Adaptec 5325301638 Administration Guide - Page 112

Snap Disk 10 Disk Drives do not Appear on the Storage > Devices screen.

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Networking Issues You Cannot Log in as root to the Snap Server The root account password is tied to the admin accout password. If you cannot log in as root, change the password for the admin account on the System > General Settings screen. Use the admin password to log in as root. Snap Disk 10 Disk Drives do not Appear on the Storage > Devices screen. Verify that the Snap Disk 10 is connected properly to the Serial ATA connector at the rear of the Snap Server 4500 and that the expansion array is properly connected to the power supply. Then, to initialize the Snap Disk 10, power off and then power on the Snap Server 4500. Caution Make sure to use a screwdriver to firmly seat the connectors on the Snap Disk 10 and the Snap Server 4500. Tightening the connectors by hand will not work. Safari 1.0.2 on MacOS 10.2.x Unexpectedly Crashes This Safari issue has been resolved in MacOS 10.3.x, upgrading your MacOS to 10.3.x or later will install an updated version of Safari and resolve this issue. The S2S Managemenent Console does not Start Successfully You must allow popups on your client when connected to the Snap Server to view some error messages and to allow the management console to run. You must also have the latest Java Virtual Machine (JVM) installed on your client to support S2S. Tip The JVM which installs as a part of the Snap Server Manager installation process will properly support S2S. If you have not already installed SSM on your client, it can be installed from your User CD or the Snap Appliance download site. In some netowrk configurations, name resolution may be failing to allow the VM in teh browser to successfully allow the management console to load. Reauthenticate to the Snap Server via IP address rather than server name. The Snap Server Manager or S2S Installer does not work using Internet Explorer on Windows 2003 Server The default security settings do not allow active-X components to run. You must download the package to successfully complete the installation on Windows 2003. 98 Snap Server Administrator Guide

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Networking Issues
98
Snap Server Administrator Guide
You Cannot Log in as root to the Snap Server
The root account password is tied to the admin accout password. If you cannot log
in as root, change the password for the admin account on the
System > General
Settings
screen. Use the admin password to log in as root.
Snap Disk 10 Disk Drives do not Appear on the Storage > Devices screen.
Verify that the Snap Disk 10 is connected properly to the Serial ATA connector at
the rear of the Snap Server 4500 and that the expansion array is properly connected
to the power supply. Then, to initialize the Snap Disk 10, power off and then power
on the Snap Server 4500.
Caution
Make sure to use a screwdriver to firmly seat the connectors on the Snap
Disk 10 and the Snap Server 4500. Tightening the connectors by hand will not work.
Safari 1.0.2 on MacOS 10.2.x Unexpectedly Crashes
This Safari issue has been resolved in MacOS 10.3.x, upgrading your MacOS to
10.3.x or later will install an updated version of
Safari and resolve this issue.
The S2S Managemenent Console does not Start Successfully
You must allow popups on your client when connected to the Snap Server to view
some error messages and to allow the management console to run.
You must also have the latest Java Virtual Machine (JVM) installed on your client to
support S2S.
Tip
The JVM which installs as a part of the Snap Server Manager installation
process will properly support S2S. If you have not already installed SSM on your
client, it can be installed from your User CD or the Snap Appliance download site.
In some netowrk configurations, name resolution may be failing to allow the VM in
teh browser to successfully allow the management console to load. Reauthenticate
to the Snap Server via IP address rather than server name.
The Snap Server Manager or S2S Installer does not work using Internet
Explorer on Windows 2003 Server
The default security settings do not allow active-X components to run. You must
download the package to successfully complete the installation on Windows 2003.