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Brother International MFC-J6710DW Users Manual - English - Page 89

Error Message, Cause, Action, DR Mode in Use, High Temperature, Hub is Unusable., Image Too Long. - printer manual

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Troubleshooting Error Message Cause Action DR Mode in Use The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. Set Distinctive Ring to Off. (See Turning off Distinctive Ring on page 45.) High Temperature The print head is too warm. Allow the machine to cool down. Hub is Unusable. A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface. A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface. Image Too Long. The proportions of your photo are irregular so effects could not be added. Choose a regularly proportioned image. Image Too Small. The size of your photo is too small to Choose a larger image. trim. Ink Absorber Full The ink absorber box or flushing box is The ink absorber box or flushing box full. These components are periodic will need to be replaced. Contact maintenance items that may require Brother Customer Service or a Brother replacement after a period of time to Authorized Service Center to have ensure optimum performance from your machine serviced. (See Brother your Brother machine. The need to numbers on page i.) replace these items and the time period before replacement is Other reasons for cleaning are: dependent on the number of purges 1 Machine automatically cleans after and flushes required to clean the ink clearing a printer jam. system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges 2 Machine automatically cleans after sitting idle for more than 45 days (infrequent use). and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause B poor print quality which is resolved by cleaning. The more cleaning the machine requires the faster these boxes will fill up. Note Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty. 75

Section	Page
BASIC USER’S GUIDE MFC-J6510DW MFC-J6710DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network Glossary	16
Viewing Documentation	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	23
Basic Operations	24
2 Loading paper	25
Loading paper and other print media	25
Loading paper in paper tray #1	25
Loading paper in paper tray #2 (MFC-J6710DW only)	28
Loading paper in the manual feed slot	32
Loading envelopes and postcards	34
About envelopes	34
Loading envelopes and postcards	34
Printable area	36
Paper settings	37
Paper Size and Type (MFC-J6510DW)	37
Paper Type	37
Paper Size	37
Paper Size and Type (MFC-J6710DW)	38
Tray use in Copy mode (MFC-J6710DW only)	38
Tray use in Fax mode (MFC-J6710DW only)	39
Secure Paper Feed mode for Ledger size Short Grain Paper	39
Acceptable paper and other print media	40
Recommended print media	40
Handling and using print media	41
Labels	41
Types of labels to avoid	41
Paper capacity of the output paper tray cover	41
Choosing the right print media	42
Paper type and size for each operation	42
Paper capacity of the paper trays	43
Paper weight and thickness	43
3 Loading documents	44
How to load documents	44
Using the ADF	44
Document Sizes Supported	44
How to load documents	44
Using the scanner glass	45
Document Sizes Supported	45
How to load documents	45
Scannable area	46
4 Sending a fax	47
How to send a fax	47
Stop faxing	48
Setting scanner glass size for faxing	49
Color fax transmission	49
Canceling a fax in progress	49
How to preview an outgoing fax	49
Transmission Verification Report	50
5 Receiving a fax	51
Receive Modes	51
Choose the correct Receive Mode	51
Using Receive Modes	53
Fax Only	53
Fax/Tel	53
Manual	53
External TAD	53
Receive Mode settings	54
Ring Delay	54
F/T Ring Time (Fax/Tel mode only)	54
Easy Receive	55
If Easy Receive is On:	55
If Easy Receive is Off:	55
Fax Preview (Black & White only)	55
How to preview a received fax	55
Setting Fax Preview	55
Using Fax Preview	55
How to delete all faxes in the list	56
How to print all faxes in the list	56
6 Telephone services and external devices	57
Telephone services	57
Voice Mail	57
Distinctive Ring	58
What does your telephone company's “Distinctive Ring” do?	58
What does Brother's “Distinctive Ring” do?	58
Do you have Voice Mail?	58
Before you choose the ring pattern to register	58
Registering the Distinctive Ring pattern	59
Turning off Distinctive Ring	59
Connecting an external TAD (telephone answering device)	60
Connections	61
Recording an outgoing message (OGM) on an external TAD	61
Multi-line connections (PBX)	62
External and extension telephones	62
Connecting an external or extension telephone	62
Using external and extension telephones	63
If you answer a call and no one is on the line:	63
Using a non-Brother cordless external telephone	63
Using remote codes	63
Fax Receive code	63
Telephone Answer Code	63
Changing the remote codes	64
7 Dialing and storing numbers	65
How to dial	65
Manual dialing	65
One Touch Dialing	65
Speed Dialing	65
Search	66
Fax Redial	66
Storing numbers	67
Storing a pause	67
Storing One Touch Dial numbers	67
Storing Speed Dial numbers	68
Changing One Touch or Speed Dial names or numbers	68
8 Making copies	70
How to copy	70
Stop copying	70
Copy settings	71
Paper Options	71
Paper Type	71
Paper Size	71
Tray Select (MFC-J6710DW only)	72
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	73
PhotoCapture Center™ operations	73
Using a memory card or USB Flash memory drive	73
Getting started	74
Print Images	76
View Photos	76
PhotoCapture Center™ print settings	76
How to scan to a memory card or USB Flash memory drive	77
10 How to print from a computer	79
Printing a document	79
11 How to scan to a computer	80
Scanning a document	80
Scanning using the scan key	80
Scanning using a scanner driver	80
A Routine maintenance	81
Replacing the ink cartridges	81
Cleaning and checking the machine	83
Cleaning the scanner	83
Cleaning the print head	84
Checking the print quality	85
Checking the print alignment	86
B Troubleshooting	87
Error and Maintenance messages	87
Error animation	95
Transferring your faxes or Fax Journal report	95
Transferring faxes to another fax machine	95
Transferring faxes to your PC	95
Transferring the Fax Journal report to another fax machine	96
Document jam	96
Document is jammed in the top of the ADF unit	96
Document is jammed inside the ADF unit	97
Removing small documents jammed in the ADF	97
Printer jam or paper jam	97
Paper is jammed at the front of the machine	97
Paper is jammed at the back of the machine	98
Paper is jammed at the front and back of the machine	99
Additional paper jam clear operations	102
Troubleshooting	104
If you are having difficulty with your machine	104
Dial Tone	114
Telephone line interference / VoIP	114
Machine Information	115
Checking the serial number	115
Reset functions	115
How to reset the machine	115
C Menu and features	116
On-screen programming	116
Menu table	117
Entering Text	143
Inserting spaces	143
Making corrections	143
Repeating letters	143
Special characters and symbols	144
D Specifications	145
General	145
Print media	147
Fax	149
Copy	150
PhotoCapture Center™	151
PictBridge	152
Scanner	153
Printer	154
Interfaces	155
Computer requirements	156
Consumable items	157
Network (LAN)	158
Index	159

Match case Limit results 1 per page

Troubleshooting

DR Mode in Use

The machine is set to Distinctive Ring

mode. You cannot change the

Receive Mode from Manual to another

mode.

Set Distinctive Ring to

Off

. (See

Turning off Distinctive Ring

on page 45.)

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory drive

with Hub has been connected to the

USB direct interface.

A Hub or USB Flash memory drive

with Hub are not supported. Unplug

the device from the USB direct

interface.

Image Too Long.

The proportions of your photo are

irregular so effects could not be

added.

Choose a regularly proportioned

image.

Image Too Small.

The size of your photo is too small to

trim.

Choose a larger image.

Ink Absorber Full

The ink absorber box or flushing box is

full. These components are periodic

maintenance items that may require

replacement after a period of time to

ensure optimum performance from

your Brother machine. The need to

replace these items and the time

period before replacement is

dependent on the number of purges

and flushes required to clean the ink

system. These boxes acquire

amounts of ink during the different

purging and flushing operations. The

number of times a machine purges

and flushes for cleaning varies

depending on different situations. For

example, frequently powering the

machine on and off will cause

numerous cleaning cycles since the

machine automatically cleans upon

power up. The use of non-Brother ink

may cause frequent cleanings

because non-Brother ink could cause

poor print quality which is resolved by

cleaning. The more cleaning the

machine requires the faster these

boxes will fill up.

Note

Repairs resulting from the use of

non-Brother supplies may not be

covered under the stated product

warranty.

The ink absorber box or flushing box

will need to be replaced. Contact

Brother Customer Service or a Brother

Authorized Service Center to have

your machine serviced. (See

Brother

numbers

on page i.)

Other reasons for cleaning are:

Machine automatically cleans after

clearing a printer jam.

Machine automatically cleans after

sitting idle for more than 45 days

(infrequent use).

Error Message

Cause

Action