Axis Communications M3026-VE M3026-VE Fixed Dome Network Camera - User Manual - Page 55

AXIS M3026-VE Fixed Dome Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured). Certificate error when using IEEE 802.1X If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup. For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 43. The product is accessible locally but not externally Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis product, see NAT traversal (port mapping) for IPv4 on page 46. The router must support UPnPTM. Firewall protection Check the Internet firewall with your network administrator. Default routers required Check if you need to configure the router settings from System Options > Network > TCP/IP > Basic. Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC) on page 13. In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder. Multicast H.264 only accessible by local clients No multicast H.264 displayed in the client Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced. Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased. Check with your network administrator that the multicast addresses used by the Axis product are valid for your network. Installation of additional ActiveX component restricted or prohibited Poor rendering of H.264 images Color saturation is different in H.264 and Motion JPEG Check with your network administrator to see if there is a firewall preventing viewing. Configure the Axis product to use a Java applet for updating video images in your browser. Go to Setup > Live View Config and select Java applet under Default viewer. Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer's website. Modify the settings for your graphics adapter. Refer to the adapter's documentation for more information. 55