BenQ 4012EU User Guide - Page 15

Q: Cannot directly copy from one CD to another. Š Some CD-ROM disc will not allow direct copying to the CD-ReWriter or are not capable of digital audio extraction. Š You need to have a supported CD-ROM drive to use as your source. Š Some CD discs may have copy protections or other features that do not allow a CD-to-CD copy. Q: Poor audio quality. Š Make sure the audio cable is connected completely between the sound card and CD-ReWriter or CD-ROM. Š Make sure that you do not have any sound-muting feature turned on by way of the monitor or software. Š Try listening to the wave files (.WAV) on your hard drive to see if they sounded poor before you copy them to CD. Q: Unable to see a second session reading from a CD-ROM drive. Š Eject the CD and re-load it. Š Refresh the screen. Select the My Computer icon in Windows Explorer and press F5. Š Make sure if your CD-ROM drive reads CD-RW discs. CD-RW discs can only be used in CD-ReWriter or newer MultiRead CD-ROM. Š For Windows 3.x users: If some other programs create the CD disc, please verify you are using version 2.23 of the MSCDEX.EXE file. First, restart your PC and when you see "Starting MS-DOS..." on your monitor, press F8. Each line in your CONFIG.SYS and AUTOEXEC.BAT files will load one at a time. Press "Y" until you see a line containing "MSCDEX.EXE", then press "Y" and you will see the version number displayed on monitor. The number shall be 2.23 or greater. In case you cannot find this file, you can download it from Microsoft's FTP site: ftp://ftp.microsoft.com/Softlib/MSFILES/MSCD223.EXE. That is a self-extracted ZIP file. Please run it to retrieve MSCDEX.EXE file. Š See if the CD-ReWriter or other CD-ROM drives can read the CD disc properly. If so, then the problem is probably with the CD-ROM drive. Contact the manufacturer of the drive for updated drivers or patch files. Q: Unable to see the CD label or all files on the CD within Windows Explorer. Refresh the screen. Select My Computer icon in Windows Explorer and press F5. Q: Applications cannot locate the CD in CD-ReWriter. Some programs only locate the first logical drive letter assigned to a CD-ROM or a CD-ReWriter drive. For example, if your CD-ROM drive is assigned to drive D and CD-ReWriter is assigned to drive E, the program locates drive D only and will not locate drive E. Thus you need to reassign drive letters to both your CD-ROM and CD-ReWriter drives in case you need to run the program in CD-ReWriter. Š Windows: right-click My Computer icon. Click Properties item, open Device Manager and double-click CD-ROM drive, then click Setting tab. Under Reserved drive letters, select the drive letter after the existing letter (for both start and end drive letter) and click OK. Then double-click CD-ReWriter icon, then click Setting tab. Under Reserved drive letters, select the drive letter before current one and click OK. User's Manual E-12