BenQ W7000 User Manual - Page 50
Troubleshooting
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Troubleshooting Problem The projector does not turn on. No picture. Image is unstable. Picture is blurred. Remote control does not work correctly. 3D content does not not display correctly Cause Remedy There is no power from the power cable. Plug the power cable into the AC inlet on the rear of the projector, and plug the power cable into to the power outlet. If the power outlet has a switch, make sure that it is switched on. (See page 20.) Attempting to turn the projector on Wait until the cooling down process has again during the cooling process. completed. The lamp cover is not securely attached. Correctly attach the lamp cover. (See page 46.) The video source is not turned on or connected correctly. Turn the video source on and check that the signal cable is connected correctly. (See page 17.) The projector is not correctly connected to the input source device. Check the connection. (See page 17.) The input source has not been correctly selected. Select the correct input source with the Source keys on the remote control or SOURCE on the projector. (See page 21.) The connection cables are not securely connected to the projector or the signal source. Correctly connect the cables to the appropriate terminals. (See page 17.) The projection lens is not correctly Adjust the focus of the lens using the focus focused. ring. (See page 21.) The projector and the screen are not aligned properly. Adjust the projection angle and direction as well as the height of this projector if necessary. (See page 25.) The batteries are out of power. Replace both of the batteries with new ones. (See page 7.) There is an obstacle between the remote control and the projector. Remove the obstacle. (See page 7.) You are too far away from the projector. Stand within 8 meters (26.2 feet) of the projector. (See page 7.) The 3D glasses are out of battery. Recharge the 3D glasses. The settings in the 3D menu are not Correctly set the settings in the 3D menu. set correctly. (See page 36.) Your Blu-ray Disc is not in 3D format. Use a 3D Blu-ray Disc and try again. The input source has not been correctly selected. Select HDMI 1/ HDMI 2 with the Source keys on the remote control or SOURCE on the projector. (See page 21.) 50 Connecting with video equipment