Canon RP10 for CR-120/150 imageFORMULA CR-150 / CR-120 User Manual - Page 54
Troubleshooting, When the Scanner Is Not Recognized, Network Trouble
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Troubleshooting This chapter describes the problems that might occur in the CR-150/ CR-120 and how to remedy them. When the Scanner Is Not Recognized The following causes and remedies describe why your computer may not recognize the scanner. Cause The Scanning Utility is not installed. Remedy Install the Scanning Utility before connecting the scanner to the computer. (See "Setting Up the Scanner," on p. 5.) Cause The scanner is not correctly connected to the computer. Remedy Connect the scanner to the computer correctly. (See "Connecting the Scanner to a Computer," on p. 8.) Cause The CR-150/CR-120 is not recognized by your computer. Remedy • Restart your computer. • If your computer has multiple USB ports, try using a different USB port. • Disconnect the USB cable, make sure the computer and scanner are turned ON, and then reconnect the cable. Cause The USB interface provided as standard with your computer is not compatible with the scanner. Remedy Not all USB interfaces provided as standard with personal computers are guaranteed. Contact your local authorized Canon dealer for more detailed information. (See "Checking Your Operating Environment," on p. 6.) Cause USB cable is not compatible with the scanner. Remedy Use the USB cable provided with the scanner. (See "Checking Your Operating Environment," on p. 6.) Cause USB hub is not compatible with the scanner. Remedy Remove the USB hub to use the scanner. (See "Checking Your Operating Environment," on p. 6.) Cause The CR-150/CR-120 turns OFF automatically. Remedy Check whether the Auto Power OFF function of the CR-150/ CR-120 is enabled. If it is enabled, disable it. Network Trouble Common errors that occur while connecting to the network as well as their causes and remedies are explained here. Condition Cause Remedy Condition Cause and Remedy Network connection error has occurred The scanner and computer are not properly connected through the network. Check the computer and the network device settings, and confirm whether the computer is able to connect to the network. For information regarding setting methods for the computer and the network device, please refer to the manual of each device. If the power of the scanner or the network device is turned off, turn it on. If the power is already on, turn off the power and turn it back on again. Error occurs after starting Scanning Utility. If messages such as "Scanner is not ready" or "Scanner cannot be found" are displayed, check the network cable. If the network cable is not properly plugged in, make sure it is firmly connected. 54
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