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Troubleshooting 133, Error Messages

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16 133 CHAPTER SIXTEEN Troubleshooting and Maintenance Troubleshooting Error Messages You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order. ERROR MESSAGE ERROR MESSAGES CAUSE ACTION CHANGE DRUM SOON The drum unit is near the end of its life. If you have a print quality problem, replace the drum unit with a new one. The drum counter was not reset. 1. Open the front cover and press Clear. 2. Press 1 to reset. CHECK PAPER #1 CHECK PAPER #2 The machine is out of paper Refill the paper or remove or paper is not properly the paper and load it again. loaded in the paper cassette. COMM. ERROR A poor quality phone line caused communications error. Try the call again CONNECTION FAIL You tried to poll a fax Verify the other party's machine that is not in Polled polling setup. Waiting mode.

Section	Page
Using This Manual 1	1
Finding Information	1
Symbols Used in This Manual	2
About Fax Machines 2	2
Fax Tones and Handshake	2
ECM (Error Correction Mode)	3
FAX-8350P Control Panel Overview 4	4
MFC-9650 Control Panel Overview 6	6
FAX-8750P Control Panel Overview 8	8
	13
Choosing a Location 12	14
Caution 13	15
Assembly 13	15
Install the Drum Unit Assembly (with Toner Cartridge)	15
Attach the Trays	17
Loading Paper in Multi-purpose Paper Cassette	18
Acceptable Paper	19
Manual Feed Slot	19
Acceptable Paper	20
Setting Up the Machine	20
Multi-Line Connections (PABXs)	22
If you are installing the machine to work with a PABX:	22
Ringer Equivalence Number (REN)	22
Using Extension Telephones	23
Connecting an External Telephone Answering Device (TAD)	24
Sequence	24
Connections	24
Outgoing Message (OGM) of External TAD	25
Connecting an External Telephone	25
	35
User-Friendly Programming 25	35
Function Mode	35
Function Selection Table	36
	41
Getting Started 31	41
Setting the Dialling Mode (Tone/Pulse)	41
Setting the Date and Time	41
	41
Setting the Station ID	42
Entering Text	44
Inserting Spaces	44
Making Corrections	44
Repeating Letters	44
Special Characters and Symbols	44
Setting the Beeper Volume	45
PABX and TRANSFER	45
Setting PABX	45
Setting the Clock Change	46
Sleep Mode	46
Power Save	46
Setting the Speaker Volume	47
Setting the Ring Volume	47
Memory Storage	47
Memory Security (Only for FAX-8350P/FAX-8750P)	47
Using Memory Security	48
Setting Up Memory Security for the First Time	48
Changing the Memory Security Password	49
Switching Memory Security ON	49
Switching OFF Memory Security	50
Basic Receiving Operations 41	51
Select Answer Mode	51
Manual Reception (Manual Mode)	52
Automatic Fax Only Reception (Fax Mode)	52
Setting the Ring Delay	53
Setting the F/T Ring Time	53
Fax Detect (with an External Telephone)	54
Printing a Reduced Incoming Document	54
Reception into Memory	55
Setting the Print Density	56
Toner Save	56
Lower Tray	56
Setting Lower Tray	56
Advanced Receiving Operations 47	57
Operation from an External or Extension (For FAX-8350P/MFC-9650 Only) Telephone	57
For Fax/Tel (F/T) Mode Only	58
Changing Remote Codes	58
To change Remote Codes	58
Printing a Fax from Memory	59
BT Call Sign (For U.K. Only) 49	59
Set the BT Call Sign	59
Polling 50	60
Secure Polling	60
Setup for Polling Receive	60
Setup for Polling Receive with Secure Code	61
Setup Delayed Polling Receive	61
Sequential Polling	62
Setting PC Interface Mode (Only for MFC-9650/FAX-8750P)	63
Before You Begin 55	65
Resolution	66
Contrast	66
Automatic Transmission	67
Manual Transmission (with an External Telephone)	67
Fax Redial	67
Dual Access	68
Real Time Transmission	68
Basic Sending Operations 59	69
Composing an Electronic Cover Page	69
Cover Page for Next Fax Only	70
Always Send Cover Page	71
Using a Printed Cover Page	72
Cover Page Message	72
Composing Your Own Comments	72
Advanced Sending Operations 63	73
Overseas Mode	73
Call Reservation (with an External Telephone)	73
Print Sample Call Back Message	75
Delayed Transmission (Timer)	75
Delayed Batch Transmission	76
Broadcasting	76
Multiple Resolution Transmission	77
Setup for Polling Transmit	78
Setup for Polling Transmit with Secure Code	78
Cancelling a Job While Scanning the Document	79
Cancelling a Job in Memory	79
Interrupting Delayed Fax and Polling Transmit Jobs	80
Storing Numbers for Easy Dialling 71	81
Storing One Touch Dial Numbers	81
Storing Speed Dial Numbers	82
Changing One Touch and Speed Dial Numbers	83
Setting Up Groups for Broadcasting	83
Making Voice Calls with an External Telephone 75	85
Manual Dialling with an External Telephone	85
One Touch Dialling	85
Speed Dialling	86
Pause	86
On Hook Dialling	86
Searching Telephone Index	86
Chain Dialling	87
Tone/Pulse	87
Fax/Tel (F/T) Mode	87
Tel Key	88
Setting Fax Storage 79	89
	89
Fax Forwarding 80	90
Programming a Fax Forwarding Number	90
Changing the Remote Access Code 80	90
Remote Retrieval 81	91
Using Your Remote Access Code	91
Remote Commands	91
Change Fax Forwarding Setting	91
Retrieve a Fax	92
Check the Receiving Status	92
Change Answer Mode	92
Exit Remote Operation	92
Retrieving the Memory Status List	93
Retrieving Fax Messages	93
Changing the Fax Forwarding Number	94
Machine Settings and Journal 85	95
	95
To Print a Report	96
Transmission Verification (Xmit) Report	96
Journal Period	97
Order Form	97
	99
Copy Contrast	100
Making a Single Copy	100
Making Multiple Copies	100
Stacking Multiple Copies	100
Sorting Multiple Copies	101
If You Get a Memory Full Message	101
Reducing and Enlarging Copies	101
Copying a Photograph	102
	103
Using Brother Machine with Your PC 93	103
Before You Install Multi-Function Link® Unimessage Pro 94	104
Computer Requirements	104
Using a USB Cable to Connect Brother Machine to PC for MFC-9650 (Using Windows® 98 Only) 95	105
Installing Brother Software Using a USB Cable	106
Connecting Brother Machine to PC With a USB Cable for FAX-8750P (For Using Windows® 98 Only) 103	113
Installing Brother Printer Driver Using USB Cable	114
Installing True Type Fonts	117
For Windows® 95/98 and Windows NT® Workstation Version 4.0:	117
Software for your MFC-9650/FAX-8750P 108	118
Software/Drivers	118
Connecting Brother Machine to PC Using Parallel Cable 109	119
Notice to PC Users (For FAX-8750P Only)	120
How to Attach the Filter Core to the Double Shielded Parallel I/f Cable:	120
Installing the Software/Drivers under Windows® for MFC-9650	121
Installing FAX-8750P Printer Driver	122
If you are using Windows NT® Workstation Version 4.0:	122
If you are using Windows® 95 or 98:	123
Installing the Maintenance Utility on MS-DOS® 114	124
How to Use the MFC with Your DOS Application Software	124
What Does the Remote Printer Console Do?	124
Remote Printer Console Main Program	124
Printer Status Monitor Program	125
Installing the Remote Printer Console	125
Running the Remote Printer Console Main Program	126
Special Printing Features 117	127
Windows® Printing	127
Alternate Printer Emulation Support	127
Remote Printer Console Program for DOS	127
Bi-directional Parallel Interface	128
Enhanced Memory Management	128
Printing From Your PC 118	128
Paper Cassette	128
Two-Sided Printing (Manual Duplexing)	129
Manual Feed Slot	129
Loading One Sheet of Paper	129
Loading more than One Sheet of Paper	130
Printing on Thicker Paper and Card Stock	131
Face Down Output Bin	132
Simultaneous Printing/Faxing 122	132
Printer Operation Keys (For MFC-9650 Only) 123	133
On/Off Line Key	133
FF/Cont Key	133
Test/Reset Key	133
Print Priority Key	133
Printer Menu Functions 124	134
Printing the Internal Font List	134
Printing the Print Configuration List	134
Restoring Factory Default Settings	134
Printing PC Data in Hexadecimal	134
Acceptable Paper	135
Memory Board 127	137
Optional Memory for the Fax Operations	137
For the Fax	137
Optional Paper Tray 128	138
Network (LAN) Board (For MFC-9650 and FAX-8750P Only) 128	138
IEC 825 Specification	141
Radio Interference (For 220-240 V Model Only)	142
For Your Safety	142
IEC 825 Laser Class	142
Disconnect device	142
IMPORTANT	142
Troubleshooting 133	143
Error Messages	143
Document Jam	146
Printer Jam	146
Paper is Jammed in the Multi-purpose Paper Cassette	147
Paper is Jammed near the Drum Unit	147
Paper is Jammed in the Fuser Unit	148
If You Are Having Difficulty with Your Machine	149
Problem Using Applications which Use Special Comms Drivers, such as the HP Pavilion PC and the “HP DEMO” Screen Saver	154
Bi-directional Parallel Ports (nibble and byte modes)	154
The Machine Connect Failure or Bi-directional Communication Error	155
Brother HL-6/6V/10h/630series/660series/960/1260/WL-660:	155
HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP:	155
HP LaserJet 4 Plus:	156
NEC SuperScript 610/660:	156
EPSON ActionLaser 1100/1400:	156
Lexmark WinWriter 200:	156
Graphics or Text is Missing when the Document is Printed	157
Packing and Shipping the Machine 148	158
Regular Maintenance 150	160
Cleaning the Scanner	160
Cleaning the Printer	161
Cleaning the Drum Unit	162
Replacing the Toner Cartridge	163
Toner Empty Indicator	163
Steps for Replacing Toner Cartridge	164
Drum Life Considerations for Your Brother Fax Machine	167
Replacing the Drum Unit	168
Printer Specifications 162	172
Electrical and Environment 163	173
PARALLEL INTERFACE SPECIFICATIONS (For MFC-9650/FAX-8750P Only) 164	174
RESIDENT FONTS 164	174
Index 171	181