Brother International Innov-is NQ1600E Operation Manual - Page 90

Troubleshooting

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Troubleshooting Troubleshooting If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at " http://support.brother.com/ ". If the problem persists, contact your Brother dealer or the nearest Brother authorized service center. List of symptoms ■ Getting ready Symptom Probable Cause Remedy Reference Cannot thread the needle. Needle is not in the correct position. Needle is installed incorrectly. Needle is turned, bent or the point is dull. Press the "Needle position" button to raise the B-4 needle. Reinstall the needle correctly. B-23 Replace the needle. B-23 Upper threading is incorrect. Check the steps for threading the machine and B-19 rethread the machine. The needle threader hook is bent and does not Contact your authorized dealer or the nearest - pass through the eye of the needle. Brother authorized service center. The needle threader lever cannot be moved or Contact your authorized dealer or the nearest - returned to its original position. Brother authorized service center. Cannot lower the Presser foot was raised using the "Presser foot Press the "Presser foot lifter" button to lower B-4 presser foot with lifter" button. the presser foot. the presser foot lever. Bobbin thread does not wind neatly on the bobbin. The thread is not passed through the bobbin winding thread guide correctly. Correctly pass the thread through the bobbin winding thread guide. B-16 The thread that was pulled out was not wound Wind the thread that was pulled off around the B-16 onto the bobbin correctly. bobbin 5 or 6 times clockwise. The empty bobbin was not set on the pin properly. Set the empty bobbin on the pin and slowly turn B-14 the bobbin until you hear it click in place. While winding the bobbin, the bobbin thread was wound below the bobbin winder seat. You have not wound the bobbin thread properly. While initially winding thread on the bobbin the bobbin thread is not properly inserted into the guides. After removing the thread wound below the bobbin winder seat, wind the bobbin correctly. Follow the drawn images on the top of the machine for guidance when threading the machine for bobbin winding. B-14 The bobbin thread cannot be pulled up. Bobbin is set incorrectly. Reset the bobbin correctly. B-17 Nothing appears in Main power switch is not turned on. Turn the main power to ON. B-8 the LCD. The plug of the power cord is not inserted into Insert the plug of the power cord into an B-8 an electrical outlet. electrical outlet. The LCD screen is Condensation has formed on the LCD screen. After a while, the cloudiness will disappear. - fogged up. The operation keys do not respond. A glove is worn when the keys are pressed. The keys are pressed with a fingernail. A non-electrostatic touch pen is being used. The operation keys do not respond, or the sensitivity is too strong. The sensitivity of the operation keys is not set for the user. Directly touch the operation keys with your finger. Adjust the sensitivity of the operation keys. B-4 B-12 A-6

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Troubleshooting
A-6
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs
and troubleshooting tips. Visit us at “ http://support.brother.com/
”.
If the problem persists, contact your Brother dealer or the nearest Brother authorized service center.
List of symptoms
■
Getting ready
Troubleshooting
Symptom
Probable Cause
Remedy
Reference
Cannot thread the
needle.
Needle is not in the correct position.
Press the “Needle position” button to raise the
needle.
B-4
Needle is installed incorrectly.
Reinstall the needle correctly.
B-23
Needle is turned, bent or the point is dull.
Replace the needle.
B-23
Upper threading is incorrect.
Check the steps for threading the machine and
rethread the machine.
B-19
The needle threader hook is bent and does not
pass through the eye of the needle.
Contact your authorized dealer or the nearest
Brother authorized service center.
–
The needle threader lever cannot be moved or
returned to its original position.
Contact your authorized dealer or the nearest
Brother authorized service center.
–
Cannot lower the
presser foot with
the presser foot
lever.
Presser foot was raised using the “Presser foot
lifter” button.
Press the “Presser foot lifter” button to lower
the presser foot.
B-4
Bobbin thread
does not wind
neatly on the
bobbin.
The thread is not passed through the bobbin
winding thread guide correctly.
Correctly pass the thread through the bobbin
winding thread guide.
B-16
The thread that was pulled out was not wound
onto the bobbin correctly.
Wind the thread that was pulled off around the
bobbin 5 or 6 times clockwise.
B-16
The empty bobbin was not set on the pin
properly.
Set the empty bobbin on the pin and slowly turn
the bobbin until you hear it click in place.
B-14
While winding the
bobbin, the bobbin
thread was wound
below the bobbin
winder seat.
You have not wound the bobbin thread properly.
While initially winding thread on the bobbin the
bobbin thread is not properly inserted into the
guides.
After removing the thread wound below the
bobbin winder seat, wind the bobbin correctly.
Follow the drawn images on the top of the
machine for guidance when threading the
machine for bobbin winding.
B-14
The bobbin thread
cannot be pulled
up.
Bobbin is set incorrectly.
Reset the bobbin correctly.
B-17
Nothing appears in
the LCD.
Main power switch is not turned on.
Turn the main power to ON.
B-8
The plug of the power cord is not inserted into
an electrical outlet.
Insert the plug of the power cord into an
electrical outlet.
B-8
The LCD screen is
fogged up.
Condensation has formed on the LCD screen.
After a while, the cloudiness will disappear.
–
The operation keys
do not respond.
A glove is worn when the keys are pressed.
The keys are pressed with a fingernail.
A non-electrostatic touch pen is being used.
Directly touch the operation keys with your
finger.
B-4
The operation keys
do not respond, or
the sensitivity is
too strong.
The sensitivity of the operation keys is not set
for the user.
Adjust the sensitivity of the operation keys.
B-12