Asus VivoPC K31CD ASUS K31CD_A31CD_F31CD series users manual for English - Page 41

Audio, Contact your Internet Service Provider

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ENGLISH LAN Problem Possible Cause The LAN cable is not connected. Action Connect the LAN cable to your computer. LAN cable problems Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center. Cannot access the Internet Your computer is not properly connected to a router or hub. Network settings Problems caused by the antivirus software Driver problems Ensure that your computer is properly connected to a router or hub. Contact your Internet Service Provider (ISP) for the correct LAN settings. Close the anti-virus software. Reinstall the LAN driver Audio Problem No Audio Possible Cause Speaker or headphone is connected to the wrong port. Action • Refer to your computer's User Guide for the correct port. • Disconnect and reconnect the speaker to your computer. Speaker or headphone does Try using another speaker or not work. headphone. The front and back audio ports do not work. Driver problems Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel. Reinstall the audio driver ASUS K31CD/A31CD/F31CD 41

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ASUS K31CD/A31CD/F31CD
41
ENGLISH
LAN
Problem
Possible Cause
Action
Cannot access the
Internet
The LAN cable is not
connected.
Connect the LAN cable to your
computer.
LAN cable problems
Ensure the LAN LED is on. If not, try
another LAN cable. If it still does not
work, contact the ASUS service center.
Your computer is not
properly connected to a
router or hub.
Ensure that your computer is properly
connected to a router or hub.
Network settings
Contact your Internet Service Provider
(ISP) for the correct LAN settings.
Problems caused by the anti-
virus software
Close the anti-virus software.
Driver problems
Reinstall the LAN driver
Audio
Problem
Possible Cause
Action
No Audio
Speaker or headphone is
connected to the wrong port.
• Refer to your computer’s User Guide
for the correct port.
• Disconnect and reconnect the speaker
to your computer.
Speaker or headphone does
not work.
Try using another speaker or
headphone.
The front and back audio
ports do not work.
Try both the front and back audio ports.
If one port failed, check if the port is set
to multi-channel.
Driver problems
Reinstall the audio driver