Compaq 12XL325 Presario 1200 Series Models XL101-XL113, XL115, XL118-XL127 - M - Page 75

Contacting Compaq Support, Solving TouchPad/Pointing Device Problems, Problem, Probable Cause

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Presario 1200 Series Models: XL101-XL113, XL115, XL118-XL127 Solving TouchPad/Pointing Device Problems Problem Probable Cause Solution(s) Cable is not properly seated Reseat cable. in TouchPad board. Defective TouchPad board. Replace the TouchPad board. Defective system board. Replace system board. Device driver is not correclty Install the appropriate device installed in Windows. driver in Windows. Cursor skips or moves The TouchPad needs to be abnormally when using cleaned. the TouchPad. Clean the TouchPad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth. Contacting Compaq Support Obtain the following information before contacting Compaq Reseller Support: • Product name • Product serial number • Purchase date • Conditions under which the problem occurred • Any error messages that have occurred • Hardware configuration • Type of printer connected • Hardware/software installed • Printed result of Computer Checkup (TEST) • Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible. PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 33

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P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1200XL S
ERIES
T
ROUBLESHOOTING
33
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
•
Product name
•
Product serial number
•
Purchase date
•
Conditions under which the problem occurred
•
Any error messages that have occurred
•
Hardware configuration
•
Type of printer connected
•
Hardware/software installed
•
Printed result of Computer Checkup (TEST)
•
Printed copies of
CONFIG.SYS
and
AUTOEXEC.BAT
files, if possible.
Cable is not properly seated
in TouchPad board.
Reseat cable.
Defective TouchPad board.
Replace the TouchPad board.
Defective system board.
Replace system board.
Device driver is not correclty
installed in Windows.
Install the appropriate device
driver in Windows.
Cursor skips or moves
abnormally when using
the TouchPad.
The TouchPad needs to be
cleaned.
Clean the TouchPad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner.
Wipe up liquid with a dry cloth.
Solving TouchPad/Pointing Device Problems
Problem
Probable Cause
Solution(s)