Canon Microfilm Scanner 800II MS-800II Instruction Manual - Page 57

Service Call Errors

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Maintenance and Troubleshooting Service Call Errors The scanner automatically performs self-diagnostic testing each time it is switched on. If this testing reveals a problem or if a problem arises during scanner operation, the scanner shows a service call error on the display. A service call error is indicated by an error code consisting of an "E" followed by three digits ("Ennn" where "n" indicates a number). This code is displayed in 2 parts as "En" followed by "nn". (Eg. "E123" is displayed as "E1" followed by "23".) When a service call error occurs, proceed as follows: 1 Immediately switch off the scanner and wait several minutes. 2 Switch the scanner on again and check the scanner status. Note When a service call error occurs, it is sometimes possible to resolve the problem simply by switching the scanner off for a while and then switching it on again. ● If the "E000" (fixer error) is displayed The service call error "E000" is a printer fixer error. Switch off the scanner and any peripheral units such as the carrier, unplug the power cord and contact an authorized Canon service technician. ● When you cannot clear a service call error Make a note of the error code and the nature of the problem. Then switch off the scanner and any peripheral units such as the carrier, unplug the power cord and contact an authorized Canon service technician. $&*& Page 55 - 55 - 07.5.14, 11:07 "EPCF1BHF.BLFS+11$

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Service Call Errors
The scanner automatically performs self-diagnostic testing each time it is switched on. If this testing
reveals a problem or if a problem arises during scanner operation, the scanner shows a service call
error on the display. A service call error is indicated by an error code consisting of an “E” followed
by three digits (“Ennn” where “n” indicates a number). This code is displayed in 2 parts as “En”
followed by “nn”. (Eg. “E123” is displayed as “E1” followed by “23”.)
When a service call error occurs, proceed as follows:
1
Immediately switch off the scanner and wait several minutes.
2
Switch the scanner on again and check the scanner status.
Note
When a service call error occurs, it is sometimes possible to resolve the problem simply by
switching the scanner off for a while and then switching it on again.
●
If the “E000” (fixer error) is displayed
The service call error “E000” is a printer fixer error. Switch off the scanner and any peripheral units
such as the carrier, unplug the power cord and contact an authorized Canon service technician.
●
When you cannot clear a service call error
Make a note of the error code and the nature of the problem. Then switch off the scanner and any
peripheral units such as the carrier, unplug the power cord and contact an authorized Canon service
technician.
Maintenance and Troubleshooting
CE-IE-323-01
07.5.14, 11:07
Page 55
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