Bosch HBL5620UC Operating, Care, Installation - Page 24

Customer Service The washing machine requires no special care other than the care and cleaning noted previously. If you are having a problem with your washing machine, please refer to page 22 before calling for service. If service becomes necessary, contact your dealer or installer or an authorized service center. Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty. If you are having a problem with your washing machine and are not pleased with the service you have received: q First, please contact your installer or the Authorized Service Contractor in your area and explain to them why you are not satisfied. This will usually correct the problem. q If after working with your installer or service technician the problem still has not been resolved to your satisfaction, please let us know either by writing to us at: BSH Home Appliances 5551 Mc Fadden Ave. Huntington Beach, CA 92649 or calling us: 1-800-944-2904 If writing or calling, please provide the following information: - Model Number - Serial Number - Date of Original Purchase - Date Problem occurred - Explanation of Problem If writing, please also include a daytime telephone number and a copy of the sales invoice. You will find the model number and serial number on the rating plate located on the housing and is visible with the door open. STATEMENT OF LIMITED PRODUCT WARRANTY What this Warranty covers & Who it Applies to: The limited warranty provided by BSH Home Appliances ("BOSCH") in this Statement of limited product Warranty applies only to the Bosch DLX washer ("Bosch") sold to you, the first using purchaser, provided that the Product was purchased: (1) for your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes: (2) new at retail (not a display, as is", or previously returned model), and not for resale, or commercial use: and (3) within the United States or Canada, and has at all times remained within the country of original purchase. The warranties stated herein apply only to the first purchaser of the Product and are not transferable. i Please make sure to return your registration card: while not necessary to effectuate warranty coverage, it is the best way for Bosch to notify you in the unlikely event of a safety notice or product recall. How Long the Warranty Lasts: Bosch warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty-five (365) days from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever. Repair/Replace as Your Exclusive Remedy: During this warranty period, Bosch or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or workmanship. If reasonable attempts to repair the Product have been made without success, then Bosch will replace your Product (upgrade models may be available to you, in Bosch's sole discretion, for an additional charge). All removed parts and components shall become the property of Bosch at its sole option. All replaced and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this warranty shall not be extended with respect to such parts. Bosch's sole liability and responsibility hereunder is to repair manufacturer-defective Product only, using a Bosch-authorized service provider during normal business hours. For safety and property damage concerns, Bosch highly recommends that you do not attempt to repair the Product yourself, or use an un-authorized servicer; Bosch will have no responsibility or liability for repairs or work performed by a non-authorized servicer. If you choose to have someone other than an authorized service provider service your Product, THIS WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers are those persons or companies that have been specially trained on Bosch products, and who possess, in Bosch's opinion, a superior reputation for customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of Bosch). Notwithstanding the foregoing, Bosch will not incur any liability, or have responsibility, for the Product if it is located in a remote area (more than 100 miles from an authorized service provider) or is in a reasonably inaccessible, hazardous, threatening, or treacherous locale, surroundings, or environment; in any such event, if you request, Bosch would still pay for labor and parts and ship the parts to the nearest service provider, but you would still be fully liable and responsible for any travel time or other special charges by the service company, assuming they agree to make the service call. 24