Adaptec 5325301638 Administration Guide - Page 113

Miscellaneous Issues, Power to the Snap Server Is Unexpectedly Cut Off due to a Power Outage

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Miscellaneous Issues You Are Unable to See Your Domain Users When Trying to Set Up Windows Security Permissions on File Folders The Snap Server (GuardianOS) has joined the Active Directory domain properly, and you can see the domain users when you set Share permissions from the browser-based Administration Tool. Make sure the Windows client (PC) you are trying to set permissions from is assigned a valid DNS server. You can check your Windows client using the ipconfig command from a command prompt. Miscellaneous Issues You Backed Up Your Snapshot Share and Are Now Attempting to Restore It, and the Operation Fails A snapshot share is read-only. You can restore the data to a read-write accessible share. The NetVault Client Cannot Connect to the NetVault Server on the Snap Server Occasionally, after enabling NetVault for GuardianOS for the first time, the NetVault for GuardianOS Server may not start properly. If this happens, the NetVault client application may not be able to connect to the NetVault for GuardianOS server running on the Snap Server. To resolve this issue, simply disable and then re-enable the NetVault for GuardianOS Server via the Maintenance > Add-On Features screen. Power to the Snap Server Is Unexpectedly Cut Off due to a Power Outage Snap Appliance recommends that you use an uninterruptible power supply (UPS) with the Snap Server. If you did not have a UPS attached to the server at the time of the power outage, use the following procedure: 1 Turn off the power supplies on the 14000, and leave them off until the power situation stabilizes. On Snap Servers 4200, 4500, 15000 and 18000, which have no on/off switch, remove the power cables. On SD30s and higher turn off the power switches on the back of the unit. 2 Once the power is restored and stabilized, turn the power supplies back on and reboot the server. Once the Snap Server boots, it begins resynchronizing the RAID(s) if necessary. You can use the server during the resynchronization, but performance will be a little slower than normal. Do not remove drives, however, while the server is resynchronizing the RAID. Chapter 10 Troubleshooting Snap Servers 99

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Miscellaneous Issues
Chapter 10
Troubleshooting Snap Servers
99
You Are Unable to See Your Domain Users When Trying to Set Up Windows
Security Permissions on File Folders
The Snap Server (GuardianOS) has joined the Active Directory domain properly,
and you can see the domain users when you set Share permissions from the
browser-based Administration Tool.
Make sure the Windows client (PC) you are trying to set permissions from is
assigned a valid DNS server. You can check your Windows client using the
ipconfig
command from a command prompt.
Miscellaneous Issues
You Backed Up Your Snapshot Share and Are Now Attempting to Restore It,
and the Operation Fails
A snapshot share is read-only. You can restore the data to a read-write accessible
share.
The NetVault Client Cannot Connect to the NetVault Server on the Snap Server
Occasionally, after enabling NetVault for GuardianOS for the first time, the
NetVault for GuardianOS Server may not start properly. If this happens, the
NetVault client application may not be able to connect to the NetVault for
GuardianOS server running on the Snap Server. To resolve this issue, simply
disable and then re-enable the NetVault for GuardianOS Server via the
Maintenance
> Add-On
Features
screen.
Power to the Snap Server Is Unexpectedly Cut Off due to a Power Outage
Snap Appliance recommends that you use an uninterruptible power supply (UPS)
with the Snap Server. If you did not have a UPS attached to the server at the time of
the power outage, use the following procedure:
1
Turn off the power supplies on the 14000, and leave them off until the power
situation stabilizes. On Snap Server
s
4200, 4500, 15000 and 18000, which have no
on/off switch, remove the power cables. On SD30s and higher turn off the power
switches on the back of the unit.
2
Once the power is restored and stabilized, turn the power supplies back on and
reboot the server.
Once the Snap Server boots, it begins resynchronizing the RAID(s) if necessary.
You can use the server during the resynchronization, but performance will be a
little slower than normal. Do not remove drives, however, while the server is
resynchronizing the RAID.