Compaq 12XL325 Presario 1200 Series Models XL101-XL113, XL115, XL118-XL127 - M - Page 48

Presario 1200 Series Models: XL101-XL113, XL115, XL118-XL127 Compaq Diagnostics Compaq Diagnostics is installed on the hard drive of the notebook. Run the Diagnostic utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that the diagnostic program is version 10.11 or later. The Diagnostics menu includes the following utilities: • Computer Checkup (TEST) • View System Information (INSPECT) • Diagnostic Error Codes • Troubleshooting without Diagnostics • Before Replacing Parts • Solving Minor Problems • Solving Hard Drive Problems • Solving Hardware Installation Problems • Solving Keyboard/Numeric Keypad Problems • Solving Memory Problems • Solving PC Card Problems • Solving Power Problems • Solving Printer Problems • Solving TouchPad/Pointing Device Problems • Contacting Compaq Support If you have a problem you cannot solve, run the Diagnostics utilities before calling for support. Run Computer Checkup and select to save the device list to a file and to print or to save the log of errors. Run the View System Information (INSPECT) utility and select to print or to save that information. Have the files or the printed information available when you call for support. 6 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES