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Brother International MFC-J6710DW Users Manual - English - Page 93

On/Off, Black Start, Color Start, Error Message, Cause, Action, Unable to Scan XX - wrong tray setting

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Troubleshooting Error Message Cause Action Paper Jam [Rear] Paper is jammed in the machine. Remove the jammed paper by following the steps in Paper is jammed at the back of the machine on page 84. Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. Paper powder has accumulated on the surface of the paper pick-up rollers and the back sides of the paper feed rollers. Clean the paper pick-up rollers and the back sides of the paper feed rollers. (See Cleaning the paper pick-up rollers in appendix A of the Advanced User's Guide.) Unable to Clean XX Unable to Init. XX Unable to Print XX Unable to Scan XX The machine has a mechanical problem. -OR- A foreign object such as a paper clip or ripped paper is in the machine. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes and reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 81.) Unusable Device Disconnect device from front connector & turn machine off & then on A broken device has been connected Unplug the device from the USB direct to the USB direct interface. interface, then press On/Off to turn the machine off and then on again. Unusable Device Please Disconnect USB Device. A USB device or USB Flash memory Unplug the device from the USB direct drive that is not supported has been interface. Turn the machine off and connected to the USB direct interface. then on again. For more information, visit us at http://solutions.brother.com/. Wrong Ink Color A color ink cartridge has been installed Check which ink cartridges are not in the Black ink cartridge position. matched by color to their ink cartridge positions and move them to their B proper positions. Wrong Paper Size The Paper Size setting does not 1 Check that the paper size you match the size of paper in the tray. Or, choose matches the size of paper you did not set the paper guides in the in the tray. tray to the indicators for the paper size you are using. 2 Make sure you loaded the paper in a Portrait position, by setting the paper guides at the indicators for your paper size. 3 After you have checked the paper size and the paper position, press Black Start or Color Start to continue printing. 79

Section	Page
BASIC USER’S GUIDE MFC-J6510DW MFC-J6710DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network Glossary	16
Viewing Documentation	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	23
Basic Operations	24
2 Loading paper	25
Loading paper and other print media	25
Loading paper in paper tray #1	25
Loading paper in paper tray #2 (MFC-J6710DW only)	28
Loading paper in the manual feed slot	32
Loading envelopes and postcards	34
About envelopes	34
Loading envelopes and postcards	34
Printable area	36
Paper settings	37
Paper Size and Type (MFC-J6510DW)	37
Paper Type	37
Paper Size	37
Paper Size and Type (MFC-J6710DW)	38
Tray use in Copy mode (MFC-J6710DW only)	38
Tray use in Fax mode (MFC-J6710DW only)	39
Secure Paper Feed mode for Ledger size Short Grain Paper	39
Acceptable paper and other print media	40
Recommended print media	40
Handling and using print media	41
Labels	41
Types of labels to avoid	41
Paper capacity of the output paper tray cover	41
Choosing the right print media	42
Paper type and size for each operation	42
Paper capacity of the paper trays	43
Paper weight and thickness	43
3 Loading documents	44
How to load documents	44
Using the ADF	44
Document Sizes Supported	44
How to load documents	44
Using the scanner glass	45
Document Sizes Supported	45
How to load documents	45
Scannable area	46
4 Sending a fax	47
How to send a fax	47
Stop faxing	48
Setting scanner glass size for faxing	49
Color fax transmission	49
Canceling a fax in progress	49
How to preview an outgoing fax	49
Transmission Verification Report	50
5 Receiving a fax	51
Receive Modes	51
Choose the correct Receive Mode	51
Using Receive Modes	53
Fax Only	53
Fax/Tel	53
Manual	53
External TAD	53
Receive Mode settings	54
Ring Delay	54
F/T Ring Time (Fax/Tel mode only)	54
Easy Receive	55
If Easy Receive is On:	55
If Easy Receive is Off:	55
Fax Preview (Black & White only)	55
How to preview a received fax	55
Setting Fax Preview	55
Using Fax Preview	55
How to delete all faxes in the list	56
How to print all faxes in the list	56
6 Telephone services and external devices	57
Telephone services	57
Voice Mail	57
Distinctive Ring	58
What does your telephone company's “Distinctive Ring” do?	58
What does Brother's “Distinctive Ring” do?	58
Do you have Voice Mail?	58
Before you choose the ring pattern to register	58
Registering the Distinctive Ring pattern	59
Turning off Distinctive Ring	59
Connecting an external TAD (telephone answering device)	60
Connections	61
Recording an outgoing message (OGM) on an external TAD	61
Multi-line connections (PBX)	62
External and extension telephones	62
Connecting an external or extension telephone	62
Using external and extension telephones	63
If you answer a call and no one is on the line:	63
Using a non-Brother cordless external telephone	63
Using remote codes	63
Fax Receive code	63
Telephone Answer Code	63
Changing the remote codes	64
7 Dialing and storing numbers	65
How to dial	65
Manual dialing	65
One Touch Dialing	65
Speed Dialing	65
Search	66
Fax Redial	66
Storing numbers	67
Storing a pause	67
Storing One Touch Dial numbers	67
Storing Speed Dial numbers	68
Changing One Touch or Speed Dial names or numbers	68
8 Making copies	70
How to copy	70
Stop copying	70
Copy settings	71
Paper Options	71
Paper Type	71
Paper Size	71
Tray Select (MFC-J6710DW only)	72
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	73
PhotoCapture Center™ operations	73
Using a memory card or USB Flash memory drive	73
Getting started	74
Print Images	76
View Photos	76
PhotoCapture Center™ print settings	76
How to scan to a memory card or USB Flash memory drive	77
10 How to print from a computer	79
Printing a document	79
11 How to scan to a computer	80
Scanning a document	80
Scanning using the scan key	80
Scanning using a scanner driver	80
A Routine maintenance	81
Replacing the ink cartridges	81
Cleaning and checking the machine	83
Cleaning the scanner	83
Cleaning the print head	84
Checking the print quality	85
Checking the print alignment	86
B Troubleshooting	87
Error and Maintenance messages	87
Error animation	95
Transferring your faxes or Fax Journal report	95
Transferring faxes to another fax machine	95
Transferring faxes to your PC	95
Transferring the Fax Journal report to another fax machine	96
Document jam	96
Document is jammed in the top of the ADF unit	96
Document is jammed inside the ADF unit	97
Removing small documents jammed in the ADF	97
Printer jam or paper jam	97
Paper is jammed at the front of the machine	97
Paper is jammed at the back of the machine	98
Paper is jammed at the front and back of the machine	99
Additional paper jam clear operations	102
Troubleshooting	104
If you are having difficulty with your machine	104
Dial Tone	114
Telephone line interference / VoIP	114
Machine Information	115
Checking the serial number	115
Reset functions	115
How to reset the machine	115
C Menu and features	116
On-screen programming	116
Menu table	117
Entering Text	143
Inserting spaces	143
Making corrections	143
Repeating letters	143
Special characters and symbols	144
D Specifications	145
General	145
Print media	147
Fax	149
Copy	150
PhotoCapture Center™	151
PictBridge	152
Scanner	153
Printer	154
Interfaces	155
Computer requirements	156
Consumable items	157
Network (LAN)	158
Index	159

Match case Limit results 1 per page

Troubleshooting

Paper Jam [Rear]

Paper is jammed in the machine.

Remove the jammed paper by

following the steps in

Paper is jammed

at the back of the machine

on page 84

Make sure the paper length guide is

set to the correct paper size.

DO NOT extend the paper tray when

you load A5 or smaller size paper.

Paper powder has accumulated on the

surface of the paper pick-up rollers

and the back sides of the paper feed

rollers.

Clean the paper pick-up rollers and

the back sides of the paper feed

rollers. (See

Cleaning the paper

pick-up rollers

appendix A

of the

Advanced User's Guide

Unable to Clean XX

Unable to Init. XX

Unable to Print XX

Unable to Scan XX

The machine has a mechanical

problem.

—

A foreign object such as a paper clip or

ripped paper is in the machine.

Open the scanner cover and remove

any foreign objects and paper scraps

from inside the machine. If the error

message continues, disconnect the

machine from the power for several

minutes and reconnect it.

(The machine can be turned off for

approximately 24 hours without losing

faxes stored in the memory. See

Transferring your faxes or Fax Journal

report

on page 81.)

Unusable Device

Disconnect device from

front connector & turn

machine off & then on

A broken device has been connected

to the USB direct interface.

Unplug the device from the USB direct

interface, then press

On/Off

to turn

the machine off and then on again.

Unusable Device

Please Disconnect

USB Device.

A USB device or USB Flash memory

drive that is not supported has been

connected to the USB direct interface.

For more information, visit us at

http://solutions.brother.com/

Unplug the device from the USB direct

interface. Turn the machine off and

then on again.

Wrong Ink Color

A color ink cartridge has been installed

in the Black ink cartridge position.

Check which ink cartridges are not

matched by color to their ink cartridge

positions and move them to their

proper positions.

Wrong Paper Size

The Paper Size setting does not

match the size of paper in the tray. Or,

you did not set the paper guides in the

tray to the indicators for the paper size

you are using.

Check that the paper size you

choose matches the size of paper

in the tray.

Make sure you loaded the paper in

a Portrait position, by setting the

paper guides at the indicators for

your paper size.

After you have checked the paper

size and the paper position, press

Black Start

Color Start

continue printing.

Error Message

Cause

Action