Brother International HL-L3270CDW Online Users Guide HTML - Page 253
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Home > Troubleshooting > Network Problems > My Brother Machine Cannot Print over the Network My Brother Machine Cannot Print over the Network Cause Action Interface Your security software blocks your machine's access to the network. Some security software might block access without showing a security Wired/Wireless alert dialog box even after successful installation. To allow access, see the instructions for your security software or ask the software manufacturer. Your Brother machine was • not assigned an available IP address. • Confirm the IP address and the Subnet Mask. Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network. For more information about how to verify the IP address and the Subnet Mask, ask your network administrator. Windows Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool. Wired/Wireless The failed print job is still in your computer's print queue. • If the failed print job is still in your computer's print queue, delete it. Wired/Wireless • Otherwise, double-click the printer icon in the following folder and cancel all documents: - Windows 7 Click (Start) > Devices and Printers. - Windows 8 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers. - Windows 10 and Windows Server 2016 Your Brother machine is not connected to the wireless network. Click > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers. - Windows Server 2008 Click Start > Control Panel > Printers. - Windows Server 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware group, click View devices and printers > Printers. - Windows Server 2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. - Mac Click System Preferences > Printers & Scanners. Print the WLAN Report to check the error code on the printed report. Wireless If you have checked and tried all of the above, but your Brother machine still cannot print, uninstall the printer driver and reinstall it. Related Information • Network Problems • Print the WLAN Report • Wireless LAN Report Error Codes 248