SD30SA, turn off the power switches on the back of the unit. 2 Once the power is restored and stabilized, turn the power supplies back on and reboot the server. Once the SnapServer boots, it begins resynchronizing the RAID(s) if necessary. You can use the server during the resynchronization, but performance will be a little slower than normal. Do not remove drives, however, while the server is resynchronizing the RAID. The Server Is Not Responding to File Requests or Configuration Commands Call your SnapServer technical support representative. Appendix C Troubleshooting SnapServers 209