Canon C50FSi Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 249

Extract Video VK Troubleshooting • Cannot save video as no data could be found. Situation Solution You have attempted to extract video, but an error message appears stating that no video can be found in the selected segment. Check that the selected segment of video has recorded footage ( P. 5-56). Scheduling and Recording • Cannot initiate [Record Now] on a camera. Situation Solution You have selected a Video Window to initiate [Record Now], but the menu option is not available. In the [Edit Camera Server] dialog of the [Configuration and Preferences] screen, [Do not Record] is probably set for the Camera Server. Change the option to enable recording to the Storage Server ( P. 4-20). • Cannot configure the Camera Server not to record. Situation Solution You have attempted to modify the Camera Server and set [Do not Record] in the [Edit Camera Server] dialog. A message appears stating that the Camera Server is already set up without recording settings. In the Camera Server list displayed on the [Locations / Zones] tab of the [Storage and Camera Server Summary] screen, the selected Camera Server probably has more than one listing. Click the listing which has an associated Storage Server listed beside it and then click [Remove Camera Server]. Make sure you save your changes to permanently remove the deleted Camera Server. • Storage Server free disk space is extremely low. Situation Storage Server disk usage is far in excess of the calculated level ( P. 1-20, P. 3-17) and there is little free space. Solution When the Camera Server video quality is set high, there is a large amount of data per frame. Also, if you are using anti-virus software, communication between Storage Servers and Camera Servers is being recorded and that file may be several gigabytes in size. Please alter the anti-virus software settings to eliminate Storage Servers from virus scanning targets. Troubleshooting 9-7