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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network Cause Action Interface Your security software blocks your machine's access to the network. (The Network scanning feature does not work. ) • Windows Configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, type the information below: - In Name: Type any description, for example Brother NetScan. - In Port number: Type 54925. - In Protocol: UDP is selected. See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. • Mac Launch ControlCenter2. Click the Model pop-up menu, and then select Other.... The Device Selector window appears. Reselect your network machine, make sure Status is idle, and then click OK. Wired/Wireless Your security software blocks your machine's access to the network. (The network PC-Fax Receive feature does not work.) (Windows) Set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, type the information below: • In Name: Type any description, for example Brother PC-FAX Rx. • In Port number: Type 54926. • In Protocol: UDP is selected. See the instruction manual that came with your third-party Security/ Firewall Software or contact the software manufacturer. Wired/Wireless Your security software blocks your machine's access to the network. Some security software might block access without showing a security Wired/Wireless alert dialog box even after successful installation. To allow access, see the instructions for your security software or ask the software manufacturer. Your Brother machine was • not assigned an available IP address. • • Confirm the IP address and the Subnet Mask. Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network. For more information about how to verify the IP address and the Subnet Mask, ask your network administrator. Windows Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool. Mac Check your network devices using the ping command. For more information on how to confirm your network settings, see Related Information:Check Network Devices Using the Ping Command. Wired/Wireless The failed print job is still in your computer's print queue. • If the failed print job is still in your computer's print queue, delete it. Wired/Wireless • Otherwise, double-click the printer icon in the following folder and cancel all documents: 660

Section	Page
Online User's Guide MFC-J6530DW/MFC-J6535DW/MFC-J6730DW/MFC-J6930DW/MFC-J6935DW	1
Table of Contents	2
Before You Use Your Brother Machine	8
Definitions of Notes	9
Notice - Disclaimer of Warranties (USA and Canada)	10
Trademarks	11
Important Note	12
Introduction to Your Brother Machine	13
Before Using Your Machine	14
Control Panel Overview	15
Touchscreen LCD Overview	18
New Information from Brother	26
Settings Screen Overview	28
Navigate the Touchscreen	31
Set the Ready Screen	33
Set the Default Screen of the Copy and Scan Mode	34
Access Brother Utilities (Windows)	35
Uninstall the Brother Software and Drivers (Windows)	36
Paper Handling	37
Load Paper	38
Load Paper in Paper Tray #1 / Paper Tray #2	39
Load Letter, A4, or Executive Size Paper in Paper Tray #1 / Paper Tray #2	40
Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2	45
Load Photo Paper in Paper Tray #1	50
Load Envelopes in Paper Tray #1	52
Load Paper in the Multi-purpose Tray (MP Tray)	54
Load Paper in the Manual Feed Slot	59
Unprintable Area	63
Paper Settings	64
Change the Paper Size and Paper Type	65
Change the Check Paper Size Setting	67
Set a Default Tray Based on Your Task	68
Change Paper Tray Priority	69
Change the Paper Low Notice Setting	70
Acceptable Paper and Other Print Media	71
Recommended Print Media	72
Handle and Use Print Media	73
About Envelopes	74
Choose the Right Print Media	76
Paper Type and Size for Each Operation	77
Paper Orientation and Capacity of the Paper Trays	78
Use the User Defined Paper Size Option in the Printer Driver	79
Paper Weight and Thickness	80
Load Documents	81
Load Documents in the Automatic Document Feeder (ADF)	82
Load Documents on the Scanner Glass	84
Unscannable Area	85
Print	86
Print from Your Computer (Windows)	87
Print a Photo (Windows)	88
Print a Document (Windows)	89
Cancel a Print Job (Windows)	90
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)	91
Print as a Poster (Windows)	92
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)	93
Print as a Booklet Automatically (Windows)	96
Print a Color Document in Grayscale (Windows)	98
Prevent Smudged Printouts and Paper Jams (Windows)	99
Use a Preset Print Profile (Windows)	100
Create or Delete Your Print Profile (Windows)	102
Change the Default Print Settings (Windows)	103
Print Settings (Windows)	104
Print from Your Computer (Mac)	109
Print a Photo (Mac)	110
Print a Document (Mac)	111
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)	112
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)	113
Print a Color Document in Grayscale (Mac)	114
Prevent Smudged Printouts and Paper Jams (Mac)	115
Print Options (Mac)	116
Print Data Directly from a USB Flash Drive	122
Compatible USB Flash Drives	123
Print Photos Directly from a USB Flash Drive	124
Important Information about Photo Printing	125
Print Photos from a USB Flash Drive on the Brother Machine	126
Preview and Print Photos from a USB Flash Drive	127
Print a Photo Index Sheet (Thumbnails) from a USB Flash Drive	129
Print Photos by Image Number	130
Print Photos with Auto Cropping	132
Print Borderless Photos from a USB Flash Drive	133
Print the Date from Your Photo's Data	134
Print Settings for Photos	135
Print a PDF File Directly from a USB Flash Drive	137
Scan	139
Scan Using the Scan Button on Your Brother Machine	140
Scan Multi-page Letter or A4 Size Documents	141
Scan Photos and Graphics	142
Save Scanned Data to a Folder as a PDF File	145
Save Scanned Data to a USB Flash Drive	148
Compatible USB Flash Drives	152
Scan Multiple Business Cards and Photos (Auto Crop)	153
Scan to an Editable Text File Using OCR	155
Scan to Email Attachment	158
Send Scanned Data to an Email Server	161
Scan to FTP	164
Set up a Scan to FTP Profile	165
Upload Scanned Data to an FTP Server	167
Scan to Network (Windows)	170
Set up a Scan to Network Profile	171
Set the Date and Time Using Web Based Management	173
Upload Scanned Data to a CIFS Server	175
Web Services for Scanning on Your Network (Windows Vista SP2 or greater, Windows 7, Windows 8 and Windows 10)	178
Use Web Services to Install Drivers Used for Scanning (Windows Vista, Windows 7, Windows 8 and Windows 10)	179
Scan Using Web Services from the Brother Machine (Windows Vista SP2 or greater, Windows 7, Windows 8 and Windows 10)	181
Configure Scan Settings for Web Services	182
Change Scan Button Settings from ControlCenter4 (Windows)	183
Change Scan Button Settings from ControlCenter2 (Mac)	187
Scan from Your Computer (Windows)	191
Scan Using ControlCenter4 Home Mode (Windows)	192
Scan Using ControlCenter4 Home Mode (Windows)	193
Select Document Type Using ControlCenter4 Home Mode (Windows)	195
Custom Scan Settings (Windows)	196
Change Scan Size Using ControlCenter4 Home Mode (Windows)	198
Crop a Scanned Image Using ControlCenter4 Home Mode (Windows)	199
Print Scanned Data Using ControlCenter4 Home Mode (Windows)	201
Open with an Application Using ControlCenter4 Home Mode (Windows)	202
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows)	203
Scan Both Sides of a Document Automatically Using ControlCenter4 Home Mode (Windows)	205
Scan Settings for ControlCenter4 Home Mode (Windows)	207
Scan Using ControlCenter4 Advanced Mode (Windows)	209
Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows)	210
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)	212
Scan Both Sides of a Document Automatically Using ControlCenter4 Advanced Mode (Windows)	214
Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows)	216
Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows)	218
Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows)	220
Scan to an Office File Using ControlCenter4 Advanced Mode (Windows)	222
Scan Settings for ControlCenter4 Advanced Mode (Windows)	223
Scan Using Nuance™ PaperPort™ 14 or Other Windows Applications	227
TWAIN Driver Settings (Windows)	229
Scan Using Windows Photo Gallery or Windows Fax and Scan	232
WIA Driver Settings (Windows)	234
Install BookScan Enhancer and Whiteboard Enhancer (Windows)	236
Scan from Your Computer (Mac)	237
Scan Using ControlCenter2 (Mac)	238
Scan Using ControlCenter2 (Mac)	239
Save Scanned Data to a Folder as a PDF File Using ControlCenter2 (Mac)	241
Scan Both Sides of a Document Automatically Using ControlCenter2 (Mac)	243
Scan Both Sides of an ID Card Using ControlCenter2 (Mac)	245
Scan to Email Attachment Using ControlCenter2 (Mac)	247
Scan to an Editable Text File (OCR) Using ControlCenter2 (Mac)	249
Scan to an Office File Using ControlCenter2 (Mac)	251
Scan Settings for ControlCenter2 (Mac)	252
Scan Using TWAIN-Compliant Applications (Mac)	255
TWAIN Driver Settings (Mac)	256
Configure Scan Settings Using Web Based Management	258
Set the Scan Job Email Report Using Web Based Management	259
Copy	260
Copy a Document	261
Enlarge or Reduce Copied Images	264
Sort Copies	266
Make Page Layout Copies ( N in 1 or Poster)	267
Copy on Both Sides of the Paper (2-sided Copy)	271
Copy an ID Card	274
Use the Ledger Copy Shortcuts	276
Copy in Ink Save Mode	279
Copy Options	281
Use Preset Copy Settings	286
Fax	288
Send a Fax	289
Send a Fax from Your Brother Machine	290
Send a 2-sided Fax from the ADF	294
Send a Fax Manually	295
Send a Fax at the End of a Conversation	296
Send the Same Fax to More than One Recipient (Broadcasting)	297
Cancel a Broadcast in Progress	300
Send a Fax in Real Time	301
Send a Fax at a Specified Time (Delayed Fax)	302
Change the Fax Auto Redial Setting	304
Cancel a Fax in Progress	305
Check and Cancel a Pending Fax	306
Fax Options	307
Receive a Fax	309
Receive Mode Settings	310
Receive Modes Overview	311
Choose the Correct Receive Mode	312
Set the Number of Rings Before the Machine Answers (Ring Delay)	314
Set the F/T Ring Time (Pseudo/Double-ring)	315
Set Easy Receive	316
Fax Preview	317
Set Fax Preview to On	318
Preview New Faxes	319
Shrink Page Size of an Oversized Incoming Fax	323
Set the Fax Receive Stamp	324
Receive a Fax at the End of a Telephone Conversation	325
Memory Receive Options	326
Forward Incoming Faxes to Another Machine	327
Set the Machine to Dial a Cell Phone or Pager Number When Receiving Faxes	329
Store Incoming Faxes in the Machine's Memory	331
Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows only)	332
Change Memory Receive Options	334
Turn Off Memory Receive	335
Print a Fax Stored in the Machine's Memory	336
Remote Fax Retrieval	337
Set a Remote Access Code	338
Use Your Remote Access Code	339
Remote Retrieval Commands	340
Forward Faxes Remotely	341
Change the Fax Forwarding Number	342
Voice Operations and Fax Numbers	343
Voice Operations	344
Send Tone Signals	345
Pick up a Voice Call in Fax/Tel Receive Mode	346
Special Line Considerations	347
Rollover Telephone Lines	348
Two-Line Telephone System	349
Convert Telephone Wall Outlets	350
Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone	351
Store Fax Numbers	352
Store Address Book Numbers	353
Store Address Book Numbers from Outgoing Calls	355
Store Address Book Numbers from Caller ID History	356
Change or Delete Address Book Names or Numbers	357
Set up Groups for Broadcasting	359
Change a Broadcasting Group Name	361
Delete a Broadcasting Group	362
Add or Delete a Broadcasting Group Member	363
Dial Access Codes and Credit Card Numbers	364
Telephone Services and External Devices	366
Voice Mail	367
Distinctive Ring	368
Register the Distinctive Ring Pattern	370
Turn off Distinctive Ring	371
Caller ID	372
Set up Your Area Code	373
Voice Over Internet Protocol (VoIP/Telephone Line Interference)	374
External TAD (Telephone Answering Device)	375
Connect an External TAD	376
Record an Outgoing Message (OGM) on the External TAD	377
Multi-line Connections (PBX)	378
External and Extension Telephones	379
Connect an External or Extension Telephone	380
Operation from External and Extension Telephones	381
Use a Non-Brother Cordless External Handset	382
Use the Remote Codes	383
Change the Remote Codes	384
Fax Reports	385
Set the Transmission Verification Report's Style	386
Set the Fax Journal's Interval Period	387
PC-FAX	389
PC-FAX for Windows	390
PC-FAX Overview (Windows)	391
Configure PC-FAX (Windows)	392
Configure your PC-Fax Address Book (Windows)	393
Add a Member to your PC-FAX Address Book (Windows)	394
Create a Group in your PC-FAX Address Book (Windows)	396
Edit Member or Group Information in your PC-FAX Address Book (Windows)	398
Delete a Member or Group in your PC-FAX Address Book (Windows)	399
Export your PC-FAX Address Book (Windows)	400
Import Information to your PC-FAX Address Book (Windows)	402
Send a Fax Using PC-FAX (Windows)	404
Receive Faxes on Your Computer (Windows)	405
Receive Faxes Using PC-FAX Receive (Windows)	406
Run Brother's PC-FAX Receive on Your Computer (Windows)	407
Set Up Your Computer for PC-FAX Receiving (Windows)	408
Add Your Brother Machine to PC-FAX Receiving (Windows)	409
View Received PC-FAX Messages (Windows)	411
PC-FAX for Mac	413
Send Faxes from Your Application (Mac)	414
Network	416
Supported Basic Network Features	417
Network Management Software and Utilities	418
Learn about Network Management Software and Utilities	419
Additional Methods of Configuring Your Brother Machine for a Wireless Network	420
Before Configuring Your Brother Machine for a Wireless Network	421
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	422
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	423
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast	426
Configure Your Machine for an Enterprise Wireless Network	429
Use Wi-Fi Direct®	434
Print or Scan from Your Mobile Device Using Wi-Fi Direct	435
Configure Your Wi-Fi Direct Network	436
Wi-Fi Direct Network Configuration Overview	437
Configure Your Wi-Fi Direct Network Using the One-Push Method	438
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	440
Configure Your Wi-Fi Direct Network Using the PIN Method	441
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	443
Configure Your Wi-Fi Direct Network Manually	445
Advanced Network Features	446
Print the Network Configuration Report	447
Fax Using the Internet (I-Fax)	448
Important Information about Internet Fax (I-Fax)	449
Configure Your Brother Machine for Email or I-Fax	450
Initial Setup for Email or I-Fax	451
Send an I-Fax	452
Receive an I-Fax Automatically	454
Poll the Server Manually	456
How Received I-Faxes Appear on a Computer	457
I-Fax Options	458
Forward Received Email and Fax Messages	459
Set Up Relay Broadcast on Your Brother Machine	460
Relay Broadcast from Your Brother Machine	462
Relay Broadcast from Your Computer	464
Internet Fax (I-Fax) Verification Mail	465
Enable Send Notifications for TX Verification Mail	466
Enable Receive Notifications for TX Verification Mail	467
I-Fax Error Mail	469
Configure and Operate LDAP Search	470
Change LDAP Configuration Using Web Based Management	471
Perform an LDAP Search Using Your Machine's Control Panel	472
Synchronize Time with the SNTP Server Using Web Based Management	474
Configure Date and Time Using Web Based Management	475
Configure the SNTP Protocol Using Web Based Management	476
Technical Information for Advanced Users	478
Reset the Network Settings to Factory Default	479
Print the WLAN Report	480
Wireless LAN Report Error Codes	481
Security	483
Before Using Network Security Features	484
Secure Function Lock 3.0	485
Before Using Secure Function Lock 3.0	486
Configure Secure Function Lock 3.0 Using Web Based Management	487
Scan Using Secure Function Lock 3.0	488
Configure Public Mode for Secure Function Lock 3.0	489
Additional Secure Function Lock 3.0 Features	490
Register a new ID Card Using Machine's Control Panel	491
Manage Your Network Machine Securely Using SSL/TLS	492
Certificates and Web Based Management	493
Supported Security Certificate Features	494
Create and Install a Certificate	495
Step by Step Guide for Creating and Installing a Certificate	496
Create and Install a Self-signed Certificate	497
Create a Self-signed Certificate	498
Install the Self-signed Certificate for Windows users with Administrator Rights	500
Import and Export the Self-signed Certificate on your Brother Machine	504
Import the Self-signed Certificate	505
Export the Self-signed Certificate	506
Create and Install a Certificate from a Certificate Authority (CA)	507
Create a Certificate Signing Request (CSR)	508
Install a Certificate on Your Brother Machine	510
Import and Export the Certificate and Private Key	511
Import a Certificate and Private Key	512
Export the Certificate and Private Key	513
Import and Export a CA Certificate	514
Import a CA Certificate	515
Export a CA Certificate	516
Manage Multiple Certificates	517
Send or Receive an Email Securely	518
Configure Email Sending or Receiving Using Web Based Management	519
Send an Email with User Authentication	520
Send or Receive an Email Securely Using SSL TLS	521
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	523
What Is IEEE 802.1x Authentication?	524
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	525
IEEE 802.1x Authentication Methods	527
Mobile/Web Connect	528
Brother Web Connect	529
Brother Web Connect Overview	530
Online Services Used with Brother Web Connect	531
Conditions for Using Brother Web Connect	533
Brother Software Installation for Using Brother Web Connect	534
Configure the Proxy Server Settings Using the Machine's Control Panel	535
Configure the Proxy Server Settings Using Web Based Management	536
Set Up Brother Web Connect	537
Brother Web Connect Setup Overview	538
Create an Account for Each Online Service Before Using Brother Web Connect	540
Apply for Brother Web Connect Access	541
Register an Account on Your Brother Machine for Brother Web Connect	544
Set Up Brother Web Connect for Brother CreativeCenter	546
Scan and Upload Documents Using Brother Web Connect	547
Upload a Document from an External Memory Device Using Brother Web Connect	549
Download and Print Documents Using Brother Web Connect	551
Download and Print Using Web Services	552
Download and Print Brother CreativeCenter Templates	554
Download and Save a Document to an External Memory Device Using Brother Web Connect	555
FaxForward to Cloud or E-mail	557
Turn On FaxForward to Cloud or E-mail	558
Turn Off FaxForward to Cloud or E-mail	560
Google Cloud Print™	561
Google Cloud Print™ Overview	562
Before Using Google Cloud Print™	563
Network Settings for Using Google Cloud Print™	564
Register Your Machine with Google Cloud Print™ Using Google Chrome™	565
Register Your Machine with Google Cloud Print™ Using Web Based Management	566
Print from Google Chrome™ or Chrome OS™	569
Print from Google Drive™ for Mobile	570
Print from Gmail™ Webmail Service for Mobile	571
AirPrint	572
AirPrint Overview	573
Before Using AirPrint	574
Network Settings for Using AirPrint	575
Disable and Enable AirPrint Using Web Based Management (Web Browser)	576
Print Using AirPrint	577
Print from iPad, iPhone, or iPod Touch	578
Before Printing Using AirPrint (OS X)	579
Print Using AirPrint (OS X)	580
Scan Using AirPrint	581
Before Scanning Using AirPrint (OS X)	582
Scan Using AirPrint (OS X)	583
Send a Fax Using AirPrint (For MFC Models)	584
Before Sending a Fax Using AirPrint (OS X)	585
Send a Fax Using AirPrint (OS X)	586
Mobile Printing for Windows	587
Mopria® Print Service	588
Brother iPrint&Scan	589
Near-Field Communication (NFC)	590
ControlCenter	591
ControlCenter4 (Windows)	592
Change the Operation Mode in ControlCenter4 (Windows)	593
Scan Using ControlCenter4 Home Mode (Windows)	595
Scan Using ControlCenter4 Advanced Mode (Windows)	596
Set Up the Brother Machine Using ControlCenter4 (Windows)	597
Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows)	599
ControlCenter2 (Mac)	601
Scan Using ControlCenter2 (Mac)	602
Set Up the Brother Machine Using ControlCenter2 (Mac)	603
Turn On the AutoLoad Feature (Mac)	605
Troubleshooting	606
Error and Maintenance Messages	607
Transfer Your Faxes or Fax Journal Report	621
Transfer Faxes to Another Fax Machine	622
Transfer Faxes to Your Computer	623
Transfer the Fax Journal Report to Another Fax Machine	625
Error Messages When Using the Brother Web Connect Feature	626
Document Jams	628
Document is Jammed in the Top of the ADF Unit	629
Document is Jammed in the Bottom of the ADF Unit	630
Document is Jammed inside the ADF Unit	631
Remove Paper Scraps Jammed in the ADF	632
Printer Jam or Paper Jam	633
Paper is Jammed in the Front of the Machine	634
Paper is Jammed in the Back of the Machine	640
Remove Paper Scraps	645
If You Are Having Difficulty with Your Machine	647
Paper Handling and Printing Problems	648
Telephone and Fax problems	654
Set Dial Tone Detection	658
Telephone Line Interference/VoIP	659
Other Problems	660
Network Problems	662
Use the Network Connection Repair Tool (Windows)	663
Where Can I Find My Brother Machine's Network Settings?	664
I Cannot Complete the Wireless Network Setup Configuration	665
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network	667
I Want to Check that My Network Devices are Working Correctly	669
Check Network Devices Using the Ping Command	670
Google Cloud Print™ Problems	672
AirPrint Problems	673
Check the Machine Information	674
Reset Your Brother Machine	675
Reset Functions Overview	676
Routine Maintenance	677
Replace the Ink Cartridges	678
Clean Your Brother Machine	681
Clean the Scanner	682
Clean the ADF Document Sensor	684
Clean the Print Head from Your Brother Machine	685
Clean the Print Head from Your Computer (Windows)	687
Clean the Print Head from Your Computer (Mac)	688
Clean the Machine's LCD	689
Clean the Outside of the Machine	690
Clean the Machine's Printer Platen	691
Clean the Paper Feed Rollers	692
Clean the Base Pad	694
Clean the Paper Pick-up Rollers	695
Clean the Paper Pick-up Rollers for Paper Tray #2	697
Check Your Brother Machine	698
Check the Print Quality	699
Check the Print Alignment from Your Brother Machine	702
Check the Print Alignment from Your Computer (Windows)	704
Check the Print Alignment from Your Computer (Mac)	705
Check the Ink Volume	706
Monitor Machine Status from Your Computer (Windows)	708
Status Monitor Indicators and What They Mean (Windows)	710
Turn Off the Show Status Monitor Feature (Windows)	711
Turn Off the Status Monitor (Windows)	712
Monitor Machine Status from Your Computer (Mac)	713
Correct the Paper Feed to Clear Vertical Lines	715
Change the Print Setting Options When Having Printing Problems	716
Pack and Ship Your Brother Machine	718
Machine Settings	721
Change Machine Settings from the Control Panel	722
In the Event of Power Failure (Memory Storage)	723
General Settings	724
Adjust the Machine Volume	725
Change for Daylight Saving Time Automatically	726
Set Sleep Mode Countdown	727
Set the Machine to Power Off Automatically	728
Set the Date & Time	729
Set the Time Zone	731
Adjust the LCD Backlight Brightness	732
Change How Long the LCD Backlight Stays On	733
Set Your Station ID	734
Set Tone or Pulse Dialing Mode	736
Set a Prefix Dial Before Every Fax Number	737
Prevent Dialing a Wrong Number (Dial Restriction)	738
Reduce Printing Noise	740
Change the Language Displayed on the LCD	741
Change the Keyboard Setting	742
Save Your Favorite Settings as a Shortcut	743
Add Shortcuts	744
Change or Delete Shortcuts	746
Print Reports	747
Reports	748
Print a Report	749
Settings and Features Tables	750
Settings Tables (2.7\	751
Features Tables (2.7\	760
Settings Tables (3.7\	768
Features Tables (3.7\	777

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Home >

Troubleshooting

If You Are Having Difficulty with Your Machine

Network Problems

> My Brother

Machine Cannot Print, Scan, or PC-FAX Receive over the Network

My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the

Network

Cause

Action

Interface

Your security software

blocks your machine's

access to the network.

(The Network scanning

feature does not work. )

•

Windows

Configure the third-party Security/Firewall Software to allow

Network scanning. To add port 54925 for Network scanning, type

the information below:

Name

Type any description, for example Brother NetScan.

Port number

Type 54925.

Protocol

UDP is selected.

See the instruction manual that came with your third-party

Security/Firewall Software or contact the software manufacturer.

•

Mac

Launch ControlCenter2. Click the

Model

pop-up menu, and then

select

Other...

. The

Device Selector

window appears. Reselect

your network machine, make sure

Status

idle

, and then click

Wired/Wireless

Your security software

blocks your machine's

access to the network.

(The network PC-Fax

Receive feature does not

work.)

(Windows)

Set the third-party Security/Firewall Software to allow PC-FAX Rx. To

add port 54926 for Network PC-FAX Rx, type the information below:

•

Name

Type any description, for example Brother PC-FAX Rx.

•

Port number

Type 54926.

•

Protocol

UDP is selected.

See the instruction manual that came with your third-party Security/

Firewall Software or contact the software manufacturer.

Wired/Wireless

Your security software

blocks your machine's

access to the network.

Some security software might block access without showing a security

alert dialog box even after successful installation.

To allow access, see the instructions for your security software or ask

the software manufacturer.

Wired/Wireless

Your Brother machine was

not assigned an available

IP address.

•

Confirm the IP address and the Subnet Mask.

Verify that both the IP addresses and Subnet Masks of your

computer and the Brother machine are correct and located on the

same network.

For more information about how to verify the IP address and the

Subnet Mask, ask your network administrator.

•

Windows

Confirm the IP address and the Subnet Mask using the Network

Connection Repair Tool.

•

Mac

Check your network devices using the ping command. For more

information on how to confirm your network settings, see

Information

Check Network Devices Using the Ping Command

Wired/Wireless

The failed print job is still

in your computer's print

queue.

•

If the failed print job is still in your computer's print queue, delete it.

•

Otherwise, double-click the printer icon in the following folder and

cancel all documents:

Wired/Wireless

660