BenQ 4012EU User Guide - Page 13

Frequently Asked Question (FAQ) The following FAQ's are the most common problems you may find during installation or regular use. Please review these FAQ's to have your problem solved. In case you do not find any items that answer your problem, please contact your dealer or technical support. Q: The CD-ReWriter doesn't show up in My Computer or Explorer. The following steps will assist you to get your drive to work as a CD-ROM: Š If you cannot find CD-ReWriter in Explorer, restart your computer, or shut it down and then turn it on again. Š Make sure the computer is plugged in and that each device has power. To check if the CD-ReWriter receives power properly, you can check the power indicator or test it by pressing eject button to see if the tray opens and closes. Š Disconnect and then reconnect the CD-Rewriter's power cable. This might fix a faulty connection. Š Disconnect and then reconnect the USB cable. Q: Not sure which drive letter was assigned to the CD-ReWriter. The CD-ReWriter will have an icon, just like a CD-ROM drive. You can easily see which icon is CD-ReWriter by double-clicking "My Computer" icon, then right-click CD drive's icon, and selecting Eject. The tray of selected drive will open. Q: The CD-ReWriter has problem in reading CD disc. There are several ways to solve this problem as follows: Š The CD disc in the tray may be loaded upside-down, or a little off-center. Try re-loading the CD disc with its label side up. Š After loading a CD disc, it will take a moment to let the CD-ReWriter read the disc information. When the indicator on the front panel stops flashing and stays green, it is ready for access. Š If the disc you just loaded is a blank CD disc, try it later after copying some information to the CD. Q: Error message when double-clicking on the CD-ReWriter icon. Š If there is no CD in the CD-ReWriter, load a CD disc and try again. Š After loading a CD disc, you need to wait for a short moment to let the CD-ReWriter read the disc information and ready for further access. The CD-ReWriter is ready when the light stops flashing and stays green. Š The CD disc in the tray may be loaded upside-down, or a little off-center. Try re-loading the CD disc with its label side up. Š If the disc you just loaded is a blank CD disc, try it later after copying some information to the CD. Q: What are possible causes of buffer underrun Hard Disk Š Extremely fragmented hard drive. Š Not enough space in temporary directory. Š Hard disk compression may cause buffer underruns. We do not recommend writing from a compressed hard disk or disk partition. Š "Dumb" thermal re-calibration (only on very old hard drives). User's Manual E-10