BenQ 4012EU User Guide - Page 17

Technical Supports In case you cannot solve the problems by FAQs, contact customer support. Please have the following information ready before you call or email us. It is also helpful to write down any error messages you received. Information CD-ReWriter firmware version Drive serial number Computer or motherboard brand/model CPU type and speed RAM size BIOS, if any IDE - Primary/Master IDE - Primary/Slave IDE - Secondary/Master IDE - Secondary/Slave VGA card type, if any. Sound Card Operating System and version In your computer How to find this information CD-ReWriter firmware version In Windows 98SE or higher: Right-click My Computer icon, then select Properties, click Device Manager tab. Double-click CD-ROM item and double-click ATAPI CD-R/RW. Select Properties and click Setting tab. Firmware version is displayed within Setting tab. Example: Firmware revision: A.AW CD-ReWriter serial number Serial number is printed on a label affixed on bottom of the CD-ReWriter. Computer or motherboard brand/model The computer brand and model appear on the front of your computer system. Or you may find it in the manuals come with your system. The motherboard brand and model can be found when you remove the housing or casing, or on the packing box. Example: XYZ TX586-3. CPU type and speed This information typically can be found in your computer's manual or in boot-up screen. Example: Pentium MMX 166, or AMD K6-200. Operating system and RAM size In Windows 98 or higher: Right-click My Computer icon. Then select General tab and both operating system version and RAM size are shown there. Example: 4.10.1998, 64.0 MB RAM. User's Manual E-14