Brother International MFC-J491DW Online Users Guide HTML
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- Brother International MFC-J491DW | Online Users Guide HTML - Page 1
Online User's Guide MFC-J491DW MFC-J497DW MFC-J690DW MFC-J895DW © 2017 Brother Industries, Ltd. All rights reserved. - Brother International MFC-J491DW | Online Users Guide HTML - Page 2
Brother Utilities (Windows) ...21 Uninstall the Brother Software and Drivers (Windows 22 Paper Handling...23 Load Paper...24 Load Paper in the Paper Tray ...25 Load Photo or Photo L Paper in Photo Bypass Tray 40 Load Paper in the Manual (Windows 78 Change the Default Print Settings (Windows 81 - Brother International MFC-J491DW | Online Users Guide HTML - Page 3
Text File Using OCR 112 Scan to Email Attachment ...115 Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows ...185 Copy in Ink Save Mode ...187 Copy Options ...188 Fax ...192 Send a Fax...193 Send a Fax from Your Brother Machine 194 Send a Fax Manually...197 Send a Fax - Brother International MFC-J491DW | Online Users Guide HTML - Page 4
Codes and Credit Card Numbers 258 Telephone Services and External Devices 260 Voice Mail Brother Machine for a Wireless Network 335 Before Configuring Your Brother Machine for a Wireless Network 336 Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup - Brother International MFC-J491DW | Online Users Guide HTML - Page 5
to Factory Default 361 Print the WLAN Report...362 Security ...365 Lock the Machine Settings ...366 About Using Memory Security...367 About Using TX Lock...371 Mobile/Web Connect ...375 Brother Web Connect...376 Brother Web Connect Overview ...377 Online Services Used with Brother Web Connect - Brother International MFC-J491DW | Online Users Guide HTML - Page 6
and Fax Problems...482 Other Problems ...488 Network Problems ...490 Google Cloud Print Problems...500 AirPrint Problems ...501 Check the Machine Information ...502 Reset Your Brother Machine ...503 Reset Functions Overview ...504 Routine Maintenance ...505 Replace the Ink Cartridges...506 Clean - Brother International MFC-J491DW | Online Users Guide HTML - Page 7
of Contents Print Reports ...565 Settings and Features Tables...568 Change Machine Settings from Your Computer 589 Change the Machine Settings Using Remote Setup 590 Appendix...602 Specifications ...603 Enter Text on Your Brother Machine ...611 Supply Specifications ...613 Brother Numbers...614 vi - Brother International MFC-J491DW | Online Users Guide HTML - Page 8
Home > Before You Use Your Brother Machine Before You Use Your Brother Machine • Definitions of Notes • Notice - Disclaimer of Warranties (USA and Canada) • Trademarks • Important Note 1 - Brother International MFC-J491DW | Online Users Guide HTML - Page 9
Home > Before You Use Your Brother Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION - Brother International MFC-J491DW | Online Users Guide HTML - Page 10
THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS - Brother International MFC-J491DW | Online Users Guide HTML - Page 11
WPA™, WPA2™, Wi-Fi Protected Setup™ and Wi-Fi Protected Setup™ logo are trademarks of Wi- use of such marks by Brother Industries, Ltd. and related registered trademarks and service marks of Canada, the United States and/or other countries. Each company whose software title is mentioned in this manual - Brother International MFC-J491DW | Online Users Guide HTML - Page 12
specified. • In this User's Guide, the illustrations of the MFC-J895DW are used unless otherwise specified. • The screens in this User's Guide are for illustration purposes only and may differ from the actual screens. • Unless otherwise specified, the screens in this manual are from Windows 7 and - Brother International MFC-J491DW | Online Users Guide HTML - Page 13
Home > Introduction to Your Brother Machine Introduction to Your Brother Machine • Before Using Your Machine • Control Panel Overview • LCD Overview • Touchscreen LCD Overview • Settings Screen Overview • Navigate the Touchscreen • Access Brother Utilities (Windows) 6 - Brother International MFC-J491DW | Online Users Guide HTML - Page 14
Make sure you have installed the Brother software and drivers. • For USB or network cable depending on the settings in the printer driver. Simultaneous printing, scanning and faxing are using the Windows Firewall and you installed the drivers using the steps in the installer, the necessary firewall - Brother International MFC-J491DW | Online Users Guide HTML - Page 15
Home > Introduction to Your Brother Machine > Control Panel Overview Control Panel Overview MFC-J491DW/MFC-J497DW 1 2 3 4 5 6 8 7 1. 1.8" Liquid Crystal Display (LCD) Displays messages to help you set up and use the machine. 2. Mode buttons FAX Press to switch the machine to - Brother International MFC-J491DW | Online Users Guide HTML - Page 16
and dial numbers that are stored in the machine's memory. Press to configure the wireless settings while the machine is idle. a or b Press to scroll through the menus To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power source at all - Brother International MFC-J491DW | Online Users Guide HTML - Page 17
MFC-J690DW/MFC-J895DW 1 2 3 4 5 1. NFC (Near Field Communication) symbol (MFC-J895DW) If your Android™ device supports the NFC periodically to maintain print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power - Brother International MFC-J491DW | Online Users Guide HTML - Page 18
• Near-Field Communication (NFC) 11 - Brother International MFC-J491DW | Online Users Guide HTML - Page 19
Brother Machine > LCD Overview LCD Overview Related Models: MFC-J491DW/MFC- wireless signal strength. The wireless access point cannot be detected. The wireless setting is disabled. 3. [Ink] Displays the available ink volume. When an ink cartridge is near the end of its life or having a problem - Brother International MFC-J491DW | Online Users Guide HTML - Page 20
Brother Machine > Touchscreen LCD Overview Touchscreen LCD Overview Related Models: MFC-J690DW/MFC-J895DW You can switch Home screens by pressing d or c. From the Home screens, you can access Wi-Fi® setup, Shortcuts, Ink levels and Setup scanning, Web Connect and Apps services. • There are three - Brother International MFC-J491DW | Online Users Guide HTML - Page 21
. You can configure wireless settings by pressing the Wireless Status button. 5. [Settings] Press to access the [Settings] menu. 6. [Ink] Displays the available ink volume. Press to access the [Ink] menu. When an ink cartridge is near the end of its life or having a problem, an error icon - Brother International MFC-J491DW | Online Users Guide HTML - Page 22
Related Information • Introduction to Your Brother Machine • New Information from Brother • Reduce Printing Noise • Check the Ink Volume • Settings Screen Overview • Error and Maintenance Messages 15 - Brother International MFC-J491DW | Online Users Guide HTML - Page 23
Machine > Touchscreen LCD Overview > New Information from Brother New Information from Brother Related Models: MFC-J690DW/MFC-J895DW New information from Brother appears in the information bar when the notification settings such as [Message from Brother] and [Firmware Auto Check] are set to [On - Brother International MFC-J491DW | Online Users Guide HTML - Page 24
-J895DW MFC-J690DW The touchscreen shows the machine's status when you press [Settings]. Use the Settings menu to access all of your Brother machine's settings. 45 1 6 2 7 3 8 1. [Maintenance] Press to access the following menus: • [Improve Print Quality] • [Print Head Cleaning] • [Ink - Brother International MFC-J491DW | Online Users Guide HTML - Page 25
Use the Settings menu to access all of your Brother machine's settings. 45 1 6 2 7 3 8 1. [Maintenance] Press to access the following menus: • [Improve Print Quality] • [Print Head Cleaning] • [Ink Volume] • [Ink Cartridge Model] • [Print Setting Options] 2. [Quiet Mode] Displays the Quiet - Brother International MFC-J491DW | Online Users Guide HTML - Page 26
Related Information • Introduction to Your Brother Machine • Touchscreen LCD Overview • Check the Ink Volume • Distinctive Ring 19 - Brother International MFC-J491DW | Online Users Guide HTML - Page 27
Home > Introduction to Your Brother Machine > Navigate the Touchscreen Navigate the Touchscreen Related Models: MFC-J690DW/MFC-J895DW Press your finger on the LCD to operate it. To display and access all the options, press d c or a b on the LCD to scroll through - Brother International MFC-J491DW | Online Users Guide HTML - Page 28
7 Click (Start) > All Programs > Brother > Brother Utilities. • Windows 8 Tap or click (Brother Utilities) either on the Start screen or the When the Apps screen appears, tap or click (Brother Utilities). • Windows 10 Click > Brother > Brother Utilities. 2. Select your machine. 3. Select - Brother International MFC-J491DW | Online Users Guide HTML - Page 29
> Update. Follow the on-screen instructions. • If the Software Update Notification icon is not visible, go to the next step. 4. Click Uninstall in the Tools section of Brother Utilities. Follow the instructions in the dialog box to uninstall the software and drivers. Related Information • Access - Brother International MFC-J491DW | Online Users Guide HTML - Page 30
Home > Paper Handling Paper Handling • Load Paper • Load Documents 23 - Brother International MFC-J491DW | Online Users Guide HTML - Page 31
> Paper Handling > Load Paper Load Paper • Load Paper in the Paper Tray • Load Photo or Photo L Paper in Photo Bypass Tray • Load Paper in the Manual Feed Slot • Unprintable Area • Paper Settings • Acceptable Paper and Other Print Media • Error and Maintenance Messages • Paper Handling and Printing - Brother International MFC-J491DW | Online Users Guide HTML - Page 32
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray Load Paper in the Paper Tray • Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • Load Legal Size Paper in the Paper Tray • Load Photo Paper in the Paper Tray • Load Envelopes in the Paper Tray 25 - Brother International MFC-J491DW | Online Users Guide HTML - Page 33
Change the Paper Size and Paper Type settings if needed, following the LCD instructions. • Load only one size and type of paper in the paper tray setting on your computer. 1. If the paper support flap (1) is open, close it, and then close the paper support (2). 1 2 2. Pull the paper tray completely - Brother International MFC-J491DW | Online Users Guide HTML - Page 34
load paper in the paper tray with the printing surface face down. Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper. 1 27 - Brother International MFC-J491DW | Online Users Guide HTML - Page 35
the tray and cause paper feed problems. • Loading more than 20 sheets guides touch the edges of the paper. 1 8. Close the output paper tray cover. 9. Slowly push the paper tray completely into the machine. 10. Pull out the paper support (1) until it locks into place, and then unfold the paper support - Brother International MFC-J491DW | Online Users Guide HTML - Page 36
• Change the Check Paper Size Setting • Choose the Right Print Media • Change the Paper Size and Paper Type 29 - Brother International MFC-J491DW | Online Users Guide HTML - Page 37
Change the Paper Size and Paper Type settings if needed, following the LCD instructions. • Load only one size and type of paper in the paper tray setting on your computer. 1. If the paper support flap (1) is open, close it, and then close the paper support (2). 1 2 2. Pull the paper tray completely - Brother International MFC-J491DW | Online Users Guide HTML - Page 38
5. Gently press and slide the paper width guides (1) and the paper length guide (2) to fit the paper size. 1 2 6. Fan the stack of paper well to avoid paper jams and misfeeds. surface face down. Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper. 31 - Brother International MFC-J491DW | Online Users Guide HTML - Page 39
; it may lift at the back of the tray and cause paper feed problems. To add paper before the tray is empty, remove the paper from the from feeding multiple pages. 8. Gently adjust the paper width guides to fit the paper. Make sure the paper guides touch the edges of the paper. 9. Close the output - Brother International MFC-J491DW | Online Users Guide HTML - Page 40
2 1 Related Information • Load Paper in the Paper Tray 33 - Brother International MFC-J491DW | Online Users Guide HTML - Page 41
Change the Paper Size and Paper Type settings if needed, following the LCD instructions. • Load only one size and type of paper in the paper tray setting on your computer. 1. If the paper support flap (1) is open, close it, and then close the paper support (2). 1 2 2. Pull the paper tray completely - Brother International MFC-J491DW | Online Users Guide HTML - Page 42
printing surface face down. Loading more than 20 sheets of photo paper may cause paper jams. 7. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray. 1 8. Slowly push the paper tray completely - Brother International MFC-J491DW | Online Users Guide HTML - Page 43
9. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 Related Information • Load Paper in the Paper Tray • Change the Check Paper Size Setting • Choose the Right Print Media • Change the Paper Size and Paper Type 36 - Brother International MFC-J491DW | Online Users Guide HTML - Page 44
Size and Paper Type settings if needed, following the LCD instructions. • Load only one size and type of paper in Envelopes. 1. If the paper support flap (1) is open, close it, and then close the paper support (2). 1 2 2. Pull paper width guides (1) and paper length guide (2) to fit the size of the - Brother International MFC-J491DW | Online Users Guide HTML - Page 45
output paper tray cover. 6. Slowly push the paper tray completely into the machine. 7. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 Related Information • Load Paper in the Paper Tray • About Envelopes • Change the Check Paper Size Setting - Brother International MFC-J491DW | Online Users Guide HTML - Page 46
• Choose the Right Print Media • Change the Paper Size and Paper Type 39 - Brother International MFC-J491DW | Online Users Guide HTML - Page 47
Paper in Photo Bypass Tray Related Models: MFC-J690DW Use the photo bypass tray, which is 89 x 127 mm) size paper. • In Canada, the photo bypass tray is called the photo if needed, following the LCD instructions. • Load only one size support flap (1) is open, close it, and then close the paper support - Brother International MFC-J491DW | Online Users Guide HTML - Page 48
paper width guides touch the edges of the paper and the paper is flat in the tray. 1 6. Slowly push the paper tray completely into the machine. Do not open the paper support and the paper support flap when printing position Related Information • Load Paper • Paper Handling and Printing Problems 41 - Brother International MFC-J491DW | Online Users Guide HTML - Page 49
: MFC-J690DW/MFC-J895DW Load special print media in this slot, one sheet of paper at a time. The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot. 1. Open the manual feed slot cover. 2. Lift up the paper support. 3. Slide the manual feed slot paper guides to - Brother International MFC-J491DW | Online Users Guide HTML - Page 50
on the left as shown in the illustration. See Related Information: About Envelopes. IMPORTANT • DO NOT load more than one sheet of paper in the manual feed slot at any time. Doing this may cause a paper jam. When printing multiple pages, do not feed the next sheet of paper until the - Brother International MFC-J491DW | Online Users Guide HTML - Page 51
Feed Slot ready.]. Read the instruction displayed on the LCD, and then press [OK]. When loading an envelope, or a sheet of thick paper, push the envelope into the manual feed slot until you feel the paper feed rollers pull it. 6. Pull out the paper support (1) until it locks into place, and then - Brother International MFC-J491DW | Online Users Guide HTML - Page 52
feature is not available for envelopes, 2-sided printing and some paper sizes, such as Legal and Executive. Related Information • Load Paper • Paper Handling and Printing Problems 45 - Brother International MFC-J491DW | Online Users Guide HTML - Page 53
Home > Paper Handling > Load Paper > Paper Settings Paper Settings • Change the Paper Size and Paper Type • Change the Check Paper Size Setting • Shrink Page Size of an Oversized Incoming Fax 46 - Brother International MFC-J491DW | Online Users Guide HTML - Page 54
MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK. b. Select [Paper Type]. Press OK. c. Select [Plain Paper], [Inkjet Paper], [Brother Messages • Paper Handling and Printing Problems 47 - Brother International MFC-J491DW | Online Users Guide HTML - Page 55
to change the Paper Size and Paper Type settings. The default setting is [On]. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK. b. Select [Tray Setting]. Press OK. c. Select [Check - Brother International MFC-J491DW | Online Users Guide HTML - Page 56
sure to select the correct print media in the Basic tab of the printer driver or in the Paper Type setting on the machine. • When you print on Brother Photo paper, load one extra sheet of the same photo paper in Media • Change the Paper Size and Paper Type • Paper Handling and Printing Problems 49 - Brother International MFC-J491DW | Online Users Guide HTML - Page 57
and Other Print Media > Recommended Print Media Recommended Print Media For the best print quality, we recommend using the Brother paper listed in the table. Brother paper Paper Type Premium Plus Glossy Photo Letter 4" x 6" Item BP71GLTR BP71GP20 Related Information • Acceptable Paper and Other - Brother International MFC-J491DW | Online Users Guide HTML - Page 58
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Handle and Use Print Media Handle and Use Print Media • Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. • Avoid touching the shiny (coated) - Brother International MFC-J491DW | Online Users Guide HTML - Page 59
Have clasps or staples • Are pre-printed on the inside • Are self-adhesive • Have double flaps Self-adhesive Double flaps You may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using. • Before loading envelopes in the tray, press the flaps, edges - Brother International MFC-J491DW | Online Users Guide HTML - Page 60
• Load Envelopes in the Paper Tray • Load Paper in the Manual Feed Slot 53 - Brother International MFC-J491DW | Online Users Guide HTML - Page 61
or Photo 2L Paper in the Paper Tray • Load Photo Paper in the Paper Tray • Load Envelopes in the Paper Tray • Load Paper in the Manual Feed Slot 54 - Brother International MFC-J491DW | Online Users Guide HTML - Page 62
. (98.4 x 190.5 mm) Copy Yes Yes Yes Yes Yes Yes - - Photo Capture 2 Yes Printer Yes Yes Yes - Yes - Yes - Yes - Yes Yes Yes - Yes Yes Yes - Yes - Yes - Yes - Yes - Yes 1 MFC models only 2 MFC-J690DW/MFC-J895DW only Related Information • Choose the Right Print Media 55 - Brother International MFC-J491DW | Online Users Guide HTML - Page 63
the Paper Trays Paper Tray Photo Bypass Tray 2 (MFC-J690DW) Manual Feed Slot (MFC-J690DW/ MFC-J895DW) Paper Size Paper Types Letter, A4, of sheets (MFC-J895DW) 150 1 (MFC-J491DW/ MFC-J497DW/ MFC-J690DW) 100 1 20 20 50 10 20 1 1 When using plain paper 20 lb (80 g/m²) 2 In Canada, the Photo - Brother International MFC-J491DW | Online Users Guide HTML - Page 64
mil (Up to 0.15 mm) Up to 20 mil (Up to 0.52 mm) 1 BP71 69 lb (260 g/m²) paper is specially designed for Brother inkjet machines. 2 Up to 79 lb (Up to 300 g/m²) for Manual Feed Slot (MFC-J690DW/MFC-J895DW） Related Information • Choose the Right Print Media • Paper Handling and Printing Problems 57 - Brother International MFC-J491DW | Online Users Guide HTML - Page 65
Home > Paper Handling > Load Documents Load Documents • Load Documents in the Automatic Document Feeder (ADF) • Load Documents on the Scanner Glass • Unscannable Area 58 - Brother International MFC-J491DW | Online Users Guide HTML - Page 66
fabric. • Make sure documents with correction fluid or written in ink are completely dry. 1. Lift up and unfold the ADF document support (1). 1 2. Fan the stack of paper well to avoid paper jams and misfeeds. 3. Adjust the paper guides (1) to fit the document size. 1 4. Place your document, face - Brother International MFC-J491DW | Online Users Guide HTML - Page 67
Related Information • Load Documents • Copy a Document • Error and Maintenance Messages • Telephone and Fax Problems • Other Problems 60 - Brother International MFC-J491DW | Online Users Guide HTML - Page 68
lb (2 kg) (ADF models) To use the scanner glass, the ADF must be empty and the ADF document support must be closed. 1. Lift the document cover. 2. Place the document face down in the upper left corner of Information • Load Documents • Copy a Document • Telephone and Fax Problems • Other Problems 61 - Brother International MFC-J491DW | Online Users Guide HTML - Page 69
Home > Paper Handling > Load Documents > Unscannable Area Unscannable Area The unscannable area of a page depends on the settings in the application you are using. The figures below show the typical unscannable measurements. Usage Fax Document Size Letter Legal A4 Top (1) Bottom (3) 0.12 in. (3 - Brother International MFC-J491DW | Online Users Guide HTML - Page 70
Home > Print Print • Print from Your Computer (Windows) • Print from Your Computer (Mac) 63 - Brother International MFC-J491DW | Online Users Guide HTML - Page 71
) • Print as a Booklet Automatically (Windows) • Print a Color Document in Grayscale (Windows) • Prevent Smudged Printouts and Paper Jams (Windows) • Use a Preset Print Profile (Windows) • Change the Default Print Settings (Windows) • Print Settings (Windows) 64 - Brother International MFC-J491DW | Online Users Guide HTML - Page 72
) Print a Photo (Windows) 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Make sure you have loaded the correct media in the - Brother International MFC-J491DW | Online Users Guide HTML - Page 73
• Print Settings (Windows) 66 - Brother International MFC-J491DW | Online Users Guide HTML - Page 74
Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window drop-down list, and then select your options. 11. Change other printer settings, if needed. 12. Click OK. 13. Complete your print operation. - Brother International MFC-J491DW | Online Users Guide HTML - Page 75
print, or was sent to the print queue in error, you may have to delete it to allow subsequent jobs to print. 1. Double-click the printer icon in the task tray. 2. Select the print job you want to cancel. 3. Click the Document menu. 4. Select Cancel. 5. Click Yes. Related Information • Print from - Brother International MFC-J491DW | Online Users Guide HTML - Page 76
(N in 1) (Windows) 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Basic tab. 4. In the Orientation field, select - Brother International MFC-J491DW | Online Users Guide HTML - Page 77
in poster mode. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Basic tab. 4. Click the Multiple Page drop - Brother International MFC-J491DW | Online Users Guide HTML - Page 78
, it may wrinkle. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Basic tab. 4. In the Orientation field, select - Brother International MFC-J491DW | Online Users Guide HTML - Page 79
Offset check box if you want to specify the offset for binding in inches or millimeters. 9. Click OK to return to the printer driver window. 10. Change other printer settings, if needed. The Borderless feature is not available when using this option. 11. Click OK again, and then complete your print - Brother International MFC-J491DW | Online Users Guide HTML - Page 80
Related Information • Print from Your Computer (Windows) • Print Settings (Windows) • Print as a Booklet Automatically (Windows) 73 - Brother International MFC-J491DW | Online Users Guide HTML - Page 81
, it may wrinkle. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Basic tab. 4. In the Orientation field, select - Brother International MFC-J491DW | Online Users Guide HTML - Page 82
Offset check box if you want to specify the offset for binding in inches or millimeters. 10. Click OK to return to the printer driver window. 11. Change other printer settings, if needed. The Borderless feature is not available when using this option. 12. Click OK. 13. Complete your print operation - Brother International MFC-J491DW | Online Users Guide HTML - Page 83
of grayscale. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Advanced tab. 4. For Color / Grayscale, select - Brother International MFC-J491DW | Online Users Guide HTML - Page 84
of print media may need more drying time. Change the Reduce Smudge option if you have problems with smudged printouts or paper jams. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or - Brother International MFC-J491DW | Online Users Guide HTML - Page 85
configurations. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Print Profiles tab. 4. Select your profile - Brother International MFC-J491DW | Online Users Guide HTML - Page 86
Related Information • Print from Your Computer (Windows) • Create or Delete Your Print Profile (Windows) • Print Settings (Windows) 79 - Brother International MFC-J491DW | Online Users Guide HTML - Page 87
with customized settings. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Basic tab and the Advanced tab, and - Brother International MFC-J491DW | Online Users Guide HTML - Page 88
screen. In the Hardware group, click View devices and printers. 2. Right-click the Brother MFC-XXXX Printer icon (where XXXX is your model name), and then select Printer properties. If printer driver options appear, select your printer driver. 3. Click the General tab, and then click the Printing - Brother International MFC-J491DW | Online Users Guide HTML - Page 89
adjusts its print settings according to the selected media type. Slow Drying Paper Select this option if you use a type of plain paper on which ink dries slowly. This option may cause slight blurring of the text. 2. Print Quality Select the print resolution you want. Because print quality and speed - Brother International MFC-J491DW | Online Users Guide HTML - Page 90
Borderless Select this option to print photos without borders. Because the image data is created slightly larger than the paper size you are using, this will cause some cropping of the photo edges. You may not be able to select the Borderless option for some combinations of media type and quality, - Brother International MFC-J491DW | Online Users Guide HTML - Page 91
is saved varies, depending on the type of documents printed. Ink Save Mode may make your printouts look different than they appear on your screen. The Ink Save Mode feature is supported by technology from Reallusion, Inc. 4. Scaling Select these options to enlarge or reduce the size of the pages - Brother International MFC-J491DW | Online Users Guide HTML - Page 92
button (MFC-J690DW) Photo Bypass Tray Help Select this option to display the instructions for problems with smudged printouts or paper jams. Retrieve Printer's Color Data Select this option to optimize the print quality using the machine's factory settings, which are set specifically for your Brother - Brother International MFC-J491DW | Online Users Guide HTML - Page 93
• Change the Default Print Settings (Windows) • Change the Print Setting Options When Having Printing Problems 86 - Brother International MFC-J491DW | Online Users Guide HTML - Page 94
Home > Print > Print from Your Computer (Mac) Print from Your Computer (Mac) • Print a Photo (Mac) • Print a Document (Mac) • Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac) • Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac) • Print a Color - Brother International MFC-J491DW | Online Users Guide HTML - Page 95
for certain models) • For best results, use Brother paper. • When you print on Brother photo paper, load one extra sheet of the Print. 3. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Change other printer settings, if needed. 9. Click Print. - Brother International MFC-J491DW | Online Users Guide HTML - Page 96
click the File menu, and then select Print. 3. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button. 4. Click the you load. 8. Change other printer settings, if needed. 9. Click Print. Related Information • Print from Your Computer (Mac) - Brother International MFC-J491DW | Online Users Guide HTML - Page 97
menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button. 3. the Short-Edge binding or Long-Edge binding option. 6. Change other printer settings, if needed. The Borderless feature is not available when using - Brother International MFC-J491DW | Online Users Guide HTML - Page 98
File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button. 3. Click then select your border line type. 7. Change other printer settings, if needed. 8. Click Print. Related Information • Print from Your - Brother International MFC-J491DW | Online Users Guide HTML - Page 99
of grayscale. 1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button. 3. Click the application pop-up menu, and then select Print Settings. The - Brother International MFC-J491DW | Online Users Guide HTML - Page 100
problems with smudged printouts or paper jams. 1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup Printing Low High 7. Change other printer settings, if needed. 8. Click Print. - Brother International MFC-J491DW | Online Users Guide HTML - Page 101
Home > Print > Print from Your Computer (Mac) > Print Options (Mac) Print Options (Mac) Page Setup 1. Paper Size Select the size of the paper you want to use. You can either choose from standard paper sizes or create a custom paper size. 2. - Brother International MFC-J491DW | Online Users Guide HTML - Page 102
Layout 1. Pages per Sheet Select the number of pages to print on a single sheet of paper. 2. Layout Direction Select the page order when printing multiple pages on a single sheet of paper. 3. Border Select the type of border to use when printing multiple pages on a single sheet of paper. 4. Two- - Brother International MFC-J491DW | Online Users Guide HTML - Page 103
Paper Handling 1. Collate pages Select this option to print sets of multi-page documents in the original page order. When this option is selected, one complete copy of your document will print, and then reprint according to the number of copies you choose. If this option is not selected, then each - Brother International MFC-J491DW | Online Users Guide HTML - Page 104
Drying Paper Select this option if you use a type of plain paper on which ink dries slowly. This option may cause slight blurring of the text. 3. Print media may need more drying time. Change this option if you have problems with smudged printouts or paper jams. Other Print Options Paper Thickness - Brother International MFC-J491DW | Online Users Guide HTML - Page 105
may vary due to environmental conditions. This may be seen when you print vertical lines and they do not align. If you encounter this problem, turn off the BiDirectional Printing feature. Color Settings 1. Color Mode Select the color mode to suit your preference. 2. Advanced Color Settings Click the - Brother International MFC-J491DW | Online Users Guide HTML - Page 106
Home > Scan Scan • Scan Using the Scan Button on Your Brother Machine • Scan from Your Computer (Windows) • Scan from Your Computer (Mac) 99 - Brother International MFC-J491DW | Online Users Guide HTML - Page 107
and Photos (Auto Crop) • Scan to an Editable Text File Using OCR • Scan to Email Attachment • Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10) • Change Scan Button Settings from ControlCenter4 (Windows) • Change Scan Button Settings from Brother iPrint&Scan (Mac) 100 - Brother International MFC-J491DW | Online Users Guide HTML - Page 108
(Windows) or Brother iPrint&Scan (Mac) software. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your the next step. • To use the default settings, press Black Start or Color Start. [Scan Type] depends on the default settings. Pressing Black Start or Color Start - Brother International MFC-J491DW | Online Users Guide HTML - Page 109
Color Start does not allow you to change the settings. MFC-J690DW/MFC-J895DW 1. Load your document. 2. Press [Scan] > 's scanner glass, follow the LCD instructions to complete the scanning job. To computer with either ControlCenter4 (Windows) or Brother iPrint&Scan (Mac) software installed must be - Brother International MFC-J491DW | Online Users Guide HTML - Page 110
Related Information • Scan Using the Scan Button on Your Brother Machine 103 - Brother International MFC-J491DW | Online Users Guide HTML - Page 111
(Windows) or Brother iPrint&Scan (Mac) software. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your the next step. • To use the default settings, press Black Start or Color Start. [Scan Type] depends on the default settings. Pressing Black Start or Color Start - Brother International MFC-J491DW | Online Users Guide HTML - Page 112
Pressing Black Start or Color Start does not allow you to change the settings. MFC-J690DW/MFC-J895DW 1. Load your document. 2. Press [Scan] > [to PC] > [ instructions to complete the scanning job. To use the [Options] or [Set at Device] settings, a computer with ControlCenter4 (Windows) or Brother - Brother International MFC-J491DW | Online Users Guide HTML - Page 113
The machine starts scanning. If using the machine's scanner glass, follow the LCD instructions to complete the scanning job. Related Information • Scan Using the Scan Button on Your Brother Machine 106 - Brother International MFC-J491DW | Online Users Guide HTML - Page 114
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Save Scanned Data to a Memory Card or USB Flash Drive Save Scanned Data to a Memory Card or USB Flash Drive Related Models: MFC-J690DW/MFC-J895DW Scan documents and save them directly to a memory card or USB flash drive without - Brother International MFC-J491DW | Online Users Guide HTML - Page 115
the data. You could lose your data or damage the memory card or USB flash drive. Related Information • Scan Using the Scan Button on Your Brother Machine • Compatible Media 108 - Brother International MFC-J491DW | Online Users Guide HTML - Page 116
or USB Flash Drive > Compatible Media Compatible Media Related Models: MFC-J690DW/MFC-J895DW Your Brother machine has media drives (slots) for use with common data storage and digital camera media. IMPORTANT The USB direct interface supports only USB flash drives and digital cameras that use the USB - Brother International MFC-J491DW | Online Users Guide HTML - Page 117
Brother Machine > Scan Multiple Business Cards and Photos (Auto Crop) Scan Multiple Business Cards and Photos (Auto Crop) Related Models: MFC the scanner glass. • The Auto Crop feature is supported by technology from Reallusion, Inc. 2. Open the machine instructions to complete the scanning job. 110 - Brother International MFC-J491DW | Online Users Guide HTML - Page 118
Related Information • Scan Using the Scan Button on Your Brother Machine 111 - Brother International MFC-J491DW | Online Users Guide HTML - Page 119
(Windows) or Brother iPrint&Scan (Mac) software. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your the next step. • To use the default settings, press Black Start or Color Start. [Scan Type] depends on the default settings. Pressing Black Start or Color Start - Brother International MFC-J491DW | Online Users Guide HTML - Page 120
Color Start does not allow you to change the settings. MFC-J690DW/MFC-J895DW 1. Load your document. 2. Press [Scan] > 's scanner glass, follow the LCD instructions to complete the scanning job. To computer with either ControlCenter4 (Windows) or Brother iPrint&Scan (Mac) software installed must be - Brother International MFC-J491DW | Online Users Guide HTML - Page 121
6. Press [Start]. The machine starts scanning. If using the machine's scanner glass, follow the LCD instructions to complete the scanning job. Related Information • Scan Using the Scan Button on Your Brother Machine 114 - Brother International MFC-J491DW | Online Users Guide HTML - Page 122
or Brother iPrint&Scan (Mac) software. • The Scan to Email feature does not support Webmail services. Use the Scan to Image or Scan to File feature to scan a document or a picture, and then attach the scanned file to an email message. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC - Brother International MFC-J491DW | Online Users Guide HTML - Page 123
Black Start or Color Start does not allow you to change the settings. MFC-J690DW/MFC-J895DW 1. Load your document. 2. Press [Scan] > [to PC] Device] setting, a computer with either ControlCenter4 (Windows) or Brother iPrint&Scan (Mac) software installed must be connected to the instructions. 116 - Brother International MFC-J491DW | Online Users Guide HTML - Page 124
6. Press [Start]. The machine scans the document and saves it as a file attachment. It then launches your email application and opens a new, blank email message with the scanned file attached. Related Information • Scan Using the Scan Button on Your Brother Machine 117 - Brother International MFC-J491DW | Online Users Guide HTML - Page 125
8 and Windows 10 users to scan using a Brother machine on the network. You must install the driver via Web Services. • Use Web Services to Install Drivers Used for Scanning (Windows 7, Windows 8, and Windows 10) • Scan Using Web Services from the Brother Machine (Windows 7, Windows 8 and Windows 10 - Brother International MFC-J491DW | Online Users Guide HTML - Page 126
Services to monitor printers on the network. • Make sure you have installed the Brother software and drivers. • Verify that the host computer and the Brother the on-screen instructions. To uninstall drivers, click Uninstall or (Remove device). Related Information • Web Services for Scanning on Your - Brother International MFC-J491DW | Online Users Guide HTML - Page 127
of your OS and your Brother machine are different. • If the LCD displays an insufficient memory error message, choose a smaller size in the Paper size setting or a lower resolution in the Resolution (DPI) setting. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your - Brother International MFC-J491DW | Online Users Guide HTML - Page 128
you want to use. 4. Make sure the scanner selected in the Scanner list is a Brother machine that supports Web Services for scanning, and then click the Set as Default button. 5. Click Edit.... The Edit Default Profile dialog box appears. 6. Select the Source, Paper size, Color format, File type - Brother International MFC-J491DW | Online Users Guide HTML - Page 129
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Change Scan Button Settings from ControlCenter4 (Windows) Change Scan Button Settings from ControlCenter4 (Windows) 1. Click the (ControlCenter4) icon in the task tray, and then - Brother International MFC-J491DW | Online Users Guide HTML - Page 130
) File Name Destination Folder Scan Location File Size Priority Resolution Scan Type Document Size Brightness Contrast Auto Crop ID Card Scan Advanced Settings Default Applicable Features Image OCR E-mail File Yes Yes Yes Yes Yes Yes - - - Yes - - Yes Yes Yes Yes Yes Yes Yes - Brother International MFC-J491DW | Online Users Guide HTML - Page 131
File Size Priority Adjust the data compression ratio of the scanned image. Change the file size by moving the File Size Priority slider to the right or left. Resolution Select a scanning resolution from the Resolution drop-down list. Higher resolutions take more memory and transfer time, but produce - Brother International MFC-J491DW | Online Users Guide HTML - Page 132
• Display Scanning Results Show on your computer screen the number of total pages saved, and blank pages skipped. Default Select this option to restore all settings to their factory setting values. Related Information • Scan Using the Scan Button on Your Brother Machine 125 - Brother International MFC-J491DW | Online Users Guide HTML - Page 133
not selected, click the Select your Machine button, and then follow the on-screen instructions to select your Brother machine. 3. Click the Machine Scan Settings button, and then follow the on-screen instructions to change the scan settings. Related Information • Scan Using the Scan Button on Your - Brother International MFC-J491DW | Online Users Guide HTML - Page 134
(Windows) There are several ways you can use your computer to scan photos and documents on your Brother machine. Use the software applications provided by Brother, or use your favorite scanning application. • Scan Using ControlCenter4 Home Mode (Windows) • Scan Using ControlCenter4 Advanced Mode - Brother International MFC-J491DW | Online Users Guide HTML - Page 135
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Home Mode (Windows) Scan Using ControlCenter4 Home Mode (Windows) Use ControlCenter4 Home Mode to access your machine's main features. • Scan Using ControlCenter4 Home Mode (Windows) • Save Scanned Data to a Folder as a PDF - Brother International MFC-J491DW | Online Users Guide HTML - Page 136
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Scan Using ControlCenter4 Home Mode (Windows) Scan Using ControlCenter4 Home Mode (Windows) Select Home Mode as the mode setting for ControlCenter4. 1. Load your document. 2. Click the (ControlCenter4) - Brother International MFC-J491DW | Online Users Guide HTML - Page 137
Related Information • Scan Using ControlCenter4 Home Mode (Windows) • Select Document Type Using ControlCenter4 Home Mode (Windows) • Change Scan Size Using ControlCenter4 Home Mode (Windows) • Crop a Scanned Image Using ControlCenter4 Home Mode (Windows) • Print Scanned Data Using ControlCenter4 - Brother International MFC-J491DW | Online Users Guide HTML - Page 138
Color Text and Graph 300 x 300 dpi 24bit Color Monochrome Text 200 x 200 dpi Black & White Custom 300 x 300 dpi (24bit Color as default) Select the scan settings you want from the Custom Settings button. Related Information • Scan Using ControlCenter4 Home Mode (Windows) • Custom Scan Settings - Brother International MFC-J491DW | Online Users Guide HTML - Page 139
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Select Document Type Using ControlCenter4 Home Mode (Windows) > Custom Scan Settings (Windows) Custom Scan Settings (Windows) Select Custom in the - Brother International MFC-J491DW | Online Users Guide HTML - Page 140
Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is too dark, set a higher brightness level and scan the document again. You can - Brother International MFC-J491DW | Online Users Guide HTML - Page 141
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Change Scan Size Using ControlCenter4 Home Mode (Windows) Change Scan Size Using ControlCenter4 Home Mode (Windows) For faster scan speeds, select the - Brother International MFC-J491DW | Online Users Guide HTML - Page 142
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Crop a Scanned Image Using ControlCenter4 Home Mode (Windows) Crop a Scanned Image Using ControlCenter4 Home Mode (Windows) The crop tool on the Image - Brother International MFC-J491DW | Online Users Guide HTML - Page 143
a. Expands the scanned image so that the entire image fits in the window. b. Zooms in on the image. c. Zooms out of the image. d. Rotates the image counter-clockwise 90 degrees. e. Rotates the image clockwise 90 degrees. f. Click and drag the frame to adjust the area to be cropped. 3. Click OK. The - Brother International MFC-J491DW | Online Users Guide HTML - Page 144
Home Mode (Windows) Print Scanned Data Using ControlCenter4 Home Mode (Windows) Scan a document on your Brother machine, and then print copies using the printer driver features that are available in ControlCenter4. 1. Scan a document. 2. Click Print. a. Shows which images are currently - Brother International MFC-J491DW | Online Users Guide HTML - Page 145
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Open with an Application Using ControlCenter4 Home Mode (Windows) Open with an Application Using ControlCenter4 Home Mode (Windows) The Open with an - Brother International MFC-J491DW | Online Users Guide HTML - Page 146
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Home Mode (Windows) > Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows) Select Home Mode as the mode - Brother International MFC-J491DW | Online Users Guide HTML - Page 147
PDF, select Secure PDF Single-Page (*.pdf) or Secure PDF Multi-Page (*.pdf) from the File Type drop-down list, click , and then type the password. 10. To change the file name, click the Change button, if needed. 11. Click the folder icon to browse and select the folder where you - Brother International MFC-J491DW | Online Users Guide HTML - Page 148
Specification (*.xps) (the XML Paper Specification is available for Windows 7, Windows 8, and Windows 10, or when using applications that support XML Paper Specification files) • Microsoft Office Word (*.docx) (Available only for certain models) • Microsoft Office PowerPoint (*.pptx) (Available only - Brother International MFC-J491DW | Online Users Guide HTML - Page 149
• Microsoft Excel 2003, XP (*.xls) Target Application Select the destination application from the drop-down list. OCR Language Set the optical character recognition (OCR) language to match the language of the scanned document's text (Available only for certain models). File Name Click Change to - Brother International MFC-J491DW | Online Users Guide HTML - Page 150
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Advanced Mode (Windows) Scan Using ControlCenter4 Advanced Mode (Windows) ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customize one-button scan actions. • - Brother International MFC-J491DW | Online Users Guide HTML - Page 151
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Advanced Mode (Windows) > Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows) Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows) Send scanned photos or graphics directly to your computer. - Brother International MFC-J491DW | Online Users Guide HTML - Page 152
5. Change the scan settings, such as file format, file name, destination folder, resolution and color, if needed. • To change the file name, click Change. • To change Destination Folder, click the folder icon. • To preview and configure the scanned image, select the PreScan check box. 6. Click Scan. - Brother International MFC-J491DW | Online Users Guide HTML - Page 153
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Advanced Mode (Windows) > Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows) Scan documents and - Brother International MFC-J491DW | Online Users Guide HTML - Page 154
File button. The scan settings dialog box appears. 5. Click the File Type drop-down list, and then select a PDF file. To save the document as a password-protected PDF, select Secure PDF Single-Page (*.pdf) or Secure PDF Multi-Page (*.pdf) from the File Type drop-down list, click , and then type - Brother International MFC-J491DW | Online Users Guide HTML - Page 155
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Advanced Mode (Windows) > Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows) Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows) Select Advanced Mode as the mode setting for - Brother International MFC-J491DW | Online Users Guide HTML - Page 156
4. Click the File button. The scan settings dialog box appears. 5. Select the ID Card Scan check box. The instruction dialog box appears. 6. Read the instructions on the screen, and then click OK. 7. Change the scan settings, such as file format, file name, scan location, resolution and color, if - Brother International MFC-J491DW | Online Users Guide HTML - Page 157
ControlCenter4. • The Scan to Email feature does not support Webmail services. Use the Scan to Image or Scan to File feature to scan a document or a picture, and then attach the scanned file to an email message. The machine scans to your default - Brother International MFC-J491DW | Online Users Guide HTML - Page 158
the folder icon. • To preview and configure the scanned image, select the PreScan check box. 6. Click Scan. The machine starts scanning. Your default email application opens and the scanned image is attached to a new, blank email message. Related Information • Scan Using ControlCenter4 Advanced Mode - Brother International MFC-J491DW | Online Users Guide HTML - Page 159
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Advanced Mode (Windows) > Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows) Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows) Your machine can convert characters - Brother International MFC-J491DW | Online Users Guide HTML - Page 160
scanned image, select the PreScan check box. 6. Click Scan. The machine scans the document, converts it to editable text, and then sends it to your default word processing application. Related Information • Scan Using ControlCenter4 Advanced Mode (Windows) 153 - Brother International MFC-J491DW | Online Users Guide HTML - Page 161
Home > Scan > Scan from Your Computer (Windows) > Scan Using ControlCenter4 Advanced Mode (Windows) > Scan to an Office File Using ControlCenter4 Advanced Mode (Windows) Scan to an Office File Using ControlCenter4 Advanced Mode (Windows) Your machine can convert scanned data to a Microsoft Word, - Brother International MFC-J491DW | Online Users Guide HTML - Page 162
Scan Type Document Size Brightness Contrast Continuous Scanning Auto Crop ID Card Scan Advanced Settings Default Applicable Features Image OCR E-mail File Yes Yes Yes Yes Yes Yes - - 7, Windows 8, and Windows 10, or when using applications that support XML Paper Specification files) 155 - Brother International MFC-J491DW | Online Users Guide HTML - Page 163
For OCR: • Text (*.txt) • HTML 3.2 (*.htm) • HTML 4.0 (*.htm) • Searchable PDF Single-Page (*.pdf) • Searchable PDF Multi-Page (*.pdf) • WordPad (*.rtf) • RTF Word 2000 (*.rtf) • WordPerfect 9, 10 (*.wpd) • Microsoft Excel 2003, XP (*.xls) For E-mail and File: • Microsoft Office Word (*.docx) ( - Brother International MFC-J491DW | Online Users Guide HTML - Page 164
Scanning Results Show on your computer screen the number of total pages saved, and blank pages skipped. (Available only for certain models) Default Select this option to restore all settings to their factory setting values. Related Information • Scan Using ControlCenter4 Advanced Mode (Windows) 157 - Brother International MFC-J491DW | Online Users Guide HTML - Page 165
menu, and then click Getting Started Guide in the Help ribbon. The instructions for scanning in these steps are for PaperPort™ 14SE. For other Windows applications, the steps will be similar. PaperPort™ 14SE supports both TWAIN and WIA drivers; the TWAIN driver (recommended) is used in these steps - Brother International MFC-J491DW | Online Users Guide HTML - Page 166
8. Adjust the settings in the Scanner Setup dialog box, if needed. 9. Click the Document Size drop-down list, and then select your document size. scanning. 11. Click Start. The machine starts scanning. Related Information • Scan from Your Computer (Windows) • TWAIN Driver Settings (Windows) 159 - Brother International MFC-J491DW | Online Users Guide HTML - Page 167
Home > Scan > Scan from Your Computer (Windows) > Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications > TWAIN Driver Settings (Windows) TWAIN Driver Settings (Windows) Note that the item names and assignable values will vary depending on the machine. 1. Scan Select the Photo, Web, or - Brother International MFC-J491DW | Online Users Guide HTML - Page 168
files or a single multi-page file. 8. Advanced Settings Configure advanced settings by clicking the Advanced Settings button in the Scanner Setup dialog box. • Paper Detection - Rotate Image Rotate the scanned image. • Image Quality - Background Processing • Remove Bleed-through / Pattern Prevent - Brother International MFC-J491DW | Online Users Guide HTML - Page 169
• Remove Background Color Remove the base color of documents to make the scanned data more legible. - Color Drop Select a color to remove from the scanned image. - Boldface Formatting Emphasize the characters of the original by making them bold. - Blurred Character Correction Correct the broken or - Brother International MFC-J491DW | Online Users Guide HTML - Page 170
. • Windows Fax and Scan uses the WIA scanner driver. • If you want to crop a portion of Scan dialog box appears. 6. Adjust the settings in the Scanner Setup dialog box, if needed. The scanner resolution can be set Scanner Utility software of Brother Utilities. 7. Click Scan. The machine starts - Brother International MFC-J491DW | Online Users Guide HTML - Page 171
Home > Scan > Scan from Your Computer (Windows) > Scan Using Windows Fax and Scan > WIA Driver Settings (Windows) WIA Driver Settings (Windows) Paper source Select the Document Feeder or Flatbed option from the drop-down list. Picture Type (Image Type) Select Color picture, Grayscale picture, - Brother International MFC-J491DW | Online Users Guide HTML - Page 172
Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is too dark, set a higher brightness level and scan the document again. Contrast - Brother International MFC-J491DW | Online Users Guide HTML - Page 173
to the computer. • The computer must be connected to the Internet. • You must be logged on with Administrator access privileges. 1. Click (Brother Utilities). 2. Select your machine from the drop-down list. 3. Select Do More in the left navigation bar. 4. Click BookScan&WhiteBoard Suite and - Brother International MFC-J491DW | Online Users Guide HTML - Page 174
several ways you can use your Mac to scan photos and documents on your Brother machine. Use the software applications provided by Brother or your favorite scanning application. • Scan Using Brother iPrint&Scan (Mac) • Scan Using TWAIN-Compliant Applications (Mac) • Scan Using AirPrint (macOS) 167 - Brother International MFC-J491DW | Online Users Guide HTML - Page 175
> Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then follow the on-screen instructions to select your Brother machine. 3. Click the Scan icon, and then follow the - Brother International MFC-J491DW | Online Users Guide HTML - Page 176
. For more information about the scanning procedure, see the manual for your application. To use Brother TWAIN Driver, go to your model's Downloads page on the Brother Solutions Center at support.brother.com and download Scanner Driver (TWAIN). 1. Start your graphics application, and then select the - Brother International MFC-J491DW | Online Users Guide HTML - Page 177
Home > Scan > Scan from Your Computer (Mac) > Scan Using TWAIN-Compliant Applications (Mac) > TWAIN Driver Settings (Mac) TWAIN Driver Settings (Mac) 1 2 3 4 5 • Item names and assignable values will vary depending on the machine. • The Contrast setting is available only when selecting Gray (Error - Brother International MFC-J491DW | Online Users Guide HTML - Page 178
4. Adjust Image Click the Adjust Image button to adjust other image qualities. Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is - Brother International MFC-J491DW | Online Users Guide HTML - Page 179
Home > Copy Copy • Copy a Document • Enlarge or Reduce Copied Images • Sort Copies • Make Page Layout Copies ( N in 1 or Poster) • Copy on Both Sides of the Paper (2-sided Copy) • Copy an ID Card • Copy in Ink Save Mode • Copy Options 172 - Brother International MFC-J491DW | Online Users Guide HTML - Page 180
change the [Paper Size] and [Paper Type] settings. 6. When finished, press Black Start or Color Start. To stop copying, press Stop/Exit. MFC-J690DW/MFC-J895DW 1. Make sure you have loaded the correct size paper in the paper tray. 2. Load your document. 3. Press [Copy]. The touchscreen displays - Brother International MFC-J491DW | Online Users Guide HTML - Page 181
When you load paper other than Letter size plain paper, you must change the [Paper Size] and [Paper Type] settings by pressing [Options]. Option (No. of Copies) Options Current setting indications Description Enter the number of copies in one of the following ways: • Press - or + on the - Brother International MFC-J491DW | Online Users Guide HTML - Page 182
Copied Images Enlarge or Reduce Copied Images Select an enlargement or reduction ratio to resize your copied data. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (COPY). 3. Enter the number of copies in one of the following ways: • Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 183
• Press to display the keyboard on the touchscreen, and then enter the number of copies using the touchscreen keyboard. Press [OK]. 4. Press [Options] > [Enlarge/Reduce]. 5. Press a or b to display the available options, and then press the option you want to change. 6. Do one of the following: - Brother International MFC-J491DW | Online Users Guide HTML - Page 184
Copies Sort multiple copies. Pages will be stacked in the order they are fed, that is: 1, 2, 3, and so on. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (COPY). 3. Enter the number of copies in one of the following ways: • Press - or - Brother International MFC-J491DW | Online Users Guide HTML - Page 185
Executive. • Poster copy is not available for Executive size paper. • You can make only one Poster copy at a time. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (COPY). 3. Enter the number of copies in one of the following ways: • Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 186
document: • Place the next page on the scanner glass, and then press c to scan the page. • After scanning all the pages, press d to start printing. MFC-J690DW/MFC-J895DW 1. Load your document. 2. Press [Copy]. 3. Enter the number of copies in one of the following ways: 179 - Brother International MFC-J491DW | Online Users Guide HTML - Page 187
• Press [-] or [+] on the touchscreen. • Press to display the keyboard on the touchscreen, and then enter the number of copies using the touchscreen keyboard. Press [OK]. 4. Press [Options] > [Page Layout]. 5. Press a or b to display the options, and then press the option you want. Option Off( - Brother International MFC-J491DW | Online Users Guide HTML - Page 188
6. Read and confirm the displayed list of settings you have selected, and then press [OK]. 7. When you have finished changing settings, press [Black Start] or [Color Start]. If you placed the document in the ADF (ADF models only) or are making a poster, the machine scans the pages and starts - Brother International MFC-J491DW | Online Users Guide HTML - Page 189
the ADF for 2-sided copying. (ADF models only) • When you manually make 2 sided copies from a 2-sided document, use the scanner glass ) 1 1 2 2 2-sided to 2-sided 1 1 2 2 >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (COPY). 182 - Brother International MFC-J491DW | Online Users Guide HTML - Page 190
. • To make 2-sided copies of a 2-sided document manually, press a or b to select [2sided⇒2sided]. Press OK. Setup]. Press OK. 3. Select [Maintenance]. Press OK. 4. Select [Print Setting Options]. Press OK. 5. Select [Reduce Smudging]. Press OK. 6. Change settings. Press OK. MFC-J690DW/MFC - Brother International MFC-J491DW | Online Users Guide HTML - Page 191
sided⇒2-sided]. Use the scanner glass to make 2-sided copies of a 2-sided document manually. 7. Review your settings on the touchscreen, and then press [OK]. 8. Press [Black Start then change settings. Related Information • Copy • Change the Print Setting Options When Having Printing Problems 184 - Brother International MFC-J491DW | Online Users Guide HTML - Page 192
copy an identification card to the extent permitted under applicable laws. For more detailed information, see the Product Safety Guide. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Place your identification card face down near the upper-left corner of the scanner glass - Brother International MFC-J491DW | Online Users Guide HTML - Page 193
MFC-J690DW/MFC-J895DW 1. Place your identification card face down near the upper-left corner of the scanner glass. a a d c b a. 0.12 in. (3 mm) or greater (top, left) b. 8.4 in. (213 - Brother International MFC-J491DW | Online Users Guide HTML - Page 194
that is saved varies depending on the type of documents printed. • Ink Save Mode may make your printouts look different from your original document. • The Ink Save Mode feature is supported by technology from Reallusion, Inc. 1. Load your document. 2. Press [Copy]. 3. Enter the number of copies - Brother International MFC-J491DW | Online Users Guide HTML - Page 195
Home > Copy > Copy Options Copy Options MFC-J491DW/MFC-J497DW Option Quality Paper Type Paper Size Enlarge/Reduce Density Stack/Sort Description Select the Copy resolution for your type of document. Select a paper type. - Brother International MFC-J491DW | Online Users Guide HTML - Page 196
more apparent. This saves some ink and may make certain copies easier to read. Set New Default Factory Reset Saves the copy settings that you use most often by setting them as the default settings. Restores any changed copy settings to the factory settings. MFC-J690DW/MFC-J895DW To change copy - Brother International MFC-J491DW | Online Users Guide HTML - Page 197
Select to stack or sort multiple copies. Stack Sort 1 2 1 1 2 2 Make N in 1, 2 in 1 ID, or Poster copies. 4 in 1 Poster 1 2 Advanced Settings (MFC-J895DW) Ink Save Mode Prints colors lighter and emphasizes the outlines of images. Thin Paper Copy Avoids bleeding through thin paper when - Brother International MFC-J491DW | Online Users Guide HTML - Page 198
setting them as the default settings. Restores any changed copy settings to the factory settings. • You can save the current settings by pressing [Save as Shortcut]. • (MFC-J895DW) The Ink Save Mode, Thin Paper Copy, Book Copy and Watermark Copy features are supported by technology from Reallusion - Brother International MFC-J491DW | Online Users Guide HTML - Page 199
Home > Fax Fax • Send a Fax • Receive a Fax • Voice Operations and Fax Numbers • Telephone Services and External Devices • Fax Reports • PC-FAX 192 - Brother International MFC-J491DW | Online Users Guide HTML - Page 200
Home > Fax > Send a Fax Send a Fax • Send a Fax from Your Brother Machine • Send a Fax Manually • Send a Fax at the End of a Conversation • Send the Same Fax to More than One Recipient (Broadcasting) • Send a Fax in Real Time • Send a Fax at a - Brother International MFC-J491DW | Online Users Guide HTML - Page 201
Home > Fax > Send a Fax > Send a Fax from Your Brother Machine Send a Fax from Your Brother Machine >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document in the ADF or place it on the scanner glass. 2. Press (FAX). The LCD displays: Press Start Enter - Brother International MFC-J491DW | Online Users Guide HTML - Page 202
. • Press d to send the fax when finished scanning pages. The machine starts sending the document. MFC-J690DW/MFC-J895DW 1. Load your document in the ADF or place it on the scanner glass. 2. Press [Fax]. (MFC-J895DW) If [Fax Preview] is set to [On], press [Fax] > [Sending Faxes]. The touchscreen - Brother International MFC-J491DW | Online Users Guide HTML - Page 203
5. Press [Fax Start]. • If you are using the ADF, the machine starts scanning and sending the document. • If you are using the scanner glass and selected [Black] in the [Color Setting], the machine starts scanning the first page. Go to the next step. • If you are using the scanner glass and selected - Brother International MFC-J491DW | Online Users Guide HTML - Page 204
Home > Fax > Send a Fax > Send a Fax Manually Send a Fax Manually Manual fax transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (FAX). 3. Press Hook - Brother International MFC-J491DW | Online Users Guide HTML - Page 205
End of a Conversation At the end of a conversation, you can send a fax to the other party before you both hang up. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Ask the other party to wait for fax tones (beeps) and to press the Start key before hanging up. 2. Load your - Brother International MFC-J491DW | Online Users Guide HTML - Page 206
in a broadcast. Group numbers include many stored Address Book numbers for easier dialing. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW You can include Groups, Address Book numbers and up to 50 manually-dialed numbers in the same broadcast. If you did not use any of the - Brother International MFC-J491DW | Online Users Guide HTML - Page 207
Out of Memory] message appears, press Stop/Exit to cancel. MFC-J690DW/MFC-J895DW You can include Groups, Address Book numbers and up to 50 manually-dialed numbers in the same broadcast. If you did not Broadcast in Progress • Set up Groups for Broadcasting • Enter Text on Your Brother Machine 200 - Brother International MFC-J491DW | Online Users Guide HTML - Page 208
in Progress While broadcasting you can cancel the fax currently being sent or the whole broadcast job. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Remaining Jobs]. Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 209
[Off]). • In Real Time Transmission, the automatic redial feature does not work when using the scanner glass. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (FAX). 3. Press a or b to select the following: a. Select [Real Time TX]. Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 210
Home > Fax > Send a Fax > Send a Fax at a Specified Time (Delayed Fax) Send a Fax at a Specified Time (Delayed Fax) Related Models: MFC-J690DW/MFC-J895DW You can store up to 50 faxes in the machine's memory to be sent within the next twenty-four hour period. This feature is - Brother International MFC-J491DW | Online Users Guide HTML - Page 211
to [On], the machine redials once after five minutes. The default setting is [On]. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Initial Setup]. Press OK. b. Select [Fax Auto Redial]. Press OK. c. Select - Brother International MFC-J491DW | Online Users Guide HTML - Page 212
Fax in Progress Cancel a Fax in Progress >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Stop/Exit to cancel a fax dialing or sending, the LCD displays [Cancel Job?]. Press c to confirm. MFC-J690DW/MFC-J895DW 1. Press to return to the Home screen. 2. Press to cancel - Brother International MFC-J491DW | Online Users Guide HTML - Page 213
[No Jobs Waiting]. You can cancel a fax job before it is sent. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select . 3. When finished, press . Related Information • Send a Fax • Telephone and Fax Problems 206 - Brother International MFC-J491DW | Online Users Guide HTML - Page 214
. Select a number from the Call History. Select a number from the Address Book. Save your settings as the default. Restore all settings back to the factory settings. MFC-J690DW/MFC-J895DW To change fax-sending settings, press the [Options] button. Option Fax Resolution Contrast Glass Scan Size - Brother International MFC-J491DW | Online Users Guide HTML - Page 215
white only) Real Time TX Overseas Mode Call History Address Book Set New Default Factory Reset Description • (MFC-J895DW) You cannot send a color fax when Preview is set to On. Follow the LCD instructions. Related Information • Send a Fax • Send a Fax from Your Brother Machine • Specifications 208 - Brother International MFC-J491DW | Online Users Guide HTML - Page 216
Home > Fax > Receive a Fax Receive a Fax • Receive Mode Settings • Fax Preview • Shrink Page Size of an Oversized Incoming Fax • Set the Fax Receive Stamp • Receive a Fax at the End of a Telephone Conversation • Memory Receive Options • Remote Fax Retrieval 209 - Brother International MFC-J491DW | Online Users Guide HTML - Page 217
Home > Fax > Receive a Fax > Receive Mode Settings Receive Mode Settings • Receive Modes Overview • Choose the Correct Receive Mode • Set the Number of Rings Before the Machine Answers (Ring Delay) • Set the F/T Ring Time (Pseudo/Double-ring) • Set Easy Receive 210 - Brother International MFC-J491DW | Online Users Guide HTML - Page 218
The F/T ring is a pseudo/double-ring made by your machine. Manual [Manual] mode turns off all automatic answering functions (unless you are using the Distinctive Ring feature ). To receive a fax in [Manual] mode, lift the handset of the external telephone or press the Hook - Brother International MFC-J491DW | Online Users Guide HTML - Page 219
Brother machine. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW Will you be using a Distinctive Ring number for receiving faxes? (USA and Canada only) Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this service Manual] Setup - Brother International MFC-J491DW | Online Users Guide HTML - Page 220
MFC-J690DW/MFC-J895DW Will you be using a Distinctive Ring number for receiving faxes? (USA and Canada only) Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this service Brother Brother Brother Manual] as Fax] > [Setup Receive] > or [Manual] option, - Brother International MFC-J491DW | Online Users Guide HTML - Page 221
of [4]. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Setup Receive]. Press OK from External and Extension Telephones • Set Easy Receive • Telephone and Fax Problems 214 - Brother International MFC-J491DW | Online Users Guide HTML - Page 222
Brother machine, extension and external telephones will not ring; however, you can still answer the machine's call on any telephone. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC set time. MFC-J690DW/MFC-J895DW 1. Press [Settings] > [All Settings] > [Fax] > [Setup Receive] > - Brother International MFC-J491DW | Online Users Guide HTML - Page 223
to [Off]. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Setup Receive]. Press OK. External and Extension Telephones • Use the Remote Codes • Telephone and Fax Problems 216 - Brother International MFC-J491DW | Online Users Guide HTML - Page 224
Home > Fax > Receive a Fax > Fax Preview Fax Preview Use the Fax Preview feature to view received faxes on the LCD. • Set Fax Preview to On • Preview New Faxes 217 - Brother International MFC-J491DW | Online Users Guide HTML - Page 225
Home > Fax > Receive a Fax > Fax Preview > Set Fax Preview to On Set Fax Preview to On Related Models: MFC-J895DW • This feature is available only for black and white faxes. • When Fax Preview is turned on, a backup copy of received faxes will not be - Brother International MFC-J491DW | Online Users Guide HTML - Page 226
Home > Fax > Receive a Fax > Fax Preview > Preview New Faxes Preview New Faxes Related Models: MFC-J895DW When a fax is received, a message appears on the LCD. • This feature is available only for black and white faxes. • To see a fax you already - Brother International MFC-J491DW | Online Users Guide HTML - Page 227
Button Result Enlarge the fax. Reduce the fax. or Scroll vertically. or Scroll horizontally. Rotate the fax clockwise. Delete the fax. Press Yes to confirm. Go back to the previous page. Go to the next page. Go back to the fax list. Start Print the fax. If the fax is a single page, it - Brother International MFC-J491DW | Online Users Guide HTML - Page 228
d. Select [On] (or [Off]). Press OK. 3. Press Stop/Exit. MFC-J690DW/MFC-J895DW 1. Press [Settings] > [All Settings] > [Fax] > [Setup Receive] > [Auto Reduction]. 2. Press [On] (or [Off]). 3. Press . Related Information • Receive a Fax • Paper Settings • Paper Handling and Printing Problems 221 - Brother International MFC-J491DW | Online Users Guide HTML - Page 229
This feature is available only for black and white faxes. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Setup Receive]. Press OK. c. Select [Fax Rx Stamp]. Press OK. d. Select - Brother International MFC-J491DW | Online Users Guide HTML - Page 230
Brother machine and the other party is also speaking on a telephone connected to his fax machine, at the end of the conversation, the other party can send you a fax before you both hang up. • Your machine's ADF must be empty. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW - Brother International MFC-J491DW | Online Users Guide HTML - Page 231
a time. Memory Receive can be set to: • Fax Forwarding (MFC-J690DW/MFC-J895DW) • Fax Storage (MFC-J690DW/MFC-J895DW) • PC-Fax Receive • Forward to Cloud (MFC-J690DW/MFC-J895DW) The machine forwards your received faxes to the online services. • Off This feature is available only for black and white - Brother International MFC-J491DW | Online Users Guide HTML - Page 232
to Another Machine Related Models: MFC-J690DW/MFC-J895DW Use the Fax Forwarding feature to automatically forward your incoming faxes to another machine. This feature is available only for black and white faxes. 1. Press [Settings] > [All Settings] > [Fax] > [Setup - Brother International MFC-J491DW | Online Users Guide HTML - Page 233
Memory Store Incoming Faxes in the Machine's Memory Related Models: MFC-J690DW/MFC-J895DW Use the Fax Storage feature to store incoming faxes in black and white faxes. 1. Press [Settings] > [All Settings] > [Fax] > [Setup Receive] > [Memory Receive]. 2. Press a or b to display the [Fax Storage] - Brother International MFC-J491DW | Online Users Guide HTML - Page 234
set up PC-Fax Receive, you must install the Brother software and drivers on your computer. Make sure your computer is connected MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Setup - Brother International MFC-J491DW | Online Users Guide HTML - Page 235
To change the destination computer, repeat these steps. Related Information • Memory Receive Options • Transfer Your Faxes or Fax Journal Report • Transfer Faxes to Your Computer • Receive Faxes Using PC-FAX Receive (Windows) 228 - Brother International MFC-J491DW | Online Users Guide HTML - Page 236
Change Memory Receive Options Change Memory Receive Options Related Models: MFC-J690DW/MFC-J895DW If there are faxes in your machine's memory when you change to [PC Fax Receive] from another option ([Fax Forward], (USA and Canada only), [Forward to Cloud], or [Fax Storage]), press [] or the name - Brother International MFC-J491DW | Online Users Guide HTML - Page 237
Models: MFC-J690DW/MFC-J895DW Turn off Memory Receive if you do not want the machine to save or transfer incoming faxes. 1. Press [Settings] > [All Settings] > [Fax] > [Setup Receive] Options • Change Memory Receive Options • Error and Maintenance Messages • Telephone and Fax Problems 230 - Brother International MFC-J491DW | Online Users Guide HTML - Page 238
After you print the fax, it is erased from the machine's memory. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW If you turn on [PC Fax Receive], your machine will receive and Faxes in the Machine's Memory • Error and Maintenance Messages • Telephone and Fax Problems 231 - Brother International MFC-J491DW | Online Users Guide HTML - Page 239
Home > Fax > Receive a Fax > Remote Fax Retrieval Remote Fax Retrieval Use Remote Retrieval to call your machine from any touch-tone telephone or fax machine, and use a remote access code and remote commands to retrieve fax messages. • Set a Remote Access Code • Use Your Remote Access Code • Remote - Brother International MFC-J491DW | Online Users Guide HTML - Page 240
> Fax > Receive a Fax > Remote Fax Retrieval > Set a Remote Access Code Set a Remote Access Code Related Models: MFC-J690DW/MFC-J895DW Set a Remote Access Code to access and control your Brother machine even when you are away from it. 1. Press [Settings] > [All Settings] > [Fax] > [Remote Access - Brother International MFC-J491DW | Online Users Guide HTML - Page 241
Access Code Use Your Remote Access Code Related Models: MFC-J690DW/MFC-J895DW 1. When away from your Brother machine, dial your fax number from a touch-tone feature may not be available in some countries or supported by your local telephone company. Related Information • Remote Fax Retrieval • Set - Brother International MFC-J491DW | Online Users Guide HTML - Page 242
a Fax > Remote Fax Retrieval > Remote Retrieval Commands Remote Retrieval Commands Related Models: MFC-J690DW/MFC-J895DW Use the Remote Commands in this table to access fax commands and options when you are away from your Brother machine. When you call the machine and enter your remote access code - Brother International MFC-J491DW | Online Users Guide HTML - Page 243
Remotely Forward Faxes Remotely Related Models: MFC-J690DW/MFC-J895DW Call your Brother machine from any touch-tone telephone or fax machine to forward incoming faxes to another machine. • You must turn on Fax Storage (USA and Canada only), or Fax Preview (MFC-J895DW) before you use this feature - Brother International MFC-J491DW | Online Users Guide HTML - Page 244
Home > Fax > Receive a Fax > Remote Fax Retrieval > Change the Fax Forwarding Number Change the Fax Forwarding Number Related Models: MFC-J690DW/MFC-J895DW 1. Dial your fax number. 2. When your machine answers, enter your Remote Access Code (three digits followed by *). If you hear one long beep, - Brother International MFC-J491DW | Online Users Guide HTML - Page 245
Home > Fax > Voice Operations and Fax Numbers Voice Operations and Fax Numbers • Voice Operations • Store Fax Numbers • Set up Groups for Broadcasting • Dial Access Codes and Credit Card Numbers 238 - Brother International MFC-J491DW | Online Users Guide HTML - Page 246
Home > Fax > Voice Operations and Fax Numbers > Voice Operations Voice Operations • Send Tone Signals • Pick up a Voice Call in Fax/Tel Receive Mode • Special Line Considerations 239 - Brother International MFC-J491DW | Online Users Guide HTML - Page 247
telephone banking), follow these steps. If you have a Touch Tone service, you will not need this feature to send tone signals. This feature is available only in Canada. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Hook. 2. Press # on the machine's control panel - Brother International MFC-J491DW | Online Users Guide HTML - Page 248
Home > Fax > Voice Operations and Fax Numbers > Voice Operations > Pick up a Voice Call in Fax/Tel Receive Mode Pick up a Voice Call in Fax/Tel Receive Mode When the machine is in Fax/Tel mode, it will use the F/T Ring (pseudo/double-ringing) to alert you to pick up a voice call. If you are at the - Brother International MFC-J491DW | Online Users Guide HTML - Page 249
Operations and Fax Numbers > Voice Operations > Special Line Considerations Special Line Considerations • Rollover Telephone Lines • Two-Line Telephone System • Convert Telephone Wall Outlets • Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone 242 - Brother International MFC-J491DW | Online Users Guide HTML - Page 250
or more separate telephone lines that pass incoming calls to each other if they are busy. This feature is available only in the USA and Canada. The calls are usually passed down or 'rolled over' to the next available telephone line in a preset order. Your machine can work in a rollover system - Brother International MFC-J491DW | Online Users Guide HTML - Page 251
-line telephone system is nothing more than two separate telephone numbers on the same wall outlet. This feature is available only in the USA and Canada. The two telephone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your machine must be plugged into an RJ11 jack - Brother International MFC-J491DW | Online Users Guide HTML - Page 252
> Voice Operations > Special Line Considerations > Convert Telephone Wall Outlets Convert Telephone Wall Outlets This feature is available only in the USA and Canada. There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company. You can - Brother International MFC-J491DW | Online Users Guide HTML - Page 253
Special Line Considerations > Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone Install Your Brother Machine, an External Two-Line and at the TAD. • This feature is available only in the USA and Canada. • The most common connection is to place the machine on Line 2, which - Brother International MFC-J491DW | Online Users Guide HTML - Page 254
Home > Fax > Voice Operations and Fax Numbers > Store Fax Numbers Store Fax Numbers • Store Address Book Numbers • Store Address Book Numbers from Outgoing Calls • Store Address Book Numbers from Caller ID History • Change or Delete Address Book Names or Numbers 247 - Brother International MFC-J491DW | Online Users Guide HTML - Page 255
Home > Fax > Voice Operations and Fax Numbers > Store Fax Numbers > Store Address Book Numbers Store Address Book Numbers >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW You can store up to 40 two-digit Speed Dial codes, and each code has a name. 1. Press (Address Book). 2. - Brother International MFC-J491DW | Online Users Guide HTML - Page 256
Calls You can store Address Book numbers from the Outgoing Call history. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press (FAX). 2. Press a or b to select the store. 7. Press . Related Information • Store Fax Numbers • Enter Text on Your Brother Machine 249 - Brother International MFC-J491DW | Online Users Guide HTML - Page 257
ID subscriber service from your telephone company, you can store Address Book numbers from incoming calls in the Caller ID history. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Information • Store Fax Numbers • Caller ID • Enter Text on Your Brother Machine 250 - Brother International MFC-J491DW | Online Users Guide HTML - Page 258
Store Fax Numbers > Change or Delete Address Book Names or Numbers Change or Delete Address Book Names or Numbers >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press (Address Book). 2. Do one of the following: • To change the number, press a or b to select the following - Brother International MFC-J491DW | Online Users Guide HTML - Page 259
Related Information • Store Fax Numbers 252 - Brother International MFC-J491DW | Online Users Guide HTML - Page 260
fax message to many fax numbers. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW First, you must store each fax Press (Address Book). 2. Press a or b to select the following: a. Select [Setup Groups]. Press OK. b. Select the two-digit Speed Dial number you want to assign - Brother International MFC-J491DW | Online Users Guide HTML - Page 261
• Delete a Broadcasting Group • Add or Delete a Broadcasting Group Member • Send the Same Fax to More than One Recipient (Broadcasting) • Store Address Book Numbers 254 - Brother International MFC-J491DW | Online Users Guide HTML - Page 262
Broadcasting > Change a Broadcasting Group Name Change a Broadcasting Group Name >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press (Address Book). 2. Press a or b to select Related Information • Set up Groups for Broadcasting • Enter Text on Your Brother Machine 255 - Brother International MFC-J491DW | Online Users Guide HTML - Page 263
Fax > Voice Operations and Fax Numbers > Set up Groups for Broadcasting > Delete a Broadcasting Group Delete a Broadcasting Group >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press (Address Book). 2. Press a or b to select [Delete]. Press OK. 3. Do the following steps - Brother International MFC-J491DW | Online Users Guide HTML - Page 264
Set up Groups for Broadcasting > Add or Delete a Broadcasting Group Member Add or Delete a Broadcasting Group Member >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press (Address Book). 2. Press a or b to select the following: a. Select [Change]. Press OK. b. Select the - Brother International MFC-J491DW | Online Users Guide HTML - Page 265
Book numbers in any combination. You can even include manual dialing. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW For example: you might have stored '555' on Address Book: Brother 1 (#03) and '7000' on Address Book: Brother 2 (#02). You can use them both to dial '555 - Brother International MFC-J491DW | Online Users Guide HTML - Page 266
substitute part of the number by pressing it using the touchscreen. For example, to change the number to '555-7001', you could enter the number (Brother 1: 555) using Address Book, press [Apply], and then press 7001 using the touchscreen. If you must wait for another dial tone or signal at any - Brother International MFC-J491DW | Online Users Guide HTML - Page 267
Home > Fax > Telephone Services and External Devices Telephone Services and External Devices • Voice Mail • Distinctive Ring • Caller ID • Voice Over Internet Protocol (VoIP/Telephone Line Interference) • External TAD (Telephone Answering Device) • External and Extension Telephones 260 - Brother International MFC-J491DW | Online Users Guide HTML - Page 268
Services and External Devices > Voice Mail Voice Mail This feature is available only in the USA and Canada. If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother . • Set your Brother machine's Receive Mode to "Manual". Manual Mode requires you answer - Brother International MFC-J491DW | Online Users Guide HTML - Page 269
Canada. Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service are supported by your Brother - Brother International MFC-J491DW | Online Users Guide HTML - Page 270
and then answer with a fax tone. When the 'voice number' is called, the machine will not answer. Related Information • Telephone Services and External Devices • Register the Distinctive Ring Pattern • Turn off Distinctive Ring • Settings Screen Overview • Choose the Correct Receive Mode • Voice - Brother International MFC-J491DW | Online Users Guide HTML - Page 271
Services and External Devices > Distinctive Ring > Register the Distinctive Ring Pattern Register the Distinctive Ring Pattern This feature is available only in the USA and Canada machine will stay in [Manual] receive mode so you must set the Receive Mode again. MFC-J690DW/MFC-J895DW 1. Press [ - Brother International MFC-J491DW | Online Users Guide HTML - Page 272
If you do not want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring. The machine will stay in [Manual] receive mode so you must set the Receive Mode again. Related Information • Distinctive Ring • Choose the Correct Receive Mode 265 - Brother International MFC-J491DW | Online Users Guide HTML - Page 273
Services and External Devices > Distinctive Ring > Turn off Distinctive Ring Turn off Distinctive Ring This feature is available only in the USA and Canada. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC in [Manual] mode. You must set the Receive Mode again. MFC-J690DW/MFC-J895DW - Brother International MFC-J491DW | Online Users Guide HTML - Page 274
may not be available in certain areas of the USA and Canada. • The Caller ID service varies with different carriers. Contact your local telephone company to learn if the service is available in your area. Related Information • Telephone Services and External Devices • Set up Your Area Code • Store - Brother International MFC-J491DW | Online Users Guide HTML - Page 275
Home > Fax > Telephone Services and External Devices > Caller ID > Set up Your may experience problems returning calls from the Caller ID history and will not be able to return calls to those numbers using Caller ID history. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW - Brother International MFC-J491DW | Online Users Guide HTML - Page 276
line. Telephone providers frequently bundle VoIP together with Internet and cable services. Your machine may not work with some VoIP systems. To not have a dial tone, call your VoIP provider. If you are having problems sending or receiving faxes over a VoIP system, we recommend changing the machine's - Brother International MFC-J491DW | Online Users Guide HTML - Page 277
Cap IMPORTANT DO NOT connect a TAD elsewhere on the same telephone line. If you have problems receiving faxes, reduce the Ring Delay setting on your external TAD. Related Information • Telephone Services and External Devices • Connect an External TAD • Record an Outgoing Message (OGM) on the - Brother International MFC-J491DW | Online Users Guide HTML - Page 278
Home > Fax > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Connect an External TAD Connect an External TAD The Information • External TAD (Telephone Answering Device) • Receive Modes Overview • Choose the Correct Receive Mode • Telephone and Fax Problems 271 - Brother International MFC-J491DW | Online Users Guide HTML - Page 279
> Telephone Services and External may try leaving out this pause, but if your machine has trouble receiving faxes, then you should re-record the OGM to include it 20-second message by giving your Fax Receive Code for people sending manual faxes. For example: "After the beep, leave a message or press - Brother International MFC-J491DW | Online Users Guide HTML - Page 280
Home > Fax > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Multi- will be answered by a switchboard operator we recommend setting the Receive Mode to [Manual]. We cannot guarantee that your machine will operate correctly under all circumstances when connected - Brother International MFC-J491DW | Online Users Guide HTML - Page 281
Home > Fax > Telephone Services and External Devices > External and Extension Telephones External and Extension Telephones • Connect an External or Extension Telephone • Operation from External and Extension Telephones • Use a Non-Brother Cordless External Handset • Use the Remote Codes 274 - Brother International MFC-J491DW | Online Users Guide HTML - Page 282
Home > Fax > Telephone Services and External Devices > External and Extension Telephones > Connect an External or Extension Telephone Connect an External or Extension Telephone You can connect a separate telephone to - Brother International MFC-J491DW | Online Users Guide HTML - Page 283
Home > Fax > Telephone Services and External Devices > External and Extension Telephones > Operation from If you answer a call and no one is on the line: You should assume that you're receiving a manual fax. Press *51 and wait for the chirp or until the LCD shows [Receiving], and then hang up - Brother International MFC-J491DW | Online Users Guide HTML - Page 284
Home > Fax > Telephone Services and External Devices > External and Extension Telephones > Use a Non-Brother Cordless External Handset Use a Non-Brother Cordless External Handset If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless - Brother International MFC-J491DW | Online Users Guide HTML - Page 285
Home > Fax > Telephone Services and External Devices > External and Extension Telephones > Use the Remote Codes Use the Remote Codes Fax Receive Code If you answer a fax call on an - Brother International MFC-J491DW | Online Users Guide HTML - Page 286
Home > Fax > Telephone Services and External Devices > External and Extension Telephones > then press OK. Enter the new code. Press OK. 4. Press Stop/Exit. MFC-J690DW/MFC-J895DW 1. Press [Settings] > [All Settings] > [Fax] > [Setup Receive] > [Remote Codes]. 2. Do one of the following: • To change - Brother International MFC-J491DW | Online Users Guide HTML - Page 287
Home > Fax > Fax Reports Fax Reports • Set the Transmission Verification Report's Style • Set the Fax Journal's Interval Period • Print Reports 280 - Brother International MFC-J491DW | Online Users Guide HTML - Page 288
error. A portion of the fax's first page appears on the report. Off The report will not be printed. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Report Setting]. Press OK - Brother International MFC-J491DW | Online Users Guide HTML - Page 289
, the machine will print a Fax Journal report, and then erase all fax jobs from the Journal's memory. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK. b. Select [Report Setting]. Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 290
4. If you selected 6, 12, 24 hours, 2 or 7 days, press [Time] and enter the time of day using the touchscreen. Press [OK]. 5. If you selected [Every 7 Days], press [Day]. Press a or b to display the [Every Monday], [Every Tuesday], [Every Wednesday], [Every Thursday], [Every Friday], [Every Saturday - Brother International MFC-J491DW | Online Users Guide HTML - Page 291
Home > Fax > PC-FAX PC-FAX • PC-FAX for Windows • PC-FAX for Mac 284 - Brother International MFC-J491DW | Online Users Guide HTML - Page 292
Home > Fax > PC-FAX > PC-FAX for Windows PC-FAX for Windows • PC-FAX Overview (Windows) • Send a Fax Using PC-FAX (Windows) • Receive Faxes on Your Computer (Windows) 285 - Brother International MFC-J491DW | Online Users Guide HTML - Page 293
Home > Fax > PC-FAX > PC-FAX for Windows > PC-FAX Overview (Windows) PC-FAX Overview (Windows) Reduce paper consumption and save time by using Brother's PC-FAX software to send faxes directly from your machine. • Configure PC-FAX (Windows) • Configure your PC-Fax Address Book (Windows) 286 - Brother International MFC-J491DW | Online Users Guide HTML - Page 294
down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Setup Sending. • Windows 8 and Windows 10 Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the - Brother International MFC-J491DW | Online Users Guide HTML - Page 295
) > Configure your PC-Fax Address Book (Windows) Configure your PC-Fax Address Book (Windows) Add, edit and delete members and groups to personalize your Brother Address Book. • Add a Member to your PC-FAX Address Book (Windows) • Create a Group in your PC-FAX Address Book (Windows) • Edit Member or - Brother International MFC-J491DW | Online Users Guide HTML - Page 296
a fax using Brother PC-Fax software. 1. Do one of the following: • Windows 7 Click (Start) > All Programs > Brother > Brother Utilities. Click the then click Address Book (Send). • Windows 8 and Windows 10 Launch (Brother Utilities), and then click the drop-down list and select your model name - Brother International MFC-J491DW | Online Users Guide HTML - Page 297
3. Type the member's information in the corresponding fields. Only the Name field is required. 4. Click OK. Related Information • Configure your PC-Fax Address Book (Windows) 290 - Brother International MFC-J491DW | Online Users Guide HTML - Page 298
of the following: • Windows 7 Click (Start) > All Programs > Brother > Brother Utilities. Click the drop-down list and select your model name (if not then click Address Book (Send). • Windows 8 and Windows 10 Launch (Brother Utilities), and then click the drop-down list and select your model - Brother International MFC-J491DW | Online Users Guide HTML - Page 299
3. Type the name of the new group in the Group Name field. 4. In the Available Names field, select each name you want to include in the group, and then click Add >>. Members added to the group appear in the Group Members box. 5. When finished, click OK. Each group can contain up to 50 members. - Brother International MFC-J491DW | Online Users Guide HTML - Page 300
model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). • Windows 8 and Windows 10 Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar - Brother International MFC-J491DW | Online Users Guide HTML - Page 301
Book (Windows) Delete a Member or Group in your PC-FAX Address Book (Windows) 1. Do one of the following: • Windows 7 Click (Start) > All Programs > Brother > Brother Utilities. Click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar - Brother International MFC-J491DW | Online Users Guide HTML - Page 302
ASCII text file (*.csv), a vCard (an electronic business card), or Remote Setup Dial Data and save it on your computer. • You cannot export the group of the following: • Windows 7 Click (Start) > All Programs > Brother > Brother Utilities. Click the drop-down list and select your model name (if - Brother International MFC-J491DW | Online Users Guide HTML - Page 303
Select and add the items in the order you want them listed. 5. If you are exporting to an ASCII file, under the Divide Character section, select the Tab or Comma option to separate the data fields. 6. Click OK. 7. Browse to the folder on your computer where you want to save the data, type the file - Brother International MFC-J491DW | Online Users Guide HTML - Page 304
) You can import ASCII text files (*.csv), vCards (electronic business cards), or Remote Setup Dial Data into your Address Book. 1. Do one of the following: • Windows 7 Click (Start) > All Programs > Brother > Brother Utilities. Click the drop-down list and select your model name (if not already - Brother International MFC-J491DW | Online Users Guide HTML - Page 305
You must select and add fields from the Available Items list in the same order they are listed in the import text file. 5. If you are importing an ASCII file, under the Divide Character section, select the Tab or Comma option to separate the data fields. 6. Click OK. 7. Browse to the folder where - Brother International MFC-J491DW | Online Users Guide HTML - Page 306
is color and the receiving fax machine supports color faxes. 1. Create a file in any application on your computer. 2. Select the print command in your application. 3. Select Brother PC-FAX as your printer, and then complete your print operation. The Brother PC-FAX dialog box appears. 4. Type a fax - Brother International MFC-J491DW | Online Users Guide HTML - Page 307
Home > Fax > PC-FAX > PC-FAX for Windows > Receive Faxes on Your Computer (Windows) Receive Faxes on Your Computer (Windows) Use Brother's PC-FAX software to receive faxes on your computer, screen them and print only those faxes you want. • Receive Faxes Using PC-FAX Receive (Windows) 300 - Brother International MFC-J491DW | Online Users Guide HTML - Page 308
lets you view and store faxes on your computer. It is automatically installed when you install the Brother software and drivers and works on locally or network-connected machines. • PC-FAX Receive supports only black and white faxes. When you receive a color fax, your machine prints the color fax at - Brother International MFC-J491DW | Online Users Guide HTML - Page 309
select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Receive. • Windows 8 and Windows 10 Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar - Brother International MFC-J491DW | Online Users Guide HTML - Page 310
document format. Upload to Configure the path to the SharePoint server and select the option to upload automatically or manually (available only for Administrators). Device Select the Brother machine that you want to receive PC-FAX. Lock (available only for Administrators) Restrict users who do not - Brother International MFC-J491DW | Online Users Guide HTML - Page 311
's PC-FAX Receive on Your Computer (Windows) > Add Your Brother Machine to PC-FAX Receiving (Windows) Add Your Brother Machine to PC-FAX Receiving (Windows) • If you installed the machine following the instructions for a network user, then the machine should already be configured for your network - Brother International MFC-J491DW | Online Users Guide HTML - Page 312
5. To change the computer name that will appear on the machine's LCD, type the new name in the Enter your PC display name (Max 15 Characters) field. 6. Click OK. Related Information • Run Brother's PC-FAX Receive on Your Computer (Windows) 305 - Brother International MFC-J491DW | Online Users Guide HTML - Page 313
Home > Fax > PC-FAX > PC-FAX for Windows > Receive Faxes on Your Computer (Windows) > Receive Faxes Using PC-FAX Receive (Windows) > View Received PC-FAX Messages (Windows) View Received PC-FAX Messages (Windows) Receiving Status Icon Indicated Status Standby mode No unread messages Receiving - Brother International MFC-J491DW | Online Users Guide HTML - Page 314
Related Information • Receive Faxes Using PC-FAX Receive (Windows) 307 - Brother International MFC-J491DW | Online Users Guide HTML - Page 315
Home > Fax > PC-FAX > PC-FAX for Mac PC-FAX for Mac Use Brother's PC-FAX software to send faxes directly from your Mac without printing them. This feature helps reduce your paper consumption and save time. • Send Faxes from Your Application (Mac) 308 - Brother International MFC-J491DW | Online Users Guide HTML - Page 316
only black and white faxes. A black and white fax will be sent even if the original data is color and the receiving fax machine supports color faxes. 1. Create a document in a Mac application. 2. From an application, such as Apple TextEdit, click the File menu, and then select Print. 3. Click the - Brother International MFC-J491DW | Online Users Guide HTML - Page 317
To send a fax to more than one number, click the Add button after entering the first fax number and type the next fax number. The destination fax numbers will be listed in the Destination Fax Numbers field. 6. Click Print to send the fax. Related Information • PC-FAX for Mac 310 - Brother International MFC-J491DW | Online Users Guide HTML - Page 318
Home > PhotoCapture Center PhotoCapture Center • Print Photos Directly from Media • Copy Photos from Media to a Computer • Print Photos from ControlCenter4 (Windows) 311 - Brother International MFC-J491DW | Online Users Guide HTML - Page 319
card or USB flash drive inserted in the front of the machine. • Compatible Media • Important Information about Photo Printing • Print Photos from Media on the Brother Machine 312 - Brother International MFC-J491DW | Online Users Guide HTML - Page 320
Directly from Media > Compatible Media Compatible Media Related Models: MFC-J690DW/MFC-J895DW Your Brother machine has media drives (slots) for use with common data storage and digital camera media. IMPORTANT The USB direct interface supports only USB flash drives and digital cameras that use the - Brother International MFC-J491DW | Online Users Guide HTML - Page 321
Media > Important Information about Photo Printing Important Information about Photo Printing Related Models: MFC-J690DW/MFC-J895DW USB flash drive support is available only for certain models (MFC-J690DW/MFC-J895DW). Your machine is designed to be compatible with modern digital camera image files - Brother International MFC-J491DW | Online Users Guide HTML - Page 322
Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine Print Photos from Media on the Brother Machine • Preview and Print Photos from Media • Print a Photo Index Sheet (Thumbnails) from Media • Print Photos by Image Number • Print ID Photos • - Brother International MFC-J491DW | Online Users Guide HTML - Page 323
Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Preview and Print Photos from Media Preview and Print Photos from Media Related Models: MFC-J690DW/MFC-J895DW Preview your photos on the LCD before you print them. • If your photos are - Brother International MFC-J491DW | Online Users Guide HTML - Page 324
Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print a Photo Index Sheet (Thumbnails) from Media Print a Photo Index Sheet (Thumbnails) from Media Related Models: MFC-J690DW/MFC-J895DW Print a photo Index Sheet to see small preview versions of all - Brother International MFC-J491DW | Online Users Guide HTML - Page 325
Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print Photos by Image Number Print Photos by Image Number Related Models: MFC-J690DW/MFC-J895DW Before you can print an individual image, you must print the photo Index Sheet ( - Brother International MFC-J491DW | Online Users Guide HTML - Page 326
Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print ID Photos Print ID Photos Related Models: MFC-J690DW/MFC-J895DW Select a photo stored in a memory card or USB flash drive and print ID photos for your resume, passport and so on. - Brother International MFC-J491DW | Online Users Guide HTML - Page 327
> Print Photos from Media on the Brother Machine > Print Photos with Auto Cropping Print Photos with Auto Cropping Related Models: MFC-J690DW/MFC-J895DW If your photo is too long press or [OK]. 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Other Problems 320 - Brother International MFC-J491DW | Online Users Guide HTML - Page 328
from Media on the Brother Machine > Print Borderless Photos from Media Print Borderless Photos from Media Related Models: MFC-J690DW/MFC-J895DW This feature expands the , press or [OK]. 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Other Problems 321 - Brother International MFC-J491DW | Online Users Guide HTML - Page 329
Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print the Date from Your Photo's Data Print the Date from Your Photo's Data Related Models: MFC-J690DW/MFC-J895DW Print the date if it is already in your photo's information. The date - Brother International MFC-J491DW | Online Users Guide HTML - Page 330
Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print Settings for Photos Print Settings for Photos Related Models: MFC-J690DW/MFC-J895DW Press the [Print Settings] option to display the settings shown in the table. Option Print - Brother International MFC-J491DW | Online Users Guide HTML - Page 331
Home > PhotoCapture Center > Copy Photos from Media to a Computer Copy Photos from Media to a Computer If you would like to copy photos stored in a memory card or USB flash drive to a folder on your computer, follow the steps for your connection type and Operating System. • Before Copying Photos • - Brother International MFC-J491DW | Online Users Guide HTML - Page 332
Home > PhotoCapture Center > Copy Photos from Media to a Computer > Before Copying Photos Before Copying Photos Related Models: MFC-J690DW/MFC-J895DW IMPORTANT DO NOT start your computer with a memory card or USB flash drive in the media drive of the machine. You could lose your - Brother International MFC-J491DW | Online Users Guide HTML - Page 333
Local Connection Copy Photos from Media Over a Local Connection Related Models: MFC-J690DW/MFC-J895DW You can copy photos from media to your computer when it the media could be damaged. If you remove the media while your Brother machine is accessing the media, you must restart your computer before - Brother International MFC-J491DW | Online Users Guide HTML - Page 334
print on Photo (4" x 6")/(10 x 15 cm) and Photo L (3.5" x 5")/(9 x 13 cm) paper. (Available only for certain models) • For best results, use Brother paper. • When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper tray. 2. Click the (ControlCenter4) icon in - Brother International MFC-J491DW | Online Users Guide HTML - Page 335
, if needed. To print the image's timestamp in the lower-right corner of the image, select the Print Date check box. 11. To change other printer settings, click the Print Options... button. (For Advanced Mode only) 12. Click OK. 13. Click the Preview button to view the image on screen before - Brother International MFC-J491DW | Online Users Guide HTML - Page 336
Home > PhotoCapture Center > Print Photos from ControlCenter4 (Windows) > Edit Photos Using ControlCenter4 (Windows) Edit Photos Using ControlCenter4 (Windows) 3 4 5 1. This area shows which images are currently selected, and how many copies of each image will be printed. 2. These buttons - Brother International MFC-J491DW | Online Users Guide HTML - Page 337
5. Image Enhancement Nature Scene Select this option to enhance natural colors, such as green and blue. Night Scene Select this option to optimize the image adjustments for a night scene photo. Soft Light Select this option to soften bright edges. Related Information • Print Photos from - Brother International MFC-J491DW | Online Users Guide HTML - Page 338
Home > Network Network • Supported Basic Network Features • Network Management Software and Utilities • Additional Methods of Configuring Your Brother Machine for a Wireless Network • Advanced Network Features • Technical Information for Advanced Users 331 - Brother International MFC-J491DW | Online Users Guide HTML - Page 339
Status Monitor Yes Driver Deployment Wizard Yes Windows Server 2008/2012/2012 R2/2016 Yes macOS v10.10.5 macOS v10.11.x macOS v10.12.x Yes Yes Yes Yes Yes Yes Yes Related Information • Network 1 BRAdmin Light is available as a download from your model's page at support.brother.com. 2 BRAdmin - Brother International MFC-J491DW | Online Users Guide HTML - Page 340
Home > Network > Network Management Software and Utilities Network Management Software and Utilities Configure and change your Brother machine's network settings using a management utility. • Learn about Network Management Software and Utilities • Change Machine Settings from Your Computer 333 - Brother International MFC-J491DW | Online Users Guide HTML - Page 341
Brother Solutions Center at support.brother.com to download the latest version of Brother's BRAdmin Professional utility. • Node name: The node name appears in the current BRAdmin Professional window. The default node name is "BRNxxxxxxxxxxxx" for a wired network or "BRWxxxxxxxxxxxx" for a wireless - Brother International MFC-J491DW | Online Users Guide HTML - Page 342
To connect your machine to your wireless network, we recommend using the Brother installation disc. • Before Configuring Your Brother Machine for a Wireless Network • Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Machine for - Brother International MFC-J491DW | Online Users Guide HTML - Page 343
, you may want to consider selecting wired Ethernet for faster data transfer (supported models only), or USB for the fastest throughput speed. • Although the Brother machine can be used in both a wired and wireless network (supported models only), only one connection method can be used at a time - Brother International MFC-J491DW | Online Users Guide HTML - Page 344
page on the Brother Solutions Center at support.brother.com. MFC-J690DW/MFC-J895DW 1. Press [Settings] > [All Settings] > [Network] > [WLAN] > [WPS]. 2. When [Enable WLAN?] appears, press [Yes]. The wireless setup wizard starts. To cancel, press [No]. 3. When the touchscreen instructs you to - Brother International MFC-J491DW | Online Users Guide HTML - Page 345
Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network 338 - Brother International MFC-J491DW | Online Users Guide HTML - Page 346
the wireless LAN access point/router (1) doubles as the Registrar. 1 Type B Connection when another device (2), such as a computer, is used as the Registrar. 1 2 Routers or access points that support WPS are marked with this symbol: >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC - Brother International MFC-J491DW | Online Users Guide HTML - Page 347
or Windows 10 as a Registrar, you can install the printer driver after the wireless configuration by following the on-screen instructions. To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer or go to your model - Brother International MFC-J491DW | Online Users Guide HTML - Page 348
or Windows 10 as a Registrar, you can install the printer driver after the wireless configuration by following the on-screen instructions. To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer or go to your model - Brother International MFC-J491DW | Online Users Guide HTML - Page 349
of Configuring Your Brother Machine for a Wireless Network > Configure Your Machine for a Wireless Network When the SSID is Not Broadcast Configure Your Machine for a Wireless Network When the SSID is Not Broadcast >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW Before - Brother International MFC-J491DW | Online Users Guide HTML - Page 350
completed the wireless network setup. To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer, or go to your model's Downloads page on the Brother Solutions Center at support.brother.com. MFC-J690DW/MFC-J895DW Before - Brother International MFC-J491DW | Online Users Guide HTML - Page 351
You have completed the wireless network setup. To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer, or go to your model's Downloads page on the Brother Solutions Center at support.brother.com. Related Information - Brother International MFC-J491DW | Online Users Guide HTML - Page 352
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use Wi-Fi Direct® Use Wi-Fi Direct® • Print or Scan from Your Mobile Device Using Wi-Fi Direct • Configure Your Wi-Fi Direct Network • I Cannot Complete the Wireless Network Setup Configuration 345 - Brother International MFC-J491DW | Online Users Guide HTML - Page 353
point. Wi-Fi Direct supports wireless network configuration using the one-push or PIN Method of Wi-Fi Protected Setup™ (WPS). You can also configure a wireless network by manually setting a SSID and password. Your Brother machine's Wi-Fi Direct feature supports WPA2™ security with AES encryption - Brother International MFC-J491DW | Online Users Guide HTML - Page 354
> Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use Wi-Fi Direct® > Configure Method • Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Wi-Fi Direct Network Using the PIN Method • Configure Your - Brother International MFC-J491DW | Online Users Guide HTML - Page 355
Configuration Overview The following instructions offer five methods for configuring your Brother machine in a wireless network environment. Select the Your Wi-Fi Direct Network Manually 4. Does your mobile device support one-push configuration for Wi-Fi Protected Setup™ (WPS)? Option Yes No - Brother International MFC-J491DW | Online Users Guide HTML - Page 356
guide for instructions) when [Activate Wi-Fi Direct on other device.] appears. Press c on your Brother machine. This will start the Wi-Fi Direct setup. 4. Do one of the following: • When your Brother Wi-Fi Direct network setup. MFC-J690DW/MFC-J895DW If your mobile device supports Wi-Fi Direct, follow - Brother International MFC-J491DW | Online Users Guide HTML - Page 357
If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi Direct network setup. Related Information • Configure Your Wi-Fi Direct Network • Wi-Fi Direct Network Configuration Overview 350 - Brother International MFC-J491DW | Online Users Guide HTML - Page 358
guide for instructions) when [Activate Wi-Fi Direct on other device.] appears. Press c on your Brother machine. This will start the Wi-Fi Direct setup. 4. If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi Direct network setup. MFC-J690DW/MFC - Brother International MFC-J491DW | Online Users Guide HTML - Page 359
• Wi-Fi Direct Network Configuration Overview 352 - Brother International MFC-J491DW | Online Users Guide HTML - Page 360
machine, and then press OK. Follow the instructions, and then go to the next step. 5. If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi Direct network setup. MFC-J690DW/MFC-J895DW If your mobile device supports the PIN Method of Wi-Fi Direct - Brother International MFC-J491DW | Online Users Guide HTML - Page 361
Wi-Fi Direct setup. 3. Do one of the following: • When your Brother machine is the Group Owner (G/O), it will wait for a connection request from your mobile device. When [PIN Code] appears, enter the PIN displayed on your mobile device in the machine. Press [OK]. Follow the instructions. If the PIN - Brother International MFC-J491DW | Online Users Guide HTML - Page 362
Setup™ (WPS) >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW If your mobile device supports the PIN Method of Wi-Fi Protected Setup™ device's user's guide for instructions), and then press [OK] on your Brother machine. This will start the Wi-Fi Direct setup. 3. The - Brother International MFC-J491DW | Online Users Guide HTML - Page 363
Related Information • Configure Your Wi-Fi Direct Network • Wi-Fi Direct Network Configuration Overview 356 - Brother International MFC-J491DW | Online Users Guide HTML - Page 364
your mobile device's wireless network settings screen and enter the SSID name and password. 4. If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi Direct network setup. MFC-J690DW/MFC-J895DW If your mobile device does not support Wi-Fi Direct - Brother International MFC-J491DW | Online Users Guide HTML - Page 365
Home > Network > Advanced Network Features Advanced Network Features • Print the Network Configuration Report 358 - Brother International MFC-J491DW | Online Users Guide HTML - Page 366
Configuration Report. MFC-J690DW/MFC-J895DW 1. Press [Settings] > [All Settings] > [Print Reports] > [Network Configuration] > [Yes]. The machine prints the current Network Configuration Report. Related Information • Advanced Network Features • Where Can I Find My Brother Machine's Network - Brother International MFC-J491DW | Online Users Guide HTML - Page 367
Home > Network > Technical Information for Advanced Users Technical Information for Advanced Users • Reset the Network Settings to Factory Default • Print the WLAN Report 360 - Brother International MFC-J491DW | Online Users Guide HTML - Page 368
restores all wired (supported models only) and wireless network settings to the factory settings. • You can also reset the print server to its factory default settings using BRAdmin Light or BRAdmin Professional. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 369
wireless status. If the wireless connection fails, check the error code on the printed report. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC Information • Technical Information for Advanced Users • Wireless LAN Report Error Codes • My Brother Machine Cannot Print, Scan, or PC-FAX - Brother International MFC-J491DW | Online Users Guide HTML - Page 370
check the error code on the printed report and see the corresponding instructions in the table: Error Code TS-01 TS-02 TS-04 TS-05 TS-06 TS-07 Problem and Recommended Solutions The wireless setting is not activated. Change the wireless setting to ON. If a network cable is connected to your machine - Brother International MFC-J491DW | Online Users Guide HTML - Page 371
Problem router may be used as the default security settings. 2. See the documentation manually enter the SSID name. • The Network key may also be described as the Password, Security Key or Encryption Key. If you do not know the SSID and wireless the WLAN Report • My Brother Machine Cannot Print, Scan, - Brother International MFC-J491DW | Online Users Guide HTML - Page 372
Home > Security Security • Lock the Machine Settings 365 - Brother International MFC-J491DW | Online Users Guide HTML - Page 373
the Machine Settings Before turning on the machine's Access Lock, make a careful note of your password. If you forget the password, you must reset all passwords stored in the machine by contacting your administrator or Brother Customer Service. • About Using Memory Security • About Using TX Lock 366 - Brother International MFC-J491DW | Online Users Guide HTML - Page 374
Settings > About Using Memory Security About Using Memory Security Related Models: MFC-J895DW Memory Security lets you prevent unauthorized access to the machine. Although the Machine Settings • Set the Memory Security Password • Change the Memory Security Password • Turn Memory Security On/Off 367 - Brother International MFC-J491DW | Online Users Guide HTML - Page 375
> Lock the Machine Settings > About Using Memory Security > Set the Memory Security Password Set the Memory Security Password Related Models: MFC-J895DW Make a careful note of your password. 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security]. 2. Enter a four-digit - Brother International MFC-J491DW | Online Users Guide HTML - Page 376
> About Using Memory Security > Change the Memory Security Password Change the Memory Security Password Related Models: MFC-J895DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security] > [Set Password]. 2. Enter the registered four-digit number for the current - Brother International MFC-J491DW | Online Users Guide HTML - Page 377
Turn Memory Security On/Off Turn Memory Security On/Off Related Models: MFC-J895DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security] > [Set Security]. 2. Enter the registered four-digit password using the keyboard on the touchscreen. Press [OK]. The machine goes - Brother International MFC-J491DW | Online Users Guide HTML - Page 378
Fax Forwarding was already On) (MFC-J690DW) • Fax Storage (If Fax Storage was already On) (MFC-J690DW) • Remote Retrieval (If Fax Storage was already On) (MFC-J690DW) • PC-Fax Receive (If • Lock the Machine Settings • Set the TX Lock Password • Change the TX Lock Password • Turn TX Lock On/Off 371 - Brother International MFC-J491DW | Online Users Guide HTML - Page 379
> Lock the Machine Settings > About Using TX Lock > Set the TX Lock Password Set the TX Lock Password Related Models: MFC-J491DW/MFC-J497DW/MFC-J690DW >> MFC-J491DW/MFC-J497DW >> MFC-J690DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 380
Lock the Machine Settings > About Using TX Lock > Change the TX Lock Password Change the TX Lock Password Related Models: MFC-J491DW/MFC-J497DW/MFC-J690DW >> MFC-J491DW/MFC-J497DW >> MFC-J690DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 381
, and then press OK. If you enter the wrong password, the LCD displays [Wrong Password] and stays offline. The machine will stay in TX Lock Mode until the correct password is entered. MFC-J690DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [TX Lock] > [Set TX Lock]. 2. Enter - Brother International MFC-J491DW | Online Users Guide HTML - Page 382
Home > Mobile/Web Connect Mobile/Web Connect • Brother Web Connect • Google Cloud Print • AirPrint • Mobile Printing for Windows • Mopria® Print Service • Brother iPrint&Scan for mobile • Near-Field Communication (NFC) 375 - Brother International MFC-J491DW | Online Users Guide HTML - Page 383
Home > Mobile/Web Connect > Brother Web Connect Brother Web Connect • Brother Web Connect Overview • Online Services Used with Brother Web Connect • Conditions for Using Brother Web Connect • Set Up Brother Web Connect • Scan and Upload Documents Using Brother Web Connect • Upload a Document from an - Brother International MFC-J491DW | Online Users Guide HTML - Page 384
2. Scanning 3. Photos, images, documents and other files 4. Web Service To use Brother Web Connect, your Brother machine must be connected to a network that has access to the Internet, through either a wired or wireless connection. For network setups that use a proxy server, the machine must also be - Brother International MFC-J491DW | Online Users Guide HTML - Page 385
's website. The following table describes which file types can be used with each Brother Web Connect feature: Accessible Services Download and print images or save them to media (MFC-J690DW/ MFC-J895DW) Google Drive™ Evernote® Dropbox OneDrive Box JPEG PDF DOC DOCX XLS XLSX PPT OneNote JPEG - Brother International MFC-J491DW | Online Users Guide HTML - Page 386
Upload scanned images Upload images saved on media (MFC-J690DW/ MFC-J895DW) FaxForward to the online services (MFC-J690DW/ MFC-J895DW) Google Drive™ Evernote® Dropbox OneDrive Box PPTX JPEG PDF DOCX XLSX PPTX TIFF JPEG JPEG PDF TIFF OneNote Brother Creative Center JPEG PDF DOCX - XLSX PPTX - Brother International MFC-J491DW | Online Users Guide HTML - Page 387
Home > Mobile/Web Connect > Brother Web Connect > Conditions for Using Brother Web Connect Conditions for Using Brother Web Connect • Brother Software Installation for Using Brother Web Connect • Configure the Proxy Server Settings Using the Machine's Control Panel 380 - Brother International MFC-J491DW | Online Users Guide HTML - Page 388
. Windows To install the Brother software and connect your machine to a wireless or wired network, see the Quick Setup Guide. Mac To install the Full Driver & Software Package, go to your model's Downloads page on the Brother Solutions Center at support.brother.com. Related Information • Conditions - Brother International MFC-J491DW | Online Users Guide HTML - Page 389
Home > Mobile/Web Connect > Brother Web Connect > Conditions for Using Brother Web Connect > Configure the Proxy : • Proxy server address • Port number • User Name • Password >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the - Brother International MFC-J491DW | Online Users Guide HTML - Page 390
Web Connect > Set Up Brother Web Connect Set Up Brother Web Connect • Brother Web Connect Setup Overview • Create an Account for Each Online Service Before Using Brother Web Connect • Apply for Brother Web Connect Access • Register an Account on Your Brother Machine for Brother Web Connect • Set Up - Brother International MFC-J491DW | Online Users Guide HTML - Page 391
> Set Up Brother Web Connect > Brother Web Connect Setup Overview Brother Web Connect Setup Overview Configure the Brother Web Connect settings using the following procedure (when using Brother CreativeCenter, this procedure is not necessary): Step 1: Create an account with the service you want to - Brother International MFC-J491DW | Online Users Guide HTML - Page 392
Related Information • Set Up Brother Web Connect 385 - Brother International MFC-J491DW | Online Users Guide HTML - Page 393
an account. After creating an account, log on and use the account once with a computer before using the Brother Web Connect feature. Otherwise, you may not be able to access the service using Brother Web Connect. If you already have an account, there is no need to create an additional account. After - Brother International MFC-J491DW | Online Users Guide HTML - Page 394
access the website directly: Type bwc.brother.com into your web browser's address bar. The Brother Web Connect page launches. 2. Select the service you want to use. The actual screen may differ from the screen shown above. 3. Follow the on-screen instructions and apply for access. When finished - Brother International MFC-J491DW | Online Users Guide HTML - Page 395
will need it to register accounts to the machine. The temporary ID is valid for 24 hours. 5. Close the web browser. Now that you have a Brother Web Connect access ID, you must register this ID on your machine, and then use your machine to access the web - Brother International MFC-J491DW | Online Users Guide HTML - Page 396
the service you want. • You must apply for Brother Web Connect access to register an account on your machine. • Before you register an account, confirm that the correct date and time are set on the machine's control panel. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW - Brother International MFC-J491DW | Online Users Guide HTML - Page 397
on the LCD. Read the information, and then press [OK]. 2. Press a or b to display the service with which you want to register. Press the service name. 3. If information regarding Brother Web Connect appears, press [OK]. 4. Press [Register/Delete] > [Register Account]. 5. The machine will prompt you - Brother International MFC-J491DW | Online Users Guide HTML - Page 398
/Web Connect > Brother Web Connect > Set Up Brother Web Connect > Set Up Brother Web Connect for Brother CreativeCenter Set Up Brother Web Connect for Brother CreativeCenter Related Models: MFC-J690DW/MFC-J895DW Brother Web Connect is set up to work with Brother CreativeCenter automatically. No - Brother International MFC-J491DW | Online Users Guide HTML - Page 399
service's website. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press WEB. • If information regarding the Internet connection appears on the machine's LCD, read the information and press c. • Occasionally, updates or announcements about Brother - Brother International MFC-J491DW | Online Users Guide HTML - Page 400
• If you pressed [Scan] > [to Web], this option does not appear. • This option may not appear depending on the service. 7. Follow the on-screen instructions to complete this operation. Related Information • Brother Web Connect 393 - Brother International MFC-J491DW | Online Users Guide HTML - Page 401
Brother Web Connect Related Models: MFC-J690DW/MFC-J895DW Documents saved on media (such as a memory card or a USB flash drive) connected to the machine can be uploaded directly to a web service (For Hong Kong, Taiwan and Korea) Brother Web Connect supports only file names written in English. Files - Brother International MFC-J491DW | Online Users Guide HTML - Page 402
Brother Web Connect Download and Print Documents Using Brother Web Connect Related Models: MFC-J690DW/MFC documents. Certain services allow guest users to view documents that are public. When accessing a service or an account Kong, Taiwan and Korea Brother Web Connect supports only file names written - Brother International MFC-J491DW | Online Users Guide HTML - Page 403
Brother Web Connect > Download and Print Using Web Services Download and Print Using Web Services Related Models: MFC-J690DW/MFC-J895DW For information on Brother the on-screen instructions to complete this operation. Related Information • Download and Print Documents Using Brother Web Connect • - Brother International MFC-J491DW | Online Users Guide HTML - Page 404
Web Connect > Download and Print Documents Using Brother Web Connect > Download and Print Brother CreativeCenter Templates Download and Print Brother CreativeCenter Templates Related Models: MFC-J690DW/MFC-J895DW Brother CreativeCenter is not available in all countries. 1. Press d or c to display - Brother International MFC-J491DW | Online Users Guide HTML - Page 405
Brother Web Connect Related Models: MFC-J690DW/MFC-J895DW JPEG, PDF and Microsoft Office files can be downloaded from a service services allow guest users to view documents that are public. When accessing a service "BROTHER Brother Brother To access the service as a guest user accessed the service as a - Brother International MFC-J491DW | Online Users Guide HTML - Page 406
. • Some services do not require documents to be saved in albums. For documents not saved in albums, select [See Unsorted Files] or [See UnsortedPhotos] to select documents. You cannot download documents from other users if the documents are not saved in an album. Related Information • Brother Web - Brother International MFC-J491DW | Online Users Guide HTML - Page 407
> Mobile/Web Connect > Brother Web Connect > FaxForward to Cloud or E-mail FaxForward to Cloud or E-mail Related Models: MFC-J690DW/MFC-J895DW • Use the FaxForward to Cloud feature to automatically forward incoming faxes to your accounts with the available online services. 1 1. Web Service • Use the - Brother International MFC-J491DW | Online Users Guide HTML - Page 408
Mobile/Web Connect > Brother Web Connect > FaxForward to Cloud or E-mail > Turn On FaxForward to Cloud or E-mail Turn On FaxForward to Cloud or E-mail Related Models: MFC-J690DW/MFC-J895DW Turn on the FaxForward feature to automatically forward incoming faxes to either an online service or an inbox - Brother International MFC-J491DW | Online Users Guide HTML - Page 409
/Web Connect > Brother Web Connect > FaxForward to Cloud or E-mail > Turn Off FaxForward to Cloud or E-mail Turn Off FaxForward to Cloud or E-mail Related Models: MFC-J690DW/MFC-J895DW Turn off FaxForward when you want to stop incoming faxes from automatically going to either an online service or an - Brother International MFC-J491DW | Online Users Guide HTML - Page 410
Home > Mobile/Web Connect > Google Cloud Print Google Cloud Print • Google Cloud Print Overview • Before Using Google Cloud Print • Print from Google Chrome™ or Chrome OS™ • Print from Google Drive™ for Mobile • Print from Gmail™ Webmail Service for Mobile 403 - Brother International MFC-J491DW | Online Users Guide HTML - Page 411
Print Overview Google Cloud Print™ is a Google service that allows you to print to a printer registered to your Google account using a network- device (such as a mobile phone or computer) without installing the printer driver on the device. Printing from Android™ apps requires installing the Google - Brother International MFC-J491DW | Online Users Guide HTML - Page 412
Home > Mobile/Web Connect > Google Cloud Print > Before Using Google Cloud Print Before Using Google Cloud Print • Network Settings for Using Google Cloud Print • Register Your Machine with Google Cloud Print Using Google Chrome™ • Register Your Machine with Google Cloud Print Using Web Based - Brother International MFC-J491DW | Online Users Guide HTML - Page 413
use Google Cloud Print™, your Brother machine must be connected to a network that has access to the Internet, either through a wired or wireless connection. To connect and configure your machine correctly, see the Quick Setup Guide or related topics in this guide. Related Information • Before Using - Brother International MFC-J491DW | Online Users Guide HTML - Page 414
accounts.google.com/signup) and create an account. Make sure your Brother machine is idle before starting the registration process. The steps in the Google Cloud Print section, click Manage. 5. Follow the on-screen instructions to register your machine. 6. When a confirmation message appears on your - Brother International MFC-J491DW | Online Users Guide HTML - Page 415
and create an account. Make sure your Brother machine is idle before starting the registration . • If you have set a login password for Web Based Management, type your password in the Login box, then click . Google Account and follow the on- screen instructions to register your machine. 9. When you - Brother International MFC-J491DW | Online Users Guide HTML - Page 416
Related Information • Before Using Google Cloud Print • Set the Date and Time 409 - Brother International MFC-J491DW | Online Users Guide HTML - Page 417
Home > Mobile/Web Connect > Google Cloud Print > Print from Google Chrome™ or Chrome OS™ Print from Google Chrome™ or Chrome OS™ 1. Make sure your Brother machine is turned on. 2. Open the web page that you want to print. 3. Click the Google Chrome™ menu icon. 4. Click Print. 5. Select your machine - Brother International MFC-J491DW | Online Users Guide HTML - Page 418
Google Drive™ for Mobile Print from Google Drive™ for Mobile 1. Make sure your Brother machine is turned on. 2. Access Google Drive™ from your Android™ or or iOS Tap Print. 6. Select your machine from the printer list. 7. Change print options, if needed. 8. Tap or Print. Related Information • - Brother International MFC-J491DW | Online Users Guide HTML - Page 419
Webmail Service for Mobile Print from Gmail™ Webmail Service for Mobile 1. Make sure your Brother machine is turned on. 2. Access the Gmail™ webmail service , and then follow the instructions on your mobile device. 5. Tap Print. 6. Select your machine from the printer list. 7. Change print options - Brother International MFC-J491DW | Online Users Guide HTML - Page 420
Home > Mobile/Web Connect > AirPrint AirPrint • AirPrint Overview • Before Using AirPrint (macOS) • Print Using AirPrint • Scan Using AirPrint (macOS) • Send a Fax Using AirPrint (macOS) 413 - Brother International MFC-J491DW | Online Users Guide HTML - Page 421
to wirelessly print photos, email, web pages and documents from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver. AirPrint also lets you send faxes directly from your Mac computer without printing them and lets you scan documents to your Mac computer. (MFC - Brother International MFC-J491DW | Online Users Guide HTML - Page 422
on your Mac computer. 1. Select System Preferences from the Apple Menu. 2. Click Printers & Scanners. 3. Click the + icon below the Printers pane on the left. 4. Click Add Printer or Scanner.... The Add screen appears. 5. Select your Brother machine, and then select AirPrint from the Use pop-up menu - Brother International MFC-J491DW | Online Users Guide HTML - Page 423
Home > Mobile/Web Connect > AirPrint > Print Using AirPrint Print Using AirPrint • Print from iPad, iPhone, or iPod Touch • Print Using AirPrint (macOS) 416 - Brother International MFC-J491DW | Online Users Guide HTML - Page 424
Safari to open the page that you want to print. 3. Tap or . 4. Tap Print. 5. Make sure your Brother machine is selected. 6. If a different machine (or no printer) is selected, tap Printer. A list of available machines appears. 7. Tap your machine's name in the list. 8. Select the desired options - Brother International MFC-J491DW | Online Users Guide HTML - Page 425
machine is selected. If a different machine (or no printer) is selected, click the Printer pop-up menu, and then select your Brother machine. 5. Select the desired options, such as the number of pages to print and 2-sided printing (if supported by your machine). 6. Click Print. Related Information - Brother International MFC-J491DW | Online Users Guide HTML - Page 426
2. Select System Preferences from the Apple menu. 3. Click Printers & Scanners. 4. Select your Brother machine from the scanner list. 5. Click the Scan tab, to change the scanning settings if needed. You can crop the image manually by dragging the mouse pointer over the portion you want to scan when - Brother International MFC-J491DW | Online Users Guide HTML - Page 427
. • AirPrint supports only black and white fax documents. 1. Make sure your Brother machine is turned on. 2. On your Mac computer, open the file that you want to send as a fax. 3. Click the File menu, and then select Print. 4. Click the Printer pop-up menu, and then select Brother MFC-XXXX - Fax - Brother International MFC-J491DW | Online Users Guide HTML - Page 428
for Windows is a function to print wirelessly from your Windows mobile device. You can connect to the same network that your Brother machine is connected to and print without installing the printer driver on the device. Many Windows apps support this function. 2 1 3 1. Windows mobile device - Brother International MFC-J491DW | Online Users Guide HTML - Page 429
to the same network as your machine and print without additional setup. Many native Android™ apps support printing. 2 1 3 1. Android™ 4.4 or later 2. Wi-Fi® Connection 3. Your Brother Machine You must download the Mopria® Print Service from the Google Play™ Store and install it on your Android - Brother International MFC-J491DW | Online Users Guide HTML - Page 430
iPrint&Scan allows you to use features of your Brother machine directly from your Windows device, without using a computer. Download and install Brother iPrint&Scan from the Microsoft Store. For more detailed information, visit support.brother.com/ips. Related Information • Mobile/Web Connect - Brother International MFC-J491DW | Online Users Guide HTML - Page 431
(NFC) Related Models: MFC-J895DW Near-Field Communication (NFC) allows for simple transactions, data exchange and wireless connections between two devices that machine's control panel. You must download and install Brother iPrint&Scan to your Android™ device to use this feature. Related Information - Brother International MFC-J491DW | Online Users Guide HTML - Page 432
Home > ControlCenter ControlCenter Use Brother's ControlCenter software utility to quickly access your frequently-used applications. Using ControlCenter gives you direct access to specific applications. • ControlCenter4 (Windows) 425 - Brother International MFC-J491DW | Online Users Guide HTML - Page 433
) • Change the Operation Mode in ControlCenter4 (Windows) • Scan Using ControlCenter4 Home Mode (Windows) • Scan Using ControlCenter4 Advanced Mode (Windows) • Set Up the Brother Machine Using ControlCenter4 (Windows) • Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows) • Set Up the - Brother International MFC-J491DW | Online Users Guide HTML - Page 434
Home > ControlCenter > ControlCenter4 (Windows) > Change the Operation Mode in ControlCenter4 (Windows) Change the Operation Mode in ControlCenter4 (Windows) ControlCenter4 has two operation modes: Home Mode and Advanced Mode. You can change modes at any time. Home Mode Advanced Mode • Home Mode - Brother International MFC-J491DW | Online Users Guide HTML - Page 435
ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customize one-button scan actions. To change operation mode: 1. Click the (ControlCenter4) icon in the task tray, and then select Open. 2. Click the Configuration button, and then select - Brother International MFC-J491DW | Online Users Guide HTML - Page 436
Home > ControlCenter > ControlCenter4 (Windows) > Scan Using ControlCenter4 Home Mode (Windows) Scan Using ControlCenter4 Home Mode (Windows) Use ControlCenter4 Home Mode to access your machine's main features. • Scan Using ControlCenter4 Home Mode (Windows) • Save Scanned Data to a Folder as a PDF - Brother International MFC-J491DW | Online Users Guide HTML - Page 437
Home > ControlCenter > ControlCenter4 (Windows) > Scan Using ControlCenter4 Advanced Mode (Windows) Scan Using ControlCenter4 Advanced Mode (Windows) ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customize one-button scan actions. • - Brother International MFC-J491DW | Online Users Guide HTML - Page 438
Machine Using ControlCenter4 (Windows) Set Up the Brother Machine Using ControlCenter4 (Windows) 1. Click the (ControlCenter4) icon in the task tray, and then click Open. 2. Click the Device Settings tab. 3. Click the Remote Setup button. 4. Configure the settings as needed. Export Click to save - Brother International MFC-J491DW | Online Users Guide HTML - Page 439
and is unable to use Remote Setup, you may need to configure the firewall settings to allow communication through port numbers 137 and 161. • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings - Brother International MFC-J491DW | Online Users Guide HTML - Page 440
Home > ControlCenter > ControlCenter4 (Windows) > Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows) Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows) You can create up to three customized tabs, each including up to five customized buttons, with your preferred settings. - Brother International MFC-J491DW | Online Users Guide HTML - Page 441
Related Information • ControlCenter4 (Windows) 434 - Brother International MFC-J491DW | Online Users Guide HTML - Page 442
Home > Brother iPrint&Scan for Windows and Mac Brother iPrint&Scan for Windows and Mac • Brother iPrint&Scan Overview • Scan Using Brother iPrint&Scan (Mac) 435 - Brother International MFC-J491DW | Online Users Guide HTML - Page 443
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest application. • For Mac Download and install Brother iPrint&Scan from the App Store. Related Information • Brother iPrint&Scan for Windows and Mac • Brother iPrint&Scan for mobile 436 - Brother International MFC-J491DW | Online Users Guide HTML - Page 444
us at support.brother.com. Click FAQs & Troubleshooting and search for your model name. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • The ink cartridges are installed - Brother International MFC-J491DW | Online Users Guide HTML - Page 445
be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. • The ink absorber box absorbs the small amount of ink emitted during print head cleaning. One or more of the color ink cartridges Replace the ink cartridges. have reached the end - Brother International MFC-J491DW | Online Users Guide HTML - Page 446
may not detect the ink volume. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the - Brother International MFC-J491DW | Online Users Guide HTML - Page 447
-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up. Repairs resulting from the use of nonBrother supplies may not be covered under the stated product warranty. One or more of the ink cartridges - Brother International MFC-J491DW | Online Users Guide HTML - Page 448
the paper guides are set to or there is a problem with the memory Caller ID service from your Brother machine. • Move your Brother machine and the mobile device to an obstruction-free area. • If you are manually configuring the WiFi Direct network, make sure you have entered the correct password - Brother International MFC-J491DW | Online Users Guide HTML - Page 449
slot again. An ink cartridge is not installed correctly. Remove the new ink cartridge and reinstall it closed evenly at both ends. See Related Information: Printer Jam or Paper Jam. Paper dust has accumulated the tray. You did not set the paper guides in the tray to the indicators for the paper - Brother International MFC-J491DW | Online Users Guide HTML - Page 450
printer driver matches the size of paper in the tray. See Related Information: Print Settings (Windows) or Print Options (Mac). Replace Ink One or more of the ink cartridges Unable to Init. XX Unable to Print XX The machine has a mechanical problem. -OR- A foreign object, such as a paper clip or a - Brother International MFC-J491DW | Online Users Guide HTML - Page 451
not detect the ink cartridge. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. The ink cartridge must be replaced. Replace the ink cartridge with a new Genuine Brother Ink Cartridge. The wrong Brother model ink cartridge was installed. Check - Brother International MFC-J491DW | Online Users Guide HTML - Page 452
may not detect the ink volume. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the - Brother International MFC-J491DW | Online Users Guide HTML - Page 453
-in hub, are not supported. Unplug the device from the USB direct interface. The ink absorber box is nearly full. The ink absorber box must be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. • The ink absorber box absorbs the small - Brother International MFC-J491DW | Online Users Guide HTML - Page 454
sheet of paper in the manual feed slot. Remove the jammed Rear). Make sure the paper guides are set to the correct incorrectly formatted, or there is a problem with the memory card. Remove subscribed to the Caller ID service from your telephone company. Brother machine cannot find device are in the - Brother International MFC-J491DW | Online Users Guide HTML - Page 455
: Replace the Ink Cartridges. Do one of the following: • Refill the paper tray, and then follow the LCD instructions. • Remove and reload the paper, and then follow the LCD instructions. See Related Information: Load Paper. Remove the paper and reinsert it in the center of the manual feed slot - Brother International MFC-J491DW | Online Users Guide HTML - Page 456
the paper guides at the indicators for your paper size. See Related Information: Load Paper. 3. After you have checked the paper size and the paper orientation, follow the LCD instructions. If printing from your computer, make sure the paper size you selected in the printer driver matches the - Brother International MFC-J491DW | Online Users Guide HTML - Page 457
The machine has a mechanical problem. Disconnect the machine from the power for several minutes, and then reconnect it. (MFC-J690DW) If you cannot print received Unplug the device from the USB direct not supported has been connected to the interface. Turn the machine off and then USB direct - Brother International MFC-J491DW | Online Users Guide HTML - Page 458
your machine. Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions. Related Information • Troubleshooting • Transfer Your Faxes or Fax Journal Report • Error Messages When Using the Brother Web Connect Feature • Touchscreen - Brother International MFC-J491DW | Online Users Guide HTML - Page 459
Home > Troubleshooting > Error and Maintenance Messages > Transfer Your Faxes or Fax Journal Report Transfer Your Faxes or Fax to Transfer Received Faxes to Your Computer (Windows only) • Reset the Network Settings to Factory Default • Reset Your Brother Machine • Reset Functions Overview 452 - Brother International MFC-J491DW | Online Users Guide HTML - Page 460
Troubleshooting > Error and Maintenance Messages > Transfer Your Faxes or Fax Journal Report > Transfer Faxes to Another Fax Machine Transfer Faxes to Another Fax Machine If you have not set up your Station ID, you cannot enter Fax Transfer mode. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC - Brother International MFC-J491DW | Online Users Guide HTML - Page 461
the faxes from your machine's memory to your computer. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Stop/Exit to interrupt the error temporarily. 2. Make sure you have installed Brother software and drivers on your computer, and then turn on PC-FAX Receive on - Brother International MFC-J491DW | Online Users Guide HTML - Page 462
in the machine's memory when you set up PC-Fax Receive, the touchscreen will ask if you want to transfer the faxes to your computer. (MFC-J895DW) If Fax Preview is set to Off, you will be asked if you want to print backup copies. Press [Yes] to transfer all faxes - Brother International MFC-J491DW | Online Users Guide HTML - Page 463
ID, you cannot enter fax transfer mode. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Stop/Exit to interrupt the error temporarily. 2. Press Settings. 3. Press a or b to select the following: a. Select [Service]. Press OK. b. Select [Data Transfer]. Press OK - Brother International MFC-J491DW | Online Users Guide HTML - Page 464
model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. Connection Error Error Messages Cause (MFC-J491DW/MFC-J497DW) Connection Error 02 Network is not connected. Check that the machine is connected to the network. (MFC-J690DW/MFC-J895DW) Connection Error - Brother International MFC-J491DW | Online Users Guide HTML - Page 465
issued. Enter the correct temporary ID. Apply for Brother Web Connect access again and receive a new problems: • The file exceeds the service's limit on number of pixels, file size, etc. • The file type is not supported. • The file is corrupted. The file cannot be used: • Check the service - Brother International MFC-J491DW | Online Users Guide HTML - Page 466
Home > Troubleshooting > Document Jams Document Jams • Document is Jammed in the Top of the ADF Unit • Document is Jammed inside the ADF Unit • Remove Paper Scraps Jammed in the ADF • Error and Maintenance Messages 459 - Brother International MFC-J491DW | Online Users Guide HTML - Page 467
Home > Troubleshooting > Document Jams > Document is Jammed in the Top of the ADF Unit Document is Jammed in the Top of the ADF Unit 1. Remove any paper - Brother International MFC-J491DW | Online Users Guide HTML - Page 468
Home > Troubleshooting > Document Jams > Document is Jammed inside the ADF Unit Document is Jammed inside the ADF Unit 1. Remove any paper that is not jammed from the - Brother International MFC-J491DW | Online Users Guide HTML - Page 469
Home > Troubleshooting > Document Jams > Remove Paper Scraps Jammed in the ADF Remove Paper Scraps Jammed in the ADF 1. Lift the document cover. 2. Insert a piece of stiff paper, - Brother International MFC-J491DW | Online Users Guide HTML - Page 470
Home > Troubleshooting > Printer Jam or Paper Jam Printer Jam or Paper Jam Locate and remove the jammed paper. • Paper is Jammed Inside and in the Front of the • Paper is Jammed in the Back of the Machine (Jam C Rear) • Error and Maintenance Messages • Paper Handling and Printing Problems 463 - Brother International MFC-J491DW | Online Users Guide HTML - Page 471
Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed Inside and in Inside/Front], follow these steps: 1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J491DW/MFC-J497DW/MFC-J690DW) Before you unplug the machine from the power source, you can transfer your faxes that are - Brother International MFC-J491DW | Online Users Guide HTML - Page 472
1 IMPORTANT • DO NOT touch the encoder strip, a thin strip of plastic that stretches across the width of the machine (1). Doing this may cause damage to the machine. 1 • If the print head is in the right corner as shown in the illustration (2), you cannot move it. Follow these steps: a. Close the - Brother International MFC-J491DW | Online Users Guide HTML - Page 473
head to take out the paper. Hold the concave areas with the triangle marks as shown in the illustration (3) to move the print head. • If ink gets on your skin or clothing, immediately wash it off with soap or detergent. If your LCD error message was [Repeat Jam A Inside/Front], move - Brother International MFC-J491DW | Online Users Guide HTML - Page 474
If your LCD error message was [Repeat Jam A Inside/Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. 1 b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. 1 c. Slowly pull the jammed paper out of the machine. d. Close - Brother International MFC-J491DW | Online Users Guide HTML - Page 475
9. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 10. Reconnect the power cord. Related Information • Printer Jam or Paper Jam • Error and Maintenance Messages 468 - Brother International MFC-J491DW | Online Users Guide HTML - Page 476
Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Front of B Front], follow these steps: 1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J491DW/MFC-J497DW/MFC-J690DW) Before you unplug the machine from the power source, you can transfer your faxes that are - Brother International MFC-J491DW | Online Users Guide HTML - Page 477
If your LCD error message was [Repeat Jam B Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. 1 b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. 1 c. Slowly pull the jammed paper out of the machine. d. Close the Jam - Brother International MFC-J491DW | Online Users Guide HTML - Page 478
6. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 7. Reconnect the power cord. Related Information • Printer Jam or Paper Jam • Error and Maintenance Messages 471 - Brother International MFC-J491DW | Online Users Guide HTML - Page 479
> Printer Jam or Paper Jam > Paper is Jammed in the Back of the Machine (Jam C Rear) Paper is Jammed in the Back of the Machine (Jam C Rear) If the LCD displays [Jam C Rear], follow these steps: 1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J491DW/MFC-J497DW/MFC-J690DW) Before - Brother International MFC-J491DW | Online Users Guide HTML - Page 480
cover is closed completely. 7. Put the paper tray firmly back in the machine. 8. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 9. Reconnect the power cord. 473 - Brother International MFC-J491DW | Online Users Guide HTML - Page 481
Additional paper jam clear operations (MFC-J690DW/MFC-J895DW) If the LCD error message continues to appear and you repeatedly experience paper jams, do the following: 1. Unplug the machine from the AC power outlet and open the manual feed slot cover. 2. Load one sheet of thick A4 or Letter sized - Brother International MFC-J491DW | Online Users Guide HTML - Page 482
your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. Using non-Brother supplies may affect the print quality, hardware performance, and - Brother International MFC-J491DW | Online Users Guide HTML - Page 483
. Right-click the Brother MFC-XXXX Printer (where XXXX is your model name). Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected. One or more ink cartridges have reached the end - Brother International MFC-J491DW | Online Users Guide HTML - Page 484
setting in the printer driver or the Paper Type setting in the machine's menu matches the type of paper you are using. See Related Information: Change the Paper Size and Paper Type. See Related Information: Print Settings (Windows) or Print Options (Mac). Make sure your ink cartridges are fresh. The - Brother International MFC-J491DW | Online Users Guide HTML - Page 485
Brother Ink. To prolong print head life, provide the best ink cartridge Problems. Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides your computer, set the Media Type in the printer driver. Ink is smudged or wet when using Be sure - Brother International MFC-J491DW | Online Users Guide HTML - Page 486
are using Genuine Brother Ink. Paper Handling Difficulties Difficulties Suggestions The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place. Make sure the Jam Clear Cover at the back of the machine is closed. (MFC-J690DW) Return the photo - Brother International MFC-J491DW | Online Users Guide HTML - Page 487
Printer Jam or Paper Jam. Make sure the paper guides are Troubleshooting • Error and Maintenance Messages • Replace the Ink Cartridges • Unprintable Area • Check the Print Quality • Change the Paper Size and Paper Type • Acceptable Paper and Other Print Media • Clean the Print Head from Your Brother - Brother International MFC-J491DW | Online Users Guide HTML - Page 488
Photo L Paper in Photo Bypass Tray • Clean the Machine's Printer Platen • Clean the Paper Feed Rollers • Clean the Paper Pick-up Rollers • Printer Jam or Paper Jam • Shrink Page Size of an Oversized Base Pad • Change the Print Setting Options When Having Printing Problems • Reduce Printing Noise 481 - Brother International MFC-J491DW | Online Users Guide HTML - Page 489
services, call your service provider for connection instructions. service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem - Brother International MFC-J491DW | Online Users Guide HTML - Page 490
, VoIP, or MagicJack services, call your service provider for connection instructions. If you are using Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes. Another device or service at your location may be answering the call before your Brother - Brother International MFC-J491DW | Online Users Guide HTML - Page 491
Brother machine's EXT jack, and then plug the telephone line cord from your answering machine into the EXT jack. 3. Set your answering machine to answer within four rings. If you are having problems for people sending manual faxes. For services, call your service provider for connection instructions - Brother International MFC-J491DW | Online Users Guide HTML - Page 492
: Clean the Scanner. Related Information • If You Are Having Difficulty with Your Machine • Set Dial Tone Detection • Telephone Line Interference/VoIP • Troubleshooting • Set Tone or Pulse Dialing Mode • Choose the Correct Receive Mode • Set Easy Receive • Voice Mail • Distinctive Ring • Set the - Brother International MFC-J491DW | Online Users Guide HTML - Page 493
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Telephone and Fax Problems > Set Dial Tone Detection Set Dial Tone Detection Setting the Dial Tone to [Detection] will shorten the Dial Tone detect pause. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW - Brother International MFC-J491DW | Online Users Guide HTML - Page 494
services, Brother recommends changing the compatibility setting to [Basic(for VoIP)]. • [Normal] sets the modem speed at 14,400 bps. 3. Press Stop/Exit. • VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line. MFC-J690DW/MFC-J895DW - Brother International MFC-J491DW | Online Users Guide HTML - Page 495
Troubleshooting > If You Are Having Difficulty with Your Machine > Other Problems Other Problems choose the Brother TWAIN/WIA driver. OCR does MFC-J690DW/MFC-J895DW) Difficulties Removable Disk does not work correctly. Suggestions Make sure the Removable Disk function is set to on. If the problem - Brother International MFC-J491DW | Online Users Guide HTML - Page 496
on the computer screen. Suggestions Uninstall and reinstall the Brother driver. Make sure the machine is not showing an error message on the machine's display. Related Information • If You Are Having Difficulty with Your Machine • Troubleshooting • Clean the Scanner • Correct the Paper Feed to - Brother International MFC-J491DW | Online Users Guide HTML - Page 497
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems Network Problems • Use the Network Connection Repair Tool (Windows) • Where Can I Find My Brother Machine's Network Settings? • I Cannot Complete the Wireless Network Setup Configuration • My Brother Machine - Brother International MFC-J491DW | Online Users Guide HTML - Page 498
Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Use the Network Connection Repair Tool (Windows) Use the Network Connection Repair Tool (Windows) Use the Network Connection Repair Tool to fix the Brother Follow the on-screen instructions. 3. Check the diagnosis - Brother International MFC-J491DW | Online Users Guide HTML - Page 499
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Where Can I Find My Brother Machine's Network Settings? Where Can I Find My Brother Machine's Network Settings? • Change Machine Settings from Your Computer • Print the Network Configuration Report 492 - Brother International MFC-J491DW | Online Users Guide HTML - Page 500
the wireless network setup. Wireless Your security settings (SSID/ • password) are not correct. Confirm the SSID and password. - When you are configuring the network manually, the SSID and password are displayed on your Brother machine. If your mobile device supports the manual configuration - Brother International MFC-J491DW | Online Users Guide HTML - Page 501
, do the following: Action • If you are using your Brother machine as a client, confirm how many devices are allowed in the current Wi-Fi Direct network, and then check how many devices are connected. Interface For Windows If your wireless connection has been interrupted, and you have checked and - Brother International MFC-J491DW | Online Users Guide HTML - Page 502
Type any description, for example Brother PC-FAX Rx. • In Port number: Type 54926. • In Protocol: UDP is selected. See the instruction manual that came with your third-party Security/ Firewall Software or contact the software manufacturer. Wired/Wireless Your security software blocks your machine - Brother International MFC-J491DW | Online Users Guide HTML - Page 503
, click View devices and printers > Printers. - Windows Server 2012 R2 Click Control Wireless If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the Brother software and drivers and reinstall them. Related Information • Network Problems - Brother International MFC-J491DW | Online Users Guide HTML - Page 504
power cord is connected correctly and the Brother machine is turned on. • The access point/router or hub is turned on and its link button is blinking. Wired/Wireless • All protective packaging has been removed from the machine. • The ink cartridges are installed correctly. • The Scanner Cover - Brother International MFC-J491DW | Online Users Guide HTML - Page 505
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > I Want to Check that My IP address and subnet mask. Check the IP addresses for both your computer and your Brother machine. Confirm that the network address portions are the same. For example, if the subnet - Brother International MFC-J491DW | Online Users Guide HTML - Page 506
• My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network 499 - Brother International MFC-J491DW | Online Users Guide HTML - Page 507
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Google Cloud Print Problems Google Cloud Print Problems Difficulty My Brother machine is not displayed in the printer list. I cannot print. I cannot register my Brother machine with Google Cloud Print™. I do not see a - Brother International MFC-J491DW | Online Users Guide HTML - Page 508
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > AirPrint Problems AirPrint Problems Difficulty Suggestions My Brother machine is not displayed in the printer list. Make sure your Brother machine is turned on. Confirm the network settings. Move the mobile device closer - Brother International MFC-J491DW | Online Users Guide HTML - Page 509
Home > Troubleshooting > Check the Machine Information Check the Machine Information Follow these instructions to check your Brother machine's serial number, firmware version, and firmware update. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a - Brother International MFC-J491DW | Online Users Guide HTML - Page 510
Home > Troubleshooting > Reset Your Brother Machine Reset Your Brother Machine IMPORTANT (MFC-J491DW/MFC-J497DW/MFC-J690DW) When . >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Initial Setup]. Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 511
print server back to its default factory settings (includes Password and IP Address information). 3. [Address Book & Fax] (MFC models) Address Book & Fax resets the following settings: • Address Book and Setup Groups • Programmed fax jobs in the memory (MFC-J690DW/MFC-J895DW) Delayed Fax and Delayed - Brother International MFC-J491DW | Online Users Guide HTML - Page 512
Home > Routine Maintenance Routine Maintenance • Replace the Ink Cartridges • Clean Your Brother Machine • Check Your Brother Machine • Correct the Paper Feed to Clear Vertical Lines • Change the Print Setting Options When Having Printing Problems • Pack and Ship Your Brother Machine 505 - Brother International MFC-J491DW | Online Users Guide HTML - Page 513
does not apply to any problem that is caused by the use of unauthorized third-party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies. 1. Open the ink cartridge cover (1). If one or - Brother International MFC-J491DW | Online Users Guide HTML - Page 514
for the color indicated on the LCD, and take out the ink cartridge. IMPORTANT • DO NOT touch the cartridge in the area indicated (1); this can prevent the machine from detecting the cartridge. 1 • Quickly shake just the black ink cartridge horizontally 15 times as shown, before inserting it into the - Brother International MFC-J491DW | Online Users Guide HTML - Page 515
date written on the cartridge package. • DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge. Related Information • Routine Maintenance • Error and Maintenance Messages • Paper Handling and Printing Problems • Pack and Ship Your Brother Machine 508 - Brother International MFC-J491DW | Online Users Guide HTML - Page 516
the Scanner • Clean the Print Head from Your Brother Machine • Clean the Print Head from Your Computer (Windows) • Clean the Print Head from Your Computer (Mac) • Clean the Machine's LCD • Clean the Outside of the Machine • Clean the Machine's Printer Platen • Clean the Paper Feed Rollers • Clean - Brother International MFC-J491DW | Online Users Guide HTML - Page 517
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Scanner Clean the Scanner 1. Unplug the machine from the AC power outlet. 2. Lift the document cover (1). Clean the scanner glass (2) and the - Brother International MFC-J491DW | Online Users Guide HTML - Page 518
Related Information • Clean Your Brother Machine • Telephone and Fax Problems • Other Problems 511 - Brother International MFC-J491DW | Online Users Guide HTML - Page 519
, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service. • You can also clean the print head from your computer. MFC-J690DW/MFC-J895DW 1. Press [Settings - Brother International MFC-J491DW | Online Users Guide HTML - Page 520
Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems • Clean the Print Head from Your Computer (Windows) • Clean the Print Head from Your Computer (Mac) 513 - Brother International MFC-J491DW | Online Users Guide HTML - Page 521
and Sound group, click View devices and printers. 2. Right-click the Brother MFC-XXXX Printer icon (where XXXX is your model name), and then select Printing preferences. If printer driver options appear, select your printer driver. The printer driver dialog box appears. 3. Click the Maintenance tab - Brother International MFC-J491DW | Online Users Guide HTML - Page 522
there is a print quality problem, start the cleaning process manually. 1. Select System Preferences from the Apple menu. 2. Select Printers & Scanners, and then select cleaning. Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems • Clean the Print Head from Your - Brother International MFC-J491DW | Online Users Guide HTML - Page 523
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's LCD Clean the Machine's LCD IMPORTANT DO NOT use liquid cleaners (including ethanol). 1. before the power goes off. 2. Clean the LCD with a dry, soft lint-free cloth. Related Information • Clean Your Brother Machine 516 - Brother International MFC-J491DW | Online Users Guide HTML - Page 524
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Outside of the Machine remove dirt from the control panel. It may crack the panel. 1. If the paper support flap is open, close it, and then close the paper support. 2. Pull the paper tray (1) completely out of the machine. 1 3. Wipe - Brother International MFC-J491DW | Online Users Guide HTML - Page 525
lift the scanner cover into the open position. 2. Clean the machine's printer platen (1) and the area around it, wiping off scattered ink with a dry, soft lint-free cloth. 1 2 IMPORTANT DO NOT the power cord. Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems 518 - Brother International MFC-J491DW | Online Users Guide HTML - Page 526
Maintenance > Clean Your Brother Machine > Clean the Paper Feed Rollers Clean the Paper Feed Rollers If the paper feed rollers are stained with ink or have a buildup of paper dust, it may cause paper feed problems. 1. Unplug the machine from the AC power outlet. 2. If the paper support flap is open - Brother International MFC-J491DW | Online Users Guide HTML - Page 527
Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems 520 - Brother International MFC-J491DW | Online Users Guide HTML - Page 528
paper left in the tray. 1. If the paper support flap is open, close it, and then close the paper support. 2. Pull the paper tray (1) completely out of the machine. 1 3. Clean the Base Pad (1) with a soft lint-free cloth moistened with water. For MFC-J690DW, clean also the Base Pad (2) for the photo - Brother International MFC-J491DW | Online Users Guide HTML - Page 529
> Clean Your Brother Machine > Clean the Paper Pick-up Rollers Clean the Paper Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly. 1. Unplug the machine from the AC power outlet. 2. If the paper support flap (1) is - Brother International MFC-J491DW | Online Users Guide HTML - Page 530
Home > Routine Maintenance > Check Your Brother Machine Check Your Brother Machine • Check the Print Quality • Check the Print Alignment from Your Brother Machine • Check the Ink Volume • Monitor Machine Status from Your Computer (Windows) • Monitor Machine Status from Your Computer (Mac) 523 - Brother International MFC-J491DW | Online Users Guide HTML - Page 531
head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service. IMPORTANT DO NOT touch the print head. Touching the print head may - Brother International MFC-J491DW | Online Users Guide HTML - Page 532
print head nozzle is cleaned, the horizontal lines are gone. MFC-J690DW/MFC-J895DW 1. Press [Settings] > [Maintenance] > [Improve Print Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service - Brother International MFC-J491DW | Online Users Guide HTML - Page 533
head nozzle is clogged, the printed sample looks like this. After the print head nozzle is cleaned, the lines are gone. Related Information • Check Your Brother Machine • Paper Handling and Printing Problems 526 - Brother International MFC-J491DW | Online Users Guide HTML - Page 534
Your Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup - Brother International MFC-J491DW | Online Users Guide HTML - Page 535
adjusted correctly, text looks blurry or crooked, like this. After the print alignment is adjusted correctly, text looks like this. 5. Press . Related Information • Check Your Brother Machine • Paper Handling and Printing Problems 528 - Brother International MFC-J491DW | Online Users Guide HTML - Page 536
] menu screen, and then select [Ink Cartridge Model]. Press OK and follow the instruction on the LCD. 3. Press Stop/Exit. You can also check the ink volume from your computer. MFC-J690DW/MFC-J895DW 1. Press [Ink] > [Ink Volume]. The touchscreen displays the ink volume. • You can also press - Brother International MFC-J491DW | Online Users Guide HTML - Page 537
You can also check the ink volume from your computer. Related Information • Check Your Brother Machine • Touchscreen LCD Overview • Settings Screen Overview • Print a Document (Windows) • Print a Document (Mac) • Monitor Machine Status from Your Computer (Windows) 530 - Brother International MFC-J491DW | Online Users Guide HTML - Page 538
access the troubleshooting website. Visit the Genuine Supplies website Click the Visit the Genuine Supplies website button for more information on Brother genuine supplies. Error icons Icon Description The ink level is low. The ink cartridge is at the end of its life. There is a problem with the - Brother International MFC-J491DW | Online Users Guide HTML - Page 539
• Status Monitor Indicators and What They Mean (Windows) • Turn Off the Show Status Monitor Feature (Windows) • Turn Off the Status Monitor (Windows) • Cancel a Print Job (Windows) • Check the Ink Volume 532 - Brother International MFC-J491DW | Online Users Guide HTML - Page 540
Monitor Indicators and What They Mean (Windows) Status Monitor Indicators and What They Mean (Windows) When you start up your computer, the Brother Status Monitor icon appears on the task tray. • A green icon indicates the normal stand-by condition. • A yellow icon indicates a warning. • A red icon - Brother International MFC-J491DW | Online Users Guide HTML - Page 541
Show Status Monitor feature lets you know if there is a problem with a device that your computer is monitoring. The default setting is Only when printing from this PC. To turn it off, follow these steps: 1. Right-click the (Brother Status Monitor) icon or window, select the Status Monitor Settings - Brother International MFC-J491DW | Online Users Guide HTML - Page 542
Machine Status from Your Computer (Windows) > Turn Off the Status Monitor (Windows) Turn Off the Status Monitor (Windows) 1. Right-click the 2. Click OK. (Brother Status Monitor) icon or window, and then select Exit. Related Information • Monitor Machine Status from Your Computer (Windows) 535 - Brother International MFC-J491DW | Online Users Guide HTML - Page 543
. To set the interval at which the software updates the machine status information, click the Brother Status Monitor menu, and then select Preferences. Error icons Icon Description The ink level is low. The ink cartridge is at the end of its life. There is a problem with the ink cartridge. 536 - Brother International MFC-J491DW | Online Users Guide HTML - Page 544
Related Information • Check Your Brother Machine 537 - Brother International MFC-J491DW | Online Users Guide HTML - Page 545
select the following: a. Select [General Setup]. Press OK. b. Select [Maintenance]. Press OK. c. Select [Impr. PrintQuality]. Press OK. d. Select [Correct Paper Feed]. Press OK. 3. Press c, and then follow the instructions on the LCD. MFC-J690DW/MFC-J895DW 1. Press [Ink] > [Improve Print Quality - Brother International MFC-J491DW | Online Users Guide HTML - Page 546
printing from your computer, change the settings in the printer driver. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK. b. Select [Maintenance]. Press OK. c. Select [Print Setting - Brother International MFC-J491DW | Online Users Guide HTML - Page 547
• Prevent Smudged Printouts and Paper Jams (Mac) • Print Settings (Windows) • Print Options (Mac) 540 - Brother International MFC-J491DW | Online Users Guide HTML - Page 548
Brother Machine Pack and Ship Your Brother process may lead to print problems and possible damage to the ink cartridge cover. 7. Press the ink release levers to release the ink cartridges and then take out the ink cartridges. 8. Install the orange protective part and then close the ink cartridge - Brother International MFC-J491DW | Online Users Guide HTML - Page 549
1 • If you are not able to find the orange protective part, ship the machine without it. DO NOT leave the ink cartridges in the machine during shipping. 9. Wrap the machine in the bag. 10. Pack the machine in the original carton with the original packing material as - Brother International MFC-J491DW | Online Users Guide HTML - Page 550
If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your "Exchange" machine. 11. Close the carton and tape it shut. Related Information • Routine Maintenance • Replace the Ink Cartridges 543 - Brother International MFC-J491DW | Online Users Guide HTML - Page 551
Home > Machine Settings Machine Settings Customize settings and features, create shortcuts, and work with options displayed on the machine's LCD to make your Brother machine a more efficient work tool. • Change Machine Settings from the Control Panel • Change Machine Settings from Your Computer 544 - Brother International MFC-J491DW | Online Users Guide HTML - Page 552
Home > Machine Settings > Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel • In the Event of Power Failure (Memory Storage) • General Settings • Save Your Favorite Settings as a Shortcut • Print Reports • Settings and Features Tables 545 - Brother International MFC-J491DW | Online Users Guide HTML - Page 553
Settings from the Control Panel > In the Event of Power Failure (Memory Storage) In the Event of Power Failure (Memory Storage) MFC-J491DW/MFC-J497DW/MFC-J690DW • Your menu settings are stored permanently and will not be lost. • Temporary settings (for example: Contrast and Overseas Mode) will be - Brother International MFC-J491DW | Online Users Guide HTML - Page 554
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings General Settings • Adjust the Machine Volume • Change for Daylight Saving Time Automatically • Set Sleep Mode Countdown • Set the Machine to Power Off Automatically • Set the Date and Time • Adjust the LCD - Brother International MFC-J491DW | Online Users Guide HTML - Page 555
> General Settings > Adjust the Machine Volume Adjust the Machine Volume >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK. b. Select [Volume]. Press OK. 3. Press a or b to select - Brother International MFC-J491DW | Online Users Guide HTML - Page 556
& Time] setting. This feature is available only in the USA and Canada. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Initial Setup]. Press OK. b. Select [Date & Time]. Press OK. c. Select [Auto Daylight - Brother International MFC-J491DW | Online Users Guide HTML - Page 557
start printing when it receives a print job or a fax. Use these instructions to set a time delay (countdown) before the machine enters Sleep Mode. MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup - Brother International MFC-J491DW | Online Users Guide HTML - Page 558
is connected to a wireless network. • [WLAN Enable] is set to [On] or [WLAN] is selected in the [Network I/F] setting. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK. b. Select - Brother International MFC-J491DW | Online Users Guide HTML - Page 559
and time to each fax you send by setting your Station ID. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Initial Setup]. Press OK. b. Select [Date & Time]. Press OK. c. Select [Date]. Press OK. 3. Enter - Brother International MFC-J491DW | Online Users Guide HTML - Page 560
Press [OK]. (For example, enter 19:45 for 7:45 PM.) 11. Press . Related Information • General Settings • Register Your Machine with Google Cloud Print Using Web Based Management • Set Your Station ID 553 - Brother International MFC-J491DW | Online Users Guide HTML - Page 561
difficulty reading the LCD, changing the brightness setting may help. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK. b. Select [LCD Settings]. Press OK. c. Select [Backlight - Brother International MFC-J491DW | Online Users Guide HTML - Page 562
LCD Backlight Stays On Set how long the LCD backlight stays on. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK. b. Select [LCD Settings]. Press OK. c. Select [Dim Timer]. Press OK - Brother International MFC-J491DW | Online Users Guide HTML - Page 563
fax machine, see Set the date and time and Set your Station ID. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Initial Setup]. Press OK. b. Select [Station ID]. Press OK. 3. Press a or b to select [Fax - Brother International MFC-J491DW | Online Users Guide HTML - Page 564
Related Information • General Settings • Transfer Faxes to Another Fax Machine • Transfer the Fax Journal Report to Another Fax Machine • Enter Text on Your Brother Machine • Set the Date and Time 557 - Brother International MFC-J491DW | Online Users Guide HTML - Page 565
or Pulse Dialing Mode Your Brother machine is set for a Tone dialing service. If you have a Pulse dialing (rotary) service, you must change the dialing mode. This feature is not available in some countries. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings - Brother International MFC-J491DW | Online Users Guide HTML - Page 566
the Quiet Mode setting is turned on, appears on the Home screen. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK. b. Select [Quiet Mode]. Press OK. c. Select [On] or [Off]. Press - Brother International MFC-J491DW | Online Users Guide HTML - Page 567
language if needed. This feature is not available in some countries. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Initial Setup]. Press OK. b. Select [Local Language]. Press OK. c. Select your language - Brother International MFC-J491DW | Online Users Guide HTML - Page 568
> Change the Keyboard Setting Change the Keyboard Setting Related Models: MFC-J690DW/MFC-J895DW You can choose the type of keyboard for the LCD. 1. Press [Settings] > [All Settings] > [General Setup] > [Keyboard Settings]. 2. Press [QWERTY] or [ABC]. 3. Press . Related Information • General - Brother International MFC-J491DW | Online Users Guide HTML - Page 569
Home > Machine Settings > Change Machine Settings from the Control Panel > Save Your Favorite Settings as a Shortcut Save Your Favorite Settings as a Shortcut • Add Shortcuts • Change or Delete Shortcuts 562 - Brother International MFC-J491DW | Online Users Guide HTML - Page 570
Settings as a Shortcut > Add Shortcuts Add Shortcuts Related Models: MFC-J690DW/MFC-J895DW You can add the Fax, Copy, Scan, Web Connect apply these settings instead of manually re-entering them. Some Shortcut menus are not available depending on your model. These instructions describe how to add a - Brother International MFC-J491DW | Online Users Guide HTML - Page 571
a Shortcut > Change or Delete Shortcuts Change or Delete Shortcuts Related Models: MFC-J690DW/MFC-J895DW You can change the settings in a Shortcut. You cannot change a Touch Shortcut. Follow the LCD instructions. Related Information • Save Your Favorite Settings as a Shortcut • Enter Text on Your - Brother International MFC-J491DW | Online Users Guide HTML - Page 572
Home > Machine Settings > Change Machine Settings from the Control Panel > Print Reports Print Reports • Reports • Print a Report • Fax Reports • Telephone and Fax Problems 565 - Brother International MFC-J491DW | Online Users Guide HTML - Page 573
. Network Configuration (network models) The Network Configuration report prints a list of your current network settings. WLAN Report (wireless models) The WLAN Report prints the wireless LAN connectivity diagnosis. Caller ID history The Caller ID history report prints a list of the available Caller - Brother International MFC-J491DW | Online Users Guide HTML - Page 574
Home > Machine Settings > Change Machine Settings from the Control Panel > Print Reports > Print a Report Print a Report >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Print Reports]. Press OK. b. Select - Brother International MFC-J491DW | Online Users Guide HTML - Page 575
Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features Tables Settings and Features Tables • Settings Tables (1.8" Color LCD) • Features Tables (1.8" Color LCD) • Settings Tables (2.7" touchscreen models) • Features Tables (2.7" touchscreen models) 568 - Brother International MFC-J491DW | Online Users Guide HTML - Page 576
(1.8" Color LCD) Related Models: MFC-J491DW/MFC-J497DW These tables will help you understand your machine's menu selections and options. Settings > [General Setup] Level 1 Maintenance Level 2 Impr. PrintQuality Print Head Cleaning Ink Volume Ink Cartridge Model Print Setting Options Paper Type - Brother International MFC-J491DW | Online Users Guide HTML - Page 577
to allocate the IP address from the link-local address range automatically. Turn the IPv6 protocol on or off. For more information, go to the Brother Solutions Center at support.brother.com to see FAQs & Troubleshooting. Configure your wireless network settings manually. 570 - Brother International MFC-J491DW | Online Users Guide HTML - Page 578
Manual Group Owner Device Information Status Information Web Connect Settings I/F Enable Proxy Settings WLAN Enable Network Reset - Level 3 Descriptions - Configure your wireless network settings using the Brother installation disc. - Configure your wireless Password - Turn wireless - Brother International MFC-J491DW | Online Users Guide HTML - Page 579
wireless LAN on the Home screen. Settings > [Initial Setup] Level 1 Date & Time Station ID Date Time Clock Type (USA and Canada only) Auto Daylight (USA and Canada only) - - Descriptions Add the date transmission difficulties. VoIP service providers offer fax support using various standards. - Brother International MFC-J491DW | Online Users Guide HTML - Page 580
Features Tables (1.8" Color LCD) Related Models: MFC-J491DW/MFC-J497DW FAX Level 1 Level 2 Descriptions Fax Setup Groups Set up Group numbers for broadcasting. Change Change Address Book numbers. Delete Delete Address Book numbers. Set New Default - Save your settings as the default - Brother International MFC-J491DW | Online Users Guide HTML - Page 581
that is removed. Color Copy Settings Set New Default - Save your settings as the default. Factory Reset - Restore all settings back to the factory settings. WEB Level 1 Descriptions Web Connect the Brother machine to an Internet service. [Address Book] Level 1 Descriptions Search Dial by - Brother International MFC-J491DW | Online Users Guide HTML - Page 582
pressing or WiFi on the control panel. Level 1 Descriptions Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. WPS Configure your wireless network settings using the one-button push method - Brother International MFC-J491DW | Online Users Guide HTML - Page 583
Print Head Cleaning Ink Volume Ink Cartridge Model Print Setting Options Wi-Fi TCP/IP Setup Wizard WLAN Assistant WPS WPS w/ PIN Code WLAN Status MAC Address Quiet Mode Tray Setting Paper Type (MFC-J895DW) Paper Size (MFC-J895DW) Paper Type (MFC-J690DW) Paper Size (MFC-J690DW) Fax Preview - Brother International MFC-J491DW | Online Users Guide HTML - Page 584
MFC-J895DW) All Settings - [General Setup] Level 3 - Descriptions Configure the detailed settings. [Settings] > [All Settings] > [General Setup instructions. Clean the print head according to the LCD instructions. - Check the available ink volume. - Check your ink cartridge the default Scan - Brother International MFC-J491DW | Online Users Guide HTML - Page 585
Memory Security (MFC-J895DW) TX Lock (MFC-J690DW) Distinctive (USA and Canada only) Level you are away from your machine), or the cloud service. If you select Fax Forward, or Forward to top of received faxes. - Select the initial setup for the Transmission Verification Report. - Set the - Brother International MFC-J491DW | Online Users Guide HTML - Page 586
code. [Settings] > [All Settings] > [Network] Level 1 Wired LAN (MFC-J895DW) WLAN Level 2 TCP/IP Ethernet Wired Status MAC Address TCP/IP Level 3 . For more information, go to the Brother Solutions Center at support.brother.com to see FAQs & Troubleshooting. - Select the Ethernet link mode. - Brother International MFC-J491DW | Online Users Guide HTML - Page 587
Connect Settings Network I/F (MFC-J895DW) I/F Enable - - - Message from Brother Status - Proxy Settings Proxy Connection Address Port User Name Password - - Level 4 Descriptions - Configure your wireless network settings manually. - Configure your wireless network settings using - Brother International MFC-J491DW | Online Users Guide HTML - Page 588
(MFC-J690DW) Network Reset Level 2 - - [Print Reports] Level 3 - - Level 4 Descriptions - Turn wireless network Setup] [Settings] > [All Settings] > [Initial Setup] Level 1 Date & Time Station ID Tone/Pulse Level 2 Date Time Clock Type (USA and Canada only) Auto Daylight (USA and Canada - Brother International MFC-J491DW | Online Users Guide HTML - Page 589
because the line was busy. - Shorten the dial tone detect pause. - Adjust the equalization for transmission difficulties. VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, select Basic (for VoIP). Machine Reset Restore all - Brother International MFC-J491DW | Online Users Guide HTML - Page 590
from the Control Panel > Settings and Features Tables > Features Tables (2.7" touchscreen models) Features Tables (2.7" touchscreen models) Related Models: MFC-J690DW/MFC-J895DW [Fax] (When [Fax Preview] is [Off]) Level 1 Pause Address Book Call History Options Level 2 - (Search:) Edit Redial - Brother International MFC-J491DW | Online Users Guide HTML - Page 591
Store Address Book numbers, set up Group numbers for Broadcasting, and change and delete Address Book numbers. Save your settings as the default. Restore all settings back to the factory settings. Save the current settings as a shortcut. [Fax] (When [Fax Preview] is [On]) Level 1 Sending - Brother International MFC-J491DW | Online Users Guide HTML - Page 592
and then send a fax to it, add it to the Address Book, or delete it. Search within the Address Book. (Search:) Edit Set New Default Factory Reset - - - Store Address Book numbers, set up Group numbers for Broadcasting, and change and delete Address Book numbers. Save your settings as the - Brother International MFC-J491DW | Online Users Guide HTML - Page 593
Level 1 Options Level 2 Enlarge/Reduce 2-sided Copy Density Remove Background Color Stack/Sort Page Layout Advanced Settings (MFC-J895DW) Set New Default Factory Reset Level 3 Descriptions 100% - Enlarge Select an enlargement ratio for the next copy. Reduce Select a reduction ratio for the - Brother International MFC-J491DW | Online Users Guide HTML - Page 594
your resume, passport and so on. [Web] Level 1 Descriptions Web Connect the Brother machine to an Internet service. [Apps] Level 1 Descriptions Apps Connect the Brother machine to the Brother Apps service. [Shortcuts] Level 1 Add Shortcut Level 2 Copy Fax Scan Level 3 Descriptions - Change - Brother International MFC-J491DW | Online Users Guide HTML - Page 595
paper on which the ink dries very slowly. (Wi-Fi Setup) Level 1 Descriptions Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. WPS Configure your wireless network settings using the - Brother International MFC-J491DW | Online Users Guide HTML - Page 596
Home > Machine Settings > Change Machine Settings from Your Computer Change Machine Settings from Your Computer • Change the Machine Settings Using Remote Setup • Where Can I Find My Brother Machine's Network Settings? • Network Management Software and Utilities 589 - Brother International MFC-J491DW | Online Users Guide HTML - Page 597
> Change the Machine Settings Using Remote Setup Change the Machine Settings Using Remote Setup The Remote Setup program lets you configure many of your Brother machine's settings from your computer. When you start Remote Setup, the settings on your Brother machine will be downloaded to your - Brother International MFC-J491DW | Online Users Guide HTML - Page 598
Change Machine Settings from Your Computer > Change the Machine Settings Using Remote Setup > Remote Setup (Windows) Remote Setup (Windows) • Set Up the Brother Machine from Your Computer (Windows) • Set Up the Brother Machine Using ControlCenter4 (Windows) • Set Up Your Machine's Address Book Using - Brother International MFC-J491DW | Online Users Guide HTML - Page 599
10 Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Remote Setup. The Remote Setup Program window appears. When your machine is connected via a Network, type the password if - Brother International MFC-J491DW | Online Users Guide HTML - Page 600
upload the new data to the machine, and then click Print. OK Click to start uploading data to the machine, and then exit the Remote Setup Program. If an error message appears, confirm that your data is correct, and then click OK. Cancel Click to exit the Remote - Brother International MFC-J491DW | Online Users Guide HTML - Page 601
and is unable to use Remote Setup, you may need to configure the firewall settings to allow communication through port numbers 137 and 161. • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings - Brother International MFC-J491DW | Online Users Guide HTML - Page 602
Settings > Change Machine Settings from Your Computer > Change the Machine Settings Using Remote Setup > Remote Setup (Windows) > Set Up the Brother Machine Using ControlCenter4 (Windows) Set Up the Brother Machine Using ControlCenter4 (Windows) 1. Click the (ControlCenter4) icon in the task tray - Brother International MFC-J491DW | Online Users Guide HTML - Page 603
and is unable to use Remote Setup, you may need to configure the firewall settings to allow communication through port numbers 137 and 161. • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings - Brother International MFC-J491DW | Online Users Guide HTML - Page 604
(Windows) > Set Up Your Machine's Address Book Using ControlCenter4 (Windows) Set Up Your Machine's Address Book Using ControlCenter4 (Windows) Use Remote Setup through CC4 to add or change Address Book numbers on your computer. 1. Click the (ControlCenter4) icon in the task tray, and then click - Brother International MFC-J491DW | Online Users Guide HTML - Page 605
Home > Machine Settings > Change Machine Settings from Your Computer > Change the Machine Settings Using Remote Setup > Remote Setup (Mac) Remote Setup (Mac) • Set Up the Brother Machine with a USB Cable Connection (Mac) • Set Up Your Machine's Address Book with a USB Cable Connection (Mac) 598 - Brother International MFC-J491DW | Online Users Guide HTML - Page 606
Cable Connection (Mac) Use Remote Setup to set up your Brother machine with a USB cable connection. To use Remote Setup, go to your model's Downloads page on the Brother Solutions Center at support.brother.com and download Remote Setup. • Remote Setup for Mac supports USB connections only. 1. In the - Brother International MFC-J491DW | Online Users Guide HTML - Page 607
upload the new data to the machine, and then click Print. OK Click to start uploading data to the machine, and then exit the Remote Setup Program. If an error message appears, enter the correct data again, and then click OK. Cancel Click to exit the Remote - Brother International MFC-J491DW | Online Users Guide HTML - Page 608
Book numbers on your computer with a USB cable connection. To use Remote Setup, go to your model's Downloads page on the Brother Solutions Center at support.brother.com and download Remote Setup. • Remote Setup for Mac supports USB connections only. 1. In the Finder menu bar, click Go > Applications - Brother International MFC-J491DW | Online Users Guide HTML - Page 609
Home > Appendix Appendix • Specifications • Enter Text on Your Brother Machine • Supply Specifications • Brother Numbers 602 - Brother International MFC-J491DW | Online Users Guide HTML - Page 610
Specifications Printer Type Print Head Black Color Memory Capacity Liquid Crystal Display (LCD) 1 Power Source Power Consumption 2 Inkjet Piezo with 210 nozzles x 1 • MFC-J491DW/MFC-J497DW Piezo with 70 nozzles x 3 • MFC-J690DW/MFC-J895DW Piezo with 210 nozzles x 3 128 MB • MFC-J491DW/MFC-J497DW - Brother International MFC-J491DW | Online Users Guide HTML - Page 611
. (172 mm) 15.7 in. (400 mm) 16.2 in. (411 mm) 13.4 in. (341 mm) 23 in. (583 mm) Weights • MFC-J491DW/MFC-J497DW 18.1 lb (8.2 kg) • MFC-J690DW 18.1 lb (8.2 kg) • MFC-J895DW 18.1 lb (8.2 kg) Noise Level Sound Pressure Operating 50 dB (A) (Approx.) 6 Temperature Operating 50 to 95 °F (10 to 35 - Brother International MFC-J491DW | Online Users Guide HTML - Page 612
Tray (Canada) (MFC-J690DW) Paper Type 1 Paper Size Plain Paper, Inkjet Paper (coated paper), Glossy Paper, Recycled Paper Photo (4" x 6")/(10 x 15 cm) and Photo L (3.5" x 5")/(9 x 13 cm) Maximum Up to 20 sheets Paper Capacity thickness: 10 mil (0.25 mm) Manual Feed Slot (MFC-J690DW/ MFC-J895DW - Brother International MFC-J491DW | Online Users Guide HTML - Page 613
: 196 dpi (Black) Address Book • MFC-J491DW/MFC-J497DW 40 numbers • MFC-J690DW/MFC-J895DW 100 names x 2 numbers Groups Up to 6 Broadcasting • MFC-J491DW/MFC-J497DW 90 (40 Address Book/50 Manual Dial) • MFC-J690DW/MFC-J895DW 250 (200 Address Book/50 Manual Dial) Automatic Redial 1 time after - Brother International MFC-J491DW | Online Users Guide HTML - Page 614
Resolution • MFC-J690DW/MFC-J895DW Up to 1200 x 6000 dpi Paper Type Plain Paper, Inkjet Paper (coated paper), Glossy Paper, Brother BP71 paper Paper Size Letter, A4, Photo (4" x 6")/(10 x 15 cm), Photo 2L (5" x 7")/(13 x 18 cm) File Format JPEG (Progressive JPEG format is not supported) Scan - Brother International MFC-J491DW | Online Users Guide HTML - Page 615
with the WIA driver in Windows 7 SP1, Windows 8, Windows 8.1 and Windows 10 (resolution up to 19200 × 19200 dpi can be selected using the scanner utility). 2 ADF models only Printer Specifications Resolution • MFC-J491DW/MFC-J497DW Up to 1200 × 6000 dpi (Windows only) • MFC-J690DW/MFC-J895DW Up to - Brother International MFC-J491DW | Online Users Guide HTML - Page 616
Wireless) Wireless Network Security Wireless Setup Support Utility WPS SSL/TLS (IPPS, HTTPS) SSL/TLS (IPPS, HTTPS) SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2PSK (TKIP/AES) Yes 1 Supported not supported. 2 MFC-J895DW only 3 For WIA, 1200 x 1200 resolution. Brother Scanner Utility - Brother International MFC-J491DW | Online Users Guide HTML - Page 617
10 Education and Windows 10 Enterprise. 5 PC-Fax supports black and white only. 6 MFC-J690DW/MFC-J895DW only For the latest driver updates, go to your model's Downloads page on the Brother Solutions Center at support.brother.com and download Full Driver & Software Package. All trademarks, brand and - Brother International MFC-J491DW | Online Users Guide HTML - Page 618
Enter Text on Your Brother Machine • The characters that are available may differ depending on your country. • For touchscreen models, the keyboard layout may differ depending on the function you are setting. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW When you are - Brother International MFC-J491DW | Online Users Guide HTML - Page 619
• Press to cycle between letters, numbers and special characters. • Press to cycle between lowercase and uppercase letters. • To move the cursor to the left or right, press d or c. Inserting spaces • To enter a space, press [Space]. Or, you can press c to move the cursor. Making corrections • If - Brother International MFC-J491DW | Online Users Guide HTML - Page 620
ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install the ink cartridges, the machine will use extra ink to fill the ink www.brother.com/pageyield What is Innobella? Innobella is a range of genuine supplies offered by Brother. The - Brother International MFC-J491DW | Online Users Guide HTML - Page 621
& Troubleshooting tips to learn how to get the most from your Brother product. Check here for Brother driver updates, too. support.brother.com For Customer Service In USA: www.brother-usa.com/support (Self-Service/Email/Chat) 1-877-BROTHER (1-877-276-8437) In Canada: www.brother.ca/support (Self - Brother International MFC-J491DW | Online Users Guide HTML - Page 622
Related Information • Appendix 615 - Brother International MFC-J491DW | Online Users Guide HTML - Page 623
Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 USA/CAN Version B
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494
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495
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496
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497
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528
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531
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532
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533
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534
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535
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536
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541
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542
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543
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621
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623
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Online User's Guide
MFC-J491DW
MFC-J497DW
MFC-J690DW
MFC-J895DW
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