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Brother International HL-6050DW Network Users Manual - English - Page 108

Troubleshooting, Overview, Wireless Setup Problems

UPC - 012502612094

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10 Troubleshooting 10 Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother print server, it is divided into the following sections: 1 Wireless Setup Problems 2 Network Initial Setup Problems 3 Intermittent Problems 4 Protocol-Specific Troubleshooting Wireless Setup Problems Before you configure the NC-7100w print server, you need to temporarily change your computer's wireless settings to communicate with the unconfigured print server. If you are unable to see NC-7100w network (SETUP) in the list when using Windows® XP or Mac OS® X 10.1 to 10.3, check the following: For more information, refer to the Quick Setup Guide that was supplied with this product. 1 Move your printer with the print server installed closer to your PC and try again. 2 Reset the print server back to its default factory setting and try again. See How to Print a Network Configuration Page on page A-8 for information how to reset to factory default setting. 3 Follow the steps below according to your operating system version, Windows® XP or Mac OS® X 10.1 to 10.3. If you are using Windows® 98/Me, Windows NT® 4.0 or Windows® 2000, please refer to your wireless card manufacture instructions for changing the wireless settings. TROUBLESHOOTING 10 - 1

Section	Page
IMPORTANT INFORMATION: REGULATIONS	4
Federal Communications Commission (FCC) Declaration of Conformity (For U.S.A. only)	4
Industry Canada Compliance Statement (For Canada only)	4
Copyrights	5
Table of Contents	9
Unix® Printing	15
Printing from UNIX®/Linux Using TCP/ IP	15
Overview	15
TCP/IP	16
General TCP/IP UNIX® Host Configuration	16
Linux Configuration	20
Linux Configuration Using CUPS	20
HP-UX Configuration	21
IBM RS/6000 AIX Configuration	22
Sun Solaris 2.x Configuration	23
SCO UNIX® Configuration	24
IBM AS/400	25
Other Systems	27
Other Sources of Information	28
TCP/IP Printing	29
Printing from Windows NT®4.0, Windows® 2000/XP, LAN Server and Warp Server	29
Overview	29
Windows NT®4.0 and Windows® 2000/XP (TCP/IP) Configuration	30
Windows® 2000/XP Printing (Printer Driver not yet installed)	30
Standard TCP/IP Port Printing	30
Windows® 2000/XP Printing (Printer Driver already installed)	32
Windows NT®4.0 Printing	32
Windows NT®4.0 Printing: Installing the Brother Peer to Peer Software	33
Windows NT®4.0 Printing: Associating to the Printer	34
Windows NT®4.0 Printing: Adding a Second Brother LPR Port	35
LAN Server, OS/2 Warp Server Configuration	35
Server Configuration	35
Configuration of an OS/2 Server	36
Other Sources of Information	38
Peer to Peer Printing	39
How to Print in a Windows® 95/98/Me Peer to Peer Network	39
Overview	39
Quick Tips:	39
Driver Deployment Wizard	40
TCP/IP Printing	40
Installing the Brother Peer to Peer Software	41
Associating to the Printer	42
Adding a Second Brother LPR Port	43
Other Sources of Information	43
NetBIOS Peer to Peer Printing	44
How to Print Using NetBIOS in Windows® 95/98/Me/2000/XP, Windows NT®4.0, LAN Server and OS/2 Warp Server	44
Overview	44
Print Server Configuration	45
Changing the Workgroup/Domain Name Using TELNET or BRCONFIG or a Web Browser	46
NetBIOS Port Monitor for Windows® 95/98/Me/ 2000/XP and Windows NT®4.0	47
Installing the Brother NetBIOS Port Monitor	47
Associating the Printer	48
Windows® 95/98/Me	48
Windows NT®4.0 /Windows® 2000/XP	49
Adding a Second NetBIOS Print Port	50
Windows® 95/98/Me	50
Windows NT®4.0 / Windows® 2000/XP	51
LAN Server/OS/2 Warp Server Configuration	51
Server Configuration:	51
Workstation Configuration:	52
Other Sources of Information	52
Configuring Internet Printing for Windows®	53
Internet Printing Installation	53
Overview	53
Brother Internet Print General Information	54
Brother Internet Print: Configuring the Brother Print Server	55
Print Server Configuration Checklist	55
Brother Internet Print: Using BRAdmin to Configure the Print Server	56
Brother Internet Print: Using a Web Browser to Configure the Print Server	57
Brother Internet Print: Using TELNET to Configure the Print Server	57
Brother Internet Print: Installing the BIP Software on Windows® 95/98/Me/2000/XP and Windows NT®4.0	58
Setup from CD-ROM	59
Adding a Second Brother Internet Port	61
Windows® 2000/XP IPP Printing	61
Specifying a Different URL	63
Other Sources of Information	64
Novell® NetWare® Printing	65
How to Configure Novell® NetWare® Printing	65
Overview	65
General Information	66
Creating a NDPS Printer Using NWADMIN for NetWare® 5	67
NDPS Manager	67
NDPS Broker	68
Creating a Printer Agent	69
Configuring NetWare® 3 and NetWare® 4 Systems	70
Creating the NetWare® Print Server (Bindery Queue Server) Using BRAdmin Professional Utility	70
Creating the NetWare® Print Server (NDS Queue Server) Using BRAdmin Professional Utility	72
Creating the NewWare® Print Server (NDS Queue Server) Using Novell® NWADMIN and BRAdmin Professional Utility	73
Creating the NetWare Print Server (NDS Remote Printer) Using Novell® NWAdmin and BRAdmin Professional Utility	76
Configuring the Brother Print Server (Queue Server Mode in Bindery Emulation Mode) Using PCONSOLE and BRCONFIG	78
Configuring the Brother Print Server (Queue Server Mode in NDS Mode) Using PCONSOLE and BRCONFIG	79
Configuring the Brother Print Server (Remote Printer Mode) Using PCONSOLE and BRCONFIG	82
Other Sources of Information	86
Printing From a Macintosh®	87
Printing from a Macintosh® Using AppleTalk® and TCP/IP or the Simple Network Configuration capabilities of Mac OS® X.	87
Overview	87
Macintosh® Configuration (Mac OS® X 10.1 to 10.3)	89
How to Select the Print Server (AppleTalk®/ EtherTalk®)	89
How to Select the Print Server (TCP/IP)	90
Printing from a Macintosh® Using the Simple Network Configuration capabilities of Mac OS® X.	91
How to Select the Printer Driver	91
Changing the Configuration	92
Other Sources of Information	92
Web Based Management	93
How to use a Web Browser to Manage Your Device	93
Overview	93
How to Connect to Your Printer Using a Browser	94
Other Sources of Information	94
TCP/IP Configuration	95
Assigning TCP/IP Information	95
Overview	95
Using the Printer Control Panel to Allocate an IP Address (Printers with LCD Panels Only)	96
Changing the IP Address Using the BRAdmin Application	96
Using BRAdmin and the IPX/SPX Protocol to Set the IP Address	97
Using BRAdmin and the TCP/IP Protocol to Set the IP Address	98
Using DHCP to Configure the IP Address	99
Using APIPA to Configure the IP Address	99
Using ARP to Configure the Print Server IP Address	100
Using RARP to Configure the IP Address	102
Using BOOTP to Configure the IP Address	103
Configuring the IP Address with BRCONFIG	104
Changing the IP Address Settings with the TELNET Console	105
Other Sources of Information	107
Troubleshooting	108
Overview	108
Wireless Setup Problems	108
For Windows® XP users	109
For Mac OS® X 10.1 to 10.3 users	113
Network Initial Setup Problems	114
Intermittent Problems	117
TCP/IP Troubleshooting	117
UNIX® Troubleshooting	118
Windows NT®4.0/LAN Server (TCP/IP) Troubleshooting	119
Windows® 95/98/Me Peer to Peer Print (LPR) Troubleshooting	120
Windows® 95/98/Me Peer-to-Peer (HP JetAdmin Compatible Method) Troubleshooting	120
Windows® 95/98/Me and Windows NT®4.0 Peer-to- Peer Print (NetBIOS) Troubleshooting	121
Brother Internet Print (TCP/IP) Troubleshooting	121
Windows® 95/98/Me/2000/XP IPP Troubleshooting	122
Novell® NetWare® Troubleshooting	123
AppleTalk® Troubleshooting	124
Web Browser Troubleshooting (TCP/IP)	124
Appendix A	125
General Information	125
BRAdmin (Recommended)	125
Web BRAdmin	125
HTTP (Recommended)	126
WebJetAdmin	126
TELNET	126
BRCONFIG	126
Using Services	127
General	127
Reloading the Print Server Firmware	128
General	128
Reloading Firmware Using BRAdmin	129
Reloading Using the FTP Protocol from a Command Prompt	130
Reloading Using the FTP Protocol from a Web Browser	131
Other Information	132
How to Print a Network Configuration Page	132
How to Reset to Factory Default Setting	132
Appendix B	133
Wireless Network	133
Introduction	133
Wireless LAN terms and concepts	133
Infrastructure Mode	134
Ad-hoc Mode	134
Authentication and Encryption	135
Authentication Methods	135
Encryption Methods	135
Network Key	136
Channels	136
Configuring the Brother Wireless Print Server	137
Using the Control Panel Menus to Configure the Wireless Print Server	137
NETWORK menu	138
List of factory settings	140
Using the BRAdmin Professional Utility to Configure the Wireless Print Server (for Windows® users)	142
Wireless settings list for the BRAdmin Professional utility	143
Using a Web Browser to Configure the Wireless Print Server (for Windows® users)	144
NC-7100w Print Server Specifications	144