Brother International DCP-1400 Users Manual - English - Page 110

Troubleshooting and Routine Maintenance, Troubleshooting, Error Messages - drum reset

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14 Troubleshooting and 14 Routine Maintenance Troubleshooting IMPORTANT For technical and operational assistance, you must call the country where you purchased the printer. Calls must be made from within that country. Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your DCP often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. In USA: 1-800-521-2846 In Canada: 1-800-681-9838 1-514-685-5381 In Montreal Error Messages Error Message CHANGE DRUM SOON CHECK PAPER CHECK PAPER #1 CHECK PAPER #2 CHECK SCAN LOCK COOLING DOWN WAIT FOR A WHILE Cause The drum unit is near the end of its life. The drum counter was not reset. The DCP is out of paper or paper is not properly loaded in the paper cassette. Action Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. 1. Open the front cover, and then press Clear Settings. 2. Press 1 to reset. Refill the cassette or remove the paper and load it again. The scanner lock is locked. Release the scanner lock lever, and then press Stop. The temperature of the drum unit or toner cartridge is too hot. The DCP will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the DCP shows COOLING DOWN, and WAIT FOR A WHILE. You must wait 20 minutes for it to cool. 14 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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14 - 1
TROUBLESHOOTING AND ROUTINE MAINTENANCE
14
14
Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your DCP often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA:
1-800-521-2846
In Canada:
1-800-681-9838
1-514-685-5381
In Montreal
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the printer. Calls must be made
from within
that country.
Error Messages
Error Message
Cause
Action
CHANGE DRUM
SOON
The drum unit is near the end of its
life.
Use the drum unit until you have a
print quality problem; then replace the
drum unit with a new one.
The drum counter was not reset.
1. Open the front cover, and then
press
Clear Settings
.
2. Press
1
to reset.
CHECK PAPER
CHECK PAPER
#1
CHECK PAPER
#2
The DCP is out of paper or paper is
not properly loaded in the paper
cassette.
Refill the cassette or remove the paper
and load it again.
CHECK SCAN
LOCK
The scanner lock is locked.
Release the scanner lock lever, and
then press
Stop
.
COOLING
DOWN
WAIT FOR A
WHILE
The temperature of the drum unit or
toner cartridge is too hot. The DCP
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display
on the DCP shows
COOLING
DOWN
, and
WAIT FOR A WHILE
.
You must wait 20 minutes for it to
cool.