Cisco 7937G Administration Guide - Page 6
Monitoring the Conference Station Remotely, Troubleshooting and Maintenance - factory reset
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Contents 8 C H A P T E R Monitoring the Conference Station Remotely 8-1 Accessing the Web Page for a Conference Station 8-2 Disabling and Enabling Web Page Access 8-2 Device Information 8-3 Network Configuration 8-4 Ethernet Information 8-6 Device Logging 8-8 Streaming Statistics 8-8 9 C H A P T E R Troubleshooting and Maintenance 9-1 Viewing Call, Device, and Network Information 9-1 Using Ping 9-2 Resolving Startup Problems 9-2 Symptom: The Conference Station Does Not Go Through its Normal Startup Process 9-3 Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager 9-3 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-4 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-5 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-5 Creating a New Configuration File 9-5 Registering the Conference Station with Cisco Unified Communications Manager 9-6 Symptom: Conference Station Unable to Obtain IP Address 9-6 Conference Station Resets Unexpectedly 9-7 Verifying Physical Connection 9-7 Identifying Intermittent Network Outages 9-7 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-8 Verifying Voice VLAN Configuration 9-8 Eliminating DNS or Other Connectivity Errors 9-8 Checking Power Connection 9-9 General Troubleshooting Tips 9-9 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 vi OL-11560-01 Rev. B0