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Error Message, Cause, Action, Stop/Exit, Cannot Detect Ink, Comm. Error, Connection Error

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Error Message Cannot Detect Ink Comm. Error Connection Error Connection Failed Cover is Open. Data Remaining Disconnected Document Jam Cause Action If you are not using Genuine Brother ink, the machine may not detect the ink cartridge. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. The ink cartridge must be replaced. Replace the ink cartridge with a new Genuine Brother Ink Cartridge. The new ink cartridge has an air bubble. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge. The wrong Brother model ink cartridge was installed. Check the model numbers of the ink cartridges and install the correct ink cartridges. If you are not using Genuine Brother ink, the machine may not detect the ink volume. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Other devices are trying to connect to the Wi-Fi Direct network at the same time. Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the WiFi Direct settings again. The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration. • Move the mobile device closer to your Brother machine. • Move your Brother machine and the mobile device to an obstruction-free area. • If you are using the PIN Method of WPS, make sure you have entered the correct PIN. The scanner cover is not locked in the closed position. Lift the scanner cover and then close it again. Make sure the USB or network cable (if used) have been guided correctly through the cable channel and out the back of the machine. The ink cartridge cover is not locked in the Firmly close the ink cartridge cover until it closed position. locks into place. Print data is left in the machine's memory. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. The other person or other person's fax machine stopped the call. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). See Related Information: Telephone Line Interference/VoIP. The document was not inserted or fed correctly, or the document scanned from the ADF was too long. Remove the jammed document, and then press Stop/Exit. Set the document in the ADF correctly. See Related Information: Load Documents in the Automatic Document Feeder (ADF). 439

Section	Page
Online User's Guide MFC-J491DW/MFC-J497DW/MFC-J690DW/MFC-J895DW	1
Table of Contents	2
Before You Use Your Brother Machine	8
Definitions of Notes	9
Notice - Disclaimer of Warranties (USA and Canada)	10
Trademarks	11
Important Note	12
Introduction to Your Brother Machine	13
Before Using Your Machine	14
Control Panel Overview	15
LCD Overview	19
Touchscreen LCD Overview	20
New Information from Brother	23
Settings Screen Overview	24
Navigate the Touchscreen	27
Access Brother Utilities (Windows)	28
Uninstall the Brother Software and Drivers (Windows)	29
Paper Handling	30
Load Paper	31
Load Paper in the Paper Tray	32
Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray	33
Load Legal Size Paper in the Paper Tray	37
Load Photo Paper in the Paper Tray	41
Load Envelopes in the Paper Tray	44
Load Photo or Photo L Paper in Photo Bypass Tray	47
Load Paper in the Manual Feed Slot	49
Unprintable Area	52
Paper Settings	53
Change the Paper Size and Paper Type	54
Change the Check Paper Size Setting	55
Acceptable Paper and Other Print Media	56
Recommended Print Media	57
Handle and Use Print Media	58
About Envelopes	59
Choose the Right Print Media	61
Paper Type and Paper Size for Each Operation	62
Paper Capacity of the Paper Trays	63
Paper Weight and Thickness	64
Load Documents	65
Load Documents in the Automatic Document Feeder (ADF)	66
Load Documents on the Scanner Glass	68
Unscannable Area	69
Print	70
Print from Your Computer (Windows)	71
Print a Photo (Windows)	72
Print a Document (Windows)	74
Cancel a Print Job (Windows)	75
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)	76
Print as a Poster (Windows)	77
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)	78
Print as a Booklet Automatically (Windows)	81
Print a Color Document in Grayscale (Windows)	83
Prevent Smudged Printouts and Paper Jams (Windows)	84
Use a Preset Print Profile (Windows)	85
Create or Delete Your Print Profile (Windows)	87
Change the Default Print Settings (Windows)	88
Print Settings (Windows)	89
Print from Your Computer (Mac)	94
Print a Photo (Mac)	95
Print a Document (Mac)	96
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)	97
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)	98
Print a Color Document in Grayscale (Mac)	99
Prevent Smudged Printouts and Paper Jams (Mac)	100
Print Options (Mac)	101
Scan	106
Scan Using the Scan Button on Your Brother Machine	107
Scan Photos and Graphics	108
Save Scanned Data to a Folder as a PDF File	111
Save Scanned Data to a Memory Card or USB Flash Drive	114
Compatible Media	116
Scan Multiple Business Cards and Photos (Auto Crop)	117
Scan to an Editable Text File Using OCR	119
Scan to Email Attachment	122
Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10)	125
Use Web Services to Install Drivers Used for Scanning (Windows 7, Windows 8, and Windows 10)	126
Scan Using Web Services from the Brother Machine (Windows 7, Windows 8 and Windows 10)	127
Configure Scan Settings for Web Services	128
Change Scan Button Settings from ControlCenter4 (Windows)	129
Change Scan Button Settings from Brother iPrint&Scan (Mac)	133
Scan from Your Computer (Windows)	134
Scan Using ControlCenter4 Home Mode (Windows)	135
Scan Using ControlCenter4 Home Mode (Windows)	136
Select Document Type Using ControlCenter4 Home Mode (Windows)	138
Custom Scan Settings (Windows)	139
Change Scan Size Using ControlCenter4 Home Mode (Windows)	141
Crop a Scanned Image Using ControlCenter4 Home Mode (Windows)	142
Print Scanned Data Using ControlCenter4 Home Mode (Windows)	144
Open with an Application Using ControlCenter4 Home Mode (Windows)	145
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows)	146
Scan Settings for ControlCenter4 Home Mode (Windows)	148
Scan Using ControlCenter4 Advanced Mode (Windows)	150
Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows)	151
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)	153
Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows)	155
Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows)	157
Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows)	159
Scan to an Office File Using ControlCenter4 Advanced Mode (Windows)	161
Scan Settings for ControlCenter4 Advanced Mode (Windows)	162
Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications	165
TWAIN Driver Settings (Windows)	167
Scan Using Windows Fax and Scan	170
WIA Driver Settings (Windows)	171
Install BookScan Enhancer and Whiteboard Enhancer (Windows)	173
Scan from Your Computer (Mac)	174
Scan Using Brother iPrint&Scan (Mac)	175
Scan Using TWAIN-Compliant Applications (Mac)	176
TWAIN Driver Settings (Mac)	177
Copy	179
Copy a Document	180
Enlarge or Reduce Copied Images	182
Sort Copies	184
Make Page Layout Copies ( N in 1 or Poster)	185
Copy on Both Sides of the Paper (2-sided Copy)	189
Copy an ID Card	192
Copy in Ink Save Mode	194
Copy Options	195
Fax	199
Send a Fax	200
Send a Fax from Your Brother Machine	201
Send a Fax Manually	204
Send a Fax at the End of a Conversation	205
Send the Same Fax to More than One Recipient (Broadcasting)	206
Cancel a Broadcast in Progress	208
Send a Fax in Real Time	209
Send a Fax at a Specified Time (Delayed Fax)	210
Change the Fax Auto Redial Setting	211
Cancel a Fax in Progress	212
Check and Cancel a Pending Fax	213
Fax Options	214
Receive a Fax	216
Receive Mode Settings	217
Receive Modes Overview	218
Choose the Correct Receive Mode	219
Set the Number of Rings Before the Machine Answers (Ring Delay)	221
Set the F/T Ring Time (Pseudo/Double-ring)	222
Set Easy Receive	223
Fax Preview	224
Set Fax Preview to On	225
Preview New Faxes	226
Shrink Page Size of an Oversized Incoming Fax	228
Set the Fax Receive Stamp	229
Receive a Fax at the End of a Telephone Conversation	230
Memory Receive Options	231
Forward Incoming Faxes to Another Machine	232
Store Incoming Faxes in the Machine's Memory	233
Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows only)	234
Change Memory Receive Options	236
Turn Off Memory Receive	237
Print a Fax Stored in the Machine's Memory	238
Remote Fax Retrieval	239
Set a Remote Access Code	240
Use Your Remote Access Code	241
Remote Retrieval Commands	242
Forward Faxes Remotely	243
Change the Fax Forwarding Number	244
Voice Operations and Fax Numbers	245
Voice Operations	246
Send Tone Signals	247
Pick up a Voice Call in Fax/Tel Receive Mode	248
Special Line Considerations	249
Rollover Telephone Lines	250
Two-Line Telephone System	251
Convert Telephone Wall Outlets	252
Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone	253
Store Fax Numbers	254
Store Address Book Numbers	255
Store Address Book Numbers from Outgoing Calls	256
Store Address Book Numbers from Caller ID History	257
Change or Delete Address Book Names or Numbers	258
Set up Groups for Broadcasting	260
Change a Broadcasting Group Name	262
Delete a Broadcasting Group	263
Add or Delete a Broadcasting Group Member	264
Dial Access Codes and Credit Card Numbers	265
Telephone Services and External Devices	267
Voice Mail	268
Distinctive Ring	269
Register the Distinctive Ring Pattern	271
Turn off Distinctive Ring	273
Caller ID	274
Set up Your Area Code	275
Voice Over Internet Protocol (VoIP/Telephone Line Interference)	276
External TAD (Telephone Answering Device)	277
Connect an External TAD	278
Record an Outgoing Message (OGM) on the External TAD	279
Multi-line Connections (PBX)	280
External and Extension Telephones	281
Connect an External or Extension Telephone	282
Operation from External and Extension Telephones	283
Use a Non-Brother Cordless External Handset	284
Use the Remote Codes	285
Change the Remote Codes	286
Fax Reports	287
Set the Transmission Verification Report's Style	288
Set the Fax Journal's Interval Period	289
PC-FAX	291
PC-FAX for Windows	292
PC-FAX Overview (Windows)	293
Configure PC-FAX (Windows)	294
Configure your PC-Fax Address Book (Windows)	295
Add a Member to your PC-FAX Address Book (Windows)	296
Create a Group in your PC-FAX Address Book (Windows)	298
Edit Member or Group Information in your PC-FAX Address Book (Windows)	300
Delete a Member or Group in your PC-FAX Address Book (Windows)	301
Export your PC-FAX Address Book (Windows)	302
Import Information to your PC-FAX Address Book (Windows)	304
Send a Fax Using PC-FAX (Windows)	306
Receive Faxes on Your Computer (Windows)	307
Receive Faxes Using PC-FAX Receive (Windows)	308
Run Brother's PC-FAX Receive on Your Computer (Windows)	309
Set Up Your Computer for PC-FAX Receiving (Windows)	310
Add Your Brother Machine to PC-FAX Receiving (Windows)	311
View Received PC-FAX Messages (Windows)	313
PC-FAX for Mac	315
Send Faxes from Your Application (Mac)	316
PhotoCapture Center	318
Print Photos Directly from Media	319
Compatible Media	320
Important Information about Photo Printing	321
Print Photos from Media on the Brother Machine	322
Preview and Print Photos from Media	323
Print a Photo Index Sheet (Thumbnails) from Media	324
Print Photos by Image Number	325
Print ID Photos	326
Print Photos with Auto Cropping	327
Print Borderless Photos from Media	328
Print the Date from Your Photo's Data	329
Print Settings for Photos	330
Copy Photos from Media to a Computer	331
Before Copying Photos	332
Copy Photos from Media Over a Local Connection	333
Print Photos from ControlCenter4 (Windows)	334
Edit Photos Using ControlCenter4 (Windows)	336
Network	338
Supported Basic Network Features	339
Network Management Software and Utilities	340
Learn about Network Management Software and Utilities	341
Additional Methods of Configuring Your Brother Machine for a Wireless Network	342
Before Configuring Your Brother Machine for a Wireless Network	343
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	344
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	346
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast	349
Use Wi-Fi Direct®	352
Print or Scan from Your Mobile Device Using Wi-Fi Direct	353
Configure Your Wi-Fi Direct Network	354
Wi-Fi Direct Network Configuration Overview	355
Configure Your Wi-Fi Direct Network Using the One-Push Method	356
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	358
Configure Your Wi-Fi Direct Network Using the PIN Method	360
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	362
Configure Your Wi-Fi Direct Network Manually	364
Advanced Network Features	365
Print the Network Configuration Report	366
Technical Information for Advanced Users	367
Reset the Network Settings to Factory Default	368
Print the WLAN Report	369
Wireless LAN Report Error Codes	370
Security	372
Lock the Machine Settings	373
About Using Memory Security	374
Set the Memory Security Password	375
Change the Memory Security Password	376
Turn Memory Security On/Off	377
About Using TX Lock	378
Set the TX Lock Password	379
Change the TX Lock Password	380
Turn TX Lock On/Off	381
Mobile/Web Connect	382
Brother Web Connect	383
Brother Web Connect Overview	384
Online Services Used with Brother Web Connect	385
Conditions for Using Brother Web Connect	387
Brother Software Installation for Using Brother Web Connect	388
Configure the Proxy Server Settings Using the Machine's Control Panel	389
Set Up Brother Web Connect	390
Brother Web Connect Setup Overview	391
Create an Account for Each Online Service Before Using Brother Web Connect	393
Apply for Brother Web Connect Access	394
Register an Account on Your Brother Machine for Brother Web Connect	396
Set Up Brother Web Connect for Brother CreativeCenter	398
Scan and Upload Documents Using Brother Web Connect	399
Upload a Document from an External Memory Device Using Brother Web Connect	401
Download and Print Documents Using Brother Web Connect	402
Download and Print Using Web Services	403
Download and Print Brother CreativeCenter Templates	404
Download and Save a Document to an External Memory Device Using Brother Web Connect	405
FaxForward to Cloud or E-mail	407
Turn On FaxForward to Cloud or E-mail	408
Turn Off FaxForward to Cloud or E-mail	409
Google Cloud Print	410
Google Cloud Print Overview	411
Before Using Google Cloud Print	412
Network Settings for Using Google Cloud Print	413
Register Your Machine with Google Cloud Print Using Google Chrome™	414
Register Your Machine with Google Cloud Print Using Web Based Management	415
Print from Google Chrome™ or Chrome OS™	417
Print from Google Drive™ for Mobile	418
Print from Gmail™ Webmail Service for Mobile	419
AirPrint	420
AirPrint Overview	421
Before Using AirPrint (macOS)	422
Print Using AirPrint	423
Print from iPad, iPhone, or iPod Touch	424
Print Using AirPrint (macOS)	425
Scan Using AirPrint (macOS)	426
Send a Fax Using AirPrint (macOS)	427
Mobile Printing for Windows	428
Mopria® Print Service	429
Brother iPrint&Scan for mobile	430
Near-Field Communication (NFC)	431
ControlCenter	432
ControlCenter4 (Windows)	433
Change the Operation Mode in ControlCenter4 (Windows)	434
Scan Using ControlCenter4 Home Mode (Windows)	436
Scan Using ControlCenter4 Advanced Mode (Windows)	437
Set Up the Brother Machine Using ControlCenter4 (Windows)	438
Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows)	440
Brother iPrint&Scan for Windows and Mac	442
Brother iPrint&Scan Overview	443
Troubleshooting	444
Error and Maintenance Messages	445
Transfer Your Faxes or Fax Journal Report	459
Transfer Faxes to Another Fax Machine	460
Transfer Faxes to Your Computer	461
Transfer the Fax Journal Report to Another Fax Machine	463
Error Messages When Using the Brother Web Connect Feature	464
Document Jams	466
Document is Jammed in the Top of the ADF Unit	467
Document is Jammed inside the ADF Unit	468
Remove Paper Scraps Jammed in the ADF	469
Printer Jam or Paper Jam	470
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)	471
Paper is Jammed in the Front of the Machine (Jam B Front)	476
Paper is Jammed in the Back of the Machine (Jam C Rear)	479
If You Are Having Difficulty with Your Machine	482
Paper Handling and Printing Problems	483
Telephone and Fax Problems	489
Set Dial Tone Detection	493
Telephone Line Interference/VoIP	494
Other Problems	495
Network Problems	497
Use the Network Connection Repair Tool (Windows)	498
Where Can I Find My Brother Machine's Network Settings?	499
I Cannot Complete the Wireless Network Setup Configuration	500
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network	502
I Want to Check that My Network Devices are Working Correctly	504
Check Network Devices Using the Ping Command	505
Google Cloud Print Problems	507
AirPrint Problems	508
Check the Machine Information	509
Reset Your Brother Machine	510
Reset Functions Overview	511
Routine Maintenance	512
Replace the Ink Cartridges	513
Clean Your Brother Machine	516
Clean the Scanner	517
Clean the Print Head from Your Brother Machine	519
Clean the Print Head from Your Computer (Windows)	521
Clean the Print Head from Your Computer (Mac)	522
Clean the Machine's LCD	523
Clean the Outside of the Machine	524
Clean the Machine's Printer Platen	525
Clean the Paper Feed Rollers	526
Clean the Base Pad	528
Clean the Paper Pick-up Rollers	529
Check Your Brother Machine	530
Check the Print Quality	531
Check the Print Alignment from Your Brother Machine	534
Check the Ink Volume	536
Monitor Machine Status from Your Computer (Windows)	538
Status Monitor Indicators and What They Mean (Windows)	540
Turn Off the Show Status Monitor Feature (Windows)	541
Turn Off the Status Monitor (Windows)	542
Monitor Machine Status from Your Computer (Mac)	543
Correct the Paper Feed to Clear Vertical Lines	545
Change the Print Setting Options When Having Printing Problems	546
Pack and Ship Your Brother Machine	548
Machine Settings	551
Change Machine Settings from the Control Panel	552
In the Event of Power Failure (Memory Storage)	553
General Settings	554
Adjust the Machine Volume	555
Change for Daylight Saving Time Automatically	556
Set Sleep Mode Countdown	557
Set the Machine to Power Off Automatically	558
Set the Date and Time	559
Adjust the LCD Backlight Brightness	561
Change How Long the LCD Backlight Stays On	562
Set Your Station ID	563
Set Tone or Pulse Dialing Mode	565
Reduce Printing Noise	566
Change the Language Displayed on the LCD	567
Change the Keyboard Setting	568
Save Your Favorite Settings as a Shortcut	569
Add Shortcuts	570
Change or Delete Shortcuts	571
Print Reports	572
Reports	573
Print a Report	574
Settings and Features Tables	575
Settings Tables (1.8\	576
Features Tables (1.8\	580
Settings Tables (2.7\	583
Features Tables (2.7\	590
Change Machine Settings from Your Computer	596
Change the Machine Settings Using Remote Setup	597
Remote Setup (Windows)	598
Set Up the Brother Machine from Your Computer (Windows)	599
Set Up the Brother Machine Using ControlCenter4 (Windows)	602
Set Up Your Machine's Address Book Using ControlCenter4 (Windows)	604
Remote Setup (Mac)	605
Set Up the Brother Machine with a USB Cable Connection (Mac)	606
Set Up Your Machine's Address Book with a USB Cable Connection (Mac)	608
Appendix	609
Specifications	610
Enter Text on Your Brother Machine	618
Supply Specifications	620

Match case Limit results 1 per page

Error Message

Cause

Action

If you are not using Genuine Brother ink,

the machine may not detect the ink

cartridge.

Use a new Genuine Brother Ink Cartridge.

If the error is not cleared, call Brother

Customer Service.

The ink cartridge must be replaced.

Replace the ink cartridge with a new

Genuine Brother Ink Cartridge.

The new ink cartridge has an air bubble.

Slowly turn the ink cartridge so that the

ink supply port is pointing downward, and

then reinstall the cartridge.

The wrong Brother model ink cartridge

was installed.

Check the model numbers of the ink

cartridges and install the correct ink

cartridges.

Cannot Detect Ink

If you are not using Genuine Brother ink,

the machine may not detect the ink

volume.

Use a new Genuine Brother Ink Cartridge.

If the error is not cleared, call Brother

Customer Service.

Comm. Error

Poor telephone line quality caused a

communication error.

Send the fax again or connect the

machine to another telephone line. If the

problem continues, call the telephone

company and ask them to check your

telephone line.

Connection Error

Other devices are trying to connect to the

Wi-Fi Direct network at the same time.

Make sure there are no other devices

trying to connect to the Wi-Fi Direct

network, and then try to configure the Wi-

Fi Direct settings again.

Connection Failed

The Brother machine and your mobile

device cannot communicate during the

Wi-Fi Direct network configuration.

•

Move the mobile device closer to your

Brother machine.

•

Move your Brother machine and the

mobile device to an obstruction-free

area.

•

If you are using the PIN Method of

WPS, make sure you have entered the

correct PIN.

Cover is Open.

The scanner cover is not locked in the

closed position.

Lift the scanner cover and then close it

again.

Make sure the USB or network cable (if

used) have been guided correctly through

the cable channel and out the back of the

machine.

The ink cartridge cover is not locked in the

closed position.

Firmly close the ink cartridge cover until it

locks into place.

Data Remaining

Print data is left in the machine's memory.

Press

Stop/Exit

. The machine will cancel

the job and clear it from the memory. Try

to print again.

Disconnected

The other person or other person's fax

machine stopped the call.

Try to send or receive again.

If calls are stopped repeatedly and you

are using a VoIP (Voice over IP) system,

try changing the Compatibility to Basic (for

VoIP).

See

Related Information

Telephone Line

Interference/VoIP

Document Jam

The document was not inserted or fed

correctly, or the document scanned from

the ADF was too long.

Remove the jammed document, and then

press

Stop/Exit

. Set the document in the

ADF correctly.

See

Related Information

Load

Documents in the Automatic Document

Feeder (ADF)

439