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Adaptec 5325301638 Administration Guide - Page 97

Troubleshooting Snap Servers

UPC - 753253016389

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Chapter 10 Troubleshooting Snap Servers This chapter describes basic techniques for identifying and resolving common hardware and networking issues. Topics in Troubleshooting Snap Servers • The Meaning of LED Indicators • System Reset Options • Networking Issues • Miscellaneous Issues • Phone Home Support Additional Resources Resource Knowledge Base Description Search for solutions to specific issues by clicking the Knowledge Base link on the Snap Appliance support page: http://www.snapappliance.com/support Hardware Components Purchase additional hardware components from authorized Snap Appliance resellers.To locate a reseller in your area, click the Where to Buy link on the Snap Appliance home page: http://www.snapappliance.com Field Service Documents Find a list of the hardware components available for your Snap Server or Snap Disk expansion array and instructions for installing or replacing components by clicking Documentation Center and then navigating to the Field Service Index from the Snap Appliance support page: http://www.snapappliance.com/support Snap Server Administrator Guide 83

Section	Page
Snap Server Administrator Guide	1
Contents	7
Administrative Overview	15
GuardianOS Specifications	16
New Features in this Release	19
Snap Server Manager	19
Connecting to the Server for the First Time	21
Using the Initial Setup Wizard	22
Configuring an APC-Brand UPS	23
SnapExtensions	24
Add-On Features	25
Finding More Information	26
Network Access to the Server	27
TCP/IP Options	28
Configuring TCP/IP Settings	29
Default Protocol Access Settings	31
Windows SMB Access	31
NFS Access	33
Apple File Protocol Access	34
FTP Access	35
HTTP/HTTPS Access	36
DHCP Server	36
User & Group Management	37
Default User and Group Settings	37
UID and GID Assignments	37
Local Users and Groups	38
Windows Workgroup or Domain	39
NIS Domain	41
Storage Configuration & Expansion	43
Default Storage Configuration	43
RAIDs	44
Volumes	47
Quotas	48
Expansion Arrays	49
The Snap Disk 10	50
The Snap Disk 30SA	50
The Snap Disk 32SA	51
Managing Expansion Array Storage	51
Status Devices	52
iSCSI Disks	55
iSCSI Disk Management and Usage	55
Share and File Access	59
Components and Options	60
SnapTrees & Security Models	61
Creating Shares	62
Share-Level Access Permissions	63
Share Access Behaviors	63
The NFS Warning Message	64
Setting File and Folder Permissions (Windows)	64
Setting File and Directory Access Permissions and Inheritance (Windows)	65
How the GuardianOS and Windows Differ in Processing File-Level Access Permissions	67
Snapshots	69
Snapshot Management and Usage	69
Estimating Snapshot Pool Requirements	71
Adjusting Snapshot Pool Size	71
Accessing Snapshots	72
Coordinating Snapshot and Backup Operations	73
Disaster Recovery	75
Backing Up Server and Volume Settings	75
Backing Up the NetVault for GuardianOS NVDB Directory	77
Recovering the NetVault Database	78
Disaster Recovery Procedural Overview	80
CA eTrust Antivirus Software	83
Antivirus Dependencies	84
Launching the CA eTrust Antivirus GUI	85
The Local Scanner View	86
Scan Job Configuration and Scheduling	87
Defining Scan Jobs	87
Running a Manual Scan Job	88
Scheduling a Scan Job	88
Signature Updates	89
Updating Snap Servers That Have Internet Access	90
Updating a Snap Server That Does Not Have Internet Access	91
Distributing Updates from One Server to Another	91
Verifying Download Events	93
Alert Options	93
The Move Directory	94
Log View	95
Troubleshooting Snap Servers	97
The Meaning of LED Indicators	98
Snap Server 4200/4500/15000 Status & Drive Light Behavior	98
Snap Server 14000 Status & Drive Light Behavior	99
Snap Server18000 Status & Drive Light Behavior	101
Snap Disk 10 Disk Drive and Power Supply Module LEDs	104
Snap Disk 30SA and Snap Disk 32SA Disk Drive & Power/Fan Module Behavior	105
System Reset Options	106
Resetting the Snap Server to Factory Defaults	107
Using Maintenance Modes to Perform System Resets	107
Networking Issues	109
Miscellaneous Issues	113
Phone Home Support	114
Third-Party Backup Applications	117
Preparing to Install a Third-Party Backup Agent	118
Pre-installation Tasks	119
Installing Third-Party Agent Software	120
Installing a CA BrightStor ARCserve or CA Enterprise Agent	120
Installing a VERITAS Backup Exec Agent	121
Installing a VERITAS NetBackup 3.4.1 Client	123
Installing the VERITAS NetBackup 4.5 FP6 Client	124
Installing a Legato NetWorker Client	128
Glossary	131