Axis Communications M7010 M7010 Video Encoder - User Manual - Page 42

Troubleshooting

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AXIS M7010 Troubleshooting No multicast H.264 displayed in the client Check with your network administrator that the multicast addresses used by the Axis product are valid for your network. Multicast H.264 only accessible by local clients Poor rendering of H.264 images Check with your network administrator to see if there is a firewall preventing viewing. Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased. Color depth set incorrectly on clients. Set to 16-bit or 32-bit color. If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel. Color saturation is different in H.264 and Motion JPEG Lower frame rate than expected Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer's website. Modify the settings for your graphics adapter. Refer to the adapter's documentation for more information. Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames. Why do I not get maximum frames per second? Image degeneration Lower the image resolution. See Performance Considerations, on page 45. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 44. Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the GOV length. Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis reseller. Status indicator LED is flashing red and the product is inaccessible A firmware upgrade has been interrupted or the firmware has otherwise been damaged See Emergency Recovery Procedure, on page 40. No images displayed on web page Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. Installation of additional ActiveX component restricted or prohibited Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go to Setup > Live View Config and select Java applet under Default viewer. Video and image problems, general Image too dark or too light Check the video stream and camera settings under Setup > Video > Video Stream and Setup > Video > Camera Settings. 42

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AXIS M7010
Troubleshooting
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a
fi
rewall preventing viewing.
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
product need to be con
fi
gured. The TTL (Time To Live) value may need to be increased.
Poor rendering of H.264
images
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering fromv the Video tab in the AMC Control Panel.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.
Lower frame rate than
expected
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to
Decode only
key frames
.
Lower the image resolution.
Why do I not get maximum
frames per second?
See
Performance Considerations, on page 45
.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See
Technical Speci
fi
cations, on page 44
.
Image degeneration
Decrease the GOV length. Go to
Video > Video Stream
and select the
H.264 tab
to modify the
GOV length.
Status and Network indicator LEDs are
fl
ashing red rapidly
Hardware failure
Contact your Axis reseller.
Status indicator LED is
fl
ashing red and the product is inaccessible
A
fi
rmware upgrade has
been interrupted or the
fi
rmware has otherwise been
damaged
See
Emergency Recovery Procedure, on page 40
.
No images displayed on web page
Problems with AXIS Media
Control (
Internet Explorer
only
)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
Installation of additional
ActiveX component
restricted or prohibited
Con
fi
gure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to
Setup > Live View Con
fi
g
and select Java applet under
Default viewer
.
Video and image problems, general
Image too dark or too light
Check the video stream and camera settings under
Setup > Video > Video Stream
and
Setup >
Video > Camera Settings
.
42