Axis Communications M7010 M7010 Video Encoder - User Manual - Page 40

Checking the Firmware, Upgrading the Firmware, Emergency Recovery Procedure

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AXIS M7010 Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About. Upgrading the Firmware When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware. To upgrade, follow these instructions: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the products web pages. 3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade. After starting the upgrade process, always wait at least 5-10 minutes before restarting the product, even if you suspect the upgrade has failed. AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information. Note • Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user. • Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB. Emergency Recovery Procedure If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product's label. 1. In UNIX/Linux, type the following from the command line: arp -s temp ping -s 408 In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s ping -l 408 -t 2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the product's IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process. 4. After the upgrade is complete (1-10 minutes), the product automatically restarts and shows a steady green on the Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ 40

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AXIS M7010
Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of network devices. One of your
fi
rst actions when troubleshooting a problem
should be to check the current
fi
rmware version. The latest version may contain a correction that
fi
xes your particular problem. The
current
fi
rmware version in the Axis product is displayed in the page
Setup > Basic Setup
and in
Setup > About
.
Upgrading the Firmware
When you upgrade the product with the latest
fi
rmware from Axis website, the product receives the latest functionality available.
Always read the upgrade instructions and release notes available with each new release, before upgrading the
fi
rmware.
To upgrade, follow these instructions:
1.
Save the
fi
rmware
fi
le to your computer. The latest version of the
fi
rmware is available free of charge from Axis website
at www.axis.com/techsup
2.
Go to
Setup > System Options > Maintenance
in the products web pages.
3.
Under
Upgrade Server
, click
Browse
and locate the
fi
le on your computer. Click
Upgrade
.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Precon
fi
gured and customized settings are saved when the
fi
rmware is upgraded (providing the features are available in
the new
fi
rmware) although this is not guaranteed by Axis Communications AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1.
In
UNIX/Linux
, type the following from the command line:
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
In
Windows
, type the following from a command/DOS prompt (this may require that you run the command prompt as
an administrator):
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
2.
If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3.
Open a browser and type in the product’s IP address. In the page that appears, use the
Browse
button to select the upgrade
fi
le to use. Then click
Load
to restart the upgrade process.
4.
After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status
indicator.
5.
Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/
40