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Symptom: Conference Station Unable to Obtain IP Address

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Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance Step 3 Step 4 Add the conference station back to Cisco Unified Communications Manager. See the "Adding Conference Stations to the Cisco Unified Communications Manager Database" section on page 2-7 for details. Power cycle the conference station. Note When you remove a conference station from the Cisco Unified Communications Manager database, its configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The conference station's directory number remains in the Cisco Unified Communications Manager. It becomes an "unassigned DN" and can be used by another device. If unassigned DNs are not used by other devices, delete them from Cisco Unified Communications Manager. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information. Registering the Conference Station with Cisco Unified Communications Manager A conference station can register with a Cisco Unified Communications Manager server only if the conference station has been added to the server or if auto-registration is enabled. Review the information and procedures in the "Adding Conference Stations to the Cisco Unified Communications Manager Database" section on page 2-7 to ensure that the conference station has been added to Cisco Unified Communications Manager. To verify that the conference station is in the Cisco Unified Communications Manager database, choose Device > Phone from Cisco Unified Communications Manager Administration and search for the conference station based on its MAC Address. For information about determining a MAC address, see the "Determining the MAC Address of a Conference Station" section on page 2-9. If the conference station is already in the Cisco Unified Communications Manager database, its configuration file may be damaged. See the "Creating a New Configuration File" section on page 9-5 for assistance. Symptom: Conference Station Unable to Obtain IP Address If a conference station is unable to obtain an IP address when it starts up, the conference station may not be on the same network or VLAN as the DHCP server, or the switch port to which the conference station is connected may be disabled. Make sure that the network or VLAN to which the conference station is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-6 OL-11560-01 Rev. B0

Section	Page
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0	1
Contents	3
Preface	9
An Overview of the Conference Station	13
Understanding the Conference Station	14
What Networking Protocols Are Used?	16
What Features are Supported on the Conference Station?	17
Feature Overview	17
Configuring Telephony Features	18
Configuring Network Parameters Using the Conference Station	18
Providing Users with Feature Information	19
Understanding Security Features for Conference Stations	19
Overview of Supported Security Features	20
Understanding Security Profiles	21
Overview of Configuring and Installing Conference Stations	21
Configuring Conference Stations in Cisco Unified Communications Manager	21
Installing Conference Stations	24
Preparing to Install the Conference Station on Your Network	27
Understanding Interactions with Other Cisco Unified IP Communications Products	27
Understanding How the Conference Station Interacts with Cisco Unified Communications Manager	28
Providing Power to the Conference Station	28
Power Guidelines	29
Conference Station Power Consumption and Display Brightness	29
Power Outage	30
Obtaining Additional Information about Power	30
Understanding Conference Station Configuration Files	30
Understanding the Conference Station Startup Process	31
Adding Conference Stations to the Cisco Unified Communications Manager Database	33
Adding Conference Stations with Auto-Registration	33
Adding Conference Stations with Auto-Registration and TAPS	34
Adding Conference Stations with Cisco Unified Communications Manager Administration	35
Adding Conference Stations with BAT	35
Determining the MAC Address of a Conference Station	35
Setting Up the Conference Station	37
Before You Begin	37
Network Requirements	37
Cisco Unified Communications Manager Configuration	38
Safety	38
Understanding the Conference Station Components	39
Network Ports	39
Audio Auxiliary Port	40
Installing the Conference Station	40
Securing the Conference Station with a Cable Lock	43
Verifying the Conference Station Startup Process	44
Configuring Startup Network Settings	45
Guidelines for Best Performance	45
Conference Room Setup Examples	46
Configuring Settings on the Conference Station	47
Configuration Menus on the Conference Station	47
Displaying a Configuration Menu	48
Unlocking and Locking Options	49
Editing Values	49
Overview of Options Configurable from a Conference Station	50
Network Configuration Menu	51
Device Configuration Menu	54
CallManager Configuration Menu	55
HTTP Configuration Menu	56
Locale Configuration Menu	57
Security Configuration Menu	57
QoS Configuration Menu	58
Security Configuration Menu	58
802.1X Authentication and Status	59
Configuring Features, Templates, Services, and Users	61
Telephony Features Available for the Conference Station	61
Configuring Corporate and Personal Directories	66
Configuring Corporate Directories	66
Configuring Personal Directory	67
Modifying Button Templates	67
Configuring Softkey Templates	68
Setting Up Services	68
Adding Users to Cisco Unified Communications Manager	69
Managing the User Options Web Pages	69
Giving Users Access to the User Options Web Pages	69
Specifying Options that Appear on the User Options Web Pages	69
Customizing the Conference Station	71
Customizing and Modifying Configuration Files	71
Creating Custom Conference Station Rings	72
Ringlist.xml File Format Requirements	72
PCM File Requirements for Custom Ring Types	73
Configuring a Custom Conference Station Ring	73
Configuring the Idle Display	74
Viewing Model Information, Status, and Statistics on the Conference Station	75
Model Information Screen	75
Status Menu	76
Network Statistics Screen	76
Call Statistics Screen	78
Device Information Screen	79
Monitoring the Conference Station Remotely	81
Accessing the Web Page for a Conference Station	82
Disabling and Enabling Web Page Access	82
Device Information	83
Network Configuration	84
Ethernet Information	86
Device Logging	88
Streaming Statistics	88
Troubleshooting and Maintenance	91
Viewing Call, Device, and Network Information	91
Using Ping	92
Resolving Startup Problems	92
Symptom: The Conference Station Does Not Go Through its Normal Startup Process	93
Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager	93
Symptom: Conference Station Unable to Obtain IP Address	96
Conference Station Resets Unexpectedly	97
Verifying Physical Connection	97
Identifying Intermittent Network Outages	97
Verifying DHCP Settings	97
Checking Static IP Address Settings	98
Verifying Voice VLAN Configuration	98
Eliminating DNS or Other Connectivity Errors	98
Checking Power Connection	99
General Troubleshooting Tips	99
Resetting or Restoring the Conference Station	101
Performing a Basic Reset	101
Performing a Factory Reset	102
Using the Quality Report Tool	103
Monitoring the Voice Quality of Calls	103
Resolving Conference Call Reception Problems	104
Where to Go for More Troubleshooting Information	105
Cleaning the Conference Station	105
Providing Information to Users Via a Website	107
How Users Obtain Support for the Conference Station	107
How Users Get Copies of Conference Station Manuals	107
How Users Subscribe to Services and Configure Conference Station Features	108
How Users Access a Voice Messaging System	108
How Users Configure Personal Directory Entries	109
Installing and Configuring the Cisco Unified Communications Manager Address Book Synchronizer	109
Supporting International Users	111
Adding Language Overlays to Conference Station Buttons	111
Installing the Cisco Unified Communications Locale Installer	111
Technical Specifications	113
Physical and Operating Environment Specifications	113
Cable Specifications	114

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9-6

Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0

OL-11560-01 Rev. B0

Chapter 9

Troubleshooting and Maintenance

Resolving Startup Problems

Step 3

Add the conference station back to Cisco Unified Communications Manager. See the

“Adding Conference Stations to the Cisco Unified Communications Manager Database” section on

page 2-7

for details.

Step 4

Power cycle the conference station.

Note

When you remove a conference station from the Cisco Unified Communications Manager database, its

configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The

conference station’s directory number remains in the Cisco Unified Communications Manager. It

becomes an “unassigned DN” and can be used by another device. If unassigned DNs are not used by

other devices, delete them from Cisco Unified Communications Manager. You can use the Route Plan

Report to view and delete unassigned reference numbers. Refer to

Cisco Unified Communications

Manager Administration Guide

for more information.

Registering the Conference Station with Cisco Unified Communications Manager

A conference station can register with a Cisco Unified Communications Manager server only if the

conference station has been added to the server or if auto-registration is enabled. Review the information

and procedures in the

“Adding Conference Stations to the Cisco Unified Communications Manager

Database” section on page 2-7

to ensure that the conference station has been added to

Cisco Unified Communications Manager.

To verify that the conference station is in the Cisco Unified Communications Manager database, choose

Device

Phone

from Cisco Unified Communications Manager Administration and search for the

conference station based on its MAC Address. For information about determining a MAC address, see

the

“Determining the MAC Address of a Conference Station” section on page 2-9

If the conference station is already in the Cisco Unified Communications Manager database, its

configuration file may be damaged. See the

“Creating a New Configuration File” section on page 9-5

for

assistance.

Symptom: Conference Station Unable to Obtain IP Address

If a conference station is unable to obtain an IP address when it starts up, the conference station may not

be on the same network or VLAN as the DHCP server, or the switch port to which the conference station

is connected may be disabled.

Make sure that the network or VLAN to which the conference station is connected has access to the

DHCP server, and make sure that the switch port is enabled.