Adaptec 5325301638 Administration Guide - Page 11
Preface, Audience and Purpose, Service and Technical Support, Documentation Feedback
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Preface Audience and Purpose This guide is intended for system and network administrators charged with installing and maintaining Snap Servers on their network. We assume the administrator is familiar with the basic concepts and tasks of multiplatform network administration. This guide provides information on the installation, configuration, security, and maintenance of Snap Servers. It also provides information on installing and using the following utilities and software components: • Snap Server Manager (SSM) • The Administration Tool • Computer Associates eTrust Antivirus (CA eTrust Antivirus) • Third-party backup agents Service and Technical Support For an immediate response to a service inquiry, use our Expert Knowledge Base System at http://www.snapappliance.com/support. Simply type in your question to view a list of possible resolutions to known issues. However, if none of the listed topics resolves your inquiry, you can forward the question to our Technical Support department who will then e-mail you with a response. To obtain additional service or technical support for your Snap Server, call 1.888.338.SNAP (North America) or 1.408.558.4657 (International). Documentation Feedback Snap Appliance strives to provide the best technical documentation in the industry. We welcome and encourage comments on the quality, completeness, and accuracy of our quick start guides, administrator guides, online help systems, field replacement guides, and release notes. Send feedback on ways we can improve these documents to the following e-mail address: [email protected] Tip In the online help system, the upper right-hand corner of the toolbar contains an e-mail icon. Clicking this icon opens a new e-mail message addressed to the docfeedback address using your default e-mail program. Snap Server Administrator Guide xi