Adaptec 5325301507 Administration Guide - Page 227

Phone Home Support listed in the Recipient(s) field populates the Admin Email Address field on the Support screen. Complete the following fields as appropriate, then click OK: Text Field Subject Case Case Number Reply-to Address Comments Description (Required) Enter a concise description that identifies the issue. (Required) Select New Case if you are emailing technical support for the first time. Select Existing Case if you have previously contacted technical support concerning the issue. If you selected Existing Case above, enter the case number provided by technical support. (Required) This field defaults to the first email address entered as a recipient on the Server > Email Notification screen. If necessary, enter at least one email address that will serve as the contact email address for this issue. To receive a copy of the email and system information attachment, select the Cc Admin check box. (Required) Enter additional information that will assist in the resolution of the problem. Appendix C Troubleshooting SnapServers 211