Canon DR 5020 Instruction Manual - Page 68

When The Scanner Is Not, Recognized - troubleshooting

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Chapter 4 Troubleshooting When The Scanner Is Not Recognized The following describes possible causes of your computer not recognizing the scanner. Remedy the problem by following the remedy for the respective cause. Cause Scanner is not correctly connected. Remedy Connect the scanner to the SCSI card correctly. Cause Remedy The SCSI card is not correctly recognized. Correctly connect the SCSI card referring to the SCSI card Manual. Also, check the following according to the OS that your computer is running on. Check under [Start] - [Settings] - [Control Panel] - [System] - [Device Manager] to see if "x" or "!" is displayed for the SCSI controller. If either of these is displayed, reset the SCSI card referring to the SCSI Card Manual. Check under [Start] - [Settings] - [Control Panel] - [SCSI Adapter] to see if the SCSI card is correctly recognized. If it is not, reset the SCSI card referring to the SCSI Card Manual. Cause Remedy Same SCSI ID is used for other SCSI devices. Check the SCSI ID of all connected SCSI devices, and make sure that the same SCSI ID is not set to two or more devices. Reset the SCSI IDs if the same SCSI ID is set. Cause Remedy The terminator is not correctly connected. Connect the terminator to the last SCSI device on the end of the daisy chain. Enable the terminator function if the SCSI device has a built-in terminator function. 68

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68
Chapter 4
Troubleshooting
When The Scanner Is Not
Recognized
The following describes possible causes of your computer not recognizing the
scanner. Remedy the problem by following the remedy for the respective cause.
Cause
Scanner is not correctly connected.
Remedy
Connect the scanner to the SCSI card correctly.
Cause
The SCSI card is not correctly recognized.
Remedy
Correctly connect the SCSI card referring to the SCSI card Manual.
Also, check the following according to the OS that your computer is
running on.
<Windows95>
Check under [Start] - [Settings] - [Control Panel] - [System] - [Device
Manager] to see if “x” or “!” is displayed for the SCSI controller. If
either of these is displayed, reset the SCSI card referring to the SCSI
Card Manual.
<WindowsNT>
Check under [Start] - [Settings] - [Control Panel] - [SCSI Adapter] to
see if the SCSI card is correctly recognized. If it is not, reset the SCSI
card referring to the SCSI Card Manual.
Cause
Same SCSI ID is used for other SCSI devices.
Remedy
Check the SCSI ID of all connected SCSI devices, and make sure that
the same SCSI ID is not set to two or more devices. Reset the SCSI
IDs if the same SCSI ID is set.
Cause
The terminator is not correctly connected.
Remedy
Connect the terminator to the last SCSI device on the end of the daisy
chain. Enable the terminator function if the SCSI device has a built-in
terminator function.